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  • 1. M! Technology Assessment 9/9/2005
  • 2. Agenda
    • Survey overview
    • IT analysis & recommendations
    • IT and M! culture
  • 3. Data gathering
    • Conversations with IT related staff
      • Ariel, Paul, Dan
    • Conversations with business staff
      • Adam, Kirsten, Nando, George, Bruce, Howard, Mike
    • IT survey
  • 4. Survey results
  • 5. Lefty vs righty M! Righty 78% Lefty 22% General population Righty 87% Lefty 13%
  • 6. Overall Satisfaction with IT Dissatisfied Neither satisfied nor dissatisfied Satisfied Very Satisfied Very Satisfied 26 Satisfied 36 Neither satisfied nor dissatisfied 2 Dissatisfied 1 Grand Total 65 I can't wait to make the jump from intern computer to normal dude/dudette computer. I imagine I'd have close to zero complaints as opposed to the laundry list of petty quibbling I've compiled here. Ariel and Paul...you guys are the truth. Thanks for the survey!
  • 7. IT Analysis
  • 8. Report Card IT policies/planning/budgeting C IT Security B- Network C- Telecoms/PBX B Desktop equipment A- Software compliance C File server/storage C Backup C IT staff B+ E-mail/calendaring B- Overall IT score B-
  • 9. IT expense Cost Service delivery 0 100
  • 10. IT Budgeting/planning
    • Develop basic IT policy
    • Establish IT council to define direction and involve the business in IT decisions
    • Set a $ amount to spend on IT each year
      • US median for 2005 was 1.7% of revenue*
      • Recommend at least 1%
    • IT council sets three priority levels
    *Computer Economics 2005/2006 Information Systems Spending and Technology Trends
  • 11. Security
  • 12. Security
  • 13. Security Security Level Usability
  • 14. Security
    • Implement Virtual Private Network access
    • Establish secure access to internal resources over wireless
  • 15. Network
    • Layer 2 switches not adequate for growth
    • Bottle necks happening already
    • Plan total replacement over next 2 years
    • Deploy wireless everywhere
  • 16. Telephone system
  • 17. Telecoms
    • Recently renegotiated very good pricing
    • Minimal complaints about the service
    • Need to perform line-busy analysis
  • 18. Desktop equipment
    • Minimal complaints about equipment
    • Platform not an immediate issue
    • Formalize standard system by function
    • Formalize equipment replacement plan
  • 19. Software compliance
    • Mostly in compliance
    • Need better record keeping
    • Suggest consolidation of all licenses with one vendor
  • 20. Backup
    • Backup is currently a weak spot
    • Fix local backup first, then layer in offsite online backup
  • 21. Storage/Backup M! Data Center CoLo Data Center
  • 22. Email/Calendaring
    • Plan to switch to MS Exchange for e-mail and calendaring
    • Implement corporate iChat/AIM for presence
  • 23. File Server
  • 24. Business systems Digital asset management Electronic job jacket Job scheduling Client Extranets Integrated Workflow
  • 25. Training
    • Computer based training/Online
    • Vouchers/allowance for training
    • Hire trainer for a day
  • 26. IT staffing Source: Organizing for Results: IT Structures and Staffing Survey by people3 , Mercer Human Resource Consulting , and ITAA . 16 1:34 1:18 1:8 < 500 By Total Number of Employees 25 1:34 1:19 1:11 < $200 Million By Annual Dollar Volume 103 1:52 1:27 1:11 All Organizations Organization Count 75th Percentile 50th Percentile (median) 25th Percentile Organization Size RATIO OF IT STAFF TO TOTAL EMPLOYEES
  • 27. IT staffing
    • Need to hire additional junior IT staff
    • Elevate Ariel, hire additional staff
    • Hire full time senior IT manager
    • Use outside consulting for senior role
  • 28. IT and M! culture
  • 29.  
  • 30.  
  • 31. Community
  • 32. The Metaverse
  • 33. The Metaverse
  • 34. The Metaverse
  • 35.  
  • 36.  
  • 37. Real world - virtualized
  • 38. Challenge Preserve M! culture with 200 employees and multiple locations
  • 39. Open space
    • Pros
      • Enhances feeling of community
      • Facilitates open/unstructured communications
      • Cost effective/high density
      • Flexibility in reconfiguration
    • Cons
      • No privacy/nowhere to escape
      • Hampers the development of formal communications
      • Unstructured communications does not scale
  • 40. Jukebox
    • Enhance the sense of community
    • Empower employees
    • Showcase new music
    • Create repository of music
    • Feed M! Internet radio station
  • 41. Infinite reconfiguration
  • 42. Ambient information Steady Blue...Clear View. Flashing Blue...Clouds Due. Steady Red...Rain Ahead. Flashing Red...Snow Instead
  • 43. Embedded Information
  • 44. Embedded Information
  • 45. Concretizing the invisible
    • Inputs
      • File server access
      • Cumulative mouse movement/clicks
      • E-mail traffic
      • Web traffic
  • 46. Concretizing the invisible
    • Outputs
      • Aural
        • Music tempo selection
        • Abstract ambient music
        • Localized music effects
      • Visual
        • Ambient lighting/displays
        • Animated sculptural elements
        • Status displays
  • 47. Concretizing the invisible
  • 48.  
  • 49. Expanded Intranet
    • M!ployees
      • Skills database
      • Experience/CV
      • Portfolio
      • Special projects
      • Interesting links
      • Blogs
    • M!
      • Portal for all internal systems
      • HR/Benefits
      • M!/Client News
        • Internal
        • Press
  • 50. Electronic war room
  • 51. Electronic war room
  • 52.  
  • 53. High def video conferencing
  • 54. The client doorway
  • 55. Entertainment fracturing Over the air Cable/satellite On-demand Original Internet content Internet delivered content DVD subscription E-books E-zines Podcasts
  • 56.  
  • 57. The living room
    • A dedicated demo room for consumer technologies that are fueling the fractioning of media consumption
    • Equipped exclusively with consumer electronics available at retailers
    • A fully functional conference room for standard business meetings
  • 58. Timeline 2005 2006 2007 SAN $$$ IT policy Intranet $ Security $ Hire Staff Software Compliance Presence wall File server $$ Workflow $$ VPN $$$ Offsite online backup $$$ iChat $ E-mail $$$ Wireless $ Finish Network $$$ Asset Management $$$
  • 59. M! IT guiding principles
    • Systems must foster community
    • Solutions must be Creative
    • Fiscally conservative cutting edge
  • 60. Appendix
  • 61. Survey Results
  • 62. Survey Results
  • 63. Survey Results
  • 64. Survey Results
  • 65. Survey Results
  • 66. Survey Results
  • 67. Survey Results
  • 68. IT Staffing Reprinted with permission from Organizing for Results: IT Structures and Staffing Survey by people3 , Mercer Human Resource Consulting , and ITAA . 20 1:112 1:40 1:23 -10,000 or more 15 1:53 1:25 1:10 -5,000 to <10,000 38 1:45 1:23 1:11 -1,000 to <5,000 14 1:40 1:25 1:14 -500 to <1,000 16 1:34 1:18 1:8 Less than 500 By Total Number of Employees           20 1:25 1:15 1:10 -$5 Billion or More 20 1:82 1:36 1:20 $1 Billion to <%5 Billion 17 1:53 1:31 1:11 -$500 Million to <%1 Billion 20 1:61 1:36 1:19 -$200 Million to <%500 Million 25 1:34 1:19 1:11 -Less than $200 Million By Annual Dollar Volume   103 1:52 1:27 1:11 All Organizations Organization Count 75th Percentile 50th Percentile (median) 25th Percentile Organization Size RATIO OF IT STAFF TO TOTAL EMPLOYEES