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Lucid IT & UXC Consulting: The Cloud Opportunity: Building on Your Investment in Best Practice - Sydney Briefing May 2011
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Lucid IT & UXC Consulting: The Cloud Opportunity: Building on Your Investment in Best Practice - Sydney Briefing May 2011

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Presented by Dave Favelle, Consulting Director Lucid IT & UXC Consulting in May 2011

Presented by Dave Favelle, Consulting Director Lucid IT & UXC Consulting in May 2011

Published in: Technology, Business
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  • 1. Click to edit Master title style The Cloud Opportunity: Building on your Investment in Best Practices David Favelle: Consulting Director Lucid IT & UXC Consulting
  • 2. Click to edit Master title style Agenda1. Compelling Cloud Characteristics2. Business Process and Service Catalogue context3. Our best practice efforts to date4. Frameworks for managing Cloud5. Summary & Takeaways
  • 3. Click to editUXC: Your Local Master title style Alternative *Source: Gartner IT Services Asia/Pacific Market Share May 2010
  • 4. Click to edit Master title style we Why are here?
  • 5. Business/buyer perspective on Cloud… Click to edit Master title style Speed Agility Choice Economics“Faster, cheaper & good enough”
  • 6. ImplicationsClick to edit Master title style for IT? Proliferation Hybridisation Distribution ExpectationsInevitable near term IT Transformation
  • 7. Click to edit Master title style “Dave Predicts” – Service Model TrajectoriesCategories TrajectoriesSaaS Proliferate and integrate into bundles and suitesPaaS Settle into a handful of players Offshore will grow but data security concerns will drive aIaaS Public local public market Will fall victim to economics, growing credibility ofIaaS Private Cloud commercial offerings An unknown: but clearly an opportunity for communitiesIaaS Community with similar requirements to pool resources & capabilitiesIaaS Trusted/Virtual Strong uptake driven by economics and data riskPrivate Cloud ….. Service Models for brokering the range of services willCloud Services Broker emerge both in-house and commercially
  • 8. Where does Click to edit Master title style Cloud fit? Business Services/ProcessesIntegrated IT ServicesIT Service IT Service Assets: Capabilities & Resources Cloud Processes People Software Assets Opportunities Skills & Knowledge Hardware Assets Structure Network Assets Culture Management Tools
  • 9. Click to edit MasterCategories Vs Cloud Options IT Service title styleService Type “New” OptionsIntegrated IT Services BPO, Integrated SaaS, ITaaS, Transition of infrastructure to IaaSLine of Business Applications SaaS, Transition Infrastructure to IaaSCorporate Applications SaaS, Transition to IaaSApplication Hosting Service IaaS: Virtual SAN Storage, VM Servers, VM DB, VDCPersonal Workforce Technologies Virtual Desktop, BYOC, Office365, GoogleApps. OracleCloudOfficeShared Workforce Technology SaaS Voice, Video, MeetingEmail & Workforce Collaboration SaaS, Transition infrastructure to IaaS, Integrated Social MediaBusiness Consulting SaaS and IaaS for Proof of ConceptProject Delivery Services IaaS for Dev, Test and Production
  • 10. Click to edit Master title stylejourney Best practices so far …. TOGAF 8/9 Common Glossary (updated) Models Guides Refresh underway In Development Updated 2007 Updated 2007 Portfolio, Programme and Project Gateway® M_o_R® Portfolio, OfficeITIL 3.1, ISO20000…. Programme and P3O, PRINCE2,MSP (P3O) Project Management In Development Maturity Model Portfolio Guide (P3M3) CMM, AGILE Updated 2007 MSP (programme) PRINCE2™ Refresh underway Maturity Model PRINCE2™ (project) (P2MM) COBIT 4/5
  • 11. Click to edit Master know a We title style few things…• Business will always need specialist technology guidance – Requirements, target architecture, risk – No substitute for knowing the business and their stakeholders• We are part of a system including: – Customers, business, technologies and suppliers... – Processes, tools and skills need to be re-shaped• Our system is being disrupted but we know enough to: – Build and execute an optimal management model – Facilitate good procurement and integration – Implement new controls to drive down risk and drive up value
  • 12. Click to edit Master title style drive IT Capabilities Cloud Concerns willThe Obvious: Not so obvious:• Data Security • End to end service levels• Identity and Access • Technical Integration• Continuity • Data migration• Performance • Information management • Service Model Integration • Cost control • Architecture governance • Testing Some can be dealt with using contractual controls Some will require new IT capabilities …
  • 13. IT Service Lifecycle Framework: A model for a hybrid portfolio Click to edit Master title style Business DEMAND Drives SUPPLY of IT Services Through Executed across Governed by Processes IT Functions Controls Programmes & Projects Strategise & Plan Board & Business Strategy Committees Strategy & Architecture Business Engagement New IT Services Capabilities Strategy (WHAT) CIO IT Service Pipeline Technology Change Service, Asset & Process Owners & Sourcing the IT Strategy IT Process Framework Strategy Embedded Process ControlsCorporate & Line of Business Business (HOW) Committee Govern Services & Lifecycle Strategy & Governance Plan Service IT Service Portfolio Engage Business Portfolio & Portfolio IT Exec Investment Design & Development Requirements IT Portfolio Define & Build Management Committee IT Service Catalogue Service Operations PMO Changes Transition Run IT Services the Operate & Support Management Business Committee Operations Assure & Optimise Operational Alignment SMO Business and IT Services
  • 14. IT Process Framework Engage Click to edit Master title Strategise & Plan style Govern Manage IT Manage Business Services & IT Business Service Strategy Generation Technology Strategy Generation Lifecycle Business Operations Business Innovation & Consulting Service Portfolio Management Asset Portfolio Management IT Financial Management Project Portfolio Assurance Business Strategy Demand Management Investment Management Architecture Management Define & Build Analyse Requirements Evaluate Options Design Build Project / Program Management Service Portfolio Assurance Transition Performance Management Workforce Management Transition Change Knowledge Planning Management ManagementBusiness Release & Deployment Service Configuration Management Testing Management Business Relationship Management Service Lifecycle Assurance Service Level Management Operate & Support Event Operations Facilities Application Infrastructure Sourcing & Supplier Management Management Management Management Management Management Governance Management Request Incident Access Problem Fulfilment Management Management Management Manage Risk & Compliance Assure & Optimise Service Catalogue Availability Capacity IT Service Continuity Security Management Management Management Management Management 14
  • 15. IT Process Framework: Pre Cloud Heatmap Engage Click to edit Master title Strategise & Plan style Govern Manage IT Manage Business Services & IT Business Service Strategy Generation Technology Strategy Generation Lifecycle Business Operations Business Innovation & Consulting Service Portfolio Management Asset Portfolio Management IT Financial Management Project Portfolio Assurance Business Strategy Demand Management Investment Management Architecture Management Define & Build Analyse Requirements Evaluate Options Design Build Project / Program Management Service Portfolio Assurance Transition Performance Management Workforce Management Transition Change Knowledge Planning Management ManagementBusiness Release & Deployment Service Configuration Management Testing Management Business Relationship Management Service Lifecycle Assurance Service Level Management Operate & Support Event Operations Facilities Application Infrastructure Sourcing & Supplier Management Management Management Management Management Management Governance Management Request Incident Access Problem Fulfilment Management Management Management Manage Risk & Compliance Assure & Optimise Service Catalogue Availability Capacity IT Service Continuity Security Management Management Management Management Management 15
  • 16. The New “Hot Areas” Engage Click to edit Master title Strategise & Plan style Govern Manage IT Manage Business Services & IT Business Service Strategy Generation Technology Strategy Generation Lifecycle Business Operations Business Innovation & Consulting Service Portfolio Management Asset Portfolio Management IT Financial Management Project Portfolio Assurance Business Strategy Demand Management Investment Management Architecture Management Define & Build Analyse Requirements Evaluate Options Design Build Project / Program Management Service Portfolio Assurance Transition Performance Management Workforce Management Transition Change Knowledge Planning Management ManagementBusiness Release & Deployment Service Configuration Management Testing Management Business Relationship Management Service Lifecycle Assurance Service Level Management Operate & Support Event Operations Facilities Application Infrastructure Sourcing & Supplier Management Management Management Management Management Management Governance Management Request Incident Access Problem Fulfilment Management Management Management Manage Risk & Compliance Assure & Optimise Service Catalogue Availability Capacity IT Service Continuity Security Management Management Management Management Management 16
  • 17. Click to edit Master title style Cloud Adoption Roadmap External • Business case • IaaS • Deliver projects • Projects portfolio • SaaS • Review benefits• Business drivers • Governance approach • PaaS • Assess emerging• Constraints, risks • Integration technologies• Objectives, policy • Transition • Revise & shape 3. Prepare Cloud 2. Create Programme 1. Cloud 5. Initiate 6. Govern Cloud Strategy Blueprint Programme Programme 4. Review IT Readiness Internal • Services & Assets Review • Org Alignment • Impact assessment • Processes • Architectural blueprint • Processes, tools & skills • Integration capability • Tools • Solution alternatives • Skills • Prioritise initiatives • Vendor Management • Monitoring & Reporting • Financial Controls
  • 18. Click toA New…ish Management edit Master title style Function Business Operations (Demand) (Supply) Service Management Office Service Design Strategy & Management Catalogue & Transition Control Governance Service LoB Service Managers LoB Service Owner 1 Service Planning & Forecasting Billing Operational Operational Demand LoB Service Owner 2 Line of Risk Service/Asset Management Portfolio Business & LoB Service Owners n Enterprise- Assurance ManagementWide Services Reporting Service Service Level Continual Enterprise Service Service Improvement Owners 1…n Asset Process Owners Owners
  • 19. Click to edit MasterKeystyle title Take Aways1. Cloud is a variant of selective sourcing but with some compelling characteristics2. Stay adaptable: the landscape will unfold3. Build capability: framework, heatmap, roadmap4. Be a partner for the business in this change
  • 20. ContactClick to edit Master title style UsDave FavelleConsulting Director Lucid IT & UXC Consulting• e: david.favelle@uxcconsulting.com.au• m: 0418 630 578• t: +613 8623 1300 (Head Office)

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