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Talk given at #jboye12 on Nov 7 2012 on higher education conference track:
Like many web teams, the Web Services team at LSE has to handle a large number of disparate requests from a wide variety of people. This makes it hard to keep track of what is going on, to prioritise work, to plan resourcing, and so on. To help address this problem, the team has been using a “kanban” system to make their work more visible and hence reduce bottlenecks and glitches in the flow.
Kanban is derived from the visual control systems used by lean manufacturers, but we’ve adapted the system to suit the web context.
In these slides used for the J. Boye Aarhus 12 conference, Catherine explains how it’s been working in practice over the last few months and what LSE has learned from its experience with kanban.