Crowdsourcing a Corporate Glossary and How to Govern it By Gary Liu
Upcoming SlideShare
Loading in...5
×

Like this? Share it with your network

Share
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Be the first to comment
    Be the first to like this
No Downloads

Views

Total Views
413
On Slideshare
413
From Embeds
0
Number of Embeds
0

Actions

Shares
Downloads
5
Comments
0
Likes
0

Embeds 0

No embeds

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
    No notes for slide

Transcript

  • 1. Enterprise Collaboration: Crowdsourcing and Governing a Corporate Glossary Gary Liu J. Boye Web & Intranet Conference: Networked Knowledge In Action May 8, 2014 J. Boye Web & Intranet Conference. Networked Knowledge in Action
  • 2. © 2014 Unisys Corporation. All rights reserved. 2 About the Presenter Gary is an enterprise social business subject matter expert within Unisys’ Unified Social Business practice. He brings 15 years of IT industry experience with the last eight focused on Knowledge Management Practices and Enterprise Social Business Transformation. In his current role, Gary is responsible for the strategy, design, implementation, training, adoption, and governance for several internal Unisys Enterprise Social Business initiatives, including social networking capabilities, driving the effectiveness and value of the company’s strategic communities of practice, leveraging socially-enabled incentive and recognition tools to drive employee adoption and use, as well as other knowledge management solutions. Gary is a frequent blogger and conference presenter on enterprise social business and knowledge management topics. Gary Liu Social Subject Matter Expert Unified Social Business @liugary
  • 3. © 2014 Unisys Corporation. All rights reserved. 3 About Unisys Unisys is a worldwide information technology company with a rich history than spans 140 years. We provide a portfolio of IT services, software, and technology that solves critical problems for our clients, focused on:  securing their operations  increasing the efficiency and utilization of their data centers  enhancing support to their end users and constituents  modernizing their enterprise infrastructures and applications  deriving maximum value from social technologies With approximately 23,500 employees, Unisys serves commercial organizations and government agencies throughout the world.
  • 4. © 2014 Unisys Corporation. All rights reserved. 4 Content • Unisys Enterprise Social Business Scope • Challenges and Drivers • Unisys Solution Overview • Content Management Plan • Governance Model • Lessons Learned • Q&A • Contact Information
  • 5. © 2014 Unisys Corporation. All rights reserved. 5 Unisys Enterprise Social Business Initiative Collaborative Platforms (Intranet, Extranet and .com) Social Engine Customization Search Architecture/Effectiveness Mobility Platforms and Apps External Market Channel Federation Unified Communications - Real Time Presence and Connection Conferencing and Collaboration  Video and Audio Conferencing  Real-time Application and Document Sharing External UC Federation Strategy  Vision and Road-mapping  Leadership/Stakeholder Alignment  ROI and Business Impact Culture Change and Employee Engagement Policy and Governance Enterprise Social Networking  Employee Profile and Directory  Expertise Discovery  Microblog (Activity Feeds) Collaborative Workspaces  Communities / Team Rooms Enablement and Effectiveness Presence & Communications Knowledge Management Critical Knowledge Transfer Sustainable Knowledge Capture, Repurpose and Reuse Enterprise Content Management Enterprise Wiki Video Center & Enablement Connection & Collaboration Innovation Idea Crowdsourcing Idea Channeling to Innovation Innovation Workshops Culture & Employee Empowerment Infrastructure & Application Modernization Metrics and Measurement  Adoption and Use  Progress and ROI Monitoring and Listening Client and Employee Sentiment Social Data Analytics Human Resource Functions  Recruiting and Onboarding Employee Learning/Development  Benefits and Self-managed Services Marketing and Communications Customer Service and Self-enabled Support Business Integration
  • 6. © 2014 Unisys Corporation. All rights reserved. 6 Unisys Knowledge & Collaboration Ecosystem Common Knowledge and Information Base Social Tools and Search Engine Capabilities Geographies Organizations Communities Team Rooms Profiles/ Presence Unified Comms Video & Mobility Enterprise Wiki Ad-hoc Discussion Groups Explicit Knowledge Repositories Blogs Activity Feeds Our Enterprise Social Business Ecosystem speeds access to Knowledge and Expertise Representative Knowledge Workers Implicit Knowledge Enterprise Collaborative Ecosystem Search © 2014 Unisys Corporation. All rights reserved Knowledge Management Practices and Processes © 2014 Unisys Corporation. All rights reserved
  • 7. © 2014 Unisys Corporation. All rights reserved. 7 The value of Enterprise Social Business Challenges & Drivers
  • 8. © 2014 Unisys Corporation. All rights reserved. 8 Glossaries – A Chaotic Experience EDB RMS ESS SDF CSAT Accounting Glossary HR Acronyms Outsourcing Terms Social Media Definitions
  • 9. © 2014 Unisys Corporation. All rights reserved. 9 The value of Enterprise Social Business Unisys Solution Overview
  • 10. © 2014 Unisys Corporation. All rights reserved. 10 Unipedia – Unisys Wikipedia Consolidated Corporate Glossary Accounting Glossary HR Acronyms Outsourcing Terms Social Media Definitions Unipedia
  • 11. © 2014 Unisys Corporation. All rights reserved. 11 Authoritative Content User- Generated Content Unipedia “Fitting Into” the Knowledge Landscape Unipedia
  • 12. © 2014 Unisys Corporation. All rights reserved. 12 Use Cases & Success Stories Unipedia Onboarding Role Transitioning Employee Crowd- sourcing Expert Vetting Knowledge Transfer & Application Knowledge Retention from Exiting Employees
  • 13. © 2014 Unisys Corporation. All rights reserved. 13 Unipedia Screenshot: Homepage
  • 14. © 2014 Unisys Corporation. All rights reserved. 14 Unipedia Screenshot: Search
  • 15. © 2014 Unisys Corporation. All rights reserved. 15 Unipedia Screenshot: A-Z Index
  • 16. © 2014 Unisys Corporation. All rights reserved. 16 Unipedia Screenshot: Topic Page
  • 17. © 2014 Unisys Corporation. All rights reserved. 17 The value of Enterprise Social Business Content Plan
  • 18. © 2014 Unisys Corporation. All rights reserved. 18 Three-Pronged Approach Consolidate Existing Content Tops down Bottoms up, Crowdsourced Categories (e.g. HR, Marketing, Finance) Tags (e.g. tools, roles, benefits)
  • 19. © 2014 Unisys Corporation. All rights reserved. 19 Tops Down Example: Human Resources Human Resources Benefits Employee Relations Performance Management HR Systems Compensation Learning & Development
  • 20. © 2014 Unisys Corporation. All rights reserved. 20 Content Guidelines Unipedia Content Guidelines Factual Accurate Current Relevant Top Five Things To Know Unisys Point of View
  • 21. © 2014 Unisys Corporation. All rights reserved. 21 The value of Enterprise Social Business Governance
  • 22. © 2014 Unisys Corporation. All rights reserved. 22 Roles & Responsibilities Roles Responsibilities Category Owner Coordinates subject area activities, liaison Senior Editor Provides editorial guidance and subject matter expertise Page Owner Content stewardship, locks pages Contributor Assists with content, spelling, grammar, punctuation, formatting, hyperlinks, etc. Unipedia Admin & Support Team Captures user feedback, implements enhancements, resolves issues, provides training, generates analytics and reports Unipedia Council Provides strategic direction and guidance
  • 23. © 2014 Unisys Corporation. All rights reserved. 23 Editorial Process, Content Lifecycle New Page Proper Category Proper Owner Proper Content, Tagging Authori- tative Content
  • 24. © 2014 Unisys Corporation. All rights reserved. 24 Traffic, Content, and User Experience Metrics Avg. Monthly Visitors 753 Cumulative Visitors 5,740 Authoritative 14% Have Owner 27% Tagged 32% Categorized 42% Defined 55% Terms 4,991 Findability TBD User Satisfaction TBD
  • 25. © 2014 Unisys Corporation. All rights reserved. 25 The value of Enterprise Social Business Lessons Learned
  • 26. © 2014 Unisys Corporation. All rights reserved. 26 Lessons Learned • Content – Don’t boil the ocean – Don’t wait until you have all the content – Continuously refine taxonomy • Governance – Generate sense of ownership, build liaisons – Embed with key processes – Drive visible metrics – Collect and respond to feedback iteratively
  • 27. © 2014 Unisys Corporation. All rights reserved. 27 The value of Enterprise Social Business Q&A
  • 28. © 2014 Unisys Corporation. All rights reserved. 28 Externally, the success of our Unified Social Business Enterprise is widely recognized Information Week Magazine has recognized Unisys at #2 in a list of the “Top Ten Social Business Leaders of 2013
  • 29. Thank You! Connect with Gary gary.liu@unisys.com Gary Liu Social Subject Matter Expert Unified Social Business @liugary
  • 30. © 2014 Unisys Corporation. All rights reserved. 30 Connect with Unisys! Connect with us View our latest videos Read our latest Thought Leadership Unisys Corporation: www.unisys.com Unisys Unified Social Business: http://www.unisys.com/usb Unisys Unified Social Business – Taking the Complexity Out of Enterprise Social Business Transformation The Future of Social Business – Gloria Burke discusses the future of enterprise social business and its impact on business with Daniel Kraft, CEO of Sitrion (formerly NewsGator) The CIO of The Future – The CIO of the Future is an Integrator and Cultural Enabler: Coleman, CEO, Unisys Gloria Burke Chief Knowledge Officer 215-274-1822 Email: gloria.burke@unisys.com @gloriaburke @GloriaBurke Unisys Case Study Whitepaper: A Holistic Approach to Enterprise Social Business Transformation David Trowbridge V.P. Enterprise Social Business 972-629-4284 Email: david.Trowbridge@unisys.com @dntrowbridge DavidTrowbridge@unisycorp Blogs: Socially Enabling Customer Service and Support – John Knab Gaining Insight into Your Enterprise Social Network – John Knab Communities: The Hub of Social Collaboration – Gloria Burke Unisys Unified Social Business @unisyssocialbiz © 2014 Unisys Corporation. All rights reserved