The Digital Manager Journey
2 HONEYWELL CONFIDENTIAL
The Digital Manager
….. and am I really one?
What is a digital
manager?
3 HONEYWELL CONFIDENTIAL
Before Digital
We relied on call centers, HR representatives, meetings, face to face
interaction ...
4 HONEYWELL CONFIDENTIAL
Then Came Six Sigma
We started to talk to our customers.
• Standard across the
company
• Structur...
5 HONEYWELL CONFIDENTIAL
Proven Results
Six Sigma resulted in big improvements – but the process did not
always include th...
6 HONEYWELL CONFIDENTIAL
The Move to Employee Self-Service
• Changing population
• Computers more common
place at home
• B...
7 HONEYWELL CONFIDENTIAL
Changing Mindset
• Change was easier for
some than others
• But what about….
Rethink how to provi...
8 HONEYWELL CONFIDENTIAL
Collaboration is Key
• Expand your own scope
of knowledge
• Listen to others
• Find the connectio...
9 HONEYWELL CONFIDENTIAL
Growing Expectations
• Good isn’t good
enough
• “Be like Amazon”
Employees expected the same user...
10 HONEYWELL CONFIDENTIAL
The Game Changer
Make Honeywell the Apple of the Industrials
SME, Cross-Functional, Change
Agent...
11 HONEYWELL CONFIDENTIAL
Honeywell User Experience
A new approach focused on the user
• Understand
• Design
• Evaluate
• ...
12 HONEYWELL CONFIDENTIAL
Still Challenges Ahead
• There are still challenges
and obstacles – what are
some of yours?
But ...
13 HONEYWELL CONFIDENTIAL
Successful Digital Managers
• Sponsorship and support at the
leader level
• Align with the busin...
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Becoming core to the business By: Kelly Ellis-Foster

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Becoming core to the business By: Kelly Ellis-Foster

  1. 1. The Digital Manager Journey
  2. 2. 2 HONEYWELL CONFIDENTIAL The Digital Manager ….. and am I really one? What is a digital manager?
  3. 3. 3 HONEYWELL CONFIDENTIAL Before Digital We relied on call centers, HR representatives, meetings, face to face interaction and hard copy materials.
  4. 4. 4 HONEYWELL CONFIDENTIAL Then Came Six Sigma We started to talk to our customers. • Standard across the company • Structure • Tools and steps that were easy to understand and apply • Measuring results • Certification required Subject Matter Expert
  5. 5. 5 HONEYWELL CONFIDENTIAL Proven Results Six Sigma resulted in big improvements – but the process did not always include the customer. • Projects resulted in measureable improvements • Tools and steps that were easy to understand and apply • Six Sigma became a core “enabler’ for Honeywell
  6. 6. 6 HONEYWELL CONFIDENTIAL The Move to Employee Self-Service • Changing population • Computers more common place at home • Building trust Begin to change how employees access and consume information. SME, Cross Functional
  7. 7. 7 HONEYWELL CONFIDENTIAL Changing Mindset • Change was easier for some than others • But what about…. Rethink how to provide information and services SME, Cross Functional, Change Agent
  8. 8. 8 HONEYWELL CONFIDENTIAL Collaboration is Key • Expand your own scope of knowledge • Listen to others • Find the connection points Need to think broader and listen more SME, Cross Functional, Change Agent, Collaborator
  9. 9. 9 HONEYWELL CONFIDENTIAL Growing Expectations • Good isn’t good enough • “Be like Amazon” Employees expected the same user experience inside work as they had outside.
  10. 10. 10 HONEYWELL CONFIDENTIAL The Game Changer Make Honeywell the Apple of the Industrials SME, Cross-Functional, Change Agent, Collaborator, HUE “Human User Experience creates value by understanding the needs of our users, customers and employees to design intuitive, desirable and differentiated end-to-end experiences.”
  11. 11. 11 HONEYWELL CONFIDENTIAL Honeywell User Experience A new approach focused on the user • Understand • Design • Evaluate • And now an “enabler” SME, Cross-Functional, Change Agent, Collaborator, HUE, Creativity
  12. 12. 12 HONEYWELL CONFIDENTIAL Still Challenges Ahead • There are still challenges and obstacles – what are some of yours? But what about….
  13. 13. 13 HONEYWELL CONFIDENTIAL Successful Digital Managers • Sponsorship and support at the leader level • Align with the business • Have credibility on the team • Have the tools and resources • Be willing to learn and change The sky is the limit…
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