10 Things You Need To Know Before Implementing a Social Intranet by Marcia Robinson
10 THINGS YOU NEED TO KNOW
Before Implementing a Social Intranet
Partner, Head of Global Knowledge Management
• Global consulting leader in talent, health,
retirement, and investments.
• More than 20,000 employees are based
in 42 countries, and the firm operates in
over 130 countries.
• Wholly owned subsidiary of Marsh &
McLennan Companies (NYSE: MMC)
Align to Business Imperatives
• Tie your project to your organization’s
most important business imperatives.
• Employee engagement.
• Revenue generation.
• Cost reduction.
Program Management is Critical
• If you do not have a robust, structured
program management team, your
project will fail.
• Divide and conquer.
• Launch in waves.
Rinse and Repeat
• Create once, use many times.
• Project plans.
• Use staggered approach.
Make it Simple, Standard and
• Simple and standard design.
• No custom code.
• Make your solution flexible.
Clearly Define Robust
• Make sure you have clearly defined
• Use standard governance format.
• Remember diversity.
There is no Such Thing as Over
• Let employees know what will be
happening, why, and when.
• Have a robust communication plan.
Think Global; Act Local
• People are more connected to their
local office than to global
• Create a champion network.
• Create toolkits.
Clearly Define and Communicate
• People Accountability.
• Define roles and responsibilities.
• Content Accountability.
• Make sure it is clear who owns the
Implement a Role Based
• Design custom training program
for each role.
• Leverage diverse training and
support options depending on
C-level Support is Not Enough
• The more senior leadership support
you can get the better.
• You have to reach out to the C-level,
their direct reports and their direct