10 THINGS YOU NEED TO KNOW
Before Implementing a Social Intranet
May 2014
Marcia Robinson
Partner, Head of Global Knowledg...
MERCER 1
About Mercer
• Global consulting leader in talent, health,
retirement, and investments.
• More than 20,000 employ...
MERCER
Number 10:
Align to Business Imperatives
• Tie your project to your organization’s
most important business imperati...
MERCER
Number 9:
Program Management is Critical
• If you do not have a robust, structured
program management team, your
pr...
MERCER
Number 8:
Rinse and Repeat
• Create once, use many times.
• Project plans.
• Communications.
• Training.
• Use stag...
MERCER
Number 7:
Make it Simple, Standard and
Flexible
• Simple and standard design.
• No custom code.
• Make your solutio...
MERCER
Number 6:
Clearly Define Robust
Governance
• Make sure you have clearly defined
governance.
• Use standard governan...
MERCER
Number 5:
There is no Such Thing as Over
Communication
• Let employees know what will be
happening, why, and when.
...
MERCER
Number 4:
Think Global; Act Local
• People are more connected to their
local office than to global
headquarters.
• ...
MERCER
Number 3:
Clearly Define and Communicate
Accountability
• People Accountability.
• Define roles and responsibilitie...
MERCER
Number 2:
Implement a Role Based
Training Plan
• Design custom training program
for each role.
• Leverage diverse t...
MERCER
Number 1:
C-level Support is Not Enough
• The more senior leadership support
you can get the better.
• You have to ...
Marcia Robinson
marcia.robinson@mercer.com
www.linkedin.com/in/marciamrobinson
@MarciaRnyc
12
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10 Things You Need To Know Before Implementing a Social Intranet by Marcia Robinson

  1. 1. 10 THINGS YOU NEED TO KNOW Before Implementing a Social Intranet May 2014 Marcia Robinson Partner, Head of Global Knowledge Management New York
  2. 2. MERCER 1 About Mercer • Global consulting leader in talent, health, retirement, and investments. • More than 20,000 employees are based in 42 countries, and the firm operates in over 130 countries. • Wholly owned subsidiary of Marsh & McLennan Companies (NYSE: MMC)
  3. 3. MERCER Number 10: Align to Business Imperatives • Tie your project to your organization’s most important business imperatives. • Employee engagement. • Revenue generation. • Cost reduction. 2
  4. 4. MERCER Number 9: Program Management is Critical • If you do not have a robust, structured program management team, your project will fail. • Divide and conquer. • Launch in waves. 3
  5. 5. MERCER Number 8: Rinse and Repeat • Create once, use many times. • Project plans. • Communications. • Training. • Use staggered approach. 4
  6. 6. MERCER Number 7: Make it Simple, Standard and Flexible • Simple and standard design. • No custom code. • Make your solution flexible. 5
  7. 7. MERCER Number 6: Clearly Define Robust Governance • Make sure you have clearly defined governance. • Use standard governance format. • Remember diversity. 6
  8. 8. MERCER Number 5: There is no Such Thing as Over Communication • Let employees know what will be happening, why, and when. • Have a robust communication plan. 7
  9. 9. MERCER Number 4: Think Global; Act Local • People are more connected to their local office than to global headquarters. • Create a champion network. • Create toolkits. 8
  10. 10. MERCER Number 3: Clearly Define and Communicate Accountability • People Accountability. • Define roles and responsibilities. • Content Accountability. • Make sure it is clear who owns the content. 9
  11. 11. MERCER Number 2: Implement a Role Based Training Plan • Design custom training program for each role. • Leverage diverse training and support options depending on role. 10
  12. 12. MERCER Number 1: C-level Support is Not Enough • The more senior leadership support you can get the better. • You have to reach out to the C-level, their direct reports and their direct reports. 11
  13. 13. Marcia Robinson marcia.robinson@mercer.com www.linkedin.com/in/marciamrobinson @MarciaRnyc 12
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