Business Etiquette

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  • Business Etiquette

    1. 1. Business Etiquette & Personal Grooming
    2. 2. Contents <ul><li>Professional Etiquette </li></ul><ul><li>Dining Etiquette </li></ul><ul><li>Office Etiquette </li></ul><ul><li>Telephone Etiquette </li></ul><ul><li>E-mail Etiquette </li></ul><ul><li>Body Language </li></ul>
    3. 3. Professional Etiquette <ul><li>First Impression </li></ul><ul><ul><li>Introducing Yourself </li></ul></ul><ul><ul><li>Greetings </li></ul></ul><ul><ul><li>Handshakes </li></ul></ul>
    4. 4. Introducing Yourself <ul><li>Confident Self Introducing. </li></ul><ul><li>State Full name & Positions. </li></ul><ul><li>Repeat Your Name when Necessary. </li></ul><ul><li>On failing to recall someone’s name. </li></ul><ul><li>How to Introduce other person. </li></ul>
    5. 5. Greetings <ul><li>Whoever reaches the door first, opens it and holds it for others. </li></ul><ul><li>It is not expected for a male business companion to seat a female associate. </li></ul><ul><li>Whoever extends an invitation to a meal – pays for the meal. </li></ul>
    6. 6. Hand Shake <ul><li>Stand to meet someone. </li></ul><ul><li>Extend your hand immediately. </li></ul><ul><li>Shake from your elbow. </li></ul><ul><li>Hold 3-4 seconds. </li></ul><ul><li>Maintain eye contact. </li></ul>
    7. 7. Office Etiquette <ul><li>Mind your own business. </li></ul><ul><li>Avoid strong cologne. </li></ul><ul><li>Never ever go over your supervisor’s head. </li></ul><ul><li>Obey your company’s business dress attire. </li></ul>
    8. 8. Office Etiquette <ul><li>Keep your germs to yourself. </li></ul><ul><li>Treat every employee with the same respect. </li></ul><ul><li>Do not post things of an offensive nature. </li></ul><ul><li>No matter your job or your title, always hold yourself to a higher standard. </li></ul>
    9. 9. Etiquette with outsiders <ul><li>First impression, last impression. </li></ul><ul><li>Image – A,B and C. </li></ul><ul><li>Showing Respect. </li></ul><ul><li>Customer Focus. </li></ul><ul><li>After meeting situation. </li></ul>
    10. 10. Dining Etiquette <ul><li>Place Setting </li></ul><ul><li>Napkin </li></ul><ul><li>Silverware </li></ul><ul><li>Dining & Serving food </li></ul><ul><li>Excusing Yourself & Problems </li></ul>
    11. 11. Place setting Start from the outside and work your way in
    12. 12. Dining <ul><li>Wait until everyone is seated. </li></ul><ul><li>Everyone should start and finish at the same time. </li></ul><ul><li>If you are a fast eater try to pace yourself. </li></ul><ul><li>Take small bites, keep your mouth closed. </li></ul>
    13. 13. Dining <ul><li>Finish chewing before continuing your conversation. </li></ul><ul><li>Try not to gulp your food. </li></ul><ul><li>Do not blow on food that is hot. </li></ul><ul><li>When you are finished eating do not push your plate. </li></ul>
    14. 14. Serving food <ul><li>Pass food to the right. </li></ul><ul><li>Transfer dip to your plate. </li></ul><ul><li>Plates are served on the left. </li></ul><ul><li>Dishes removed from the right. </li></ul><ul><li>Pass the salt and pepper together. </li></ul>
    15. 15. Excusing Yourself and Problems <ul><li>Be discrete if you have problem with the food. </li></ul><ul><li>Remove food the same way it went in-on silverware. </li></ul><ul><li>Excuse yourself, if you have to leave the table. </li></ul><ul><li>Turn your head from the table when you cough or sneeze. </li></ul><ul><li>If someone uses your bread plate as their own. </li></ul><ul><li>Do not use the bread plate on your right as a replacement. </li></ul>
    16. 16. Telephone Etiquette <ul><li>State your name and company while placing or answering a call. </li></ul><ul><li>Speak clearly. </li></ul><ul><li>State the purpose of your call. </li></ul><ul><li>Only use speakerphone for conference calls. </li></ul><ul><li>Say please and thank you. </li></ul><ul><li>Return your calls. </li></ul>
    17. 17. Voice Mail/Mobile Phone Use <ul><li>Realize proper usage of mobile phones in business. </li></ul><ul><li>Understand how to leave an adequate voice message. </li></ul><ul><li>Avoid using in a restaurant, movie, church, or meeting. </li></ul><ul><li>Use a quiet voice. </li></ul>
    18. 18. E-mail Etiquette <ul><li>What are E-mail Etiquette? </li></ul><ul><li>Why a Company needs E-mail Etiquette? </li></ul><ul><ul><ul><li>Professionalism </li></ul></ul></ul><ul><ul><ul><li>Efficiency </li></ul></ul></ul><ul><ul><ul><li>Protection from liability </li></ul></ul></ul>
    19. 19. E-mail Etiquette <ul><li>E -mail should be concise & to the point. </li></ul><ul><li>M -ake use of proper spelling, grammar & punctuation. </li></ul><ul><li>A -lways answer swiftly. </li></ul><ul><li>I -nclude your signature. </li></ul><ul><li>L -earn to read the E-mail before you send it. </li></ul>
    20. 20. Tips for personal Grooming <ul><li>Body Language </li></ul><ul><li>Dress Code </li></ul>
    21. 21. Body Language <ul><li>Good posture displays confidence. </li></ul><ul><li>Don’t slouch – stand and sit upright. </li></ul><ul><li>Don’t fidget –it is annoying and a sign of boredom. </li></ul><ul><li>Keep hands away from your mouth when speaking. </li></ul>
    22. 22. Body Language <ul><li>Honor others personal space. </li></ul><ul><li>Break nervous habits, such as: gum chewing, drumming fingers, hair twirling, nail biting, etc. </li></ul><ul><li>Don’t show the soles of your shoes while sitting, especially in the company of individuals from other countries. </li></ul>
    23. 23. Dress Code <ul><li>Ties should reach your belt buckle. </li></ul><ul><li>Socks should cover your shin when sitting. </li></ul><ul><li>Wear a long sleeve shirt with a suit. </li></ul><ul><li>Socks match either pants or shoes. </li></ul><ul><li>Button suit or sport coat when standing </li></ul><ul><ul><li>Two button coat – button top button </li></ul></ul><ul><ul><li>Three button coat – button top two buttons </li></ul></ul><ul><ul><li>Double breasted coat – button all buttons </li></ul></ul>
    24. 24. Thank you <ul><li>For </li></ul><ul><li>Your Attention& </li></ul><ul><li>Participation. </li></ul>
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