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Business Etiquette

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  • Transcript

    • 1. Business Etiquette & Personal Grooming
    • 2. Contents
      • Professional Etiquette
      • Dining Etiquette
      • Office Etiquette
      • Telephone Etiquette
      • E-mail Etiquette
      • Body Language
    • 3. Professional Etiquette
      • First Impression
        • Introducing Yourself
        • Greetings
        • Handshakes
    • 4. Introducing Yourself
      • Confident Self Introducing.
      • State Full name & Positions.
      • Repeat Your Name when Necessary.
      • On failing to recall someone’s name.
      • How to Introduce other person.
    • 5. Greetings
      • Whoever reaches the door first, opens it and holds it for others.
      • It is not expected for a male business companion to seat a female associate.
      • Whoever extends an invitation to a meal – pays for the meal.
    • 6. Hand Shake
      • Stand to meet someone.
      • Extend your hand immediately.
      • Shake from your elbow.
      • Hold 3-4 seconds.
      • Maintain eye contact.
    • 7. Office Etiquette
      • Mind your own business.
      • Avoid strong cologne.
      • Never ever go over your supervisor’s head.
      • Obey your company’s business dress attire.
    • 8. Office Etiquette
      • Keep your germs to yourself.
      • Treat every employee with the same respect.
      • Do not post things of an offensive nature.
      • No matter your job or your title, always hold yourself to a higher standard.
    • 9. Etiquette with outsiders
      • First impression, last impression.
      • Image – A,B and C.
      • Showing Respect.
      • Customer Focus.
      • After meeting situation.
    • 10. Dining Etiquette
      • Place Setting
      • Napkin
      • Silverware
      • Dining & Serving food
      • Excusing Yourself & Problems
    • 11. Place setting Start from the outside and work your way in
    • 12. Dining
      • Wait until everyone is seated.
      • Everyone should start and finish at the same time.
      • If you are a fast eater try to pace yourself.
      • Take small bites, keep your mouth closed.
    • 13. Dining
      • Finish chewing before continuing your conversation.
      • Try not to gulp your food.
      • Do not blow on food that is hot.
      • When you are finished eating do not push your plate.
    • 14. Serving food
      • Pass food to the right.
      • Transfer dip to your plate.
      • Plates are served on the left.
      • Dishes removed from the right.
      • Pass the salt and pepper together.
    • 15. Excusing Yourself and Problems
      • Be discrete if you have problem with the food.
      • Remove food the same way it went in-on silverware.
      • Excuse yourself, if you have to leave the table.
      • Turn your head from the table when you cough or sneeze.
      • If someone uses your bread plate as their own.
      • Do not use the bread plate on your right as a replacement.
    • 16. Telephone Etiquette
      • State your name and company while placing or answering a call.
      • Speak clearly.
      • State the purpose of your call.
      • Only use speakerphone for conference calls.
      • Say please and thank you.
      • Return your calls.
    • 17. Voice Mail/Mobile Phone Use
      • Realize proper usage of mobile phones in business.
      • Understand how to leave an adequate voice message.
      • Avoid using in a restaurant, movie, church, or meeting.
      • Use a quiet voice.
    • 18. E-mail Etiquette
      • What are E-mail Etiquette?
      • Why a Company needs E-mail Etiquette?
          • Professionalism
          • Efficiency
          • Protection from liability
    • 19. E-mail Etiquette
      • E -mail should be concise & to the point.
      • M -ake use of proper spelling, grammar & punctuation.
      • A -lways answer swiftly.
      • I -nclude your signature.
      • L -earn to read the E-mail before you send it.
    • 20. Tips for personal Grooming
      • Body Language
      • Dress Code
    • 21. Body Language
      • Good posture displays confidence.
      • Don’t slouch – stand and sit upright.
      • Don’t fidget –it is annoying and a sign of boredom.
      • Keep hands away from your mouth when speaking.
    • 22. Body Language
      • Honor others personal space.
      • Break nervous habits, such as: gum chewing, drumming fingers, hair twirling, nail biting, etc.
      • Don’t show the soles of your shoes while sitting, especially in the company of individuals from other countries.
    • 23. Dress Code
      • Ties should reach your belt buckle.
      • Socks should cover your shin when sitting.
      • Wear a long sleeve shirt with a suit.
      • Socks match either pants or shoes.
      • Button suit or sport coat when standing
        • Two button coat – button top button
        • Three button coat – button top two buttons
        • Double breasted coat – button all buttons
    • 24. Thank you
      • For
      • Your Attention&
      • Participation.

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