Business Etiquette
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Business Etiquette

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Business Etiquette Presentation Transcript

  • 1. Business Etiquette & Personal Grooming
  • 2. Contents
    • Professional Etiquette
    • Dining Etiquette
    • Office Etiquette
    • Telephone Etiquette
    • E-mail Etiquette
    • Body Language
  • 3. Professional Etiquette
    • First Impression
      • Introducing Yourself
      • Greetings
      • Handshakes
  • 4. Introducing Yourself
    • Confident Self Introducing.
    • State Full name & Positions.
    • Repeat Your Name when Necessary.
    • On failing to recall someone’s name.
    • How to Introduce other person.
  • 5. Greetings
    • Whoever reaches the door first, opens it and holds it for others.
    • It is not expected for a male business companion to seat a female associate.
    • Whoever extends an invitation to a meal – pays for the meal.
  • 6. Hand Shake
    • Stand to meet someone.
    • Extend your hand immediately.
    • Shake from your elbow.
    • Hold 3-4 seconds.
    • Maintain eye contact.
  • 7. Office Etiquette
    • Mind your own business.
    • Avoid strong cologne.
    • Never ever go over your supervisor’s head.
    • Obey your company’s business dress attire.
  • 8. Office Etiquette
    • Keep your germs to yourself.
    • Treat every employee with the same respect.
    • Do not post things of an offensive nature.
    • No matter your job or your title, always hold yourself to a higher standard.
  • 9. Etiquette with outsiders
    • First impression, last impression.
    • Image – A,B and C.
    • Showing Respect.
    • Customer Focus.
    • After meeting situation.
  • 10. Dining Etiquette
    • Place Setting
    • Napkin
    • Silverware
    • Dining & Serving food
    • Excusing Yourself & Problems
  • 11. Place setting Start from the outside and work your way in
  • 12. Dining
    • Wait until everyone is seated.
    • Everyone should start and finish at the same time.
    • If you are a fast eater try to pace yourself.
    • Take small bites, keep your mouth closed.
  • 13. Dining
    • Finish chewing before continuing your conversation.
    • Try not to gulp your food.
    • Do not blow on food that is hot.
    • When you are finished eating do not push your plate.
  • 14. Serving food
    • Pass food to the right.
    • Transfer dip to your plate.
    • Plates are served on the left.
    • Dishes removed from the right.
    • Pass the salt and pepper together.
  • 15. Excusing Yourself and Problems
    • Be discrete if you have problem with the food.
    • Remove food the same way it went in-on silverware.
    • Excuse yourself, if you have to leave the table.
    • Turn your head from the table when you cough or sneeze.
    • If someone uses your bread plate as their own.
    • Do not use the bread plate on your right as a replacement.
  • 16. Telephone Etiquette
    • State your name and company while placing or answering a call.
    • Speak clearly.
    • State the purpose of your call.
    • Only use speakerphone for conference calls.
    • Say please and thank you.
    • Return your calls.
  • 17. Voice Mail/Mobile Phone Use
    • Realize proper usage of mobile phones in business.
    • Understand how to leave an adequate voice message.
    • Avoid using in a restaurant, movie, church, or meeting.
    • Use a quiet voice.
  • 18. E-mail Etiquette
    • What are E-mail Etiquette?
    • Why a Company needs E-mail Etiquette?
        • Professionalism
        • Efficiency
        • Protection from liability
  • 19. E-mail Etiquette
    • E -mail should be concise & to the point.
    • M -ake use of proper spelling, grammar & punctuation.
    • A -lways answer swiftly.
    • I -nclude your signature.
    • L -earn to read the E-mail before you send it.
  • 20. Tips for personal Grooming
    • Body Language
    • Dress Code
  • 21. Body Language
    • Good posture displays confidence.
    • Don’t slouch – stand and sit upright.
    • Don’t fidget –it is annoying and a sign of boredom.
    • Keep hands away from your mouth when speaking.
  • 22. Body Language
    • Honor others personal space.
    • Break nervous habits, such as: gum chewing, drumming fingers, hair twirling, nail biting, etc.
    • Don’t show the soles of your shoes while sitting, especially in the company of individuals from other countries.
  • 23. Dress Code
    • Ties should reach your belt buckle.
    • Socks should cover your shin when sitting.
    • Wear a long sleeve shirt with a suit.
    • Socks match either pants or shoes.
    • Button suit or sport coat when standing
      • Two button coat – button top button
      • Three button coat – button top two buttons
      • Double breasted coat – button all buttons
  • 24. Thank you
    • For
    • Your Attention&
    • Participation.