Business Etiquette

Business Etiquette & Personal Grooming

Contents
Professional Etiquette
Dining Etiquette
Office Etiquette
Telephone Etiquette
E-mail Etiquette
Body Language

Professional Etiquette
First Impression
Introducing Yourself
Greetings
Handshakes

Introducing Yourself
Confident Self Introducing.
State Full name & Positions.
Repeat Your Name when Necessary.
On failing to recall someone’s name.
How to Introduce other person.

Greetings
Whoever reaches the door first, opens it and holds it for others.
It is not expected for a male business companion to seat a female associate.
Whoever extends an invitation to a meal – pays for the meal.

Hand Shake
Stand to meet someone.
Extend your hand immediately.
Shake from your elbow.
Hold 3-4 seconds.
Maintain eye contact.

Office Etiquette
Mind your own business.
Avoid strong cologne.
Never ever go over your supervisor’s head.
Obey your company’s business dress attire.

Office Etiquette
Keep your germs to yourself.
Treat every employee with the same respect.
Do not post things of an offensive nature.
No matter your job or your title, always hold yourself to a higher standard.

Etiquette with outsiders
First impression, last impression.
Image – A,B and C.
Showing Respect.
Customer Focus.
After meeting situation.

Dining Etiquette
Place Setting
Napkin
Silverware
Dining & Serving food
Excusing Yourself & Problems

Place setting Start from the outside and work your way in

Dining
Wait until everyone is seated.
Everyone should start and finish at the same time.
If you are a fast eater try to pace yourself.
Take small bites, keep your mouth closed.

Dining
Finish chewing before continuing your conversation.
Try not to gulp your food.
Do not blow on food that is hot.
When you are finished eating do not push your plate.

Serving food
Pass food to the right.
Transfer dip to your plate.
Plates are served on the left.
Dishes removed from the right.
Pass the salt and pepper together.

Excusing Yourself and Problems
Be discrete if you have problem with the food.
Remove food the same way it went in-on silverware.
Excuse yourself, if you have to leave the table.
Turn your head from the table when you cough or sneeze.
If someone uses your bread plate as their own.
Do not use the bread plate on your right as a replacement.

Telephone Etiquette
State your name and company while placing or answering a call.
Speak clearly.
State the purpose of your call.
Only use speakerphone for conference calls.
Say please and thank you.
Return your calls.

Voice Mail/Mobile Phone Use
Realize proper usage of mobile phones in business.
Understand how to leave an adequate voice message.
Avoid using in a restaurant, movie, church, or meeting.
Use a quiet voice.

E-mail Etiquette
What are E-mail Etiquette?
Why a Company needs E-mail Etiquette?
Professionalism
Efficiency
Protection from liability

E-mail Etiquette
E -mail should be concise & to the point.
M -ake use of proper spelling, grammar & punctuation.
A -lways answer swiftly.
I -nclude your signature.
L -earn to read the E-mail before you send it.

Tips for personal Grooming
Body Language
Dress Code

Body Language
Good posture displays confidence.
Don’t slouch – stand and sit upright.
Don’t fidget –it is annoying and a sign of boredom.
Keep hands away from your mouth when speaking.

Body Language
Honor others personal space.
Break nervous habits, such as: gum chewing, drumming fingers, hair twirling, nail biting, etc.
Don’t show the soles of your shoes while sitting, especially in the company of individuals from other countries.

Dress Code
Ties should reach your belt buckle.
Socks should cover your shin when sitting.
Wear a long sleeve shirt with a suit.
Socks match either pants or shoes.
Button suit or sport coat when standing
Two button coat – button top button
Three button coat – button top two buttons
Double breasted coat – button all buttons

Thank you
For
Your Attention&
Participation.

Business Etiquette

by Jigar mehta on Jan 05, 2009

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