Introduction to QPR ScoreCard 8 & Iycon

IYCON – QPR

QPR ScoreCard overview Capture Your Organization’s Performance... And Take It to a Higher Level!

QPR ScoreCard in use... Business systems and information storage QPR ScoreCard Designer: Scorecard modeling and maintenance QPR ScoreCard Portal: Reporting, monitoring, manual data input and collaboration PerformanceMonitoring portal Performance Reports automatic data collection manual data input QPR ScoreCard Server

Building and maintaining scorecards QPR ScoreCard Designer Scorecard Navigator: quick access to scorecards Main work area: direct access to measures and measure structure Tool Palette: access to defined metric types Ribbon Interface: quick access to all tools

Monitoring, reporting and collaboration QPR ScoreCard Portal Scorecard Navigator: quick access to scorecards View area, diplaying the selected data / views Search and view settings Direct access to different views

Monitoring performance

Direct access to all the information that applies to your role! Communicate performance information effectively! Everything I need to know...and do on a single page!

Get a complete view of performance! All available scorecards: the scorecard hierarchy... The measure / metric hierarchy of the selected scorecard Directly editable performance information (based on user access rights) Contextual information: trends, range colors, actions, comments, previous period values... Navigate your scorecards from top-level to bottom!

Create your own analysis views! I want an overview of all measures that focus on our profitability and that compares last quarter to the previous one. Design your own views...bookmark and share them!

Get a clear picture on strategy! See what is working in your strategy... and what is not! Monitor the correlation between your strategic objectives...were your ”cause-and-effect” assumptions correct? Tell your ”strategy story” and your progress in achieving it!

Give management their overview! Easy to create and customize dashboards for business performance, suppliers, distributors, employees, teams, risks, quality, processes, projects, business units, regulatory compliance... QPR dashboards are interactive, meaning that a mouse-click on the map is all it takes to get you to the details! A drag-and-drop approach to creating custom dashboards!

Get to the bottom of problems! ” warning” symbol: poor performance on lower levels! Drill-down functionality is intuitive, allowing me to easily identify the root cause of poor or exceptionally good performance! Drill-down works from every view in QPR ScoreCard!

Reporting your way...conveniently!

Briefing booklets

Portal-based reporting: collection of views with multiple distribution options to other portal viewers

Static Microsoft Word reports

Capture all scorecard information in a Microsoft Word document and distribute

Dynamic Microsoft Word reports

Freely design your own report contents, one-click publishing of latest information and distribute

QPR Add-In for Microsoft Office Dynamic, interactive, browser based reporting

Improving performance

Stay up to date! How do you identify a problem? Why didn’t we know about this problem earlier? We have 50 scorecards with 265 measures each... Metric value changes color Metric value is missing Metric value got changed Allow every user to configure their own alerts! portal alerts email alerts

Work together fixing problems! What went wrong...and how are we fixing it? Measures and graphs don’t provide context... QPR Portal actions do!

QPR Portal actions

lessons

tasks

comments

risks

near misses

control activities

Publishing Portal actions

the metric responsible person

” me only”

everyone

selected users

notify people via email?

attach additional information?

link to more metrics?

Obtain a ”record of the past”

audit trail

valueable info for the future!

identify ”lessons learned”

identify ”best practices”

create your own action-types! Collaboration brings improvement to everyone’s agenda!

Implementing QPR ScoreCard Getting started... Customizing to our own needs... Managing scorecards... Data consistency... Managing users... Collecting and consolidating data...

Build your metric framework swiftly! The problem with our competitors:

Pre-defined templates:

perspectives

categories

metric types

value settings

measurement units

period levels

consolidations

graph templates

Balanced Scorecard included! QPR ScoreCard: Get started quickly with performance management! How long before we can start? Three months minimum...how does that sound? Late...

Fully customize your metrics! Your purpose for measurement? Balanced Scorecard Risk Management EFQM Six Sigma Supplier Scorecards Malcolm Baldridge ISO compliance Business Activity Monitoring Tailor your metrics to suit your needs and purpose! What to measure? How to measure? What measurement attributes? Measurement frequency? Graph presentation type?

Reuse your scorecard metrics! update My metric Referencing measures Up to date, value-consistent scorecards with minimal maintenance! Automatically propagate changes throughout the metric framework!! Often seen: Same measure on multiple scorecards How do we maintain it all? Copy / Paste, over and over??

Manage scorecards conveniently! Base scorecard business scorecard business scorecard business scorecard business scorecard business scorecard Multiple similar scorecards Define attribute inheritance Ability to protect local additions from being overwritten! Update and inherit changes Easily align individual scorecards with ongoing and new projects! New project! Update all scorecards manually?? A lot of work....

Be flexible in collecting your data! Measure what you want...not just what you can!! QPR ScoreCard Server and Database automatic data collection quantitative and qualitative!! manual data input quantitative & qualitative!! Where do you get your data from?? your people? your systems? your files? All of them!

Be flexible in consolidating your data! Profitability index value/target index value/target index Build your measure framework the way you want it...the day you want it! Over 50 functions included!! convenient consolidation definition!! Gross margin in % Operating profit in million $ How do we combine dollars, percentages and customer compaints into a meaningful metric?? I can code it...but it will take time... And what if we’d like to change it later? Same thing...

Control who has access to what... QPR ScoreCard Portal QPR ScoreCard Designer local user management Management ...as well as their access properties Define users and groups... QPR user management Assign access to scorecards, perspectives, measures... Manage user and access rights conveniently! LDAP, active directory Single sign-on

...and who is reponsible for what! Define your own roles and assign accountability by selecting from available users Agree on how the road towards the goal will be travelled... Accountability and agreement are both ingredients for success! It’s your measure. Now get it done... How and by when?

Key benefits of QPR ScoreCard

Deploy performance management fast

Typically our customers are live within 2 weeks

Flexible: make performance management work your way

Measure, monitor and report the way you want to do it

Collect and consolidate data your way

Scalable

From ”Microsoft Excel no longer works for us” implementations to >20K users, thousands of scorecards and millions of metrics

Collaborative

Much more than just a reporting tool: Involves employees to collaboratively improve performance

Easy to use

Focused at the business user

System architecture QPR ScoreCard Designer QPR Collaboration Portal Corporate Network Inter-/Intra-/Extranet ERP CRM SCM Documents QPR Collaboration Server and DB (SQL, Oracle)

About IYCON

Leading Consulting & Technology Solution Company in the Middle East, India and Oceania (Australia / New Zealand)

Provide High Quality Business & Technology Solutions across Middle East & India

Based out of Dubai Internet City, Dubai, United Arab Emirates (Middle East Operations)

Based out of Mumbai, India (Indian Operations)

Based out of Melbourne, Australia (Oceania Operations)

The IYCON Mission

While today's markets belong to companies with a competitive advantage

The future belongs to companies with an Adaptive Advantage

We help companies discover and maintain their Adaptive Advantage

Sustaining Your Adaptive Advantage ™

Why IYCON?

One of only six global QPR Strategic VAR’s (out of a total worldwide partner network of 72 partners)

Has Techno-Commercial Consultants conversant with management methodology as well as QPR Tools

Has dedicated Certified Technical Consultants on QPR Products – first line of local support

Only QPR Partner worldwide to host dedicated QPR Self Serve Helpdesk (IYCON Helpdesk) for IYCON’s QPR Customers.

Our Ongoing Value Proposition to Customers Understand customer requirements Offer a complete Solution - Technology - Training - Consulting Quality Support Timely Response Timely Resolution Regular Health Checks to Sustain the Adaptive Advantage

Our International Delivery & Support Model

Deployment Onsite

Training onsite on train the trainer basis

Self Serve Helpdesk for support tickets (technical & business support issues)

Contracted response and resolution times

Remote support capabilities with 100% resolution guarantee

Currently supporting organisations across 9 countries ( Middle East, Indian Subcontinent & Oceania )

IYCON Help Desk

IYCON provides all IYCON-QPR Customers in the region access to the IYCON Help Desk.

Self Serve Interface Track Response and Resolution times for support calls logged

Customers in Middle East & Asia

About QPR Quality. Processes. Results

Founded 1991, QPR Software Plc is an international specialist providing software and solutions for

Process management

Performance management

Risk management & Compliance to Quality and Regulation

QPR´s and its resellers combined sales of QPR products and services totaling over EUR 20 million

QPR Software is listed on NASDAQ OMX Helsinki Ltd. (ticker: QPR1V).

Globally recognized as best-of-the-breed products: ANALYSIS PROCESS AUTOMATION PROCESS DESIGN PERFORMANCE MONITORING QPR ScoreCard Performance Management QPR ProcessGuide Process Management