QPR ScoreCard is a flexible, fast to implement and easy to use performance management tool, that focuses on helping organizations drive performance – and this can be related to business performance issues, performance of quality management. Risk management, process management or any ongoing project you may have – to a higher level.
Let’s start with getting an overview of how the tool is normally used before getting into the details of what functionalities it offers, just to get the hight level idea of how you would be using this tool in your organization. At the bottom we see the information storage in the form of your business systems like your ERP, your Financial Management Systems, your Customer Relationship Management as well as ony other information storage such as file systems. Once implemented and you defined yout measurement framework, QPP ScoreCard can automatically collect performance information from these systems at the frequency that you wish it to do so. The next level show the QPR ScoreCard Server, this contains all performance information as well as the measurement frameworks, dashboards and strtegy maps that your scorecard designers have defined. As you can see QPR ScoreCard provides support for multiple designers working on the same scorecard model. The top level then shows the people that view the performance information through the QPR ScoreCard portal. Unlike many other performance manatgement tools, QPR ScoreCard also allows users to input performance data via the portal – of course depending on theit access rights.
If we look at the scorecard creation and maintenance side of things, the scorecard modelers work with QPR ScoreCard Designer. This is a windows-based client application that allows designers to easily create scorecards, measurement elements, dashboards and strategy maps as well as define the what, how and when to measure and consolidate information, as well as to define who has access to what information.
Most of the users in your organization will use the QPR ScoreCard portal. They can access this portal via an internet browser, like Internet Explorer. It provides them with direct access to multiple views into performance information, like hierarchies and analysis views, dashboards and strategy maps, all depending on their access rights. The QPr ScoreCard explorer is focused on the business user so a lot of effort has gone into ensuring that this portal is very easy to use. So now that we have a basic understanding of the system, lets have a look at what functionalities there are that make the creation and maintenance of scorecards as convenient as possible for you.
So now let’s have a look at what is available for the large group of users in your organization that will be using the portal side of QPR ScoreCard...
Firstly there is the personal portal pages. Based on what metrics an employee is responsible for, what department he or she works in, the content of this page will differ as it is based on the role of the employee, providing them with direct access to all the performance information that is relavent to them. This page will provide an overview of the most recent modifications to metrics relevant to them, what the best and worst performing metrics are, what portal actions have been added to metrics by themselves or their colleagues, what actions assigned to them are falling due....as well as a bookmarks section: These are links to pages in the portal that the emplyee regularly uses and therefore added them to their favorites. So all the information the employee needs to know as well as everithing he or she needs to do summarized on a personal portal access page, in order to communicate performance information in an effective way.
The portal allows users to see the defined scorecards in the system...as long as they have access to those scorecards that is of course..but assuming they have then in this navigator view they will see a scorecard hierarchy on the left and the right side of the screen will show the scorecard in more detail, as we see here with a hierarchy of metrics. Depending on access right users can even update or enter information directly via the portal. Like any other view, this view is completely customizable to shopw range colors, values, trend information, added actions, periods and a wealth of other things...
The analysis view as you see here is a bit similar but it does not limit itself to metrics from just one defined scorecard, nor does it show a hierarchy of metrics. It is designed to allow the user to perform custom analysis on the information contained in the performance management system, like here ”to show all measures that focus on profitability and that compares profitability metrics for this period with those opf the previous period”: Creating these analysis views comes down to deciding what measures you would like to display as well as what information you would like to capture in each column. For doing that in a convenient and easy way, the portal provides a ”View Designer”. Once a view is created the user can actually save it for themself or other users and also bookmark it for quick access.
QPR ScoreCard also allows you to create strategy maps and make these available to users in order to help them understand the strategy of the organization and their role in executing that strategy. Strategy maps in QPR ScoreCard are dynamic, meaning that they provide you with up to date feedback on what parts of your strategy are working and what parts still require some work. They can also display the correlation values between strategic objectives, allowing you to review whether the cause and effect assumptions that you are basing your strategy on are actually correct.
Apart from startyegy maps, QPR ScoreCard also allows you to create and provide users with dashboards. Creating these dashboards with QPR ScoreCard is actually very easy – it is basically a drag and drop approach to building dashboards – so it will allow you to provide every manager with their own dashboard. You can think of dashboard that display performance by organization, business unit, team, by process, for risks or risk category, for strategy, business partners and so on. What’s also important to note here is that dashboards in QPR ScoreCard are interactive, so they allow you to drill down: a mouse click on the dashboard is all it takes to get you to the details.
Drill down is available from virtually every view in the portal. Like here you see a high level overview where a yellow colored metric shows a warning sign. It means that on a lower level there is a metric which is showing poor performance. Simply clicking thaqt metric will quickly guide you toward the problem : The lower metris shows what chiled elements it has and clicking on thiose will let you drill down deeper. So the system is very easy and intuitive to use.
QPR ScoreCard provides three ways for reporting. The first one is based on reporting internal to the system via portal-based briefing booklets. A briefing booklet is a collection of custom views from the performance manangement system, so this can be naviratore views, custom analysis views, element detail views, dashboards and strategy maps, comments and actions complemented with text. A composed briefing booklet is automatically updated with the latest information and it provides multiple distribution options to other users. Just like any other view, also the briefing booklets are interactive, so more detail is only a click away. So briefing bookletes provide a very effective means for sending and sharing reports among users of the system. The second approach is the ability to export all performance information contained in the system to Microsoft Word, this provides a static, large report of all the details and views captured in the system. The thired approach is also based on using Microsoft Word, but is a lot more flexible approach, based on the QPR Add-In for Microsofct Office. This is a web services based application that is available as an extraq tab in Microsoft Office 2007. It allows users to define using Microsoft Word exactly what information from QPR ScoreCard they wish to capture in their report, add free text and any other third party content they would like to add, click publish and obtain a ready report. It provides a great and easy way to create report templates, that every time you publish them provide the latest up-to-date information that you are interested in, in an easy to read, share and store format and take reporting also outside the QPR ScoreCard performance management system.
Of course in order to improve performance you need to be equipped with a good performance management system and make sure that all employees have access to it...as we discussed in the slides so far. But QPR ScoreCard provides a few more features that are specifically focused towards helping your organization not just manage performance but also continuously improve it...
The first one is the alerting fuctionality...and alerting is of courser all about identifying problems in time: Not ending up in a situation where you have a large number of performance metrics and just because of that you missed a problem early eanough to do something about it. QPR ScoreCard allows users – so the people that use the portal – to define their own alerts: For exampl for the event when a metric crosses a predefined limit and goes from yellow to red, or green, or purple... Alerts can also be defined for when a value is missing: someone is not in time with entring a metric or a business system does not provide QPR ScoreCard with an up-to-date value for a metric. Maybe you wish to be alerted when a metric value is changed. With alerts you can define whether you wish to be alerted in the portal, or maybe also via email, if it should just be you who gets alerted or just the person who is responsible for the metric, or a collection of users. Alerts always link back to the metric that they were creatred for so they provide the recipient with context of what the alert is all about.
Then anopther facet of QPR ScoreCard is its strong focus on collaboration: It allows your employees to work together inside the system to fix problems. Of course a measure just by itself does not provide a lot of information : It dies not tell you what went wrong just before the performance dropped. Nor does it tell you anything about what was done is is being done in order to get performance back on track...graphs don’t provide any context...But QPR Portal actions do! Think of a QPR portal action as an online form or note that provides different field types and text boxes, that can be published between users or made available to everyone and that also allow you to attach external information to them. Once published, these portal actions will show up on users personal access pages but also below the measure or measures that they have been assigned to. QPR Portal actions can take many forms, different company usually want to have different types of portal actions, based on their activities or the purpose for the pertformance management system. These can be actions plans, tasks, risk suggestions, control activities, corrective and preventive actions, near misses, comments, lessons learned and so on...that is why QPR ScoreCard allows you to define your own portal actions. The great thing about these portal actions apart from that they ebable active collabboration between users is that they are all stored centrally and provide a ”record of the past” : What happened and what was done. What worked well for this team? Could we maybe do a similar thing? What are best practices and so on.
When we talk about Implementing scorecards there are a number of facests that we need to cover: How do we get started, how do we manage scorecards – as typically organizations will have a lot of scorecards, how do we customize scorecards to fit your own needs, how do we ensure that the data we capture remains consistent, how do we manage all the users and their access rights to information and how do we go about collecting and consolidating data.
Let’s start with Getting Started: One of QPR ScoreCards’s key strenghts is that it allows you to build your metric framework very fast. The problem with most of our competitors is that it very often takes a lot of time to get started as many things need to be defined from scratch. Think about your metric types, the measurement dimensions, your measurement units, period levels, consolidations ad graph templates: so how do you present the data to users and so on. More often than not you will be lookinig at several months before you can actually start with capturing information and presenting this to users. With QPR ScoreCard our customers are typically live within two weeks from the time that you have agreed on your measurement framework. Partly this is because QPR ScoreCard already contains a rich collection of templates, of whch the Balanced Scorecard is one, partly because you can actually build while you use the performance management system.
Another reason why QPR ScoreCard is fast to implement is related to its flexibility. It is very easy to tailor QPR ScoreCard to suit the purpose of your performance measurement, whether that is for strategy management with the Balanced Scorecard, Risk Management based on COSO or any other risk management framework, Quality Management based on ISO, EFQM of Six Sigma or any other, whether you with to manage the performance of teams, business units or business partners or business processes or whther you would like to combine all of these. QPR ScoreCard allows you to define easily what you with to measure like the achievement of strategic objectives, measures, the status of risks using risk assessments, the status of controls, the progress with CAPA’s (Corrective and Preventive Actions) in quality management and so on. You can also define HOW you wish to measure, so in dollars or euros, in index, number of complainst, likelihoods or impact values, time and so on. You can define the measurement attributes, meaning whether you want to maximize, minimize, stabilize, accumulate and so on, the frequency of measurement: year, quarter, month, week, every 3 days, every 5 hours etc., as well as the way your performance data is presented: bar charts, line charts, pie charts, risk heat maps, radar charts, scatter plots, speedo gauges and so on. So the fact that QPR ScoreCard allows you to fully customize your metrics not only speeds up implementation, because you do not have to think of any workarounds in order to measure things the way you want to, it also makes the tool much more suitable for the purpose of your measurement ad thus allowing you to measure things better.
Once the number of scorecards increases you will end up in a situation where the same metric is used on multiple scorecards as each scorecard provides a different perspective into performance: Balanced scorecard for strategy performance, supplier scorecards, team scorecards, scorecards focused on specific processes, scorecards for business units and so on... A concern here is of course how you maintain all these scorecards. QPR ScoreCard uses the concept of a reference measures, this essentially means that you can reuse the same metric on multiple scorecards. Once the person who is responsible for the metric updates that metric or when it gets updated by a business system that QPR ScoreCard is integrated with then all the instances of that metric automatically get updated. So here you avoid having to go into each and every scorecard an update all metrics manually. It provides an effective way of ensuring that all scorecards remain up to date and that the values presented are consistent on all scorecards with a miminum amount of effport.
During the course of business organizations often launch new projects for which they wish to metasure performance. You can think here for example of a new quality management project that involves many people, risk management, programs for business partners, or maybe just some new metric that you would like to add to many scorecards like for example personal performance scorecards for each employee, team or department. In order to help you manage this in an effective way, QPR Scorecard allows you to use so called ”base Scorecards” that form the model of all the business scorecards that are based on this ”base scorecard”. The new metrics or change in metrics is applied to the base scorecard and via inheritance all the business scorecards are updated automatically to the new situation. To add power to this, with QPR ScoreCard you can decide exactly what attributes of the base scorecard are inherited and you can also make sure that additions to single business scorecards (what makes the unique) are not overwitten when making changes to the base scorecard. The benefit of this for you is that it allows you quite easily to make sure that individual scorecards remain aligned with ongoing and new projects, without having to do a lot of work in updating each scorecard manually.
Where do you want to obtain your performance data from? Your people? Your systems? Your files? In most cases you will want to obtain data from all of them...but hardly all performance management tools allow you to do this. Very often data collection is restricted to be coming from your business systems via integration. With QPR ScoreCard you are completely free to decide where you obtain your data from: In practice this means that you can measure what you want....not just what you can or what is available in your business systems. Not only does this allow you to get started significanly faster with performance management it also means that QPR ScoreCard allows you to be very flexible in your choices where you wish to obtain performance data from. With QPr ScoreCard you can collect data automatically from files and business systems via integration...you also have the possibility to allow your users to manually input data via the portal front end. And the data you collect can be of quantitative but also of qualitative nature!
Where it comes to consolidating data the problem that often surfaces is how to combine performance data that is of different nature: How to combine percetages, money values, time, index values and so on into a meaning ful metric? With most other performance managemet tools this can be done but the consolidation has to be coded into a scriptiing or programming language. Not with QPR ScoreCard as it allows you to combine different metrics based on a value-to-target index. The example here shows that as it combines ”gross margin” measured in a percentage with ”operating profi”, measured in millions of dollars into a ”profitability index”. Of course you can decide for yourself exactly how that combining takes place, for example by giving different weights to each metric. This comes down to defining the consolidation formulas, and for that QPR ScoreCard provides an easy to use tool for definine consolidation formulas: It provides direct access to over 50 pre-defined functions that you can use and combine as you wish but also to all the metrics and value series that you have defined in the system. This way you can easily compose your consolidation formulas.
QPR ScoreCard provides a convenient way for defining who has access to what information obtained in your performance management system. The QPR User Management module allows you to define users and groups and grant these with access properties. The QPR user management module integrates with your local user management system via LDAP, which allows you to manage users and groups centrally. In QPR ScoreCard Designer you can then assign per scorecard, branch or object what user or group is provided with access. Once you’ve defined this then the QPR Portal provides users and groups with access as you have defined it.
With QPR ScoreCard you can also control who is responsible for a metric, and what this responsibility means in terms of roles. As you see here, the roles ”In Charge”, ”Data Entry” and ”Approval” have been defined. You are completely free to define you own roles. Accountability for a metric, goal or objective of course is important in making sure things get done. What’s also important is agreement in how the road towards the goal will be travelled with the person who is reponsible for its achievement. Value series allow you to do just that – instead of telling an employee just to get things done. It’s important not just to make people accountable but also to agree on how they reach their goals, both these issues are ingredients for success.
Introduction - QPR ScoreCard 8
IYCON – QPR
QPR ScoreCard overview Capture Your Organization’s Performance... And Take It to a Higher Level!
QPR ScoreCard in use... Business systems and information storage QPR ScoreCard Designer: Scorecard modeling and maintenance QPR ScoreCard Portal: Reporting, monitoring, manual data input and collaboration PerformanceMonitoring portal Performance Reports automatic data collection manual data input QPR ScoreCard Server
Building and maintaining scorecards QPR ScoreCard Designer Scorecard Navigator: quick access to scorecards Main work area: direct access to measures and measure structure Tool Palette: access to defined metric types Ribbon Interface: quick access to all tools
Monitoring, reporting and collaboration QPR ScoreCard Portal Scorecard Navigator: quick access to scorecards View area, diplaying the selected data / views Search and view settings Direct access to different views
Direct access to all the information that applies to your role! Communicate performance information effectively! Everything I need to know...and do on a single page!
Get a complete view of performance! All available scorecards: the scorecard hierarchy... The measure / metric hierarchy of the selected scorecard Directly editable performance information (based on user access rights) Contextual information: trends, range colors, actions, comments, previous period values... Navigate your scorecards from top-level to bottom!
Create your own analysis views! I want an overview of all measures that focus on our profitability and that compares last quarter to the previous one. Design your own views...bookmark and share them!
Get a clear picture on strategy! See what is working in your strategy... and what is not! Monitor the correlation between your strategic objectives...were your ”cause-and-effect” assumptions correct? Tell your ”strategy story” and your progress in achieving it!
Give management their overview! Easy to create and customize dashboards for business performance, suppliers, distributors, employees, teams, risks, quality, processes, projects, business units, regulatory compliance... QPR dashboards are interactive, meaning that a mouse-click on the map is all it takes to get you to the details! A drag-and-drop approach to creating custom dashboards!
Get to the bottom of problems! ” warning” symbol: poor performance on lower levels! Drill-down functionality is intuitive, allowing me to easily identify the root cause of poor or exceptionally good performance! Drill-down works from every view in QPR ScoreCard!
Reporting your way...conveniently! <ul><li>Briefing booklets </li></ul><ul><ul><li>Portal-based reporting: collection of views with multiple distribution options to other portal viewers </li></ul></ul><ul><li>Static Microsoft Word reports </li></ul><ul><ul><li>Capture all scorecard information in a Microsoft Word document and distribute </li></ul></ul><ul><li>Dynamic Microsoft Word reports </li></ul><ul><ul><li>Freely design your own report contents, one-click publishing of latest information and distribute </li></ul></ul>QPR Add-In for Microsoft Office Dynamic, interactive, browser based reporting
Stay up to date! How do you identify a problem? Why didn’t we know about this problem earlier? We have 50 scorecards with 265 measures each... Metric value changes color Metric value is missing Metric value got changed Allow every user to configure their own alerts! portal alerts email alerts
Work together fixing problems! What went wrong...and how are we fixing it? Measures and graphs don’t provide context... QPR Portal actions do! <ul><li>QPR Portal actions </li></ul><ul><li>lessons </li></ul><ul><li>tasks </li></ul><ul><li>comments </li></ul><ul><li>risks </li></ul><ul><li>near misses </li></ul><ul><li>control activities </li></ul><ul><li>Publishing Portal actions </li></ul><ul><li>the metric responsible person </li></ul><ul><li>” me only” </li></ul><ul><li>everyone </li></ul><ul><li>selected users </li></ul><ul><li>notify people via email? </li></ul><ul><li>attach additional information? </li></ul><ul><li>link to more metrics? </li></ul><ul><li>Obtain a ”record of the past” </li></ul><ul><li>audit trail </li></ul><ul><li>valueable info for the future! </li></ul><ul><li>identify ”lessons learned” </li></ul><ul><li>identify ”best practices” </li></ul>create your own action-types! Collaboration brings improvement to everyone’s agenda!
Implementing QPR ScoreCard Getting started... Customizing to our own needs... Managing scorecards... Data consistency... Managing users... Collecting and consolidating data...
Build your metric framework swiftly! The problem with our competitors: <ul><li>Pre-defined templates: </li></ul><ul><li>perspectives </li></ul><ul><li>categories </li></ul><ul><li>metric types </li></ul><ul><li>value settings </li></ul><ul><li>measurement units </li></ul><ul><li>period levels </li></ul><ul><li>consolidations </li></ul><ul><li>graph templates </li></ul>Balanced Scorecard included! QPR ScoreCard: Get started quickly with performance management! How long before we can start? Three months minimum...how does that sound? Late...
Fully customize your metrics! Your purpose for measurement? Balanced Scorecard Risk Management EFQM Six Sigma Supplier Scorecards Malcolm Baldridge ISO compliance Business Activity Monitoring Tailor your metrics to suit your needs and purpose! What to measure? How to measure? What measurement attributes? Measurement frequency? Graph presentation type?
Reuse your scorecard metrics! update My metric Referencing measures Up to date, value-consistent scorecards with minimal maintenance! Automatically propagate changes throughout the metric framework!! Often seen: Same measure on multiple scorecards How do we maintain it all? Copy / Paste, over and over??
Manage scorecards conveniently! Base scorecard business scorecard business scorecard business scorecard business scorecard business scorecard Multiple similar scorecards Define attribute inheritance Ability to protect local additions from being overwritten! Update and inherit changes Easily align individual scorecards with ongoing and new projects! New project! Update all scorecards manually?? A lot of work....
Be flexible in collecting your data! Measure what you want...not just what you can!! QPR ScoreCard Server and Database automatic data collection quantitative and qualitative!! manual data input quantitative & qualitative!! Where do you get your data from?? your people? your systems? your files? All of them!
Be flexible in consolidating your data! Profitability index value/target index value/target index Build your measure framework the way you want it...the day you want it! Over 50 functions included!! convenient consolidation definition!! Gross margin in % Operating profit in million $ How do we combine dollars, percentages and customer compaints into a meaningful metric?? I can code it...but it will take time... And what if we’d like to change it later? Same thing...
Control who has access to what... QPR ScoreCard Portal QPR ScoreCard Designer local user management Management ...as well as their access properties Define users and groups... QPR user management Assign access to scorecards, perspectives, measures... Manage user and access rights conveniently! LDAP, active directory Single sign-on
...and who is reponsible for what! Define your own roles and assign accountability by selecting from available users Agree on how the road towards the goal will be travelled... Accountability and agreement are both ingredients for success! It’s your measure. Now get it done... How and by when?
Key benefits of QPR ScoreCard <ul><li>Deploy performance management fast </li></ul><ul><ul><li>Typically our customers are live within 2 weeks </li></ul></ul><ul><li>Flexible: make performance management work your way </li></ul><ul><ul><li>Measure, monitor and report the way you want to do it </li></ul></ul><ul><ul><li>Collect and consolidate data your way </li></ul></ul><ul><li>Scalable </li></ul><ul><ul><li>From ”Microsoft Excel no longer works for us” implementations to >20K users, thousands of scorecards and millions of metrics </li></ul></ul><ul><li>Collaborative </li></ul><ul><ul><li>Much more than just a reporting tool: Involves employees to collaboratively improve performance </li></ul></ul><ul><li>Easy to use </li></ul><ul><ul><li>Focused at the business user </li></ul></ul>
System architecture QPR ScoreCard Designer QPR Collaboration Portal Corporate Network Inter-/Intra-/Extranet ERP CRM SCM Documents QPR Collaboration Server and DB (SQL, Oracle)
About IYCON <ul><li>Leading Consulting & Technology Solution Company in the Middle East, India and Oceania (Australia / New Zealand) </li></ul><ul><li>Provide High Quality Business & Technology Solutions across Middle East & India </li></ul><ul><li>Based out of Dubai Internet City, Dubai, United Arab Emirates (Middle East Operations) </li></ul><ul><li>Based out of Mumbai, India (Indian Operations) </li></ul><ul><li>Based out of Melbourne, Australia (Oceania Operations) </li></ul>
The IYCON Mission <ul><li>While today's markets belong to companies with a competitive advantage </li></ul><ul><li>The future belongs to companies with an Adaptive Advantage </li></ul><ul><li>We help companies discover and maintain their Adaptive Advantage </li></ul>Sustaining Your Adaptive Advantage ™
Why IYCON? <ul><li>One of only six global QPR Strategic VAR’s (out of a total worldwide partner network of 72 partners) </li></ul><ul><li>Has Techno-Commercial Consultants conversant with management methodology as well as QPR Tools </li></ul><ul><li>Has dedicated Certified Technical Consultants on QPR Products – first line of local support </li></ul><ul><li>Only QPR Partner worldwide to host dedicated QPR Self Serve Helpdesk (IYCON Helpdesk) for IYCON’s QPR Customers. </li></ul>
Our Ongoing Value Proposition to Customers Understand customer requirements Offer a complete Solution - Technology - Training - Consulting Quality Support Timely Response Timely Resolution Regular Health Checks to Sustain the Adaptive Advantage
Our International Delivery & Support Model <ul><li>Deployment Onsite </li></ul><ul><li>Training onsite on train the trainer basis </li></ul><ul><li>Self Serve Helpdesk for support tickets (technical & business support issues) </li></ul><ul><li>Contracted response and resolution times </li></ul><ul><li>Remote support capabilities with 100% resolution guarantee </li></ul><ul><li>Currently supporting organisations across 9 countries ( Middle East, Indian Subcontinent & Oceania ) </li></ul>
IYCON Help Desk <ul><li>IYCON provides all IYCON-QPR Customers in the region access to the IYCON Help Desk. </li></ul>
Self Serve Interface Track Response and Resolution times for support calls logged
About QPR Quality. Processes. Results <ul><li>Founded 1991, QPR Software Plc is an international specialist providing software and solutions for </li></ul><ul><ul><li>Process management </li></ul></ul><ul><ul><li>Performance management </li></ul></ul><ul><ul><li>Risk management & Compliance to Quality and Regulation </li></ul></ul><ul><li>QPR´s and its resellers combined sales of QPR products and services totaling over EUR 20 million </li></ul><ul><li>QPR Software is listed on NASDAQ OMX Helsinki Ltd. (ticker: QPR1V). </li></ul>
Globally recognized as best-of-the-breed products: ANALYSIS PROCESS AUTOMATION PROCESS DESIGN PERFORMANCE MONITORING QPR ScoreCard Performance Management QPR ProcessGuide Process Management <ul><li>Product Launch </li></ul><ul><li>First recognition from Gartner Group in Leaders position in BPM/A tools </li></ul><ul><li>2003 Launch of QPR 7.0 with Collaborative Management System portal </li></ul><ul><li>Launch of QPR WorkFlow tool for Process automation </li></ul><ul><ul><li>Product Launch </li></ul></ul><ul><ul><li>Balanced Scorecard Collaboration Certification </li></ul></ul><ul><ul><li>First recognition from Gartner Group as a CPM Suite </li></ul></ul><ul><ul><li>Launch of QPR FactView tool for data analysis </li></ul></ul>2008 Launch of QPR 8.0 with MS SharePoint and MS Office integration 2008 QPR 8.0 translated to more than 20 languages