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It’s all gone horribly wrong

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Slides for talk on "It's All Gone Horrible Wrong" given by Jeremy Speller, Director of Learning and Media Services at UCL at the IWMW 2010 event organised by UKOLN and held at the University of …

Slides for talk on "It's All Gone Horrible Wrong" given by Jeremy Speller, Director of Learning and Media Services at UCL at the IWMW 2010 event organised by UKOLN and held at the University of Sheffield on 12-14 July 2010.

For further information see
http://iwmw.ukoln.ac.uk/iwmw2010/talks/speller/

Published in: Education, Technology, Business

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Transcript

  • 1. It’s all gone horribly wrong Jeremy Speller UCL Director of Learning and Media Services
  • 2. Disaster communication in a crisis
  • 3. 7/7
  • 4. How institutions respond to disasters
  • 5. Means of communication
  • 6. Real world solutions
  • 7. What now?
  • 8. Panic!
  • 9. Don’t panic!
  • 10. Key staff Comms Major Incident Plan The bunker ?
  • 11. Is your team involved?
  • 12. Key staff Comms Major Incident Plan The bunker Web team = expertise
  • 13. o d Fl o
  • 14. ire F
  • 15. c e l en st i Pe
  • 16. d o n a o r T
  • 17. e s a x i c k P
  • 18. s t s ri ro er T
  • 19. ke ua h q r t E a
  • 20. Megaphones of informal communication with apologies to Martin Bean http://is.gd/dgAa4
  • 21. Moodle alerts web email UCL network
  • 22. WordPress JANET txt Shared services JANET web JANET hosting Other HEIs Live@edu Other networks campusM email Twitter Facebook Cellular AudioBoo
  • 23. web JANET hosting j.speller@ucl.ac.uk Live@edu ccaajcs@live.ucl.ac.uk Other networks campusM Twitter
  • 24. Other networks campusM Twitter Facebook AudioBoo
  • 25. er rks email Unreliable data Unreliable data Cellular Unreliable network
  • 26. Unreliable data Unreliable network Reliable expense WordPress JANET txt JANET web JANET hosting
  • 27. Shared services Resilient bunkers? Other HEIs
  • 28. Shared services Other HEIs
  • 29. So what are we doing?
  • 30. Today JANET web WordPress hosting Twitter AudioBoo Facebook
  • 31. Tomorrow campusM Live@edu Other HEIs
  • 32. How institutions respond to disasters
  • 33. Means of communication
  • 34. Real world solutions
  • 35. In memoriam Long-serving staff member Gladys Wundowa and three UCL alumni – Lee Harris, Miriam Hyman and Neetu Jain – who were tragically killed on 7 July 2005 http://is.gd/deUHw
  • 36. Acknowledgements Photographs: flood: http://www.flickr.com/photos/usgeologicalsurvey/2593475733/ fire: http://www.flickr.com/photos/foreversouls/4803469/ pestilence: http://www.flickr.com/photos/pkmousie/2480214960/ tornado: http://www.flickr.com/photos/indigente/798304/ pickaxes: http://www.flickr.com/photos/leecohen/404904828/ on tube train: http://www.flickr.com/photos/anniemole/28565399/in/pool-bomb terrorists: http://www.flickr.com/photos/antarcticlemur/24410232/in/pool-bomb earthquake: http://www.flickr.com/photos/aidg/4323575087/ megaphone on car: http://www.flickr.com/photos/stignygaard/450640129/ megaphone: http://www.flickr.com/photos/larimdame/2575986601/ Map: Higher Education Map © University of Wolverhampton Theme image, buttons and hearts: jumsoft.com