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It’s all gone horribly
         wrong
                  Jeremy Speller
    UCL Director of Learning and Media Services
Disaster
communication
  in a crisis
7/7
How institutions
respond to disasters
Means of
communication
Real world solutions
What now?
Panic!
Don’t panic!
Key staff                         Comms



             Major Incident Plan

The bunker                           ?
Is your team
  involved?
Key staff                          Comms



             Major Incident Plan

The bunker                         Web team
...
o d
Fl o
ire
F
c e
         l en
   st   i
Pe
d o
    n a
 o r
T
e s
      a x
 i c k
P
s t s
     ri
   ro
 er
T
ke
            ua
         h q
      r t
E a
Megaphones of informal
   communication
       with apologies to Martin Bean
              http://is.gd/dgAa4
Moodle
 alerts         web




                      email
        UCL
      network
WordPress                         JANET txt

                                                               Shared
       ...
web                             JANET
             hosting




   j.speller@ucl.ac.uk
                         Live@edu
cc...
Other
                             networks



campusM

                Twitter




                          Facebook
   ...
er
 rks




       email      Unreliable data




                  Unreliable data
       Cellular
                  Unre...
Unreliable data
                      Unreliable network
                      Reliable expense

          WordPress      ...
Shared
    services



               Resilient
               bunkers?
Other HEIs
Shared
    services




Other HEIs
So what are we
    doing?
Today
JANET
 web      WordPress
hosting




            Twitter     AudioBoo




            Facebook
Tomorrow   campusM




           Live@edu




           Other HEIs
How institutions
respond to disasters
Means of
communication
Real world solutions
In memoriam
Long-serving staff member Gladys Wundowa
and three UCL alumni – Lee Harris, Miriam
Hyman and Neetu Jain – who ...
Acknowledgements
Photographs:
  flood: http://www.flickr.com/photos/usgeologicalsurvey/2593475733/
  fire: http://www.flickr.c...
It’s all gone horribly wrong
It’s all gone horribly wrong
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It’s all gone horribly wrong

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Slides for talk on "It's All Gone Horrible Wrong" given by Jeremy Speller, Director of Learning and Media Services at UCL at the IWMW 2010 event organised by UKOLN and held at the University of Sheffield on 12-14 July 2010.

For further information see
http://iwmw.ukoln.ac.uk/iwmw2010/talks/speller/

Published in: Education, Technology, Business
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Transcript of "It’s all gone horribly wrong"

  1. 1. It’s all gone horribly wrong Jeremy Speller UCL Director of Learning and Media Services
  2. 2. Disaster communication in a crisis
  3. 3. 7/7
  4. 4. How institutions respond to disasters
  5. 5. Means of communication
  6. 6. Real world solutions
  7. 7. What now?
  8. 8. Panic!
  9. 9. Don’t panic!
  10. 10. Key staff Comms Major Incident Plan The bunker ?
  11. 11. Is your team involved?
  12. 12. Key staff Comms Major Incident Plan The bunker Web team = expertise
  13. 13. o d Fl o
  14. 14. ire F
  15. 15. c e l en st i Pe
  16. 16. d o n a o r T
  17. 17. e s a x i c k P
  18. 18. s t s ri ro er T
  19. 19. ke ua h q r t E a
  20. 20. Megaphones of informal communication with apologies to Martin Bean http://is.gd/dgAa4
  21. 21. Moodle alerts web email UCL network
  22. 22. WordPress JANET txt Shared services JANET web JANET hosting Other HEIs Live@edu Other networks campusM email Twitter Facebook Cellular AudioBoo
  23. 23. web JANET hosting j.speller@ucl.ac.uk Live@edu ccaajcs@live.ucl.ac.uk Other networks campusM Twitter
  24. 24. Other networks campusM Twitter Facebook AudioBoo
  25. 25. er rks email Unreliable data Unreliable data Cellular Unreliable network
  26. 26. Unreliable data Unreliable network Reliable expense WordPress JANET txt JANET web JANET hosting
  27. 27. Shared services Resilient bunkers? Other HEIs
  28. 28. Shared services Other HEIs
  29. 29. So what are we doing?
  30. 30. Today JANET web WordPress hosting Twitter AudioBoo Facebook
  31. 31. Tomorrow campusM Live@edu Other HEIs
  32. 32. How institutions respond to disasters
  33. 33. Means of communication
  34. 34. Real world solutions
  35. 35. In memoriam Long-serving staff member Gladys Wundowa and three UCL alumni – Lee Harris, Miriam Hyman and Neetu Jain – who were tragically killed on 7 July 2005 http://is.gd/deUHw
  36. 36. Acknowledgements Photographs: flood: http://www.flickr.com/photos/usgeologicalsurvey/2593475733/ fire: http://www.flickr.com/photos/foreversouls/4803469/ pestilence: http://www.flickr.com/photos/pkmousie/2480214960/ tornado: http://www.flickr.com/photos/indigente/798304/ pickaxes: http://www.flickr.com/photos/leecohen/404904828/ on tube train: http://www.flickr.com/photos/anniemole/28565399/in/pool-bomb terrorists: http://www.flickr.com/photos/antarcticlemur/24410232/in/pool-bomb earthquake: http://www.flickr.com/photos/aidg/4323575087/ megaphone on car: http://www.flickr.com/photos/stignygaard/450640129/ megaphone: http://www.flickr.com/photos/larimdame/2575986601/ Map: Higher Education Map © University of Wolverhampton Theme image, buttons and hearts: jumsoft.com
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