Business Process Design Tutorial
Remember to get your Business Process Design Templates here (MS Word with free Excel and Visio
At the end of the workshop, our client confessed, ‘I didn’t know our business worked like that’. We’d
come onsite and over three months mapped out the processes in his Finance, Sales and Operations
For me, one of the most rewarding aspects of Business Analysis is discovering how a business works
and then mapping it out in Visio.
Get your MS Word Business Process templates here
We write the process narratives in Word. In simple terms, business process design is a way of
gathering related, structured activities (tasks) that serve a particular goal, usually for customer
though it can also be for an IT system.
The best way I've found to capture the business process is in flowcharts, which show the sequence
of activities and where each task inter-relates.
Definition: What is a Business Process?
I've learnt so much how business models work by taking a business apart, process by process, and
seeing where it’s working best and where it needs some fine-tuning.
• One definition of a business process is that it's a 'set of coordinated tasks and activities that
will lead to accomplishing a specific organizational goal' TechTarget's Definition of Business
• In addition, business process management (BPM) is a systematic approach to improving
those processes. The Business Process Management Initiative (BPMI) promotes the
standardization of common business processes, as a means of furthering e-business and
business-to-business (B2B) development.
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