Cisco services and_cloud-serge_dupouy (1)
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Cisco services and_cloud-serge_dupouy (1) Cisco services and_cloud-serge_dupouy (1) Presentation Transcript

  • Cisco Services andCloudSerge Dupouy : Service Sales Director for AfricaMalika Beghdadi : Service Sales Manager Maghreb© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 1
  • Why Cisco Services ?© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 2
  • Expertise Innovation Consistency Why Cisco Services Choices Value Excellence© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 3
  • © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 4
  • Professionals Information You Can Knowledge You CanYou Can Rely On Trust Use© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 5
  • Cisco.com Website Smart Services Innovation Web 2.0 Collaboration Collaborative Services© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 11
  • © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 19
  • • Access highly-trained network engineers worldwide • Work with a community of highly qualified Cisco partners • Get “best of both” service experience • Gain efficiencies with a well-established infrastructure© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 20
  •  200,000 partner reps worldwide  Leverage Cisco best practices and infrastructure  Consistency achieved through Lifecycle framework Training programs Collaborative services© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 21
  • Sold by Partners, Delivered by Sold by Cisco or Partner, Delivered Partner and Cisco Collaboratively by Cisco Cisco Services Collaborative Services© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 22
  • Cisco ® TAC Backbone Locations Cisco.com Regional Locations Satellite Locations Software Support 24-Hour Hardware Advance Hardware Replacement Replacement coverage  Coverage in over 120 countries  80% of All Support Issues Solved Online© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 23
  • © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 24
  • Services Designed Services Designed Services Designed Services Designed for Different for Different for Different Phases to Address Different Business Models Technologies and of the Lifecycle Business Needs and Segments Solutions© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 25
  • A comprehensive family of IT services offered by Cisco and our partners to help you continually meet the needs of your business Remote Advanced Services Technical Services Management Services© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 29
  • Technical Services Advanced Services Remote Management ServicesPrepare Plan Design Implement Operate Optimize © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 30
  • Services that help you define, engineer and optimize network and network-related solutions to enable and accelerate your business success Technical Services Advanced Services Remote Management ServicesPrepare Plan Design Implement Operate Optimize © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 31
  • Network Support Services that offer traditional maintenance support plus proactive diagnostic capabilities to help you gain greater network availability, lower operational costs and reduce risk Technical Services Advanced Services Remote Management ServicesPrepare Plan Design Implement Operate Optimize © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 33
  • Managed Services that provide comprehensive 24x7 remote monitoring, issue resolution and day-to-day management Technical Services Advanced Services Remote Management ServicesPrepare Plan Design Implement Operate Optimize © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 35
  • © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 37
  • Consistently recognized for industry-leading services innovation and excellence Best practices in service supply chain, web-based support, and certification programs Industry Surveys Certifications Industry Awards © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 38Presentation_ID © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential
  • “Customer success and satisfaction are at the heart of Cisco‟s business strategy and key drivers of our current and future success” John Chambers President and CEO© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 40
  • Cloud & Cisco Services© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 41
  • Hybrid Cloud Public Cloud Private Cloud Automation Virtualization Consolidation© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 42
  • Government Media Financial Services Healthcare Games Pharma Seamlessly Connected Public Private Securely Accessed© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 43
  • © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 44
  • End User Self-Service Governance Compare Service Tiers and Options UCS Manager Guided Hardware Shopping Cisco Tidal Enterprise Provisioning „Wizard‟ Orchestrator newScale Catalog Policy-Based Global Controls Orchestration Service Requests Software Rich Provisioning Interactive Role-Based Forms Access Control Ordering and Approvals Cisco Tidal Server Provisioner Status Updates© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 45
  • IT as a Service at Work… Standards and Policy Track and Manage Store Guided shopping Prices and Options Guided configuration Validated Designs Chargeback Infrastructure Standards Architecture & IT Guides and comparisons or Showback Entitlement Controlled Resource Allocations Capture Bus and Tech Amazon.com experience requirements Optional Extras Management Driven to standards Pricing by option Governed by policy and Publish Services resource allocations Self-Service Approvals & Controls Policies & Customers Governance Orchestrate Customer Inventory View Delivery Allows customer to see all Report running instances and promotes Consumption upsell and cross sell by offering Check Capacity upgrades and capacity increases End to end easily from the portal Orchestration Orchestrate and monitor Provision environment business and technical And software Service Inventory process across multiple Tracks all instances of tools, systems and service with business operators Update CMDB cost, owner, technical details, expiry dates for customer view, admin Start Metering / Monitoring view and billing source Storage data Set Security Update Customer Network Process Orchestration and Billing / Lifecycle Delivery AutomationConsumption Management 46© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 46
  • How do I start?© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 47
  • Cisco Intelligent Automation for Cloud Service Catalog and Self-Service Portal Cloud Automation Pack Cisco Cloud Portal CMDB Global Orchestration Cisco Process Orchestrator IT Service Management Tools Adapter Framework Billing/ Chargeback Virtualization OS/Software Hardware Managers Provisioning Managers e.g. ,VMware vCenter, Cisco Tidal Server Monitoring and e.g., UCS Manager Governance vCloud Director Provisioner Compute Virtual Network Storage Resources Infrastructure Resources Resources© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 48
  • Operations and Data Center Architecture Application Management Optimization  End-to-end architecture  Application discovery  Organization design  Architecture reviews  Service Definitions  Infrastructure  ITIL and IT process  Risk analysis  ROI models mapping  Tools architecture  Availability  Business case  Database migration  Service level mgmt  Performance  Application migration  Provisioning  Security  Application visibility  Chargeback Green Data Storage Access Compute Networking Center  Disaster recovery  Server virtualization  L2–L3 design  Facilities design  SAN migration  Migration and transition  L4–L7 design  Energy efficiency  Storage encryption  Virtual machine mgmt.  Branch consolidation  Multiprotocol SAN  WAN optimization  Security© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 49
  • Cisco Methodology© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 50
  • Cloud Strategy Key Features  Assessments to develop Establishing the Strategy for customer-specific cloud Infrastructure as a Service (IaaS) strategy Program Multitenant, virtualized Management architecture Office  Cloud strategy and value analysis Integrated security  Cloud architecture value analysis (business case)  Cloud technology and security assessments Tools/orchestration strategy Architecture Management  Cloud operations readiness assessment People/process/ITSM Office  Cloud management tools gap analysis and changes required assessment Chargeback strategy  Cloud chargeback modelling assessment SLA strategy (TBD)  Applications cloud dependency assessment Applications cloud dependency assessment Return on Investment (ROI)—Cost Benefit Analysis  Identify IaaS opportunities to maximize ROI, reviewing Development/test Business continuity planning/disaster recovery Compute as a service Cost-Benefit Driven Strategy Virtual data infrastructure Business Process Increased Business Others Holistic Approach Evolution Responsiveness© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 51
  • Data Center Planning and Design Services Methodology Implementation and Discovery Workshop Detailed Design Migration Plan Identify current practices Detailed Architectural Full configurations and step-by- step implementation Plan. P2V and recommend changes Blueprint of your new DC migration strategy Facility Deliverable: Basis of Deliverable: Implementation Design Document Deliverable: Low Level Plan, Migration Plan Design Testing Support Project Management Knowledge Transfer Testing of the new deployed Ongoing assistance to Onsite Knowledge Transfer infrastructure against pre- support the overall delivery session of the deployed agreed test plan of Cisco Services solution Deliverable: Test Plan Service Focus: Building Out Your Data Center Faster, Better, and With Less Risk  Construct your data center network as a platform to reduce operational costs, provide network efficiencies and high utilization of assets  Helping your team succeed with consolidation and virtualization© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 52
  • Data Center Consolidation, Virtualization, Automation and Cloud BUILD PLAN RUN Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Discover Map Business Design Implementation Operations & Optimization and Capture & Technology Architecture & Migration Management Landscape Architecture Measurable Success Metrics© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 53
  • • Cisco‟s advanced services have to its success numerous engagements with a broad range of customers in the Banking, Industrial and Telecommunication industries.• The cumulative experience and practical knowledge gained have been distilled into highly valued datacenter review workshops and recommendations.• This level of datacenter review workshops will save organizations significant time, effort and costs as they pursue their business initiatives.• Further, Cisco‟s proven approach greatly reduces risk as organizations embark on their journey and are looking to avoid painful and expensive fixes.© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 54
  • © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 55
  • Thank you.