German IT Outsourcing vs In-House Software Development Report 2012

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The Report is based on the results of the 3d Annual IT outsourcing versus in-house software development research 2012. Number of survey participants – 764 German companies, of which 398 were IT / software development outsourcing companies and 366 – companies developing their IT / software solutions internally.

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German IT Outsourcing vs In-House Software Development Report 2012

  1. 1. European IT Outsourcing Market IntelligenceEuropean ITOutsourcingIntelligence 2012Report: GermanyPrepared by IT Sourcing Europe Limited based on the results of the 3dAnnual German IT Outsourcing versus In-House Software DevelopmentSurvey 2012
  2. 2. European IT Outsourcing Intelligence Report: Germany 2012CONTENTSABOUT THE SURVEY .............................................................................................................................. 3RESPONDENTS PROFILE ........................................................................................................................ 4GERMAN IT OUTSOURCING 2012: DESTINATIONS, TRENDS, CHALLENGES, PROBLEM SOLVING.......... 6CLIENT – VENDOR RELATIONSHIPS ..................................................................................................... 10OUTSOURCING COSTS & COST EFFECTIVENESS .................................................................................. 13OUTSOURCING IMPRESSIONS & PLANS .............................................................................................. 14IN-HOUSE SOFTWARE DEVELOPMENT TRENDS & CHALLENGES ......................................................... 15FUTURE USE OF OUTSOURCING.......................................................................................................... 18 IT Sourcing Europe 2012 | All Rights Reserved Page | 2
  3. 3. European IT Outsourcing Intelligence Report: Germany 2012ABOUT THE SURVEYThe German IT Outsourcing versus In-House Software Development Survey 2012 was conducted inNovember 2012 in the frames of the 3d Annual All-European IT Outsourcing research.Survey goals:  Explore factors that drive German companies to outsource their software development / IT function(s) onshore, nearshore and/or offshore  Identify key challenges of the outsourced and in-house software / web development  Benchmark the current and future demands for IT outsourcing services across diverse industries  Benchmark the current and future demands for IT resources within Germany  Find out which business model works best for the outsourced software development and why  Compare and contrast the actual incurred versus contracted costs of ITO services  Explore the current level of satisfaction with ITO service providers and quality of delivered software products/services  Explore factors keeping German companies away from adopting IT Outsourcing  Explore the key challenges and problem solving best practices adopted by German companies that develop / manage their software solutions in-house.The survey was available online and hosted by SurveyMonkey, the world’s leading provider of web-based survey solutions. In order to reach as many German companies as possible, IT Sourcing Europeused its own database of business contacts and sent out a survey invitation email to each company’sdecision maker(s) (C-level executives, IT Managers, Directors, Heads of Software Development, etc).Additionally, inbound marketing initiatives were launched in order to attract more companies toparticipate in the survey. In the frames of this initiative, the following steps were taken:  Online press releases and survey announcements distribution;  Survey localization and optimization in social media such as LinkedIn, XING, Facebook, Twitter, Word PressNumber of survey participants – 764 German companies, of which 398 were IT / softwaredevelopment outsourcing companies and 366 – companies developing their IT / software solutionsinternally. IT Sourcing Europe 2012 | All Rights Reserved Page | 3
  4. 4. European IT Outsourcing Intelligence Report: Germany 2012 RESPONDENTS PROFILEIT Sourcing Europe 2012 | All Rights Reserved Page | 4
  5. 5. European IT Outsourcing Intelligence Report: Germany 2012IT Sourcing Europe 2012 | All Rights Reserved Page | 5
  6. 6. European IT Outsourcing Intelligence Report: Germany 2012 GERMAN IT OUTSOURCING 2012: DESTINATIONS, TRENDS, CHALLENGES, PROBLEM SOLVINGIT Sourcing Europe 2012 | All Rights Reserved Page | 6
  7. 7. European IT Outsourcing Intelligence Report: Germany 2012IT Sourcing Europe 2012 | All Rights Reserved Page | 7
  8. 8. European IT Outsourcing Intelligence Report: Germany 2012IT Sourcing Europe 2012 | All Rights Reserved Page | 8
  9. 9. European IT Outsourcing Intelligence Report: Germany 2012IT Sourcing Europe 2012 | All Rights Reserved Page | 9
  10. 10. European IT Outsourcing Intelligence Report: Germany 2012 CLIENT – VENDOR RELATIONSHIPSIT Sourcing Europe 2012 | All Rights Reserved Page | 10
  11. 11. European IT Outsourcing Intelligence Report: Germany 2012IT Sourcing Europe 2012 | All Rights Reserved Page | 11
  12. 12. European IT Outsourcing Intelligence Report: Germany 2012IT Sourcing Europe 2012 | All Rights Reserved Page | 12
  13. 13. European IT Outsourcing Intelligence Report: Germany 2012 OUTSOURCING COSTS & COST EFFECTIVENESSIT Sourcing Europe 2012 | All Rights Reserved Page | 13
  14. 14. European IT Outsourcing Intelligence Report: Germany 2012 OUTSOURCING IMPRESSIONS & PLANSIT Sourcing Europe 2012 | All Rights Reserved Page | 14
  15. 15. European IT Outsourcing Intelligence Report: Germany 2012 IN-HOUSE SOFTWARE DEVELOPMENT TRENDS & CHALLENGESIT Sourcing Europe 2012 | All Rights Reserved Page | 15
  16. 16. European IT Outsourcing Intelligence Report: Germany 2012IT Sourcing Europe 2012 | All Rights Reserved Page | 16
  17. 17. European IT Outsourcing Intelligence Report: Germany 2012IT Sourcing Europe 2012 | All Rights Reserved Page | 17
  18. 18. European IT Outsourcing Intelligence Report: Germany 2012 FUTURE USE OF OUTSOURCINGIT Sourcing Europe 2012 | All Rights Reserved Page | 18
  19. 19. European IT Outsourcing Intelligence Report: Germany 2012IT Sourcing Europe 2012 | All Rights Reserved Page | 19
  20. 20. European IT Outsourcing Intelligence Report: Germany 2012IT Sourcing Europe 2012 | All Rights Reserved Page | 20
  21. 21. European IT Outsourcing Intelligence Report: Germany 2012About IT Sourcing EuropeIT Sourcing Europe is a UK-based market intelligence company specialized in the European ITOutsourcing market research and consultancy.IT Sourcing Europe provides:  Top quality quantitative and qualitative ITO market research and fieldwork services  Evaluation of Central and Eastern Europes ITO services providers and their factual capabilities to deliver innovative technological solutions on time and on budget  Free consulting services for European companies planning to outsource IT / software development functions and / or change their current ITO strategy / engagement  Ad-Hoc ITO strategy development and full-cycle supportOur Contacts:The Meridian, 4 Copthall House, Station SquareCoventry, West Midlands,CV1 2FL United KingdomEmail: info(at)itsourcing-europe.comTel.: +44(0)2476992505Web: www.itsourcing-europe.comRegistration at the UK Companies House: 07217899Follow Us:You are free to use, share and/or remix any part of this work as long as you attribute it to ITSourcing Europe.IT Sourcing Europe 2012 | All Rights Reserved Page | 21

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