ITSME
             a new workstation to exploit
            the potential of the cyberspace
        by Giorgio De Michelis...
Fatti non foste a viver come bruti,
                                                            ma per seguir virtute e co...
!
        The scenario




    09/12/08   ITSME a new workstation to exploit the potential of the cyberspace   3
During the 1984 Superbowl


Apple launches the Macintosh
  !    A new personal computer with a graphical user interface
  ...
And then …


All personal computers adopt the desktop metaphor

There is a dramatic growth of the size of internal and ext...
And then …


The Web, originally a system for publishing documents, grows and
  offers a large variety of services:
  quot...
Three main problems

The personal computer has been unable to cope with the evolution
of the Cyberspace:
   !    informati...
Unforeseen facts


Dispersion of information supports sub-optimal search methods
  (from messages to attachments, from doc...
Still some problems remain

On-line computing is not yet ubiquitous

The personal computer lacks some capabilities, compar...
! Our idea




 09/12/08   ITSME a new workstation to exploit the potential of the cyberspace   10
A new workstation


Helping to avoid the dispersion of information

Embodying what we know about knowledge work

Designed ...
Avoiding the dispersion of information


A new front-end where:
   quot;     Related objects, messages, urls, people conta...
Trying to deal with information overload

A hierarchical file system requires cognitive effort and ultimately
   leads to ...
The lessons of ethnographic research on work


What human beings do is embedded in their relations with other
   people: a...
The target users of ITSME

High-value users, i.e., all those who have a great number of
   interactions with other people,...
The limits of the desktop metaphor


The desktop metaphor allowed to sort workstation contents in a
   simple and intuitiv...
Beyond the desktop metaphor


The desktop metaphor is over thirty years old.
And it shows!

The displays of today’s workst...
A new metaphor: stories and venues

Our life interweaves a large number of different stories

Each story has its participa...
itsme / a workstation based on the                                                 metaphor of “stories
and venues”

At an...
A metaphor implemented through a light model

Venues do not constitute a hierarchy, e.g., the same file or resource
      ...
! Creating a new workstation and
  communicating it




 09/12/08   ITSME a new workstation to exploit the potential of th...
ITSME components

A new workstation, with a radically new design


An open-source back-end supporting stories
A front-end ...
ITSME / the back-end


Files can be tagged, linked and have an XML-like structure
An email system supporting conversations...
ITSME / the front-end


Based on consolidated Linux contributions

Coupled with the back-end to performs effectively

Pres...
ITSME Interaction Identity




  09/12/08   ITSME a new workstation to exploit the potential of the cyberspace   25
From the concept manual: the interface architecture




  09/12/08   ITSME a new workstation to exploit the potential of t...
From the concept manual: the home




  09/12/08   ITSME a new workstation to exploit the potential of the cyberspace   27
From the concept manual: the home




  09/12/08   ITSME a new workstation to exploit the potential of the cyberspace   28
From the concept manual: a venue




  09/12/08   ITSME a new workstation to exploit the potential of the cyberspace   29
From the concept manual: the limbo and the transition
panel




  09/12/08   ITSME a new workstation to exploit the potent...
The migration service

Associating Vista or Mac OS applications to Linux alternatives,
   allowing users to continue worki...
Development milestones


A three - year process
Two years for the development of the front-end
   (spring 2008 - spring 20...
The help we need
Three active communities, supporting Itsme from the very
   beginning:
   Research (CSCW, KM, ID)
   Open...
Next steps in communication


An interactive Web site (Web 2.0)

On line testing of the concept

Presentations in major Un...
Selling an innovation


Proving Itsme with added value with respect to competitors

Proving system and after market - assi...
! The company




 09/12/08   ITSME a new workstation to exploit the potential of the cyberspace   36
The ITSME team


A growing multi-disciplinary team organized in three work areas:
   Interaction Design
   Development and...
The partners of ITSME
Giorgio De Michelis, who is its CEO
A group (!20) of founding partners, subscribing the majority of ...
The Scientific Committee


A growing group of senior scholars in the field advising the company
     on its activities:
! ...
The Advisory Board


A group of senior managers and entrepreneurs advising the
    company on its business plans. Among it...
The ITSME Institute


A non-profit association, called ITSME Institute, will be created to
   better access public funding...
Thank you for your attention!
giorgio.demichelis@itsme.it
marco.loregian@itsme.it
www.itsme.it
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ITSME: Interaction design innovating workstations (Seminar)

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Presented by Giorgio De Michelis and Marco Loregian

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Transcript of "ITSME: Interaction design innovating workstations (Seminar)"

  1. 1. ITSME a new workstation to exploit the potential of the cyberspace by Giorgio De Michelis and Marco Loregian giorgio.demichelis@itsme.it – marco.loregian@itsme.it © 2008 by Itsme S.r.l. All rights reserved. No part of this document may be reproduced or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without prior written permission of Itsme S.r.l.
  2. 2. Fatti non foste a viver come bruti, ma per seguir virtute e conoscenza. Ye were not made to live like unto brutes, But for pursuit of virtue and of knowledge. Dante Alighieri , La Divina Commedia, Inferno, Canto XXVI, 119-120, Transl. by A. Mandelbaum 09/12/08 ITSME a new workstation to exploit the potential of the cyberspace 2
  3. 3. ! The scenario 09/12/08 ITSME a new workstation to exploit the potential of the cyberspace 3
  4. 4. During the 1984 Superbowl Apple launches the Macintosh ! A new personal computer with a graphical user interface based on the desktop metaphor ! It delivers the ideas developed at Xerox PARC by Alan Kay (and colleagues) to a large public, at a reasonable price 09/12/08 ITSME a new workstation to exploit the potential of the cyberspace 4
  5. 5. And then … All personal computers adopt the desktop metaphor There is a dramatic growth of the size of internal and external (fixed and removable) memories of personal computers The email becomes a universal medium Tim Berners-Lee invents the Web 09/12/08 ITSME a new workstation to exploit the potential of the cyberspace 5
  6. 6. And then … The Web, originally a system for publishing documents, grows and offers a large variety of services: quot; Uploading and downloading files quot; Shared work and information spaces quot; E-commerce quot; Blogs and wikis quot; Chats quot; Social computing (Web 2.0) 09/12/08 ITSME a new workstation to exploit the potential of the cyberspace 6
  7. 7. Three main problems The personal computer has been unable to cope with the evolution of the Cyberspace: ! information overload (from keys to gigas; more and bigger objects) ! dispersion of information (in the file system, attachment folder, e-mail, browser) ! backwardness of the PC file system with respect to the Web (no tags, hyperlinks, and structure) 09/12/08 ITSME a new workstation to exploit the potential of the cyberspace 7
  8. 8. Unforeseen facts Dispersion of information supports sub-optimal search methods (from messages to attachments, from documents to urls, …): a casual and incomplete divide et impera strategy More efficient and reliable search engines The Web is constantly evolving to provide all the functions of personal computers: do we still need them? 09/12/08 ITSME a new workstation to exploit the potential of the cyberspace 8
  9. 9. Still some problems remain On-line computing is not yet ubiquitous The personal computer lacks some capabilities, compared with the Web Different users have different needs and desires: however, personal computers based on the desktop metaphor are not adequate for some of them Who has control? 09/12/08 ITSME a new workstation to exploit the potential of the cyberspace 9
  10. 10. ! Our idea 09/12/08 ITSME a new workstation to exploit the potential of the cyberspace 10
  11. 11. A new workstation Helping to avoid the dispersion of information Embodying what we know about knowledge work Designed for those people who “think what they do has value” Based on a new metaphor: “stories and venues” 09/12/08 ITSME a new workstation to exploit the potential of the cyberspace 11
  12. 12. Avoiding the dispersion of information A new front-end where: quot; Related objects, messages, urls, people contact details, information sources, and tools appear together quot; All objects are characterized by tags and links We are also designing a back-end to deal with the structure problem 09/12/08 ITSME a new workstation to exploit the potential of the cyberspace 12
  13. 13. Trying to deal with information overload A hierarchical file system requires cognitive effort and ultimately leads to confusion Gathering everything in the same place does not directly solve the information overload problem. Worse, it might increase it Good search engines still do not solve the problem: while performing an action we need to have everything that may be relevant at hand Searching distracts from the action we are performing 09/12/08 ITSME a new workstation to exploit the potential of the cyberspace 13
  14. 14. The lessons of ethnographic research on work What human beings do is embedded in their relations with other people: actions and interactions Action and communication are strictly intertwined Any action is situated in space, time and, often, in the story within which it has sense The stories a person lives are not disjoint Stories are viewpoints on actions and interactions 09/12/08 ITSME a new workstation to exploit the potential of the cyberspace 14
  15. 15. The target users of ITSME High-value users, i.e., all those who have a great number of interactions with other people, manage loads of information, live a great number of stories at the same time, but do not have adequate support to manage the complexity of their life ! Professionals ! Managers ! Intellectuals ! Knowledge workers 09/12/08 ITSME a new workstation to exploit the potential of the cyberspace 15
  16. 16. The limits of the desktop metaphor The desktop metaphor allowed to sort workstation contents in a simple and intuitive way But it has not solved any of the problems people encounter while managing their actions and interactions Where is the message John sent me about that issue? Where did Rick tell me that important thing? Which is the relevant part of this huge document? 09/12/08 ITSME a new workstation to exploit the potential of the cyberspace 16
  17. 17. Beyond the desktop metaphor The desktop metaphor is over thirty years old. And it shows! The displays of today’s workstations are either populated with a huge number of icons or require functional commands to find an object. In both cases, users frequently do not find what they are looking for, or find the wrong thing 09/12/08 ITSME a new workstation to exploit the potential of the cyberspace 17
  18. 18. A new metaphor: stories and venues Our life interweaves a large number of different stories Each story has its participants and objects Each story has its venue, where you can access its participants and objects Each person lives in several diverse interweaving venues The new metaphor is characterized by its being plural and its reflecting situatedness of human experience 09/12/08 ITSME a new workstation to exploit the potential of the cyberspace 18
  19. 19. itsme / a workstation based on the metaphor of “stories and venues” At any moment, ITSME presents the venue of the story in which its user is acting ITSME users do not need to search for things: they have them at hand ITSME creates, maintains and updates the venues of its user ITSME venues can be corrected, modified and organized by its user ITSME is not intrusive: its behavior is purely reactive 09/12/08 ITSME a new workstation to exploit the potential of the cyberspace 19
  20. 20. A metaphor implemented through a light model Venues do not constitute a hierarchy, e.g., the same file or resource can appear in different venues Users can move things between venues, and also copy things to different venues (so that they appear in all of them) Venues may have sub-venues that simply define viewpoints on venues The hierarchical model is only a light support to the metaphor The metaphor helps users understanding what they see on the screen 09/12/08 ITSME a new workstation to exploit the potential of the cyberspace 20
  21. 21. ! Creating a new workstation and communicating it 09/12/08 ITSME a new workstation to exploit the potential of the cyberspace 21
  22. 22. ITSME components A new workstation, with a radically new design An open-source back-end supporting stories A front-end embodying the venue metaphor A service supporting the migration of Microsoft and Apple users to ITSME A consistent and reliable plan for further improvements of the system 09/12/08 ITSME a new workstation to exploit the potential of the cyberspace 22
  23. 23. ITSME / the back-end Files can be tagged, linked and have an XML-like structure An email system supporting conversations, with bi-directional links between messages and attachments A browser locating its bookmarks in the file system Navigation systems within venues Multiple views of venues 09/12/08 ITSME a new workstation to exploit the potential of the cyberspace 23
  24. 24. ITSME / the front-end Based on consolidated Linux contributions Coupled with the back-end to performs effectively Presenting the newly conceived interface design allowing users to understand effortlessly what is going on, even when changes are not generated by the user 09/12/08 ITSME a new workstation to exploit the potential of the cyberspace 24
  25. 25. ITSME Interaction Identity 09/12/08 ITSME a new workstation to exploit the potential of the cyberspace 25
  26. 26. From the concept manual: the interface architecture 09/12/08 ITSME a new workstation to exploit the potential of the cyberspace 26
  27. 27. From the concept manual: the home 09/12/08 ITSME a new workstation to exploit the potential of the cyberspace 27
  28. 28. From the concept manual: the home 09/12/08 ITSME a new workstation to exploit the potential of the cyberspace 28
  29. 29. From the concept manual: a venue 09/12/08 ITSME a new workstation to exploit the potential of the cyberspace 29
  30. 30. From the concept manual: the limbo and the transition panel 09/12/08 ITSME a new workstation to exploit the potential of the cyberspace 30
  31. 31. The migration service Associating Vista or Mac OS applications to Linux alternatives, allowing users to continue working on their files Exploiting a Vista emulator to run unsupported applications Placing by default in the Limbo what cannot be located immediately in a story Defining the interaction protocol for creating new venues and placing objects 09/12/08 ITSME a new workstation to exploit the potential of the cyberspace 31
  32. 32. Development milestones A three - year process Two years for the development of the front-end (spring 2008 - spring 2010) One year and a half for the development of a hardware prototype (spring 2009 - autumn 2010) Two years for the development of the migration support system (autumn 2008 - autumn 2010) 09/12/08 ITSME a new workstation to exploit the potential of the cyberspace 32
  33. 33. The help we need Three active communities, supporting Itsme from the very beginning: Research (CSCW, KM, ID) Open source software (Linux community) High-Tech industry (particularly in Europe) Good coverage of Itsme milestones by media and research community world-wide Support from public institutions in Italy and Europe 09/12/08 ITSME a new workstation to exploit the potential of the cyberspace 33
  34. 34. Next steps in communication An interactive Web site (Web 2.0) On line testing of the concept Presentations in major Universities/cities all around the world Courses at major Universities and Educational Institutions all around the world 09/12/08 ITSME a new workstation to exploit the potential of the cyberspace 34
  35. 35. Selling an innovation Proving Itsme with added value with respect to competitors Proving system and after market - assistance reliability of the Itsme initiative Granting small migration costs (moving from Vista or Mac OS to Itsme is not more costly than moving from one version to another of those systems) 09/12/08 ITSME a new workstation to exploit the potential of the cyberspace 35
  36. 36. ! The company 09/12/08 ITSME a new workstation to exploit the potential of the cyberspace 36
  37. 37. The ITSME team A growing multi-disciplinary team organized in three work areas: Interaction Design Development and Open Source Software Communication and Innovation 09/12/08 ITSME a new workstation to exploit the potential of the cyberspace 37
  38. 38. The partners of ITSME Giorgio De Michelis, who is its CEO A group (!20) of founding partners, subscribing the majority of its capital A group of academic institutions (among which, University of Milano - Bicocca, whose it is a spin-off) The managers of the company, who will receive warrants, allowing them to participate in value creation Venture capitalists, who will provide the financial resources needed to reach its objectives 09/12/08 ITSME a new workstation to exploit the potential of the cyberspace 38
  39. 39. The Scientific Committee A growing group of senior scholars in the field advising the company on its activities: ! Alfonso Fuggetta (Politecnico di Milano and Cefriel) ! Patrizia Marti (University of Siena) ! Roberto Polillo (University of Milano – Bicocca) ! Marco Susani (Motorola Corp., Chicago) 09/12/08 ITSME a new workstation to exploit the potential of the cyberspace 39
  40. 40. The Advisory Board A group of senior managers and entrepreneurs advising the company on its business plans. Among its members: ! Elserino Piol (chair) ! Luca De Michelis ! Roberto Galimberti ! Emanuele Marcianò ! Roberto Polillo 09/12/08 ITSME a new workstation to exploit the potential of the cyberspace 40
  41. 41. The ITSME Institute A non-profit association, called ITSME Institute, will be created to better access public funding for open source code development Giorgio De Michelis and Itsme will control the Institute The Association will be open to research and academic institutions The Association will allow significant cost reduction, if design and development will be funded by public institutions 09/12/08 ITSME a new workstation to exploit the potential of the cyberspace 41
  42. 42. Thank you for your attention! giorgio.demichelis@itsme.it marco.loregian@itsme.it www.itsme.it
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