Enterprise 2.0 Demystified

DEMYSTIFYING ENTERPRISE 2.0 DATE AUTHOR SEPTEMBER 23, 2009 SOCO PARTNERS/SUSAN SCRUPSKI

Who Am I? • Blogger • Researcher • Consultant • 2.0 Evangelist • Conference Organizer • Founder, The 2.0 Adoption Council •@ITSinsider

1ST E20 CONFERENCE ANDREW MCAFEE DION HINCHCLIFFE WEB 2.0 APRIL’06 SEPT’07 OCT’07 JUNE’09 DEC’09 ’04 SOCIAL MEDIA ’04 Enterprise 2.0 Timeline

McAfee Case Study DrKW: Investment Bank, 2005 • blogs, wikis, messaging • e20 technologies: blank SLATES* • let knowledge work “emerge” • unstructured, egalitarian *SLATES: Search, Links, Authoring, Tags, Extensions, Signals

Hinchcliffe’s “FLATNESSES” SLATES+ •SOCIAL, emergent, freeform, and network-oriented •E20 is “a state of mind”

What is an e20 State of Mind?

TRANSPARENCY COLLABORATION/SHARING TRUST AUTHENTICITY The Pillars of 2.0 Zen

Are e20 & “Social Media” Synonymous?

No. E2.0 happens behind the ﬁrewall (and for good reason).

News Flash: Enterprises Have Secrets! CUSTOMER DATA PATENTS STRATEGY EMPLOYEE DATA M&A PLANS PRODUCT DESIGN COMPETITIVE DATA

But... Employees Should Not.

So, how does it all ﬁt together?

The Enterprise is Social Beyond the Firewall • Inside the ﬁrewall: Collaboration • 2-way conversation at the edge ‣ Porous boundary to market ‣ Focuses roles/concentration • All market/biz data returns to Enterprise for processing/action • Increases competitiveness with timely decision-making

The 2.0 Adoption Council • A collection of Market Leading early Adopters • Approximately 80 members to date ‣ Large Enterprise (10K+ employees) ‣ “Internal Evangelists” • Sharing best practices/experiences

Current Members ‣Alcatel-Lucent ‣GDF Suez ‣NASA/SAIC ‣Alcoa ‣General Mills ‣Nokia ‣Allstate ‣GlaxoSmithKline ‣Penn State University ‣Alstom Power ‣Hatch Associates ‣Pitney Bowes ‣AREVA ‣Hewlett-Packard ‣PR Newswire ‣AT&T ‣HSBC ‣Pratt & Whitney ‣British Petroleum ‣Humana ‣Rocketdyne ‣Booz Allen Hamilton ‣IBM ‣PricewaterhouseCoopers ‣CapitalOne ‣Intel Corporation ‣Procter & Gamble ‣Cardiff University (UK) ‣International Paper ‣Raytheon ‣Chubb ‣Johnson and Johnson ‣SAP ‣Cisco ‣Juniper Networks ‣SAP BusinessObjects ‣Compagnie de Saint Gobain ‣Lockheed Martin ‣Schlumberger ‣Compuware ‣Lowe's companies ‣Seagate ‣Corning ‣Lyonnaise des Eux/Suez ‣SK Telecom ‣Covidien Environment ‣State of Maryland ‣CSC ‣Massachusetts Institute of ‣Sun Microsystems (Oracle) ‣Deloitte Technology ‣Swedish Armed Forces ‣Disney ‣McDonald's ‣Texas Instruments ‣Electronic Arts ‣McKinsey & Company ‣The Washington Post ‣Eli Lilly ‣Medtronic, Inc. ‣Thrivent Financial ‣EMC Corp. ‣Merck ‣United Business Media ‣Ford Motor Company ‣MetLife ‣Wells Fargo

Drivers for Early Adopters Increase Productivity Expert Location Retain Institutional Knowledge Lower Costs Foster Innovation Cultural Reinvention Other Caution: small sample. Illustration purposes only.

Obstacles for Early Adopters • Awareness and/or Confusion • Culture, Culture, Culture ‣ Moving from silos to “ﬂat enterprise” ‣ Rewarding sharing, vs. hoarding • Making the Business Case • Ease of Use • Misjudging the Importance of Community Management

Who’s Driving Enterprise 2.0? HR Sales 14% Innovation IT 5% 9% 42% LOB 58% R&D 9% Knowledge Management Procurement 14% 5% Program Management 9% Operations 5% Marketing 32% Caution: small sample. Illustration purposes only.

Early Case Studies • Investment Bank: ‣ Flattened organization, created visibility for Audit and Compliance group resulting in more accurate reporting to Federal regulators • Leading F500 Manufacturer: ‣ IT Organization wanted to change its image from “IT sux” to “IT rox.” Factory Managers singing IT praises now. • Global Leader in Business Solutions and Services: ‣ Where Expertise is billable, dramatic improvement in time-to-market deliverables.

Where to ﬁnd more info... • Andrew McAfee’s original MIT Sloan article. ‣ http://andrewmcafee.org/2007/09/enterprise_20_is_now_free/ • Dion Hinchcliffe’s expansion of the SLATES mnemonic. ‣ http://blogs.zdnet.com/Hinchcliffe/?p=143 • The 2.0 Adoption Council ‣ http://www.20adoptioncouncil.com • @ITSinsider on Twitter ‣ http://www.twitter.com/itsinsider • ITSinsider blog ‣ http://www.itsinsider.com

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Enterprise 2.0 Demystified

by Susan Scrupski on Sep 20, 2009

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