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Sommarkollo 2013   lync workshop
 

Sommarkollo 2013 lync workshop

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Sommarkollo 2013

Sommarkollo 2013
Lync server 2013 design worksop

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  • GettingStarted
  • Second unlisted number for usersStill a single user identity - numbers do not appear in address book directoriesInbound calls only – includes voicemailSimRing and Call Deflection routing is honored – all other inbound routing features such as DND, forward, delegation, teamcall are notPlanning ConsiderationsAdministration is done only via powershellInclude Private Lines in phone number management processesEstablish policies around whom is eligible to receive a Private LineThere may need to be separate user training for those who are assigned Private Lines
  • Using arrows to indicate status direction ensures the table is useful when printed without color or by color-blind viewers.
  • Using arrows to indicate status direction ensures the table is useful when printed without color or by color-blind viewers.
  • We strongly recommend that if you use Standard Edition servers to host users, you always use two servers, paired using the recommendations in Planning for High Availability and Disaster Recovery. Each server in the pair can host up to 2,500 users, and if one server fails the remaining server can support 5,000 users in a failover scenario. If your deployment includes a significant amount of audio or video traffic, server performance may suffer with fewer than 2,500 users per server. In this case, you should consider adding more Standard Edition servers or moving to Lync Server Enterprise Edition.
  • We strongly recommend that if you use Standard Edition servers to host users, you always use two servers, paired using the recommendations in Planning for High Availability and Disaster Recovery. Each server in the pair can host up to 2,500 users, and if one server fails the remaining server can support 5,000 users in a failover scenario. If your deployment includes a significant amount of audio or video traffic, server performance may suffer with fewer than 2,500 users per server. In this case, you should consider adding more Standard Edition servers or moving to Lync Server Enterprise Edition.
  • We strongly recommend that if you use Standard Edition servers to host users, you always use two servers, paired using the recommendations in Planning for High Availability and Disaster Recovery. Each server in the pair can host up to 2,500 users, and if one server fails the remaining server can support 5,000 users in a failover scenario. If your deployment includes a significant amount of audio or video traffic, server performance may suffer with fewer than 2,500 users per server. In this case, you should consider adding more Standard Edition servers or moving to Lync Server Enterprise Edition.
  • We strongly recommend that if you use Standard Edition servers to host users, you always use two servers, paired using the recommendations in Planning for High Availability and Disaster Recovery. Each server in the pair can host up to 2,500 users, and if one server fails the remaining server can support 5,000 users in a failover scenario. If your deployment includes a significant amount of audio or video traffic, server performance may suffer with fewer than 2,500 users per server. In this case, you should consider adding more Standard Edition servers or moving to Lync Server Enterprise Edition.
  • http://technet.microsoft.com/en-us/library/jj688118.aspx
  • http://technet.microsoft.com/en-us/library/jj688118.aspx
  • http://technet.microsoft.com/en-us/library/jj688118.aspx
  • http://technet.microsoft.com/en-us/library/jj688118.aspx
  • http://technet.microsoft.com/en-us/library/jj688118.aspx

Sommarkollo 2013   lync workshop Sommarkollo 2013 lync workshop Presentation Transcript

  • LyncLab.org Designing for Voice Design principles for a successful voice rollout Tommy.clarke@UcAware.com Twitter: @itommyclarke Lync MVP Training: www.labcenter.se Lync V-TSP Blog: www.ultimate-communications.com ( MCSM: Communications )
  • http://linkd.in/SfCfP3
  • LyncLab.org Getting Started Get to know the product & user training
  • USB device switching and optimization Optimized media with wideband audio and high- definition video Call quality application and real-time quality indicator Network health indicator Network health monitor Fast in-call device switching
  • Simple call management
  • Private Line Set-CsUser -Identity “sip:president@whitehouse.gov” -PrivateLine “Tel:+1800555911”
  • Audio & Video Devices Aastra 6725 iP Aastra 6721 iP Polycom CX600 Polycom CX500 snom 300 UC Edition $850+$200-300$150-200$100+ HP 4110 HP 4120 snom 821 UC Edition Polycom CX3000 USB Audio & Video Devices snom 370 UC Edition Polycom KIRK DECT Wireless
  • Response Group Manager Role  Capabilities of the manager role:  Add and remove agents from agent groups  Modify specific properties of the response group workflow, including:  Business hours  Holidays  Welcome message  Interactive Voice Response (IVR) structure  Manage the response group– associated queues and agent groups  Delegate management rights to other managers  Managers can manage a response group using existing Lync tools, such as:  Lync Server Control Panel  Response Group Web Configuration Tool  Lync Server Management Shell
  • Response Group Service - Reporting
  • RASK: Rollout and Adoption Success Kit
  • [Customer Name] Pilot Success Criteria Status # Metric Measurement Goal Actual Trend Statu s 1 AcceptableLyncCallQuality Percentage of poor quality calls < X% Y% ↑ ↑ 2 ConferencingUserAdoption Users who have organized at least one conference X% Y% ↑ ↑ Total amount of Lync hosted audio conferencing minutes X # of minutes Y minutes ↑ ↑ Conferencing statistics shows increased adoption as the pilot progresses Previous week adoption: X Current week adoption: Y ↑ ↑ 3 UserAcceptanceofLyncsystem User survey satisfaction score X Y ↔ ↑ 4 HelpDeskabletosupportLync Average time to close support ticket X Y ↑ ↓ 5 LyncOperationallyReady Time to resolve open monitoring alerts X Y ↔ ↔ Session success rates P2P Audio: X% P2P Audio: Y% ↔ ↔ P2P App Sharing: X% P2P App Sharing: Y% ↔ ↔ Conf App Share: X% Conf App Share: Y% ↔ ↔ Conf A/V: X% Conf A/V: Y% ↔ ↔ Conf Join: X% Conf Join: Y% ↔ ↔ 6 UserCommunicationsand Training User survey satisfaction score X Y ↑ ↑ 7 Lync Meets SLAs Comparison to production SLAs Recovery: X Recovery: Y ↔ ↑ Availability: X Availability: Y ↔ ↑
  • RASK Resource Package includes
  • User Training Resources  Free Online Training Courses for Lync 2013  http://office.microsoft.com/en-us/XT104026310.aspx   Live, Instructor-Led and On-Demand Courses  http://office.microsoft.com/en-us/lync/lync-instructor- led-training-HA102465959.aspx   Downloadable Lync Training Videos and Quick Reference Cards  http://go.microsoft.com/fwlink/?LinkId=285378   Lync Quick Reference Cards (web)  http://office.microsoft.com/en-us/quick-reference- cards-about-lync-HA103433496.aspx   What’s New in Lync  http://office.microsoft.com/en-us/lync-help/whats- new-in-lync-2013-HA102927099.aspx?CTT=5  Keyboard Shortcuts for Lync  http://office.microsoft.com/en-us/lync-help/keyboard- shortcuts-for-lync-HA102927994.aspx?CTT=3   Lync (Server) Basic Tasks  http://office.microsoft.com/en-us/lync-help/basic- tasks-in-lync-2013-HA103065025.aspx   Videos about Lync for Office 365  http://office.microsoft.com/en-us/office365-lync- online-help/videos-about-lync-for-office-365- HA103993864.aspx?CTT=3   Lync (Online/Office 365) Basic Tasks  http://office.microsoft.com/en-us/office365-lync- online-help/basic-tasks-in-lync- HA103169400.aspx?CTT=3   Help Topics For Lync (Online/Office 365)  http://office.microsoft.com/en-us/office365-lync- online-help/help-topics-about-lync- HA102991441.aspx?CTT=3
  • Admin Training  Schedule  2013-06-11 : Still a few seats available  2013-09-17  2013-11-26  Visit LabCenter to read more and sign up:  2 days: http://www.labcenter.se/Labs#!lab=Mastering_Lync_Server_2013_- _Admin  3 days: http://www.labcenter.se/Labs#!lab=Mastering_Lync_Server_2013_- _IT_Pro  4 days: http://www.labcenter.se/Labs#!lab=Mastering_Lync_Server_2013_- _Experts_
  • LyncLab.org Plan Design Deploy
  • HA VS DR? High Availability  RTO  How long can we continue without a functioning application or environment?  Pools of Servers for FrontEnd  SQL Mirroring on the BackEnd Disaster Recovery  RPO  How much data can we afford to lose if we have a disaster?  Mirrored pools  Pools of Servers for FrontEnd  SQL Mirroring on the BackEnd
  • How many 9´s do you need? Availability Downtime per year Downtime per month (30days) Downtime per week 99% 99,9% 99,99% 99,999% 99,9999%
  • One Standard Server One Lync Server 2013 Standard can support up to ~5,000 users. (If your deployment includes a significant amount of audio or video traffic, server performance may suffer with fewer than 2,500 users per server) One Edge Server can support 12,000 concurrent remote users Lync Server 2013 Standard Exchange UM Office Web App Server http://technet.microsoft.com/en-us/library/gg615015.aspx Edge Server
  • Two Standard Servers Two Lync Server 2013 Standard also supports up to ~5,000 users. Including Disaster Recovery Lync Server 2013 Standard Exchange UM Office Web App Server http://technet.microsoft.com/en-us/library/gg615015.aspx Edge Server Lync Server 2013 Standard Edge Server
  • Three Enterprise Servers Three Lync Server 2013 Enterprise supports up to ~13,200 users. Including High Availability Lync Server 2013 Enterprise pool Exchange UM Office Web App Server http://technet.microsoft.com/en-us/library/gg615015.aspx Edge Server pool
  • Three Enterprise Servers Three Lync Server 2013 Enterprise in a pair supports up to ~13,200 users. Lync Server 2013 Enterprise pool Exchange UM Office Web App Server Edge Server pool Lync Server 2013 Enterprise pool Exchange UM Office Web App Server Edge Server pool Paired Pools Paired for HA and DR
  • Inter-Trunk Routing PBX User PBX UserIP-PBX IP-PBX Mediation Server Mediation Server Trunk Trunk Media Lync Server 2013Front-End Inbound Trunk PSTNUsage Route Outbound TrunkRouting of IP-PBX Calls to Another IP-PBX System via Lync 1. Incoming call from the PBX trunk 2. Validate incoming trunk associated PSTN usages 3. Determine a route 4. Apply outbound translation rules 5. Route to outgoing PBX trunk via Lync
  • Direct SIP to IP-PBX with media bypass Legacy IP-PBX capable of media bypass Legacy PSTN end- points Lync pool with Mediation role Lync end-points Media Signaling
  • Integration
  • 27 System Senter Operations Manager 2012 Lync Server 2013 Monitoring Management Pack
  • 28
  • Enterprise Voice Integrated Everything • Telephone Conferencing • Video Conferencing • Click to dial • Personal Call management • Least Cost Routing • SIP Trunks • Mobile Clients earth
  • Call Quality: QoS & CAC
  • Bandwidth Policy Service Monitor
  • Bandwidth Utilization Analyzer
  • Network Configuration Viewer
  • Thank You!!!
  • Bandwidth Utilization by Codecs - Audio Audio codec Scenarios Audio payload bitrate (KBPS) Bandwidth audio payload and IP header only (Kbps) Bandwidth audio payload, IP header, UDP, RTP and SRTP (Kbps) Bandwidth audio payload, IP header, UDP, RTP, SRTP and forward error correction (Kbps) RTAudio Wideband Peer-to-peer 29.0 45.0 57.0 86.0 RTAudio Narrowband Peer-to-peer, PSTN 11.8 27.8 39.8 51.6 G.722 Conferencing 64.0 80.0 95.6 159.6 G.722 Stereo Peer-to-peer, Conferencing 128.0 144.0 159.6 223.6 G.711 PSTN 64.0 80.0 92.0 156.0 Siren Conferencing 16.0 32.0 47.6 63.6
  • Bandwidth Utilization by Codecs - Video Video codec Resolution and aspect ratio Maximum video payload bitrate (Kbps) Minimum video payload bitrate (Kbps) H.264 320x180 (16:9) 212x160 (4:3) 250 15 H.264/RTVideo 424x240 (16:9)) 320x240 (4:3 350 100 H.264 480x270 (16:9) 424x320 (4:3) 450 200 H.264/RTVideo 640x360 (16:9) 640x480 (4:3) 800 300 H.264 848x480 (16:9) 1500 400 H.264 960x540 (16:9) 2000 500 H.264/RTVideo 1280x720 (16:9) 2500 700 H.264 1920x1080 (16:9) 4000 1500 H.264/RTVideo 960x144 (20:3) 500 15 H.264 1280x192 (20:3) 1000 250 H.264 1920x288 (20:3) 2000 500
  • Audio/Video Capacity Planning for Peer-to-Peer Sessions Media Codec Typical stream bandwidth (Kbps) Maximum stream bandwidth without FEC Maximum stream bandwidth with FEC Audio RTAudio Wideband 39.8 62 91 Audio RTAudio Narrowband 29.3 44.8 56.6 Main video when calling Lync 2013 endpoints H.264 460 4010 (for maximum resolution of 1920x1080) Not applicable Main video when calling Lync 2010 or Office Communicator 2007 R2 endpoints RTVideo 460 2510 (for maximum resolution of 1280x720) Not applicable Panoramic video when calling Lync 2013 endpoints H.264 190 2010 (for maximum resolution of 1920x288) Not applicable Panoramic video when calling Lync 2010 or Office Communicator 2007 R2 endpoints RTVideo 190 510 (for maximum resolution of 960x144) Not applicable
  • Audio/Video Capacity Planning for Conferences Media Typical codec Typical stream bandwidth (Kbps) Maximum stream bandwidth without FEC Maximum stream bandwidth with FEC Audio G.722 46.1 100.6 164.6 Audio Siren 25.5 52.6 68.6 Main video receive H.264 and/or RTVideo 260 8015 Not applicable Main video send H.264 and/or RTVideo 270 8015 Not applicable Panoramic video receive H.264 and/or RTVideo 190 2010 (for maximum resolution of 1920x288) Not applicable Panoramic video send H.264 and/or RTVideo 190 2515 (for sending bitstreams using multiple resolutions/codecs Not applicable
  • Audio Capacity Planning for PSTN Media Typical codec Typical stream bandwidth (Kbps) Maximum stream bandwidth without FEC Maximum stream bandwidth with FEC Audio G.711 64.8 97 161 Audio RTAudio Narrowband 30.9 44.8 56.6
  • The Tools, Add-Ons and Scripts we use A collection of important downloads, documentation and whitepapers for Lync Server 2013. Let me know if I have missed something important. We also recommend listening to The UC Architects podcast where we will discuss tools, features and news regarding Lync and Exchange  Updates  Deployment  Development  Clients  Lync Phone Edition  Adoption  Troubleshooting  Management  Training  Documentation and Whitepapers  PowerShell Scripts
  • Updates Microsoft Lync Server 2013 updates: February 2013 [new, 27.02.13] Microsoft Lync 2013 updates: March 2013 [new, 03.04.13] Update for Microsoft Office Web Apps Server 2013 [new, 21.03.13] How to apply update
  • Deployment Microsoft Lync Server 2013 180-Day Trial/Evaluation Microsoft Office Web Apps Server [new, 13.03.13] Language Packs for Microsoft Office Web Apps Server [new, 13.03.13] Microsoft Lync Server 2013 Planning Tool [new, 27.02.13] Microsoft Lync Server 2013 Resource Kit Tools [new, 27.02.13] Microsoft Lync Server 2013 Persistent Chat Resource Kit [new, 27.02.13] Microsoft Lync Server 2013 Stress and Performance Tool [Updated, 08.03.13] Microsoft Lync Server 2013 Capacity Calculator [new, 27.02.13] Microsoft Lync Server 2013 Set-CsLync2013Prereqs.ps1 [Updated, 28.02.13] Microsoft Lync 2013 Visio Stencil Microsoft Lync 2013 Best Practice Analyser Unified Communications Managed API 4.0 Runtime Exchange Server 2013 UM Language Packs [Added, 17.03.13]
  • Development Lync Web Developer [new, 05.03.13] UCMA 4.0 SDK [new, 28.02.13] Microsoft Lync 2013 SDK [new, 28.02.13] Microsoft Lync Server 2013 Persistent Chat Server SDK [new, 28.02.13]
  • Clients Microsoft Lync Mobile 2013 for WP8 [new, 11.03.13] Microsoft Lync Mobile 2013 for iPhone [new, 12.03.13] Microsoft Lync Mobile 2013 for iPad [new, 12.03.13] Microsoft Lync Mobile 2013 for Android [new, 31.03.13] Microsoft Lync Basic 2013 (64 Bit) [Updated, language support, 28.02.13] Microsoft Lync Basic 2013 (32 Bit) [Updated, language support, 28.02.13] Microsoft Lync VDI 2013 plugin (64 bit) [Updated, language support, 28.02.13] Microsoft Lync VDI 2013 plugin (32 bit) [Updated, language support, 28.02.13]
  • Lync Phone Edition Microsoft Lync Phone Edition for Aastra 6721ip and Aastra 6725ip [new, 19.04.13] Microsoft Lync Phone Edition for HP 4110 and HP 4120 [new, 19.04.13] Microsoft Lync Phone Edition for Polycom CX500, Polycom CX600 and Polycom CX3000 [new, 19.04.13] Microsoft Lync Phone Edition for Polycom CX700 and LG-Nortel IP Phone 8540 [new, 19.04.13]
  • Adoption Lync 2013 Rollout and Adoption Success Kit (RASK) User Education and Training Resources [new, 21.03.13] Lync 2013 Rollout and Adoption Success Kit (RASK) Core Planning Resources [new, 21.03.13]
  • Troubleshooting Microsoft Lync Server 2013 Debugging Tools Microsoft Lync Connectivity Analyzer (64 Bit) [Updated, 28.02.13] Microsoft Lync Connectivity Analyzer (32 Bit) [Updated, 28.02.13] Microsoft Remote Connectivity Analyzer Microsoft Network Monitor 3.4 Fiddler - Web debug tool Lync 2013 Centralised Logging UI [new, 17.04.13]
  • Management Microsoft Lync Server 2013 Monitoring Management Pack Microsoft Lync Server 2013 Whiteboard Archiving Viewer [new, 27.02.13] LUMT – Lync User Management Tool
  • Training Lync Conference 2013: Slides and videos [new, 17.04.13] TechEd Australia 2012: Lync Sessions Microsoft Lync 2013 Ignite Guided Labs
  • Documentation and Whitepapers Microsoft Lync Server 2013 Documentation Help File [Updated, 28.02.13] Microsoft Lync Server 2013 Documentation on TechNet Delivering Lync 2013 Real-Time Communications over Wi-Fi Validating QoS on Lync Endpoints Microsoft Lync DVI plugin Versus the Citrix HDX Optimization Pack for Microsoft Lync
  • PowerShell Scripts SCRIPT: List-UnusedNumbers.ps1 SCRIPT: Set-GlobalVoiceRouting.ps1 SCRIPT: LyncLabOnline – Automated deployment of Lync Server 2013 & Exchange Server 2013 [new, 27.02.13] SCRIPT: Backupscript- EnterpriseEDTv2Lync.ps1 [new, 05.03.13]