Byt ut din gamla växel – en djupdykning i Lync telefoni
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  • Demo: Kroppsspråket
  • Top FeaturesPrecens på personerna man ringer upp = mindre tut i luren lyssnandeHistorik i mailen.Bättre ROI, lägre kostnaderClick to call – svara på ett mail med telefonsamtal med några få klick
  • Ersätt PBX: Gunnebo, VäxjöKommun, Statoil, Oljedirektoratet, Högskolan i Nord Trondlag.Förbättra (precense,klick to call, RCC, ): VäxjöKommunLäg till konferencing, precense, IM, osv: Allaandra
  • Sip trunk kräver en separat mediation server.
  • Directsip med mediation server colocated på front end servern.
  • 8-20
  • jointly developed clients will be available for Nokia phones, and partner-developed clients will be available for other smartphone platforms.
  • Lync Windows PhoneEj officiella versionen till Windows Phone
  • Lennart20 min
  • Standard = 5000FE Pool = 10 000 per FE max 80 000Edge = 15000
  • 2XQuadcore 16 gb minne, 2X1GB Nät = 226 samtidiga samtal
  • 800 samtal utan hyper-threading1075 med hyper-threadingMiercom test: 4.1 milioner samtal utan ett endaste tappat samtal.Högsta betyget någonsin. Och det inkluderar tester med Avaya och Cisco växlar.
  • Varje Registrar har sin egen SQL express DBAnvändare lastbalanseras av registratorn Man kan installera registratorer på lokal kontor
  • Varje användare har en primär och en backup pool som dom registrerar sig mot.Branch användare registrerar sig alltid mot en SBA i de fall en sådan finns. Klienter hittar sin pool via DNS recordsWebticket - Certifikat tillsammans med lösenord används ifrån en egen CA på lync servern detta ger en så kallad webticketHeartbeat mellan servrar – om heartbeat slutar så kommer backupregistratorn börja att acceptera anslutningar
  • DNS baserad last balansering HW lastbalanserare krävs fortfarande för HTTP trafik, tex mötesinnehåll, OBS NLB är inte supporteratDrainingClientcashar namn och ip till alla lync servrar, vilket även minnimeraranslutningstid.
  • Upp till 25 anv, liten localgateway eller mobil som backup.500 anv = SBA1000+ SBS eller Lync SE+GW
  • IM,Appsharing, Online möten fungerar ej.Response Groups fungerar inte heller.Däremot så kommer man ut på PSTN och kan på det sättet nå många av de tjänsterna. Ex voice mail. Audio conferencing.
  • Möjlighet till flera GW per Mediation server.30
  • När möjlighet finns försöker alltid lync klienten att prata direkt med endpointen på andra sidan eller så nära den som möjligt. Den väljer även codec baserat på samtalstyp så i ett PSTN samtal så kommer den välja G711Vissa SIP trunk leverantörer tillåter inte att klienter från olika IPn pratar direkt med dom varpå det kräver en separat mediation server.Bypass to a media gatewayGateways qualified for Lync 2010 will be supported for bypass.G.711 over SRTP direct from Communicator to Gateway.Bypass to select IP-PBXsKeep in-branch media between IP-PBX and Communicator local without deploying Mediation Server on site.May require Media Termination Point or similar – testing underway.G.711 direct from OC to Cisco Unified Communications Manager (CUCM) Media Termination Point (MTP) to Cisco IP phone.SIP TrunkingSupport TBD – Carrier SBCs generally don’t accept connections from any client.Media Bypass of Mediation ServerWhenever possible media for calls egressing to the PSTN will flow directly to upstream device without traversing Mediation ServerApplies where media can stay local to a capable next hop - a network site or branch officeDoes not apply where media is not localSignaling continues to traverse Mediation Server roleConsolidation of most Mediation resources at the Data Center.Mediation could be on a Front End, in a SBA, or standaloneLow CPU intensity enables running Mediation role on FE & Appliance
  • 85 % mindre möten 0-25 pers, 1/2 till 2 timmar, vanligtvis med innehåll som traditionellt har mailats.10% 25-100 personer,5% för stora publiker.Målet med Lync Conferencing är att göra det enkelt för den stora massan att ha online möten. Som man kan vara med från den platsen där man är och ansluta till på många olika sätt.
  • 10 000 användare kan AVcolocatasMer än 10 000 separat AV server250 Anv per möteConf demo om tid finns 35-40
  • “Aries” code name phones for Microsoft Lync 2010Partnership between Microsoft (software) and phone manufacturers (form factor, etc)Current partners: Aastra, PolycomFeature rich, optimized for Lync (not compatible with OCS 2007 R2)Key scenarios: IW phone, Common area phone, Conferencing phoneNew “compatible devices” programSnom 300
  • “Aries” code name phones for Microsoft Lync 2010Partnership between Microsoft (software) and phone manufacturers (form factor, etc)Current partners: Aastra, PolycomFeature rich, optimized for Lync (not compatible with OCS 2007 R2)Key scenarios: IW phone, Common area phone, Conferencing phoneNew “compatible devices” programSnom 300
  • Call AdmissionControll - Nyhet i LyncCAC innebär att man kan sätta förutbestämda värden på hur mycket bandbredd man får utnyttja baserat på vilket subnät man sitter på.Ställa in gränsvärden för Ljud / BildMöjlighet att ställa in vad som skall hända när gränsen är nådd. Ex, reroute, ingen video, sämre kvalitet.http://technet.microsoft.com/en-us/library/ff731056.aspx http://technet.microsoft.com/en-us/library/gg398529.aspx Simulate Call adminssion Control in a labhttp://blogs.technet.com/b/nexthop/archive/2011/03/21/simulating-lync-server-2010-call-admission-control-in-a-lab-environment.aspx
  • Monitoring Servern samlar in Samtalsdata och Kvalitetsdata.EJ ArkiveringData samlas in i slutet av varje samtal.
  • 45-50
  • http://labcenter.se/lab/2086Workshop cloud VS on prem med fokus på Office 365

Byt ut din gamla växel – en djupdykning i Lync telefoni Byt ut din gamla växel – en djupdykning i Lync telefoni Presentation Transcript

  • Byt ut din gamla växel – en djupdykning i Lync telefoni
    Tommy Clarke – Lync MVP – UCAware / TrueSec
    Blog: www.ultimate-communications.com
    Twitter: http://twitter.com/itommyclarke
    LabCenter: http://labcenter.se/lab/2055
  • "Martin Lidholm"
    Jag är less påsnacketom "växeldödare" och "PBX Replacement". Lync handlaromettheltannatsättattkommuniceradär PSTN telefonibaraär en del. Lync skaffar man inteföratt man barabehöver en nyväxelutanföratt man villskaffa en kommunikationsplattformsomär modern ochgör en effektivare. Däremotkan man med fördelersätta en PBX med Lync :-)
  • Byt ut din gamla växel – mot en ultimat UC lösning baserad på Lync
    Tommy Clarke – Lync MVP - UCAware / TrueSec
    Blog: www.ultimate-communications.com
    Twitter: http://twitter.com/itommyclarke
    LabCenter: http://labcenter.se/lab/2055
  • Kommentera gärna och för diskussionen vidare på Twitter
    #tdLync
  • Telefonjack? Nej Tack
    Sverige blir mer och mer mobilt!
    Vad ska vi med Lync till ?
    *JA, jag kommer gå igenom mobilitetslösningarna för Lync.
  • Lync VS the mobile
  • Simple Communication
    Albert Einstein once said;
    “everything should be made as simple as possible, but not simpler.”
  • Dagenskommunikationsmodell
    Gårdagenskommunikationsmodeller
    E-post och
    kalenderfunktion
    Webb
    Konferenser
    Video
    Konferenser
    Snabb-meddelanden
    LjudKonferenser
    Telefoni
    Röstmeddelande
    Snabb-Meddelande-system
    Telefoni och
    Röst-meddelande
    Enhetliga konferenser: Ljud, video och webb
    E-post ochkalender-funktion
    Användar- upplevelse
    Användar-
    upplevelse
    Användar- upplevelse
    Användar-
    upplevelse
    Användar- upplevelse
    Användar-
    upplevelse
    Användar-upplevelse
    Enhetlig inkorg
    och närvaro
    Autentisering
    Administration
    Lagring
    Uppfyllelse
    Autentisering
    Administration
    Lagring
    Autentisering
    Administration
    Lagring
    Autentisering
    Administration
    Lagring
    Autentisering
    Administration
    Lagring
    Autentisering
    Administration
    Lagring
    Autentisering
    Administration
    Lagring
    Autentisering
    Administration
    Lagring
    Lokalt Hybrid I molnet
  • Enterprise Voice – PBX-distribution och samverkansscenarier
    Med Lync Server 2010 får kunder fler alternativ att uppleva röstfunktioner
  • Voice Topology: Lync Server 2010 Standard & separate Mediation
    Archiving
    Monitoring
    DMZ
    PICXMPP
    MSN
    UC Endpoints
    AOL
    Yahoo
    Remote
    Users
    UC Pool
    AD DNS
    Standard Front End
    Federated
    Businesses
    Edge
    Services
    SIP Trunking
    ExUM
    Mediation Server
    PSTN
    On-premise or online
    Circuit
    Packet
  • Voice Topology: Lync Server 2010 Standard mediation colocated
    Archiving
    Monitoring
    DMZ
    PICXMPP
    MSN
    UC Endpoints
    AOL
    Yahoo
    Remote
    Users
    UC Pool
    AD DNS
    Front End incl. Mediation
    Federated
    Businesses
    Edge
    Services
    Direct SIP
    ExUM
    PSTN
    On-premise or online
    Analog Devices
    IP-PBX
    Media GW / SBA
    Circuit
    Packet
  • Demo
    Planning Tool
    TopologyBuilder
  • Lync and the mobile
    Some people in this room, might think that Lync is not for them?
    One reason might be the missing mobile story?
    And that's true, for now, but….
  • Lync and the mobile story
    Mobile clients for Lync, developed by Microsoftwill be available for all major smartphone platforms.
    Microsoft-developed Lync clients will be available for Windows Phone 7 and iPhone
    http://lync.microsoft.com/en-us/Product/UserInterfaces/Pages/lync-2010-mobile.aspx
    Keynote at Enterprise Connect for more info
    http://tv.enterpriseconnect.com/
  • Lync and the contact center
    Some people in this room, might think that Lync is not for them?
    One reason might be the missing contact center?
    And Microsofts ”contact center” that is a free* applicationmight not be..
    *includedifyouhavesomeotherlicenses
  • Lync Attendant
    • Bruker samme status som Lync
    • Køfunksjonalitet
    • Sette på vent
    • Gjøre spørreanrop eller chat med bruker før du setter over
    • Enkelt å sette opp konferanse
    • Enkelt å sette over
    • Ringegrupper
    • Ringe til alle sammen samtidig
    • Gå på runde
    • Han som har vært lengst ledig få neste samtale
  • Lync capacity planing
  • Mediation Server Capacity (Mediation Server Collocated with Standard Front End Server)
  • Stand-alone Mediation Server Capacity: 70% Internal Users, 30% External users
  • Voice high availability design
    Each registrar has its SQL Express DB
    All user end points register with same registrar
    Users are load balanced by Registrars using a Distributed Hash Algorithm
    Registrar can be installed in remote locations
    User Services Component
    (Presence & Conferencing)
    Registrar Component
    Registration & Routing
    Lync Clients
    User’s Desktop
  • Resiliency Architecture
    Each user has a “Primary Registrar Pool”.
    Each Registrar Pool can have a “Backup Registrar Pool”
    Branch Users register with the SBA Registrar unless it is unavailable
    Backup Registrar heart-beats Primary Registrar.
  • More Resiliency enhancements
    DNS Based Load Balancing for Internal Pools
    Ability to drain a “server” before taking the server down
    Session Dialog Resiliency for Conferencing
    Client caches successful connections to Lync Server 2010
  • Resiliency Architecture
    Data Center - EE Pool 1
    Presence
    Conferencing
    AD & DNS
    Registrar
    (Registration
    & Routing)
    Bob’s Primary Registrar & User Services:EE Pool 1
    Alice’s Primary Registrar & User Services:EE Pool 2
    Backup
    Registrar
    Pool
    Data Center – Standard Edition Pool
    Branch Office
    Registrar
    AD & DNS
    Joe’s Primary Registrar: SBA
    User Services:EE Pool 1
    Registrar
    (Registration
    & Routing)
    Survivable Branch Appliance
  • Branch Resiliency Options
    Small Branch (<25 users)
    Users
    No Local Infrastructure
    or gateway only
    25
    Data Center
    WAN
    Medium Branch - (25-1000 users)
    SBA
    Survivable Branch Appliance(s)
    500
    PSTN
    1000
    AD & DNS
    Large Branch (>1000 users)
    Survivable Branch Server or Standard Edition Server and Separate Media Gateway
    Circuit
    Packet
  • SBA - User Experience
    WAN Up
    All Features Available
    WAN Down
    Basic Voice Features Available
    Resilient Lync clients: Lync, Lync Attendant Console, Lync Phone Edition
  • Multiple GW per Mediation Server
    Multiple Gateways per Mediation Service
    Lync allows for Gateways to be connected to the same Mediation Svc
    Routes point to a Gateway
    OCS 2007 R2
    Lync Server 2010
  • IP-PBX Interoperability in OCS 2007 R2Direct SIP to IP-PBX
    OIPqualifiedIP-PBX
    OCS pool
    MediationServer
    Media
    Signaling
    OCS end-points
    PBX end-points
  • IP-PBX Interoperability in LyncDirect SIP to IP-PBX with media bypass
    OIPqualifiedIP-PBX
    capable ofbypass
    Lync poolwithMediation
    Lync end-points
    Media
    Signaling
    PBX end-points
  • Leastcostrouting
    Sweden = Lync Servers & 2 Sip Trunks TDC & Interoute
    Localbreakin/out is +46
    Planet Earth
    Thailand +66
    local break in/out
    UK +44
    local break in/out
    USA +1
    local break in/out
  • Meeting types(from Gartner report)
    • Reservationless calling
    • 25 or fewer participants
    • One-off or Weekly staff, ½ - 2 hrs, usually with Web attached, intl. participation by company
    • Operator assisted
    • Roll call, polling
    • 25-100 participants Biweekly/monthly with Web attached
    • Managed event, external
    • Transcription, high touch, large audiences
    • 100+ participants, Quarterly, Web attached
    85%
    <10%
    <5%
    Lync Conferencing
    Stay on ACPs
    • Features needed for small/medium meetings
    • Simple and reliable join
    • Best in class UX on both the PSTN and soft client side
  • Conferencing Maximums
    If you have fewer than 10,000 users at a site, and typical A/V usage, you can collocate the A/V Conferencing Server role with your Front End Servers.
    More than 10,000 users, deploy A/V Conferencing Server separately
    Each A/V Conferencing Server can support about 1,000 concurrent A/V conference users
    Max 250 participants in a conference
    Microsoft Lync Server 2010 Capacity Calculator
  • Lync 2010 IP Phone Range“Aries” code name phones
    IW Desk phones (network & USB)
    MSRP
    OPTIMIZED FOR
    Microsoft® Lync
    Polycom CX700¹
    Aastra 6725 iP
    Polycom CX600
    1 – SW update only
  • Lync 2010 IP Phone Range“Aries” code name phones
    Common area phones (network only)
    MSRP
    OPTIMIZED FOR
    Microsoft® Lync
    Polycom CX700¹
    Aastra 6725 iP
    Polycom CX600
    Polycom CX500
    Aastra 6721 iP
  • Lync 2010 IP Phone Range“Aries” code name phones
    Conference room phone
    MSRP
    Polycom CX3000
    OPTIMIZED FOR
    Microsoft® Lync
    Polycom CX700¹
    Aastra 6725 iP
    Polycom CX600
    Polycom CX500
    Aastra 6721 iP
  • Audio Codec Bandwidth
  • Bandwidth demo Lync VS Facebook
  • Call Admission Control
    New Policy Server role introduced in Lync Server 2010 to support CAC
    Admins configure logical sites based on groupings of subnets
    Enforce policies on links between sites
    Bandwidth available for audio, video
    Maximum bandwidth allowed per session
    Rerouting behavior when bandwidth limited exceeded
    Seamless support for roaming Microsoft Lync 2010 users on moving between different sites
    Allows Internet to be used for overflow of traffic
    Avoid PSTN call charges
    Support alternate path & failover of video sessions
    http://technet.microsoft.com/en-us/library/ff731056.aspx
  • Monitoring Server
    Monitoring Server captures both call detail record (CDR) and Monitoring Server data, which incorporates file transfer, application sharing, and remote assistance
    Instant Messaging archiving is solely covered in Archiving Server
    Works with both Standard Edition or Enterprise Edition Pool (any supported topology)
    SQL Server reporting Services (for detailed reports)
    64-bit versions of SQL Server
    Standard or Enterprise Edition of SQL Server 2005 with Service Pack 3
    Standard or Enterprise Edition of SQL Server 2008 with Service Pack 1
  • Monitoringreports
  • SCOM - Synthetic transactions
  • On-Prem/Cloud Co-Existence Capabilities
    Online
    On-prem
    Federation or split domain
    Lync Server on-premises
    Lync
    Online
    IM/Presence & UM
    IM/Presence
    & UM
    IM/Presence
    IM/Presence
    Exchange/
    SharePoint
    Exchange/
    SharePoint Online
  • Förståelse för UC
    • Förstå verksamhetens krav
    • Vilka användare kommer att migreras och i vilken ordning
    • Vilka är telefoni kraven för dessa användare
    • Förstå den befintliga telefoni lösningen
    • Vart är befintliga PBX´er placerade
    • Fysiska placering och vilka programvaruversioner
    • Vart är PSTN-anslutningarna placerade
    • Lokala vs centraliserad PSTN breakouts, och antal anslutningar
    • Vilka typer
    • Samtalsdirigeringinom organisationen
    • WAN-bandbredd
    • Nummerplaner
    • Vilka Codecs kommer användas vart
  • Tips & Trix
    • Blibästavän med Snooper, Wiresharkochandranätverksanalysverktyg– du kommerbehövadem…
    • Använd ALLTID certifierade endpoints (headsets, webcams, laptops, etc)
    • Glömintebortanvändarträningen.
    • Förattfåutsåmycketsommöjligtav Lync såkrävsettnyttmindset
    • Klick to call url = tel:+46709183040
  • Sök
    SUCK – Svenska UC Klubben
    Unified Communications Open Interoperability Program
    För senaste information kring certifiering av GW, PBX och SIP Trunkar.
    The 4.1 million calls completed by Lync Server 2010 without a single dropped call was the highest success rate of any PBX or UC system tested by Miercom to date including several Avaya and Cisco IP PBX systems:“The delivery rate with sustained operation is the highest capacity test applied to any Unified Communications /IP PBX product we have tested to date” – Miercomanalysis
    Blog omprojektetför “samordnetkommunikasjon” hos Högskolan I Nord Trondlag
  • Respons Groups
    Creating a Response Group in Lync
    http://blogs.technet.com/b/ilvancri/archive/2010/11/23/creating-a-response-group-in-lync.aspx
  • Telefonivärldenär full avkonstigaförk.
  • Media Bypass with IP-PBXMain site call with Lync endpoint and PBX phone via main PBX
    WAN
    Lync
    G.711
    Gateway
    GW / SBA
    IP-PBX
    IP-PBX
    PBX
    Endpoint
    PBX
    Endpoint
    PSTN
    Mediation
    Main Site(with Data Center)
    Lync
    Endpoint
    Lync
    Endpoint
    Branch Site
  • Media Bypass with IP-PBXBranch call between Lync endpoint and PBX phone via branch PBX
    WAN
    G.711
    Lync
    PSTN
    Gateway
    IP-PBX
    IP-PBX
    PBX
    Endpoint
    PBX
    Endpoint
    Mediation
    Main Site(with Data Center)
    Lync
    Endpoint
    Lync
    Endpoint
    Branch Site
  • Media Bypass with IP-PBXBranch call with local resiliency
    WAN
    G.711
    Lync
    PSTN
    Gateway
    Lync SBA
    IP-PBX
    IP-PBX/GW
    PBX
    Endpoint
    PBX
    Endpoint
    Mediation
    Main Site(with Data Center)
    Lync
    Endpoint
    Lync
    Endpoint
    Branch Site
  • No Media Bypass for Calls on WANBranch call between Lync endpoint and PBX endpoint via Main PBX
    WAN
    RT Audio Narrowband
    G.711
    Lync
    PSTN
    Gateway
    IP-PBX
    IP-PBX
    PBX
    Endpoint
    PBX
    Endpoint
    Mediation
    Main Site(with Data Center)
    Lync
    Endpoint
    Lync
    Endpoint
    Branch Site
  • WAN Down
    Branch user: No change
    External: Register to pool
    Normal Mode
    User Registers with SBA
    SBA Down
    Users register w/Backup registrar in the datacenter
    Branch Client Registration Scenarios
    Lync Server Pool
    Lync Server Pool
    SBA
    SBA
    SBA
    Lync Server Pool
    Edge
    Server
    Edge
    Server
    Edge
    Server
    PSTN
    PSTN
    PSTN
    WAN
    WAN
    WAN
    Data Center
    Data Center
    Data Center
  • Branch Office: Server Connectivity when WAN down
    Data Center
    Branch Office
    Active Directory Domain Services
    Domain Name Server
    TLS to cached FQDN and IP
    SIP Register
    (Cert Auth)
    WAN
    SBA
    200 OK
    Bob
    Lync Server Director
    Lync Server Enterprise Edition Pool
  • Data Center Voice ResiliencyFailover to Backup Data Center
    Lync Server pools operate as separate systems.
    Client DNS SRV request discovers one or multiple Lync Server Pools. That Lync Server Pool directs client to primary and backup SIP registrar.
    Client connects to Backup if connecting to Primary Registrar Pool fails.
    Limited feature set available on failover.
    Enable/Disable automatic failover, configurable failover interval.
    Automatic Failback, configurable failback interval.
    If Primary Data Center cannot be restored:
    Restore Central Management Server in backup datacenter.
    Restore other services including Presence, Conferencingby “moving” users to other Pool.
  • Backup
    Registrar
    Berlin Data Center
    Edge
    Server
    Lync Server Director
    Lync Server
    Pool One
    AD DS & DNS
    WAN
    Lync Server Pool Two
    Edge
    Server
    (5)
    Client DNS SRV request. Example: DNS SRV for _sipinternaltls._tcp.contoso.com
    DNS SRV Response includes:
    Lync Director Pool.contoso.com:5061, Priority=0, Weight=10,
    LSPool2.contoso.com:5061, Priority=1 , Weight=10
    Client connects via TLS to Lync Server Director Pool. Sends SIP Register. Authenticates.
    Lync Server Director Pool redirects client. SIP 301 includes Primary & Backup Registrar pool
    If Primary Registrar Pool is available, client connects and registers with it
    If unavailable, client connects and registers with Backup Registrar Pool (Lync Pool 2)
    (3)
    (4)
    (2)
    (1)
    Data Center Voice ResiliencyFailover to Backup Data Center (Discovery)
    (6)
    Singapore Data Center
  • Private Line
    LyncServer introduces support for private line
    Single SIP URI, single Exchange mailbox, single presence source
    Receipt of inbound calls on private DID to same SIP URI
    Private lines carry many of the same features
    Call pickup & park work as expected
    Simultaneous ringing & call deflection on primary line carry to private line
    Private lines are different:
    Available for inbound calls only
    Overrides delegation, call forwarding, do-not-disturb and other routing options – private calls are always going to go through
    Calls to a private line have a distinctive ring & “toast” pop-up
  • Malicious Call Trace
    Lync provides the end-user the capability of tagging theprior call as a malicious call.
    Supported in Communicator, Communicator Phone Edition& Attendant Console.
    Tagging is reflected in the backend CDR database, enabling the Lync Server administrator to take action on the call.
  • Analog Device Management
    Physical connectivity of Analog devices (FXS) provided by GW partners
    All routing and policy enforcement for Analog devices centralized in Lync Server – eliminates the need to manage GWs as “mini-PBX”
    Lync Server Call Detail Record (CDR) infrastructure used to track usage
    Optimized routing allows Fax call routing through Lync Server 2010 without terminating Media
    PSTN
    Fax
    FXS
    FXS
    Gateway
    ATA
    Lync
    Analog Device
  • Caller ID Presentation Controls
    Admins can natively control what Caller ID is presented to receiving party (PSTN/PBX):
    Per user/group controls to suppress/alter calling party number
    Granular controls based on caller and destination number:
    Alice calls an external PSTN number, caller ID is presented as +1 425 555 0100
    Alice calls an internal PBX number, caller ID is presented as +1 425 555 2302
    Override for “simultaneous ringing”: Bob calls Alice, who has simultaneous ringing configured to her mobile number; Bob’s caller-id is presented
    Calling Name Display feature allows display name to ingress/egress
    Also Available for OCS 2007 R2 through KB
  • Voice Policy Enhancements
    Provide admins flexibility to control user voice entitlements
    Call Forwarding
    Delegation
    Call Transfer
    Call Park
    Simultaneous Ringing
    Team Call
    PSTN Rerouting
    BW Policy Override
    Malicious Call Tracing
    Useful to address Common Area Device requirements
  • SBA – Lync Server 2010 Discovery
    Branch Office
    Data Center
    1. DNS SRV Query
    Response: (Multiple) Director Pool FQDN
    Active Directory Domain Services
    Domain Name Server
    2. TLS to Director Pool. SIP Register
    Response: 401 Redirect to Cert Provisioning
    5. SIP Register
    Bob
    Response: 301 Redirect
    Primary: SBA FQDN, Backup: EE Pool FQDN
    Lync Server Director
    3. https;//PoolFQDN/CertSvc
    IIS - IWA Auth
    Get Certificate
    6. SIP-TLS* Register
    200 OK
    (Cert Auth)
    Client caches SBA FQDN**
    And IP Address
    4. Certificate Replication
    Lync Server Enterprise Edition Pool
    SBA
  • Audio/Video Bandwidth Controls
    End User maximum allowed bandwidth per modality
    Applied whether or not bandwidth is available
    Configured via in-band provisioning at sign-in
    Wide-area network (WAN) link bandwidth policies (aka Call Admission Control (CAC))
    Applied dynamically when session crosses network link with policy set
    Limits to maximum allowed level when bandwidth available
    Re-routesor fails session when bandwidth not available
  • Network QoS– DiffServ (DSCP)
    When Right Provisioning not possible and so Constrained WAN Links (pair with WAN bandwidth Policies)
    Audio prioritization already deployed for other Voice over Internet Protocol (VoIP) solution
    Example “Fully Managed” Network Deployment
  • SBA - DeploymentSimple, Easy, Repeatable
    Active Directory Computer
    Add SBA to the Topology.
    Move Users
    to the SBA.
    Lync Admin (Data Center)
    Enable CS Replication.
    SBA downloads topology & configuration.
    Request & Assign Certs.
    Join to Domain &
    complete SW configuration.
    Start CS services. Finish GW Config and test PSTN Connectivity with temp user account.
    SBA Drop Shipped to Branch with Software installed
    Technician connects to WEB based GUI, IP Configuration.
  • SBA - Central ManagementCentralizing Move, Add, Changes
    Lync Central Management Server
    Store Configuration
    Replicate to SBA
    Change Normalization Rules
    Change Routing Rules
    Change User Policies
    Lync Admin (Data Center)
    Replicated
    to the SBA
    Branch Office(s)
    SBA receives & processes replication
  • Example Scenario
    RT Audio WB (no FEC)
    New York
    Berlin
    WAN Link Policy:
    Audio Session Limit = 60 kbps
  • Quality Monitoring and Reports
    A/V Quality metrics reports
    • Quality reports collected at the end of each call
    • From Lync 2010, IP Phone, A/V Conferencing Server, Mediation Server, Attendant Console
    • Reports aggregated and stored into DB
    Instrumentation and Alerting
    • Statistical based performance counters for Network factors
    • Grouped by Location, A/V Conferencing Server, and Mediation Server. A Location is one or more subnets
    • Instrumentation is consumed by SCOM Pack for alerting
    Out of the Box Reports
    • SQL Reporting Services Report Pack
    • Dashboard
    • Peer-to-Peer
    • Conference
    • Device reporting
    • Response Groups
    • Media Quality
    • Top Failures
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  • Key Metrics per Call
    SIP Session data:
    • Endpoint IP address/mask
    • Inside/outside user flag
    • ICE Connectivity Path
    • Codec(s)
    • Network connectivity information
    • Wired vs. WiFi
    • Link speed
    • VPN or not
    • Bandwidth restrictions applied
    Packets/Packet loss rate
    • Jitter/Round Trip Time
    • Latency
    • Burst
    PSTN
    • Mediation Server to gateway leg reporting
    Video Quality Metrics
    Capture/Render device
    • Noise Level/Signal Level
    • Echo metrics for the client
    • Speech/signal and noise metrics
    for the client
    • Device CPU
    • MAC address
    Audio Metrics
    • Listening MOS
    • Sending MOS
    • Network MOS/Network MOS Degradation
    • User Diagnostics
    • Audio Healer metrics
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