Vyom Labs – BMC BSM Partner Newsletter January 2010

The Complete ITSM Solutions Company Vyom Labs – BMC BSM Partner Newsletter January 2010

Topics
Intention of Newsletter
BMC BSM Skills and Services Updates
BMC BSM Project Updates
Articles on BMC BSM
Contact Us

Intention of Newsletter
Vyom Labs works with BMC Partners, System Integrators and IT Outsourcers worldwide to help them in their implementation, support projects and pre-sales efforts
BMC BSM Monthly newsletter will keep YOU informed on following about Vyom Labs
Skills Availability On-Demand for your projects
Projects executed by Vyom Labs in last month
Knowledge Sharing Articles

Skills availability at Vyom Labs for your projects in this and coming months
BMC Service Support
BMC Remedy ITSM 7.5, 7 and older versions
Service Desk (Incident Management, Problem Management), Change Management, SLM, Asset Management
BMC Service Request Management
BMC Service Assurance
ProactiveNet
BPM (PATROL, PORTAL, PATROL Express )
TMART
BMC Event Manager (BEM)
Service Impact Manager (SIM)
BMC Service Automation
BMC Configuration Automation for Clients ( BCAC / Marimba)
BMC Configuration Automation for Servers (BCAS / Bladelogic)
BMC Configuration Automation for Networks (BCAN)
Atrium
CMDB Orchestrator (Run Book Automation)
BMC Remedy ARS 7.x, 6.x and older versions
Job Scheduling / Workload Automation
Control-m for Distributed Systems

Services available from Vyom Labs for your projects
Implementation Services, Support Services, Integration Services, Customization Services, Upgrade Services and Testing Services for BMC BSM solutions
Custom training workshops / Implementation workshops on BMC BSM solutions
Accredited ITIL Trainings (Foundation, Intermediate, Advance), ITIL Consultancy, ISO 20000 Consultancy

BMC BSM Project Updates
Projects/Trainings/POCs update for month of December 2009
POC for one of the large IT and KPO service provider
POC covered following areas:
Agentless Monitoring for various Servers such as Windows Server, File Server, DHCP Server and various Network Components like Switches, Routers, Firewall etc.
Integration of BPM Portal with BMC Event Manager and Service Impact Manager.
Critical Event generation in Portal for various servers in Event Manager and building Service Model.
ITSM Training for one of the world’s largest professional services and auditing firm
Successfully completed online ITSM 6.3 training encompassing Service Desk, Asset and Change Management applications
Detailed Practice sessions were conducted enabling thorough hands-on applications.
Training enabled solution implementers to understand various ITSM applications, its configuration and customization aspects

BMC BSM Project Updates Continued….
BMC TM-ART Solution for a Large Warehouse Company
Monitoring the Transaction Management of the Thick Client & Web Application.
Client Side monitoring by creating the Simulated traffic that mimics the real time Business Transactions in Production Environment
Given Quality Assurance for Warehouse Management System of the Organization using Silk Test Tool
Support given to upgrade the Existing Infrastructure of BMC TM-ART .

Articles
Vyom Labs--Sahara India Financial Corp case study
This post gives a live example about how Sahara India Financial Corporation deployed a web service based on BMC Remedy Service Desk to bring in better support to its 1508 service centers across the country.
Read more here…
Vyom Labs IT Service Management Conference & Solutions’ Showcase @ Mumbai
Vyom Labs hosted India’s very first IT Service Management Conference and Solutions’ Showcase starting from Pune, successfully hosted it for Bombay. ITSM Conference rocked Mumbai in its unique way!
IT Service Management Conference @Mumbai
IT Service Management Conference @ Pune

Email: [email_address] Web: www.vyomlabs.com Phone (India): +91-20-66321000 Phone (USA): +1-408-416-3793 Contact Us

Vyom Labs – BMC BSM Partner Newsletter January 2010

by Vyom Labs on Jan 27, 2010

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