Provides a separate area where can place items that particularly want to monitor.
The KPI flashboards use graphs to show how well various business processes are performing against their key performance indicators (KPIs).
Tight integration with the BMC Remedy Service Management Process Model (SMPM)
The processes described in these guides are developed from the BMC Remedy Service SMPM, which is a companion product to BMC Remedy Incident Management and BMC Remedy Problem Management.
Name of Problem Manager functional role changed
To keep BMC Remedy Problem Management naming conventions consistent with IT Infrastructure Library® (ITIL®) best practices, the functional role of Problem Manager has been renamed to, “Problem Coordinator.”
Problem Coordinator functional role now required
To be assigned as a problem coordinator, the functional role of Problem Coordinator is required.
New module that facilitates the successful distribution of both software and hardware releases while minimizing any business impact. Release Management makes sure that service level commitments are maintained and customer expectations are met.
New function integrated with Release Management that provides the capability to assign specific units of work (“activities”) to support staff but that do not require the complexity of a change request.
Change Management consoles and forms
Updated design of consoles that takes advantage of the integration with new BMC Remedy Action Request System (BMC Remedy AR System) functionality (for example, tooltips, navigation panes, collapsible details in tables, and so on).
Provides users with functions that allow them to graphically manage change requests, release requests, activities and business events occurring in the organization.
Tight integration with BMC Atrium CMDB
BMC Remedy Change Management is tightly integrated with new functionality in BMC Atrium CMDB. You can create a new change request, based on a simulated impact analysis generated by the Atrium Impact Simulator tool.
Ease of Use
Improved user interface in BMC Remedy Change Management 7.6.00 lets management, administrators, users, and approvers perform regular tasks simply and efficiently. The process flow status area accelerates you through the change process from start to finish. It provides a visual mechanism to track the states of a change request, as prescribed by ITIL best practices.
Changes in Change Assignee and Change Manager fields
Change Assignee fields have been changed to Coordinator Group and Change Coordinator.
Coordinator Group field
Use the Coordinator Group field to select a support group. The support groups that appear in the menu each have at least one member with a Change Coordinator functional role.
Change Coordinator field
Use the Change Coordinator field to select a Change Coordinator for the change request. The people whose names appear on this menu belong to the support group selected in the Coordinator Group field and have a Change Coordinator functional role.
Change Manager fields have been changed to Manager Group and Change Manager.
Manager Group field
Use the Manager Group field to select a manager group. The manager groups that appear in the menu each have at least one member with a Change Manager functional role.
Change Manager field
Use the Change Manager field to select a change manager for the change request. The people whose names appear on this menu belong to the manager group selected in the Manager Group field and have a Change Manager functional role.
The ability to create parent-child relationships within contracts has been expanded, so that you can create relationships between any contracts. This ability is especially applicable to complex enterprise contracts. The related contracts can include software licenses, Support contracts, and any other type of contract.
Software license management
Software Asset Management console
License Engine, which connects CIs to software licenses and checks compliance
Manage License Jobs console, from which you can manage license jobs that are
processed by the License Engine
Predefined license types, such as per instance licenses and site licenses