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In this information age, for a company to grow and survive it needs to have intelligence through data (terabytes) process, the solution MetricEdge. MetricEdge gives us the intelligence to make informed decision at different level of hierarchies for the entity, hence symmetrical growth through out the entity.
BI is a reporting tool, which helps up through trending concept to predict the future.
It is very important that the decision maker not only gets a holistic view of the entity/organization but has the ability to 'look into' the most granular level of information or at the highest level of aggregation. The solution is MetricEdge.
Why MetricEdge Solution for BMC ITSM
MetricEdge includes prebuilt:
Warehouse database designed for analytical processing.
Routines to extract, transform, and load (ETL) data from Oracle or MS SQL Server transactional and external data sources into target warehouse. With SQLServer database SSIS comes free wherein ETL routines need not be written and with Oracle11g database OWB is also free wherein the ETL routines can be written.
MetricEdge repository with business models configured to work with the prebuilt Warehouse.
MetricEdge presentation catalog with prebuilt requests, prompts, filters, and role-based dashboards.
MetricEdge access content in the prebuilt Presentation Catalog and data in the Warehouse.
Features and benefits of MetricEdge
In built static and drill down reports
Ability to build Ad-hoc reports easily
Dashboard for higher level executives
Data model to accommodate current and future needs of reports and dashboards
Granularity of access controls
MetricEdge is built on the Oracle Business Intelligence platform
Allows access of information, assess it, identify issues, diagnose causes, and act to correct issues
MetricEdge solution Walkthrough
With help of OBI (Oracle Business Intelligence) we had provided the MetricEdge solution which will help in analyzing business processes/data easily. It determines whether the business is on track.
Various reports are designed for modules like Incident Management, Service Level Management, Problem Management, Change Management, etc.
All this is done by gathering the business requirements.
First MetricEdge repository is built. Repository contains metadata information.
Separate business model is created for each module.
Found out the dimensions and facts and build relationship between these.
We had created the various types of measures in each Fact according to model.
Various reports are created for each module. All reports are based on date period/interval.
Which will give results either monthly, weekly or daily with filters based on location, category, support group, time, etc.
Dashboards are created for each model.
Service Level Management
Service Request Management
MetricEdge solution Walkthrough
Single console for Dashboards, Analytics, Ad-hoc reports, Static Reports, etc.
Warehouse database for faster performance
Prebuilt ETL for multiple data sources including BMC Remedy ITSM, HP Service Manager, BPPM, Nagios, OTRS, etc.
Ability to quickly develop adapters for other BSM/ ITSM solutions in a datacenter
Common reporting across different BSM / ITSM tools
Pre-built reports based on ITIL / ISO 20000 / COBIT and our exhaustive experience of BMC Remedy and BMC BSM implementations
Vyom Labs has technology partnership with Oracle. OBIEE / OBISE1 license comes prebuilt with MetricEdge. You do not have to invest separately for warehouse database or BI framework
Minimum time and cost for implementation. Dedicated team of professional with ITIL, OBIEE and BMC Remedy experience of implementing the solution