Maximize availability of databasesa

DisclaimerVyom Labs Pvt. Ltd. www.vyomlabs.com  All other trademarks, service marks and logos used in this webinar are the trademarks, service marks or logos of their respective owners.  The views expressed in this webinar are views of the speakers and do not necessarily reflect the views of Vyom Labs Pvt. Ltd. © Copyright 2011 Vyom Labs Pvt. Ltd.

IT Managers Challenges as per itSMFVyom Labs Pvt. Ltd. www.vyomlabs.com Key issues facing many of today’s senior Business Managers and IT Managers are:  IT and business strategic planning  Integrating and aligning IT and business goals  Implementing continual improvement  Measure IT organization effectiveness and efficiency  Optimizing costs and the Total Cost of Ownership (TCO)  Achieving and demonstrating Return on Investment (ROI)  Demonstrating the business value of IT  Developing business and IT partnerships and relationships  Improving project delivery success  Outsourcing insourcing and smart sourcing  Using IT to gain competitive advantage  Delivering the required, business justified IT Services  Managing constant business and IT change  Demonstrating appropriate IT governance © Copyright 2011 Vyom Labs Pvt. Ltd.

The SolutionVyom Labs Pvt. Ltd. www.vyomlabs.com  IT Service Management (ITSM) Specialized organizational capabilities for providing value to Business in the form of IT services Best Practices (ITIL, COBIT) and Tools (BSM) help in ITSM  IT Infrastructure Management Management of Help Desk, Networks, Servers, Databases, Applications, Security, Storage etc 4Ps (People, process, Products, Partners) help effectively deliver IT Infrastructure Management services for the organization © Copyright 2011 Vyom Labs Pvt. Ltd.

4Ps for IT & Business AlignmentVyom Labs Pvt. Ltd. www.vyomlabs.com  People Service Culture, Process Training etc.  Process ITIL best practices  Product/technology BSM / ITSM tools  Partners/suppliers IT Infrastructure Management / Remote Infrastructure Management (RIM)Service Providers © Copyright 2011 Vyom Labs Pvt. Ltd.

4Ps for IT & Business AlignmentVyom Labs Pvt. Ltd. www.vyomlabs.com  There has to be different approach when one is going to use ITIL, BSM, RIM etc in SMB segment Business priorities Relevance Cost overheads Duration of implementation  Vyom Labs Approach Lighter version of ITIL, BSM, RIM will help SMB segment in IT & Business Alignment © Copyright 2011 Vyom Labs Pvt. Ltd.

ITIL for SMBs : ITIL LiteVyom Labs Pvt. Ltd. www.vyomlabs.com  ITIL Lite Implementing key component of ITIL to achieve sound IT Service Management in SMB segment  ITIL Lite Service Desk, Incident and Problem Management, Change Management, Service Level Management, Service Catalog Management, Asset & Configuration Management, Knowledge Management Availability and Capacity Management, IT Service Continuity Management Service Measurement, Service Reporting, Service Improvement  Our ITIL Lite is “ITIL v2 Plus” approach Best of ITIL v2 and ITIL v3, useful for SMBs © Copyright 2011 Vyom Labs Pvt. Ltd.

BSM for SMBs: BSM LiteVyom Labs Pvt. Ltd. www.vyomlabs.com  Business Service Management (BSM) The management of business services delivered to business customers Many software vendors offer products which aim to support ITSM and/or BSM. These tools are often described as BSM tools BSM consists of both structured process and enabling software BSM allows IT departments to operate by service rather than by individual configuration items (CI) or technology silo  BSM Lite Quicker Value Business Focus Business Services View instead of IT only view Lightweight solutions suitable to SME segment © Copyright 2011 Vyom Labs Pvt. Ltd.

BSM for SMBs: BSM LiteVyom Labs Pvt. Ltd. www.vyomlabs.com  BSM Lite solution sets Service Desk + • Incident Management, Problem Management • Change Management • Configuration and Asset Management • Knowledge Management Monitoring + • Monitoring and management of servers, databases, applications, networks etc. Business Service Reporting • Dashboard, Analytics, Reporting for Business Service e.g. P2P or CRM Business Service © Copyright 2011 Vyom Labs Pvt. Ltd.

RIM for SMBs: RIM LiteVyom Labs Pvt. Ltd. www.vyomlabs.com  IT Infrastructure Management On premise IT Infrastructure Management Remote Infrastructure Management (RIM)  RIM helps in Cost reduction Higher quality Increased Accuracy  RIM Services Server Management Database Management Network Management Application Management (e.g. SAP, Oracle Apps, MS Dynamics) Storage Management Service Desk etc © Copyright 2011 Vyom Labs Pvt. Ltd.

RIM for SMBs: RIM LiteVyom Labs Pvt. Ltd. www.vyomlabs.com  RIM traditionally used by large enterprises and typically entire IT Infrastructure Management is outsourced to one or multiple companies  This approach may not be suitable to SMBs. Hence we propose RIM Lite to SMBs  RIM Lite Choosing Agile RIM Partner Partial IT Infra Management Outsourcing Outsourcing to multiple vendors based on their specializations Maintaining in-house IT for select areas Outcome based engagement model BSM solutions, processes and reporting to coordinate across different vendors © Copyright 2011 Vyom Labs Pvt. Ltd.

ITIL, BSM, RIM Lite: Putting things togetherVyom Labs Pvt. Ltd. www.vyomlabs.com  Process or Product or Partner First? Process (ITIL Lite) Product (BSM Lite) Partner (RIM Lite)  Suggested Roadmap Implement Process and Product as part of same change cycle Phases of implementation depend on business needs • 1st Phase: Service Desk, Service Level Management • 2nd Phase: Monitoring of critical servers, applications, databases, networks • 3rd Phase: Asset and Configuration Management, Change Management • 4th Phase: Business Service Reporting Selective RIM outsourcing partner after 1st Phase is implemented • Outsourcing based on business needs • Selecting vendors based on expertise • Using ITIL Lite and BSM Lite to manage vendor performance © Copyright 2011 Vyom Labs Pvt. Ltd.

Maximize Availability of Databases and ApplicationsVyom Labs Pvt. Ltd. www.vyomlabs.com  Let’s consider that a SMB enterprise which is in auto component manufacturing is facing challenges and loosing business because of downtime of critical business applications (e.g. SAP, CRM)  Here is how that enterprise can use ITIL, BSM and RIM to meet business demand Setup ITIL Lite based processes for Incident Management, Change Management, Problem Management, Availability Management and Service Level Management Implement tools(BSM Lite tools ) for server monitoring and service desk, change management User RIM Lite partner to provide database management and application management support services Manage vendor performance using reporting available through BSM Lite and ITIL Lite Identify improvement areas through continual service improvement. This again is achieved using ITIL Lite and BSM Lite © Copyright 2011 Vyom Labs Pvt. Ltd.

RIM Services for large manufacturing companyVyom Labs Pvt. Ltd. www.vyomlabs.com  Remote Database Managed Services Client Context is a global Manufacturing organization having 61000 employees worldwide Scope of Work • Remote Database Management Services • 24X7 Support for databases, Proactive monitoring, Space management, Performance Case Study 1 tuning, Backup Management, Third party management etc. Vyom Labs Approach • ITIL Lite: SLA based delivery of services • BSM Lite: Automation achieved using Vyom ITSMEdge suite of solutions including Service Desk, Change Management, Service Level Management, Availability and Capacity Management, Dashboard & Analytics Solutions • RIM Lite: Team consisting of L1, L2, L3 engineers and Project Manager for coordination and ensuring SLAs are meet and work performed as per the SOW • Biometric security system installed to ensure secure access to remote delivery center Business Value Agile partner to take care of fast ramp needs Outcome based (SLA, SOW etc.) engagement model rather than resource augmentation based Cost Saving © Copyright 2011 Vyom Labs Pvt. Ltd.

IT Infrastructure Services to technology companyVyom Labs Pvt. Ltd. www.vyomlabs.com  Onsite and remote delivery for range of IT Infrastructure Services Client Context is a medium size technology company having dynamic environment of production and R&D systems Scope of Work • Service Desk, Server Management, Database Management, Network Management, Security Case Study 2 Management, Storage Management • 12x6 support Vyom Labs Approach • ITIL Lite: Categorize different systems into product systems and development systems, developed service catalog, SLAs arrived at based on business priorities • BSM Lite: Automation and cost saving using Vyom ITSMEdge solution for Service Desk, Change Management, Service Level Management, Asset and Configuration Management, Availability Management and Capacity Management • RIM Lite: Team consisting of L1, L2, L3 engineers and Project Manager for coordination. L1 engineers deployed at different offices for larger offices. Business Value Outcome based (SLA, SOW etc.) engagement model rather than resource augmentation based, Consistently meet SLA, Cost Saving © Copyright 2011 Vyom Labs Pvt. Ltd.

Key DataVyom Labs Pvt. Ltd. www.vyomlabs.com  Founded in 2003  Head Quartered in Pune, India, offices in Bangalore, Mumbai, New Delhi and USA presence in many countries via partners worldwide  Focused offering to align IT with Business IT Infrastructure Management Services IT Infrastructure Management Solutions IT Service Management Trainings & Consulting  Delivered services in 5 continents  Professionally qualified 500+ employees  Vyom Labs ISO 20000 certified company in 2007 Pioneers of ITIL based offerings in India for IT Management EXIN Accredited organization for ITIL and ITSM Customers range from Fortune 50 company to growing manufacturing organization Group Company iWare Logic (www.iwarelogic.com) is Oracle Gold Partner © Copyright 2011 Vyom Labs Pvt. Ltd.

Vyom Labs offeringsVyom Labs Pvt. Ltd. www.vyomlabs.com  ITIL Lite ITIL Consulting, ITIL Training  BSM Lite Vyom ITSMEdge Solutions • Vyom ITSMEdge Integrated Service Desk • Vyom ITSMEdge Monitoring • Vyom ITSMEdge Reporting  RIM Lite Remote Infrastructure Management services for • Server Management (Windows, Linux, Unix) • Database Management (Oracle, MS SQL, DB2) • Application Management (SAP, Oracle Apps, MS Dynamics, Exchange etc) • Network Management, Storage Management, • Service Desk © Copyright 2011 Vyom Labs Pvt. Ltd.

Maximize availability of databasesa

by Vyom Labs on Dec 16, 2011

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Maximize availability of databasesa — Presentation Transcript

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