Introduction to ITIL V3 Foundation


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The Introduction to ITIL V3 Foundation PPT explains regarding the Training and Certification for Foundation Certificate in ITIL V3.

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Introduction to ITIL V3 Foundation

  1. 1. Introduction ITILv3 Foundation Course
  2. 2. What is ITIL? <ul><li>ITIL is a public framework that describes Best Practice in IT service management </li></ul><ul><li>Published between 1989 and 1995 </li></ul><ul><li>By CCTA – now called OGC </li></ul><ul><li>Initial version consisted of 31 associated books covering all aspects of IT service provision </li></ul><ul><li>A revised edition of seven, more closely connected and consistent books was released (ITIL v2) </li></ul><ul><li>In 2007 – Launch of five core books of ITIL v3 </li></ul>
  3. 3. ITIL v3 Core © Crown copyright 2007. Reproduced under license from OGC.
  4. 4. ITIL v3 – What Makes it Different? <ul><li>The latest version of ITIL builds on its existing well established approaches </li></ul><ul><li>These approaches are interpreted in the context of service lifecycle </li></ul><ul><li>The new aspects of ITIL v3 reflect a change in the role of IT within modern organizations: </li></ul><ul><ul><li>Service strategy as the central driver </li></ul></ul><ul><ul><li>Emphasis on service rather than process </li></ul></ul><ul><ul><li>Dynamic service portfolio rather than linear service catalogue </li></ul></ul><ul><ul><li>Integration (not just alignment) of IT with the rest of the organisation </li></ul></ul><ul><ul><li>The cycle of ‘Continuous Service Improvement’ </li></ul></ul>
  5. 5. What is the purpose of ITILv3 F? <ul><li>certify that the candidate has gained knowledge of </li></ul><ul><ul><li>ITIL terminology </li></ul></ul><ul><ul><li>Structure </li></ul></ul><ul><ul><li>Basic concepts </li></ul></ul><ul><li>Comprehended the core principles of ITIL practices for Service Management </li></ul>
  6. 6. Target Group <ul><li>Individuals who require a basic understanding of the ITIL framework </li></ul><ul><li>how it may be used to enhance the quality of IT service management </li></ul><ul><li>IT professionals that are working within an organization that has adopted & adapted ITIL </li></ul><ul><li>organization who need to be informed about ITIL </li></ul>
  7. 7. Blooms Taxonomy <ul><li>Service Management as a practice (Comprehension) </li></ul><ul><li>Service Lifecycle (Comprehension) </li></ul><ul><li>Key Principles and Models (Comprehension) </li></ul><ul><li>Generic Concepts (Awareness) </li></ul><ul><li>Selected Processes (Awareness) </li></ul><ul><li>Selected Roles (Awareness) </li></ul><ul><li>Selected Functions (Awareness) </li></ul><ul><li>Technology and Architecture (Awareness) </li></ul><ul><li>ITIL Qualification scheme (Awareness) </li></ul>
  8. 8. Why ‘ITIL’? <ul><li>Justify that processes and procedures meet industry standards for good practice </li></ul><ul><li>Confidence to stakeholders and in-house staff that expenditure in the business is being used to best effect </li></ul><ul><li>ITIL is the leading approach for recommending good practice for management of IT infrastructure and its interaction with the business </li></ul>
  9. 9. Latest ITIL qualification scheme
  10. 10. Conclusion <ul><li>Many organizations still see ITSM as being predominantly a technology issue </li></ul><ul><li>ITIL promotes a much more “joined up”, “end-to-end” approach to ITSM </li></ul><ul><li>ITIL v3 Foundation Certification for gaining fundamental knowledge on Service management Framework </li></ul>
  11. 11. <ul><li>Email: [email_address] </li></ul><ul><li>Website: </li></ul>