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Introduction to ITIL V3 Foundation
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Introduction to ITIL V3 Foundation



The Introduction to ITIL V3 Foundation PPT explains regarding the Training and Certification for Foundation Certificate in ITIL V3.

The Introduction to ITIL V3 Foundation PPT explains regarding the Training and Certification for Foundation Certificate in ITIL V3.



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Introduction to ITIL V3 Foundation Presentation Transcript

  • 1. Introduction ITILv3 Foundation Course
  • 2. What is ITIL?
    • ITIL is a public framework that describes Best Practice in IT service management
    • Published between 1989 and 1995
    • By CCTA – now called OGC
    • Initial version consisted of 31 associated books covering all aspects of IT service provision
    • A revised edition of seven, more closely connected and consistent books was released (ITIL v2)
    • In 2007 – Launch of five core books of ITIL v3
  • 3. ITIL v3 Core © Crown copyright 2007. Reproduced under license from OGC.
  • 4. ITIL v3 – What Makes it Different?
    • The latest version of ITIL builds on its existing well established approaches
    • These approaches are interpreted in the context of service lifecycle
    • The new aspects of ITIL v3 reflect a change in the role of IT within modern organizations:
      • Service strategy as the central driver
      • Emphasis on service rather than process
      • Dynamic service portfolio rather than linear service catalogue
      • Integration (not just alignment) of IT with the rest of the organisation
      • The cycle of ‘Continuous Service Improvement’
  • 5. What is the purpose of ITILv3 F?
    • certify that the candidate has gained knowledge of
      • ITIL terminology
      • Structure
      • Basic concepts
    • Comprehended the core principles of ITIL practices for Service Management
  • 6. Target Group
    • Individuals who require a basic understanding of the ITIL framework
    • how it may be used to enhance the quality of IT service management
    • IT professionals that are working within an organization that has adopted & adapted ITIL
    • organization who need to be informed about ITIL
  • 7. Blooms Taxonomy
    • Service Management as a practice (Comprehension)
    • Service Lifecycle (Comprehension)
    • Key Principles and Models (Comprehension)
    • Generic Concepts (Awareness)
    • Selected Processes (Awareness)
    • Selected Roles (Awareness)
    • Selected Functions (Awareness)
    • Technology and Architecture (Awareness)
    • ITIL Qualification scheme (Awareness)
  • 8. Why ‘ITIL’?
    • Justify that processes and procedures meet industry standards for good practice
    • Confidence to stakeholders and in-house staff that expenditure in the business is being used to best effect
    • ITIL is the leading approach for recommending good practice for management of IT infrastructure and its interaction with the business
  • 9. Latest ITIL qualification scheme
  • 10. Conclusion
    • Many organizations still see ITSM as being predominantly a technology issue
    • ITIL promotes a much more “joined up”, “end-to-end” approach to ITSM
    • ITIL v3 Foundation Certification for gaining fundamental knowledge on Service management Framework
  • 11.
    • Email: [email_address]
    • Website: www.vyomlabs.com