Presents Webinar on:

Adding agility to ITIL processes
using DevOps
Vyom Labs Overview
 Vyom Labs proudly works with the purpose of ‘Enabling organizations to Align
IT with Business for max...
Disclaimer
 All other trademarks, service marks and logos used in this Webinar are the
trademarks, service marks or logos...
Acknowledgement
 ITIL® is Registered Trade Marks of AXELOS Limited.
 IT Infrastructure Library® is a Registered Trade Ma...
Agenda






Why DevOps?
Fundamentals of DevOps & Agile
Comparison between ITIL and DevOps & Agile
Change in approach...
Basics First

www.vyomlabs.com

Source: Gartner
(Dec 2012)
Why DevOps?

• Traditional best practices need
to be enhanced to meet
business dynamics And agility
needs of today
• Risk ...
DevOps & Agile : Fundamentals
 DevOps = Development + Operations
Requirement management
Service management
Technical aspe...
ITIL & DevOps Comparison

ITIL
•
•
•
•
•
•

Static body of knowledge
Focus on processes
Technology independent
Regulated
L...
Change in Approach using DevOps
Process Design
 Maximize simplicity
Things should be as simple as possible

 Maximize co...
Change in Approach using DevOps
 People involvement
People who have stake in the outcome must be involved in the effort t...
What if ITIL is de facto





Cant think of incremental releases?
Everything is important (not only 80%)
Very low risk...
Example

Release Management
Change Management
Release Management
 Clearly define and communicate what should be provided from upstream
Service Design (Service Design P...
Change Management
 Maximize the number of standard changes
 Ensure the Change Management is represented in early stages ...
Key Partnerships

Other Key
Partnerships

www.vyomlabs.com
Thank You!
Email

: info@vyomlabs.com

Website : www.vyomlabs.com

www.vyomlabs.com
Adding agility to ITIL processes using DevOps
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Adding agility to ITIL processes using DevOps

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This Webinar will discuss and provide you a sighted approach towards ITIL process improvement. ITIL processes if used as a basis for a DevOps Organizations would give greater focus and help Identify the pain points. Mitigating these challenges in compliance with regulation and frameworks such as ITIL and DevOps would be mutually beneficial.

Agenda

• Why DevOps?

• Fundamentals of DevOps & Agile

• Comparison between ITIL and DevOps & Agile

• Change in approach using DevOps

• How to adapt ITIL processes with DevOps concept; Example
- Release management
- Change management

• Organizing Teams

• Q & A

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Adding agility to ITIL processes using DevOps

  1. 1. Presents Webinar on: Adding agility to ITIL processes using DevOps
  2. 2. Vyom Labs Overview  Vyom Labs proudly works with the purpose of ‘Enabling organizations to Align IT with Business for maximizing value.’ Founded In: Head Quarters: Geographic Spread: End-to-end Offerings: Key Partnerships: Key Certification: 2003 Pune, India 30+ Countries Consulting, Products and Education BMC, Oracle, EXIN, APMG, ISACA ISO 20000 Vyom Labs HQ Pune, India www.vyomlabs.com
  3. 3. Disclaimer  All other trademarks, service marks and logos used in this Webinar are the trademarks, service marks or logos of their respective owners.  The views expressed in this Webinar are views of the speakers and do not necessarily reflect the views of Vyom Labs Pvt. Ltd. www.vyomlabs.com
  4. 4. Acknowledgement  ITIL® is Registered Trade Marks of AXELOS Limited.  IT Infrastructure Library® is a Registered Trade Mark of AXELOS Limited.  COBIT® is a trademark of ISACA® registered in the United States and other countries. www.vyomlabs.com
  5. 5. Agenda      Why DevOps? Fundamentals of DevOps & Agile Comparison between ITIL and DevOps & Agile Change in approach using DevOps How to adapt ITIL processes with DevOps concept; Example o Release management o Change management  Q&A www.vyomlabs.com
  6. 6. Basics First www.vyomlabs.com Source: Gartner (Dec 2012)
  7. 7. Why DevOps? • Traditional best practices need to be enhanced to meet business dynamics And agility needs of today • Risk avert frameworks seem to be inefficient • We need new and reliable ways of handling the scale and agility requirement www.vyomlabs.com
  8. 8. DevOps & Agile : Fundamentals  DevOps = Development + Operations Requirement management Service management Technical aspect      Lean principle – reduce waste Reduces risks and increases agility Keep it simple Build multi skilled teams Use automation www.vyomlabs.com
  9. 9. ITIL & DevOps Comparison ITIL • • • • • • Static body of knowledge Focus on processes Technology independent Regulated Long established Mostly ignores software development www.vyomlabs.com DevOps • Dynamic body of knowledge • Focus on concepts • Embrace Technology • Not Regulated • Relatively New • Embrace software development
  10. 10. Change in Approach using DevOps Process Design  Maximize simplicity Things should be as simple as possible  Maximize consistency An aspect of simplicity (Standardization)     Focus on the 80% Don’t compromise on security Allow for Continual Improvement Explore possibilities of sprints www.vyomlabs.com
  11. 11. Change in Approach using DevOps  People involvement People who have stake in the outcome must be involved in the effort to implement an ITIL process They should  Be actively engaged  Help identify the obstacle, implications and actions to be addressed  Assist in address the challenges  Help identify critical success factors They need  To be empowered  To be listened to www.vyomlabs.com
  12. 12. What if ITIL is de facto     Cant think of incremental releases? Everything is important (not only 80%) Very low risk tolerance Does this mean that we will be ITIL snails?  There are many opportunities to add agility to existing high risk sensitive environments ..you have to just change the perspective www.vyomlabs.com
  13. 13. Example Release Management Change Management
  14. 14. Release Management  Clearly define and communicate what should be provided from upstream Service Design (Service Design Package)  Make use of Release and Deployment Models  Prioritize releases based on Business requirements and impact  Build realistic release schedules that have sufficient padding – set realistic expectations  Metric: Average time it takes to deploy a release by priority  Metric: Average time it takes to deploy a release by release model www.vyomlabs.com
  15. 15. Change Management  Maximize the number of standard changes  Ensure the Change Management is represented in early stages of service lifecycle  Place responsibility of creating the change record on the person who is most familiar with the change  Have approvers review changes before CAB meetings to keep the meetings as short as possible  For the CAB, represent the changes in different ways for different audiences  Metric: Average time it takes to review and evaluate the change www.vyomlabs.com
  16. 16. Key Partnerships Other Key Partnerships www.vyomlabs.com
  17. 17. Thank You! Email : info@vyomlabs.com Website : www.vyomlabs.com www.vyomlabs.com

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