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BMC Analytics: Reduce time to action on BSM

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We take a tour on key features of BMC Analytics for Business Service Management (BSM) and also understand the need for using BMC Analytics. We can Customize reports by integrating it with BMC ITSM and …

We take a tour on key features of BMC Analytics for Business Service Management (BSM) and also understand the need for using BMC Analytics. We can Customize reports by integrating it with BMC ITSM and SAP Business Objects.

Agenda:
* Introduction and benefits of BMC Analytics
* Architecture of BMC Analytics
* Integration of BMC Analytics with BMC Remedy ITSM and SAP Business Objects
* Viewing predefined reports for Incident Management, Service Level Management etc
* Customizing reports in BMC Analytics


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  • 1. Vyom Labs Pvt. Ltd.© Copyright 2013 Vyom Labs Pvt. Ltd.www.vyomlabs.com© Copyright 2013 Vyom Labs Pvt. Ltd.BMC Analytics: Reduce time to action on BSM
  • 2. Vyom Labs Pvt. Ltd.© Copyright 2013 Vyom Labs Pvt. Ltd.www.vyomlabs.com© Copyright 2013 Vyom Labs Pvt. Ltd.Disclaimer All other trademarks, service marks and logos used in this webinar are thetrademarks, service marks or logos of their respective owners. The views expressed in this webinar are views of the speakers and do not necessarilyreflect the views of Vyom Labs Pvt. Ltd.
  • 3. Vyom Labs Pvt. Ltd.© Copyright 2013 Vyom Labs Pvt. Ltd.www.vyomlabs.com© Copyright 2013 Vyom Labs Pvt. Ltd.Topics Introduction and benefits of BMC Analytics Architecture of BMC Analytics Integration of BMC Analytics with BMC Remedy ITSM and SAP Business Objects Viewing predefined reports for Incident Management, Service Level Management etc. Customizing reports of BMC Analytics
  • 4. Vyom Labs Pvt. Ltd.© Copyright 2013 Vyom Labs Pvt. Ltd.www.vyomlabs.com© Copyright 2013 Vyom Labs Pvt. Ltd.Introduction& Benefits of BMC Analytics
  • 5. Vyom Labs Pvt. Ltd.© Copyright 2013 Vyom Labs Pvt. Ltd.www.vyomlabs.com© Copyright 2013 Vyom Labs Pvt. Ltd.BMC Analytics Introduction BMC Analytics for Business Service Management (BSM) provides out-of-the-boxinteractive reporting and analysis, so non-technical users can quickly slice and dicedata to uncover trends and details associated with how IT is supporting businessservices and goals. BMC Analytics provides reporting capabilities that enable point-and-click analysis andreporting across business service configurations, linking incident and problem data(from BMC Remedy Service Desk) with configuration and relationship data (from theBMC Atrium CMDB) and contract, software license, lease, and warranty information(from BMC Remedy Asset Management).
  • 6. Vyom Labs Pvt. Ltd.© Copyright 2013 Vyom Labs Pvt. Ltd.www.vyomlabs.com© Copyright 2013 Vyom Labs Pvt. Ltd.Benefits of BMC Analytics Puts critical business intelligence at your finger tips to help you understand key business servicesmetrics. Improve support and decision-making for business services through interactive reporting andanalysis Provides a pre-built data “universe” that gives non-technical users the ability to intuitivelycreate their own reports in seconds – without programming Uses a Web-based interface for interactive, ad-hoc query and analysis Allows the scheduling and sharing of Web-based reports across an organization’s IT and businessusers Reduce time-to-action on BSM improvements by delivering investigative analysis to the peoplewho need them, exactly when they are needed Cut down cost and improve efficiency through informed decision making Highly intuitive, graphical interface with right-time metrics aggregated across IT processes Drill-down and trending capabilities across business services A Web-based interface for interactive, ad hoc query and analysis and Optimize decisions andaccelerate results
  • 7. Vyom Labs Pvt. Ltd.© Copyright 2013 Vyom Labs Pvt. Ltd.www.vyomlabs.com© Copyright 2013 Vyom Labs Pvt. Ltd.Architecture of BMC Analytics
  • 8. Vyom Labs Pvt. Ltd.© Copyright 2013 Vyom Labs Pvt. Ltd.www.vyomlabs.com© Copyright 2013 Vyom Labs Pvt. Ltd.Internal Architecture of BMC Analytics
  • 9. Vyom Labs Pvt. Ltd.© Copyright 2013 Vyom Labs Pvt. Ltd.www.vyomlabs.com© Copyright 2013 Vyom Labs Pvt. Ltd.Position of BMC Analytics from ITSM Standpoint
  • 10. Vyom Labs Pvt. Ltd.© Copyright 2013 Vyom Labs Pvt. Ltd.www.vyomlabs.com© Copyright 2013 Vyom Labs Pvt. Ltd.Solution Architecture of BMC Analytics
  • 11. Vyom Labs Pvt. Ltd.© Copyright 2013 Vyom Labs Pvt. Ltd.www.vyomlabs.com© Copyright 2013 Vyom Labs Pvt. Ltd.Integration of BMC Analytics with SAP Business Objects& BMC Remedy ITSM
  • 12. Vyom Labs Pvt. Ltd.© Copyright 2013 Vyom Labs Pvt. Ltd.www.vyomlabs.com© Copyright 2013 Vyom Labs Pvt. Ltd.
  • 13. Vyom Labs Pvt. Ltd.© Copyright 2013 Vyom Labs Pvt. Ltd.www.vyomlabs.com© Copyright 2013 Vyom Labs Pvt. Ltd.
  • 14. Vyom Labs Pvt. Ltd.© Copyright 2013 Vyom Labs Pvt. Ltd.www.vyomlabs.com© Copyright 2013 Vyom Labs Pvt. Ltd.
  • 15. Vyom Labs Pvt. Ltd.© Copyright 2013 Vyom Labs Pvt. Ltd.www.vyomlabs.com© Copyright 2013 Vyom Labs Pvt. Ltd.
  • 16. Vyom Labs Pvt. Ltd.© Copyright 2013 Vyom Labs Pvt. Ltd.www.vyomlabs.com© Copyright 2013 Vyom Labs Pvt. Ltd.
  • 17. Vyom Labs Pvt. Ltd.© Copyright 2013 Vyom Labs Pvt. Ltd.www.vyomlabs.com© Copyright 2013 Vyom Labs Pvt. Ltd.
  • 18. Vyom Labs Pvt. Ltd.© Copyright 2013 Vyom Labs Pvt. Ltd.www.vyomlabs.com© Copyright 2013 Vyom Labs Pvt. Ltd.
  • 19. Vyom Labs Pvt. Ltd.© Copyright 2013 Vyom Labs Pvt. Ltd.www.vyomlabs.com© Copyright 2013 Vyom Labs Pvt. Ltd.
  • 20. Vyom Labs Pvt. Ltd.© Copyright 2013 Vyom Labs Pvt. Ltd.www.vyomlabs.com© Copyright 2013 Vyom Labs Pvt. Ltd.
  • 21. Vyom Labs Pvt. Ltd.© Copyright 2013 Vyom Labs Pvt. Ltd.www.vyomlabs.com© Copyright 2013 Vyom Labs Pvt. Ltd.
  • 22. Vyom Labs Pvt. Ltd.© Copyright 2013 Vyom Labs Pvt. Ltd.www.vyomlabs.com© Copyright 2013 Vyom Labs Pvt. Ltd.Sample Use Case for BMC Analytics
  • 23. Vyom Labs Pvt. Ltd.© Copyright 2013 Vyom Labs Pvt. Ltd.www.vyomlabs.com© Copyright 2013 Vyom Labs Pvt. Ltd.Sample Use Case for BMC Analytics Problem statementIncrease in lease payments over a period of time CIO:-Why did the lease penalties increase considerably higher in last monthcompared with previous four Months?
  • 24. Vyom Labs Pvt. Ltd.© Copyright 2013 Vyom Labs Pvt. Ltd.www.vyomlabs.com© Copyright 2013 Vyom Labs Pvt. Ltd.Sally:- Notices that the lease penalty was considerably higher inthe last month as compared with the previous four months.Observing theoptionsavailable inBMCAnalytics forBSM. Sallysuspects thatthe leasedequipmentwas not beingreturned ontime.Solutions
  • 25. Vyom Labs Pvt. Ltd.© Copyright 2013 Vyom Labs Pvt. Ltd.www.vyomlabs.com© Copyright 2013 Vyom Labs Pvt. Ltd.Ad-hoc Report From the list of available fields, she also selects Asset ID, Asset Owner, and ActualReturn Date to include in this new report along with the custom variable.
  • 26. Vyom Labs Pvt. Ltd.© Copyright 2013 Vyom Labs Pvt. Ltd.www.vyomlabs.com© Copyright 2013 Vyom Labs Pvt. Ltd.Result of the Use Case As a result of creating the ad hoc report and analyzing the data displayed in it, Sally isable to identify the problem, as shown in the figure below.
  • 27. Vyom Labs Pvt. Ltd.© Copyright 2013 Vyom Labs Pvt. Ltd.www.vyomlabs.com© Copyright 2013 Vyom Labs Pvt. Ltd.Email Looking at this data, her hypothesis is confirmed. The delay in returning the leasedequipment had definitely increased during the last month. This is what accounted forthe increase in lease penalties. She sends the results of her analysis to the CIO using the email facility in SAP BusinessObjects. She explains the reason for the increase in lease payments.
  • 28. Vyom Labs Pvt. Ltd.© Copyright 2013 Vyom Labs Pvt. Ltd.www.vyomlabs.com© Copyright 2013 Vyom Labs Pvt. Ltd.Login Procedure to BOXI Login
  • 29. Vyom Labs Pvt. Ltd.© Copyright 2013 Vyom Labs Pvt. Ltd.www.vyomlabs.com© Copyright 2013 Vyom Labs Pvt. Ltd.Select Module Classes in the IT Service Management universe
  • 30. Vyom Labs Pvt. Ltd.© Copyright 2013 Vyom Labs Pvt. Ltd.www.vyomlabs.com© Copyright 2013 Vyom Labs Pvt. Ltd.Ongoing Payments to Vendors This report displays payment history and details of current payments made to variousvendors. Drill-down reports show the details of payments sent to a particular vendor.
  • 31. Vyom Labs Pvt. Ltd.© Copyright 2013 Vyom Labs Pvt. Ltd.www.vyomlabs.com© Copyright 2013 Vyom Labs Pvt. Ltd.Report detail viewDrill down option formore analysis.
  • 32. Vyom Labs Pvt. Ltd.© Copyright 2013 Vyom Labs Pvt. Ltd.www.vyomlabs.com© Copyright 2013 Vyom Labs Pvt. Ltd.Drill down report
  • 33. Vyom Labs Pvt. Ltd.© Copyright 2013 Vyom Labs Pvt. Ltd.www.vyomlabs.com© Copyright 2013 Vyom Labs Pvt. Ltd.How to create an ad-hoc report?
  • 34. Vyom Labs Pvt. Ltd.© Copyright 2013 Vyom Labs Pvt. Ltd.www.vyomlabs.com© Copyright 2013 Vyom Labs Pvt. Ltd.Adding required fields
  • 35. Vyom Labs Pvt. Ltd.© Copyright 2013 Vyom Labs Pvt. Ltd.www.vyomlabs.com© Copyright 2013 Vyom Labs Pvt. Ltd.Running the Report query
  • 36. Vyom Labs Pvt. Ltd.© Copyright 2013 Vyom Labs Pvt. Ltd.www.vyomlabs.com© Copyright 2013 Vyom Labs Pvt. Ltd.Report Parameters for the Use CaseAssetIDSerialNoOwner ReturnDateDays inDelay
  • 37. Vyom Labs Pvt. Ltd.© Copyright 2013 Vyom Labs Pvt. Ltd.www.vyomlabs.com© Copyright 2013 Vyom Labs Pvt. Ltd.Sending Reports via EmailAssetIDSerialNoOwner ReturnDateDaysinDelay
  • 38. Vyom Labs Pvt. Ltd.© Copyright 2013 Vyom Labs Pvt. Ltd.www.vyomlabs.com© Copyright 2013 Vyom Labs Pvt. Ltd.Incident Management Summary Report
  • 39. Vyom Labs Pvt. Ltd.© Copyright 2013 Vyom Labs Pvt. Ltd.www.vyomlabs.com© Copyright 2013 Vyom Labs Pvt. Ltd.Incident Management Detail Report
  • 40. Vyom Labs Pvt. Ltd.© Copyright 2013 Vyom Labs Pvt. Ltd.www.vyomlabs.com© Copyright 2013 Vyom Labs Pvt. Ltd.Service Level Management Report List
  • 41. Vyom Labs Pvt. Ltd.© Copyright 2013 Vyom Labs Pvt. Ltd.www.vyomlabs.com© Copyright 2013 Vyom Labs Pvt. Ltd.Service Level Management Report
  • 42. Vyom Labs Pvt. Ltd.© Copyright 2013 Vyom Labs Pvt. Ltd.www.vyomlabs.com© Copyright 2013 Vyom Labs Pvt. Ltd.Customization of Reports
  • 43. Vyom Labs Pvt. Ltd.© Copyright 2013 Vyom Labs Pvt. Ltd.www.vyomlabs.com© Copyright 2013 Vyom Labs Pvt. Ltd.Tickets by SLA ConsumedThe graph will show the count of tickets with the SLA consumptionof ticket.The SLA consumption will be based on Resolution SLA.· X – Axis – [0-30]% [30-60]% [60-90]% [Breached]· Y – Axis – Ticket Count
  • 44. Vyom Labs Pvt. Ltd.© Copyright 2013 Vyom Labs Pvt. Ltd.www.vyomlabs.com© Copyright 2013 Vyom Labs Pvt. Ltd.Tickets by SLA Consumed Summary Report 2013-02-28 12:00:00 AM : 2013-03-03 11:36:52 PM
  • 45. Vyom Labs Pvt. Ltd.© Copyright 2013 Vyom Labs Pvt. Ltd.www.vyomlabs.com© Copyright 2013 Vyom Labs Pvt. Ltd.Tickets by SLA Consumed Detail Report
  • 46. Vyom Labs Pvt. Ltd.© Copyright 2013 Vyom Labs Pvt. Ltd.www.vyomlabs.com© Copyright 2013 Vyom Labs Pvt. Ltd.Q & A SessionQuestionsAnswers
  • 47. Vyom Labs Pvt. Ltd.© Copyright 2013 Vyom Labs Pvt. Ltd.www.vyomlabs.com© Copyright 2013 Vyom Labs Pvt. Ltd.Vyom Labs Pvt LtdAditi Samruddhi, Baner, Pune,India - 411045Email: info@vyomlabs.comWebsite: www. vyomlabs.com