inside outside and online (Michigan Lib Consortium)

inside outside & online building community with libraries annual meeting 2007

................... down on the farm

Mildred Francis Noble 1934 [my grandma]

[my grandma’s favorite song]

[my grandma’s favorite airman]

[my favorite library consortium]

................... library landscape

“ we are bowling alone. more Americans are bowling than ever before, but they are not bowling in leagues. ” -robert putnam

. . . . . . . . . web 2.0 Bloglines iGoogle Flickr YouTube Twitter Facebook MySpace Netflix …

conversation [discursive action]

people

[us]

Blogs Wikis Podcasts Mashups Social Networks RSS [powered by]

content & community

[not organized] [not controlled]

[making sense]

“ librarians have made retrieval and accuracy a god—disregarding what users’ preferences are ” -associate university librarian OCLC Environmental Scan 2003

“ libraries should be about the people they’re for, not about the services we think they need ” -Barbara Fister Gustavus Adolphus College, Minnesota

library = books

“ books and materials are secondary in a public library. the most important aspect is the human interaction. the library experience cannot be viewed as just an information transaction, but rather as an opportunity to touch and connect lives ” -Cheryl Napsha Director, Bethel Park Public Library

“ technology must support the relationship and community building efforts of the library, else there isn’t much use for it ” -William Barrow Cleveland State University

“ don’t get hemmed in by thinking things aren’t ‘what libraries do’ we don’t just provide books and internet services – we help the community. we can do that in more ways than we’re used to doing. ” -Mary Doud Kalamazoo Public Library

“ I wish we could call FEMA. this feels like a natural disaster to me ” -library director Jackson County, OR

................... building community

[social capital] the collective value of social networks and their inclinations to do nice things for each other [social network] our connections with people [trust] connections over time

so what?

listen ...................

& respond . . . . . . . . . . . . . . . . . . .

“ let me start a new mantra … people formerly known as patrons. by opening this conversation we can begin to creat the programs and services our customers will use ” -Nancy Dowd The M Word: Marketing Libraries

[but there’s no place like . . . . . ]

[home]

“ I’m so glad you joined the twitter world. MRRL is always doing what’s relevant ” -tab MRRL MySpace friend, Missouri

................... engage

“ markets are conversations . their members communicate in language that is natural, open, honest, direct, funny and often shocking. whether explaining or complaining, joking or serious, the human voice is unmistakably genuine ”

-cluetrain manifesto 2000

“ we are building community daily in a manner we never would have imagined a year ago ” -Teen Services Librarian Seattle Public Library

[help them connect] [with each other] [and we’re relevant]

What are my friends doing? . . .

................... iterate

“ project met goals. participants were satisfied. the library made some money as far as measurement, I ask people in the community how we’re doing. that’s it. I believe that touching the lives of marginalized populations can’t be measured in any true way. ”

End Results

Processes and Practices

Learning and Growth

Leadership & Engagement

“ just commit to it. make it a high priority ” -Catherine D’Italia Hartford Public Library, CT

................... space & place

. . . . . . . . . . . . . . . . . . . inside

outside

& online

“ technology changes. humans don’t. ” -Deborah Schultz

[merci] chrystie hill | itgirl [email_address] librariesbuildcommunities.org http://scanblog.blogspot.com http://webjunction.org http://twitter.com/itgirl http://www.flickr.com/chrystiehill Facebook: chrystiehill

[credits] Bad Librarian!