Be the first to like this
Because most organisations will only make a significant investment in a new CRM/database system every few years, they don't always consider how they need to compare the costs of such purchases. And it is vital that when comparing costs you don't just look at the cost of the software - you must look at far more than that. One useful approach to help with that is to use the Total Cost of Ownership (TCO) cost model. This report provides a basic introduction to this.