ETHICAL AND LEGAL ISSUES LEGAL TERMS AND DEFINITIONS• Abandonment: – Is when a family or agency leaves an Consumer without care or support.• Assault: – Takes place when an Consumer intentionally attempts or threatens to touch another Consumer in a harmful or offensive manner without their consent.• Battery: – Takes place when an Consumer harmfully or offensively touches another Consumer without their consent.
ETHICAL AND LEGAL ISSUES LEGAL TERMS AND DEFINITIONS• False imprisonment: – Takes place when you intentionally restrict an Consumer’s freedom to leave a space.• Fraud: – Means that a person intentionally gives false information in order to make money or gain an advantage.• Invasion of privacy: – Is revealing personal or private information without an Consumer’s consent.
ETHICAL AND LEGAL ISSUES LEGAL TERMS AND DEFINITIONS• Liability – Refers to the degree to which you or your employer will be held financially responsible for damages resulting from your negligence.• Malpractice – Is a failure to use reasonable judgment when applying your professional knowledge.• Negligence – Is when a personal injury or property damage is caused by your act or your failure to act when you have a duty to act.
ETHICAL AND LEGAL ISSUES MANDATORY REPORTING• Mandatory reporting: – All persons responsible for the care of an incapacitated or vulnerable adult or child have a duty to report suspected abuse and neglect. – Reports must be made immediately (by phone or in person) to Adult Protective Services or Child Protective Services (depending on the person’s age) or to the police. – Failure to report is a misdemeanor.
ETHICAL AND LEGAL ISSUES MANDATORY REPORTING – If the Consumer is in immediate danger, call 911. – If the abuse is not life-threatening, report it to your Supervisor who will assist you in making the report to either of the 24-hour statewide reporting lines: – Adult Protective Services: 1-877-SOS-ADULT (1-877-767-2385) – Child Protective Services: 1-888-SOS-CHILD (1-888-767-2445)• Immunity: – All persons reporting are immune from any civil or criminal liability if the report does not involve any malicious misrepresentation, according to Arizona statutes (ARS § 46- 453).
ETHICAL AND LEGAL ISSUES PURPOSE OF A SERVICE PLAN• A care plan or support plan: – Is a written plan created to meet the needs of the person. – The plan is usually created during an in-home assessment of the Consumer’s situation, the strengths and care being provided by family and friends. – The plan defines the needs and objectives/goals for care.
ETHICAL AND LEGAL ISSUES PURPOSE OF A SERVICE PLAN• The plan: – Lists the actions to be provided by the DCW. – You must follow the plan as written. – Any deviations from a care or support plan may put the DCW at risk for disciplinary action. – Therefore, any changes need to be approved by the supervisor. – Care/support plans are reviewed by the care team. – The DCW may be asked for input as to how the plan is working. – Reporting and documenting are very critical in evaluating whether the plan is working or if it needs revision.
ETHICAL AND LEGAL ISSUES FOLLOW THE SERVICE PLAN• Only perform work assigned: – If you perform a task that was not assigned by your supervisor, you become liable for those actions. – A plan is developed for each Consumer that describes exactly what services should be provided. – This is called a care plan or support plan. – It lists the tasks you should do for this Consumer.
ETHICAL AND LEGAL ISSUES FOLLOW THE SERVICE PLAN• Do not do less work than assigned: – When you fail or forget to do all the tasks assigned, you may put your Consumer at risk. – As a result of your failure to act, you might be found negligent. – It is important that you understand the care or support plan for the Consumer. – You must do all the tasks assigned to you as described in the plan—not more and not less.
ETHICAL AND LEGAL ISSUES FOLLOW THE SERVICE PLAN• Avoid doing careless or low-quality work. – Performing tasks carelessly might make you liable for the damages or injuries that result.
ETHICAL AND LEGAL ISSUES RIGHTS OF A Consumer• Consumers have the right to: – Considerate and respectful treatment and care. – Not be abused emotionally, sexually, financially, or physically. – Design their treatment or service plan, decide how their services will be provided, and who will deliver those services (including requesting a change of caregiver). – Receipts or statements for their fee-based service. – Refuse treatment. – Privacy. – File a complaint with the agency. – Confidential handling of their personal information.
ETHICAL AND LEGAL ISSUES RIGHTS OF A Consumer• Consumer choice: – These Consumer rights are based on principles of self- determination and Consumer choice. – Consumers choose which services they want to receive. – They may also choose how services are provided. – The Consumer has the right to refuse. – Each person chooses what clothes to wear and what foods to eat. – Having choices improves well-being and makes the person more independent.
ETHICAL AND LEGAL ISSUES PRIVACY AND CONFIDENTIALITY• Health Insurance Portability and Accountability Act of 1996 (HIPAA): – HIPAA is a law that keeps the identifiable health information about our Consumers confidential. – It includes what must be done to maintain this privacy and punishments for anyone caught violating Consumer privacy. – The Office of Civil Rights of the U.S. Department of Health and Human Services is the agency authorized to enforce HIPAA’s privacy regulations. – The regulations took effect on April 14, 2003. – The rules on confidentiality in HIPAA are enforced by law.
ETHICAL AND LEGAL ISSUES PRIVACY AND CONFIDENTIALITY• Purpose of confidentiality: – Our Consumers need to trust us before they will feel comfortable enough to share any personal information with us. – In order for us to provide quality care, we must have this information. – They must know that whatever they tell us will be kept private and limited to those who need the information for treatment, payment, and health care operations.
ETHICAL AND LEGAL ISSUES PRIVACY AND CONFIDENTIALITY• What is confidential? – All information about our Consumers are considered private or confidential. – Whether written on paper, saved on a computer, or spoken aloud. – This includes their name, address, age, Social Security number, and any other personal information. – It also includes the reason the Consumer is sick, the treatments and medications he/she receives, caregiver information, any information about past health conditions, future health plans, and why the Consumer is open to services.
ETHICAL AND LEGAL ISSUES PRIVACY AND CONFIDENTIALITY• Communication: – Spoken communication runs the range from conducting Consumer interviews, paging Consumers, whispering in corridors, to talking on telephones. – Written communication includes the hard copy of the medical record, letters, forms, or any paper exchange of information. Electronic communication includes computerized medical records, electronic billing and e-mail. – If you reveal any of this information to someone who does not need to know, you have violated a Consumer’s confidentiality, and you have broken the law.
ETHICAL AND LEGAL ISSUES PRIVACY AND CONFIDENTIALITY• Consequences for not keeping confidentiality: – The consequences will vary, based on the severity of the violation, whether the violation was intentional or unintentional. – Depending on the violation agencies may be fined by the government if they are found to be in non-compliance with HIPAA regulations. – Agencies and their employees can receive civil penalties up to $25,000 for the violation. – Agencies and their employees can also receive criminal penalties up to a $250,000 fine and/or 10 years in prison for using information for commercial or personal gain or malicious harm.
ETHICAL AND LEGAL ISSUES PRIVACY AND CONFIDENTIALITY• Important: – If you notice a breach of confidentiality, inform your supervisor immediately. – Do not repeat the Consumer’s information to anyone. – Remind the person that told you the personal information about confidentiality requirements.
ETHICAL AND LEGAL ISSUES NEED TO KNOW RULE– This rule is really common sense.– If you need to see Consumer information to perform your job, you are allowed to do so.– But, you may not need to see all the information about every Consumer.– You should only have access to what you need to in order to perform your job.– There may also be occasions when you will have access to confidential information that you don’t need for your work.– For example, you may see information on whiteboards or sign-in sheets. You must keep this information confidential.
ETHICAL AND LEGAL ISSUES NEED TO KNOW RULE– There’s no doubt that you will overhear private health information as you do your day-to-day work.– As long as you keep it to yourself, you have nothing to worry about.– In the course of doing your job, you may also find that Consumers speak to you about their condition.– Although there’s nothing wrong with this, you must remember that they trust you to keep what they tell you confidential.– Do not pass it on unless it involves information the professional staff needs to know to do their jobs.– Tell the Consumer that you will be sharing it with the professional staff or encourage them to tell the information themselves.
ETHICAL AND LEGAL ISSUES ALLOWING DECISIONS ABOUT SERVICES• Consumers choices: – The DCW should respect the Consumers choices. – When a person is not allowed to make decisions about services, that takes away from his/her rights. – As a DCW, if you are concerned about a choice, explain why you are concerned, discuss an alternative, contact your supervisor for instructions, and document what you did.
ETHICAL AND LEGAL ISSUES ALLOWING DECISIONS ABOUT SERVICES• Promote independence: – Independent living and self-determination are values that stress dignity, self responsibility, choices and decision making. – Independent living is the freedom to direct ones own life. – Each Consumer has the right to optimize his or her personal ability and fully integrate into the community.
ETHICAL AND LEGAL ISSUES ALLOWING DECISIONS ABOUT SERVICES– You get to be in charge of your own life.– You might seek advice, but you make decisions for yourself.– You know what is best for you.– It does not mean doing everything all by yourself.– You might need assistance around your home.– You choose who assists you.– You pursue your dreams.– You explore your potential, talents and abilities.– It means having the freedom to fail and learn from your failures as well as experience successes, just as non-disabled people do.– The opportunity for independent living and self-determination is essential to the well being of people with disabilities.
ETHICAL AND LEGAL ISSUES ALLOWING DECISIONS ABOUT SERVICES– We promote and value equal opportunity, full integration and Consumer choice.– We promote the achievement of full rights and empowerment of all persons with disabilities.– We promote the full participation of people with disabilities in the cultural, social, recreational and economic life of the community.– We promote Consumer choice/control—the Consumer’s right to make informed decisions regarding his or her best interests in all aspects of life.– We promote the involvement of people with disabilities in the decision-making process of community programs and services.
ETHICAL AND LEGAL ISSUES LIVING WILL• Living will: – Legal document that outlines the medical care a Consumer wants or does not want if he or she becomes unable to make decisions. – An example would be the use of a feeding tube.
ETHICAL AND LEGAL ISSUES DURABLE MEDICAL POWER OF ATTORNEY• Durable medical power of attorney: – Legal document that designates another person to act as an agent or a surrogate in making medical decisions if the Consumer becomes unable to do so.
ETHICAL AND LEGAL ISSUES “ORANGE FORM”• The Pre-Hospital Medical Care Directive, also known as the “orange form” or a DNR: – This is a special advance directive. – This form says that if the heart stops beating or breathing stops, the Consumer does not want to receive cardiopulmonary resuscitation (CPR) under any circumstances. – This special form, which is bright orange in color, notifies the paramedics and emergency medical services people that this choice has been made.
ETHICAL AND LEGAL ISSUES “ORANGE FORM”• When a Consumer has an Orange form: – When the DCW notes that the Consumer has an orange form, the DCW should contact his/her supervisor to determine the policies and procedures related to CPR for the Consumer. – It is also important to remember that the orange form only covers cardiac and respiratory arrest. – If the Consumer has another type of medical emergency, the DCW should provide first aid measures, including calling 911 as indicated.