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Avaya 体验之旅

Avaya 体验之旅

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3 junhua-experience show unified communication 3 junhua-experience show unified communication Presentation Transcript

  • Wu Junhua Avaya ChinaConsulting System Engineer Proprietary and Confidential © 2010 Avaya Inc. All rights reserved.
  • An Ideal Unified Communications Experience 8765309
  • An Ideal Unified Communications Experience 8765309
  • . d e v r e s e r s t h gi r l l A . 0 1 0 2 . c nI a y a v A © Redefining the Business Communication Experience
  • Enterprise Journey Over Time Transform your Business 业务转型 Deploy New Rapidly create and Capabilities 新功能部署 deploy new services Applications and devices 快速创建和部署新服务 Collaboration as a 应用和设备 competitive advantage Improved productivity and 将协作化为竞争优势 customer experience 提高效率并优化客户体验 Extend Current Investments 扩展当前投资 Enhance with Avaya Aura™ Avaya Aura™Leverage Current Investment Dramatically reduced TCO充分利用现有投资 TCO Protect investments 保护投资 Maintain and grow existing platforms 维持和扩充现有平台
  • Enterprise Journey Over TimeLeverage Current Investments充分利用现有投资 Protect investments 保护投资 Maintain and grow existing platforms 维持和扩充现有平台
  • Leverage Current Investments ar u A a y a v A e til E C C CC SE N oi t a ci n u m m o C 0001 SC regana M n MC 0001 SC SMC PV SPM CONTINUED SUPPORT FOR EXISTING INVESTMENTS 继续支持现有投资 BUSINESS AS USUAL GROWTH WITH CURRENT PRODUCTS 以现有产品继续推动业务成长
  • Enterprise Journey Over Time Extend Current Investments 扩展当前投资 Enhance with Avaya Aura™ 利用Avaya Aura™进行强化 Dramatically reduced TCO 显著降低TCO
  • Extend Current Investments SIP Trunks Voice/Video Services Presence Services Application Integration System SBC Manager Session Manager Service Provider Network 供提务服 G450 络网商 Avaya Aura CC Elite NES CC Communication CS 1000 Manager CM CS 1000 CMS VP MPS Meridian SIMPLIFY AND REDUCE OPERATING COSTS UP TO 40% 简化并降低40%的运营成本 化并降低 的 MIGRATE OVER TIME WITH BUSINESS STRATEGY 根据业务战略逐步过渡 业务战略逐 根据业务战略逐步
  • Extend Current Investments Persistent context relevant toProductive collaboration every task and situation Accelerating business anytime, anywhere processes and applications 随时随地高效协作 同各个任务和环境紧密关联 加快业务流程和应用 的持续性情境 Seamless across multi-vendor devices Responsive mixed media and networks social experiences 无缝覆盖多厂商设备和网络 灵敏的混合媒体社交体验 Mission critical real-time performance 关键任务实时性能
  • Enterprise Customer Demands 使用自己选择的设备 无需重复历史— 为我量身定制、随 高效通信 信息近在指尖 时随地可用的通信 最终用户 更加贴近客户 更快解决问题 提高团队的 加快进入市场时间 工作效率 事业部 降低日常运营开支, 减少升级、实施和整 快速部署新功能和新应用, 优化TCO 合的风险 满足业务需求 IT部门 11
  • Revolution in Communications Architecture Collaboration Apps Video Avaya 协作应用 Apps New York 视频应用 Business 纽约 Apps 业务应用Contact Center Manila联络中心,马尼拉 Enterprise Network 企业网络 Cisco Sydney 悉尼 Avaya London Contact Center 伦敦 Mumbai Nortel Siemens 联络中心,孟买 Hong Kong Frankfurt 香港 法兰克福 .devreser sthgir llA .cnI ayavA 9002 © 21
  • Revolution in Communications Architecture Avaya Aura™ DATA CENTER Apps Integrated Communication Manager 数据中心 应用整合 SIP Trunking New York 纽约 SIP 中继 Avaya Aura™ SessionContact Center Manager Manila联络中心,马尼拉 Cisco Sydney 悉尼 Users Avaya Contact Center Anywhere London Mumbai 任意地点用户 伦敦 Nortel 联络中心,孟买 Hong Kong Siemens 香港 Frankfurt 法兰克福 .devreser sthgir llA .cnI ayavA 9002 © 31
  • 41 .devreser sthgir llA .cnI ayavA 9002 © Aura™ Avaya 络网交社 作协组小 reganaM noitaroballoC gnikrowteN 作协户用 puorG noitacinummoC laicoS noitarreoballoC sU 心中络联 MT aruA ayavA retneC 理处息消 tcatnoC gnigasseM 应用功能服务器 Application Feature Servers SIP 中继 SIP Trunking Business Agility, Empowered People
  • Enterprise Journey Over Time Deploy New Capabilities 新功能部署 Applications and devices 应用和设备 Improved productivity and customer experience 提高效率并优化客户体验
  • What is the experience? It is your perceptions and responses that result from use 16
  • Avaya End-to-End Video Conferencing Avayao e di V p o t k s e D a y a v A Avaya e ci v e D 桌面视频设备 Enterprise Worker Small Workgroup Medium-Large Conf Room 企业员工 小型工作组 大中型会议室 Integration with H.323 Avaya Video Avaya Video systems Anne L Coulombe, Global Video Solutions Anne L Coulombe, Global Video Solutions April, 2010 April, 2010Avaya one-X Communicator ® 71
  • Video for Everyone ENDPOINTS 终端 Avaya Desktop Avaya Video Avaya one-X Video Device Conferencing Systems Communicator Avaya桌面视频设备 Avaya 视频会议系统 desaB-PIS desaB-PIS 基于SIP的 基于SIP的 erutcurtsarfnI erutcurtsarfnI 基础架构 SSMS MS Contextual Contextual Collaboration Collaboration 情境协作 情境协作 81 81
  • Why it is cool ? Flare 采用Harman Kardon 的高保真音响系统 支持高清视频720P, 11吋 超大屏幕,全触屏拖拉拽 操作 支持蓝牙和WiFi连接, 预留3G/4G USB插口扩 展 集成全部UC 应用,Audio /Video/Web/IM/Presence 全功能 Exchange Calendar, Active Directory / OCS 等 办公应用全集成 可支桌面,亦可便携; 基于Android 操作系统, 基座扩展涵盖千兆网、 预置Google/ Facebook/ USB、低音炮喇叭、手柄、 系列软件,并支持扩展和开 耳机等接口 发客户化软件 91 91
  • 02 rotacinummoC X-eno ayavA eliboM X-eno rotacinummoC X-eno ayavA )resworB( latroP X-eno ayavA ayavA )resworb( latroP X-eno ayavA Flare™ on 96X1 IP Phone Avaya Flare™ ™Avaya Flare™ EXPERIENCE ™ Avaya Flare™ EXPERIENCE The Roadmap to Future
  • User Case Video
  • Get Started FastPeople-Centric CollaborationAvaya Video Collaboration Early Adopter Kit Avaya 视频协作早期用户促销包 $59,995* (customer price) (客户定价) x10 x10 x10 Avaya one-X® Avaya Extension to Cellular Avaya Aura™ Enterprise Communicator 6.0 and one-X Mobile Lite Edition User Licenses (x10)e ci v e D o e di V p o t k s e D a y a v AAvaya Flare Experience 支持SIP HD视频 Avaya 分机手机联动和 企业版用户许可(x10) 桌面视频设备结合 One-X Mobile Lite ( ) Avaya S8800 Avaya Aura™ Conferencing Standard Collaboration Server Edition port Licenses (x6) Avaya S8800 标准版端口许可(x6) Conferencing Server Avaya G430 Gateway 1 Year Support* 一年支持* Full Implementation 完整实施
  • Avaya web.alive: meet | sell | learnAvaya web.alive | | web.alive is a 3D virtual world Web.alive是一个3D 的虚拟世界 that provides an engaging enterprise collaboration experience 旨在提供富有吸引力的企业 协作体验 It’s an Immersive Communication Platform Enabling an all in One Collaboration Tool on Any Website 作为一种富有临场感的通信平台,它能在任意网站上实现一体化的协作工具 Proprietary and Confidential © 2010 Avaya Inc. All rights reserved. 32
  • web.alive | Business Valueweb.alive | 3 Increase Business Effectiveness 提高商业效益 Single Purpose Expanded Corporate Training Curriculum University 公司大学 LEARN 学习 单一用途培训 (HR课程) 扩展课程 (增加产品培训) (内部/外部) 2 Increase Revenue 增加收入 ecremmocE detsissA Events Customer Product Support SELL 销售 客户支持 serotS enilnO spihsnoitaler remotsuC Launches 活动、产品、发布 系关户客、店商上网、务商子电性助辅1 Dramatically Reduced Costs 显著降低成本 detubirtsiD Customer/ Larger Scale Partner EventsMEET 会议 较大规模市场活动 lanretnI Meetings 分布式内部团队会议 sgniteeM maeT 客户/合作伙伴会议 2 4
  • web.alive | Takes Existing Web Site and…web.alive | …… 52
  • web.alive | Simply and Securely Makes it…web.alive | …… 62
  • web.alive | Personal and Socialweb.alive | 72
  • Enterprise Journey Over Time Transform your Business 业务转型Rapidly create and deploynew services快速创建和部署新服务Collaboration as acompetitive advantage将协作化为竞争优势
  • ACE Packaged and Custom Applications ACEOCS & Same time 集成 Office和网络浏览器插件 自由办公桌 手机话费优化 企业门户 每年、每个用户节省300美元的 每年、每个用户节省230 每月、每个用户节省 每天、每个用户 差旅与会议开支 美元的不动产开支 540美元的通话费用 节省5分钟 Sales Portal Event Response Mobile Business Message Drop Verticals 销售门户网站 Manager 移动业务 and Blast 垂直行业 每年、每个用户 缩短中断时间:根据行 取决于行业和业务 每天节省1小时的客户端 取决于行业和业务 增加190美元收入 业不同介于每小时几千 更新时间。相当于每年每 92 到几百万美元之间 个用户13,000美元 92
  • Thank you Transform your Business Deploy New Capabilities Rapidly create and deploy new services Applications and devices Collaboration as a Improved productivity and competitive advantage customer experience Extend Current InvestmentsLeverage Current Investments Enhance with Avaya Aura™ Avaya Aura™ Dramatically reduced TCO Protect investments TCO Maintain and grow existing platforms