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itSMF Thailand Seminar 2012                                           Security intelligence           “Get updated on IT...
itSMF Thailand Seminar 2012                                                                                 Security int...
itSMF Thailand Seminar 2012                              Security intelligence                                          ...
itSMF Thailand Seminar 2012                                                                                            S...
itSMF Thailand Seminar 2012                                                                                           Se...
itSMF Thailand Seminar 2012                                                                                   Security i...
itSMF Thailand Seminar 2012                                                                                            S...
itSMF Thailand Seminar 2012                                                                                 Security int...
itSMF Thailand Seminar 2012                                                                                  Security in...
itSMF Thailand Seminar 2012                                                                                             ...
itSMF Thailand Seminar 2012                                                                                  Security in...
itSMF Thailand Seminar 2012                                                                                   Security i...
itSMF Thailand Seminar 2012                                                                                  Security in...
itSMF Thailand Seminar 2012                                                                                 Security int...
itSMF Thailand Seminar 2012                                                                                    Security ...
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Itsmf itil 2011 demo

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Transcript of "Itsmf itil 2011 demo"

  1. 1. itSMF Thailand Seminar 2012  Security intelligence “Get updated on ITIL Version 2011” p Date:27 March 2012 Time: 18:30 pm – 20:00 pm IBM Building G floor - Education Room 2 3 Building, 2-3
  2. 2. itSMF Thailand Seminar 2012  Security intelligence What’s New in ITIL v3 Version 2011 © Copyright, ACIS Professional Center Company Limited, All rights reserved 2
  3. 3. itSMF Thailand Seminar 2012  Security intelligence 500 Pages 276 PagesIncrease more pages for each book 346 Pages 458 Pages 3
  4. 4. itSMF Thailand Seminar 2012  Security intelligence 364 Pages 274 Pages gIncrease more pages for each book 386 Pages 276 Pages © Copyright, ACIS Professional Center Company Limited, All rights reserved 4
  5. 5. itSMF Thailand Seminar 2012  Security intelligence 262 Pages 233 P PagesIncrease more pages for each book © Copyright, ACIS Professional Center Company Limited, All rights reserved 5
  6. 6. itSMF Thailand Seminar 2012  Security intelligence Service Strategy More practical guidance and more examples © Copyright, ACIS Professional Center Company Limited, All rights reserved 6
  7. 7. itSMF Thailand Seminar 2012  Security intelligence Service Strategy (2) Explain relationship between business strategy and IT strategy ??? Business Strategy IT Strategy © Copyright, ACIS Professional Center Company Limited, All rights reserved 7
  8. 8. itSMF Thailand Seminar 2012  Security intelligence Service Design The design coordination process has been added © Copyright, ACIS Professional Center Company Limited, All rights reserved 8
  9. 9. itSMF Thailand Seminar 2012  Security intelligence Service Transition Clear and unambiguous explanation of these concepts © Copyright, ACIS Professional Center Company Limited, All rights reserved 9
  10. 10. itSMF Thailand Seminar 2012  Security intelligence Service Transition The process name has been changed Change Ch Evaluation Evaluation © Copyright, ACIS Professional Center Company Limited, All rights reserved 10
  11. 11. itSMF Thailand Seminar 2012  Security intelligence Service Operation Concept of a service request has been significantly enhanced © Copyright, ACIS Professional Center Company Limited, All rights reserved 11
  12. 12. itSMF Thailand Seminar 2012  Security intelligence Service Operation Incident matching procedure has been added © Copyright, ACIS Professional Center Company Limited, All rights reserved 12
  13. 13. itSMF Thailand Seminar 2012  Security intelligence Continual Service Improvement Introduction to CSI Register CSI Register © Copyright, ACIS Professional Center Company Limited, All rights reserved 13
  14. 14. itSMF Thailand Seminar 2012  Security intelligence Continual Service Improvement Some seven-step names and activities have been amended © Copyright, ACIS Professional Center Company Limited, All rights reserved 14
  15. 15. itSMF Thailand Seminar 2012  Security intelligence To be Continue in itSMF Thailand Seminar 2012 #1 Date:27 March 2012 Time:18:30 pm – 20:00 pm SP Building [informally known as IBM building] at Aree, G floor - Education Room 2-3 © Copyright, ACIS Professional Center Company Limited, All rights reserved 15
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