What analysts need to understand about business events - v1.2

What we shall cover in this session 1. What are “events”… Business building blocks: events, processes 2. Events in Business Analysis Events in REA, EPC etc 3. Identifying Events in Business Processes Events in Processes, BPMN 4. Events as Goals Can we detect other events of interest? Can we predict events? 5. The trend to Event-Driven Corporations and Vendors moving in this direction… © Copyright 2000-2011 TIBCO Software Inc.

What do we mean by “Event” • Observation or some Happening – “customer order arrived” – “policy form completed” – “policy form checked as valid” • Change in State – “policy activated” – “customer order processed” – “goods in-transit” • Message – Customer order message – Stock situation update – New policy for new product © Copyright 2000-2011 TIBCO Software Inc.

Why Do We Care About Events? • Life is event-driven. People are event-driven. Customers are event-driven. – Learning to ride a bicycle – Responding to flame and fire – Crossing the street – Purchasing food • Government & Business is also event-driven • Traditional IT systems are less so – Batch – … but this is changing © Copyright 2000-2011 TIBCO Software Inc.

Events are one of the fundamentals ofbusiness systems• Process tasks / work• Actor / Role• Time Data IO• Input / output Data• Events Some item of work Start Event + End Event Occurs over some time / Progress Event at some time Data Access Event Timeout Event .... © Copyright 2000-2011 TIBCO Software Inc.

Business Models for Events• Event Classifications – E.g. List all customer events – E.g. List all events that affect a customer contract (/entity) – E.g. List all events that need procedure statements / documented actions – GOOD: initial starting point – BAD: what is the context? © Copyright 2000-2011 TIBCO Software Inc.

1. State Models• A “lifecycle” model• Relates events to states of some entity – E.g. Customer: prospect, customer, ex-customer, repeat-customer, ...• GOOD: easy to relate to, common standard (UML)• BAD: what aspect / characteristic should “state” refer to? Status with respect to what? Level of detail or granularity? “UML is an IT standard and therefore not relevant to me” © Copyright 2000-2011 TIBCO Software Inc.

2. Event Process Chain Models• A high-level process model• Relates events to functions (processes) – E.g. Customer: receive order, check stock, ...• GOOD: simplistic process model• BAD: high level detail only Not a standard (Aris) © Copyright 2000-2011 TIBCO Software Inc.

3. Resources Events Agents (REA) Models• A resource model• Relates economic (increment and decrement) events between agents – C.f. transactions – E.g. Customer: receives-goods, provides-money, ...• GOOD: maps to organisation (agents) supports value-chain perspective• BAD: economic aspect might be limiting © Copyright 2000-2011 TIBCO Software Inc.

4. Business Process (BPMN) Models• A process / task model• Relates events as drivers of process tasks – E.g. Customer: application-received, application-confirmed, ... – Also: events of process-start and process-end• GOOD: relates to activities• BAD: simple orchestrated processes only © Copyright 2000-2011 TIBCO Software Inc.

BPMN is the Pro Standard for Process Models• 63 types of event! – Message – Timer – Escalation – Conditional – Link – Error – Cancel – Compensation – Signal – Multiple – Parallel Multiple – Terminate © Copyright 2000-2011 TIBCO Software Inc.

Events of Interest Relevant event of interest• Fraud / Theft – Thousands-millions of high-value small-size product items Product location – Complex production & supply chain change• Logistics / Scheduling – Raw material, production & delivery scheduling and resources Resource, requirement change• Activity Monitoring – Complex production and supply process with multiple actors Resource, requirement change © Copyright 2000-2011 TIBCO Software Inc.

Event identification / discovery1. Identify actors and roles2. Identify what they do and when they do it3. List the events + sources and destinations + preconditions + timescale for usage © Copyright 2000-2011 TIBCO Software Inc.

Events of Interest Relevant event of interest• Fraud / Theft – Thousands-millions of high-value small-size product items Product location – Complex production & supply chain change – How do you identify known patterns of “suspicious” behavior?• Logistics / Scheduling – Raw material, production & delivery scheduling and Resource, requirement change resources are complex, human- and time-dependent, and prone to change – Changes and production switches can lead to misallocation of resources - How do we do this better?• Activity Monitoring Resource, requirement change – Complex production and supply process with multiple actors – Key Performance Indicators need to be directly actionable © Copyright 2000-2011 TIBCO Software Inc.

Classifying Events• Positive Events – Product item X arrives at Production station S from Store T – Production worker Y arrives at Production station S – Production contract for item Z by time T is posted• Negative Events – Product item X has been in transit to Store T for >15 minutes – Subcomponent Y hasn’t arrived at the Production station by the ETA – Delivery of contract Z has not taken place• Sets of Events – 5+ items of Product item type Y failed to arrive at destination – Supplier Y was 5 mins late for 1 delivery, but made it early to the next – Return rate on component Z exceeds SLA % Missing eventsReinforcement events Aggregate events Weakening events © Copyright 2000-2011 TIBCO Software Inc.

What Events do you Really Want to Find?• Customer Service Failure• Customer Churn• Equipment Failure• SLA Exceeded• Sales Opportunity• Improve Customer Satisfaction Opportunity• Reduce cost-of-business opportunity• ... These are not simple events © Copyright 2000-2011 TIBCO Software Inc.

Event Definitions vs Business Rules Upon Assign Suspicion Investigator of Fraud• Capturing Business Rules from Business Processes: Example = “Spontaneous Event Initiating a Process”• Pattern Question: what specific conditions produce a spontaneous event that initiates a business process? Building Business Solutions: Business Analysis with Business Rules Ch7 Business Rules and Business Process Models R Ross and G Lam, 2011 © Copyright 2000-2011 TIBCO Software Inc.

EPTS Event Processing Reference Architecture Event Reaction Assessment, Routing, Prediction, Discovery, Learning State Management 0..* Complex Event Detection Consolidation, Composition, Aggregation 0..* Event Analysis Analytics, Transforms, Tracking, Scoring, Rating, Classification 0..* Event Preparation Identification, Selection, Filtering, Monitoring, Enrichment 0..* Event Production Event Consumption Application Time Dashboard, Apps, Publication, Retrieval External Reaction © Copyright 2000-2011 TIBCO Software Inc.

Event Channels Event Reaction Assessment, Routing, Prediction, Where do events come from, Discovery, Learning State Management 0..* Complex Event Detection and Consolidation, Composition, they go? where to Aggregation (producers, consumers) 0..* Event Analysis Analytics, Transforms, Tracking, Scoring, Rating, Classification 0..* Event Preparation Identification, Selection, Filtering, Monitoring, Enrichment 0..* Event Production Event Consumption Application Time Dashboard, Apps, Publication, Retrieval External Reaction © Copyright 2000-2011 TIBCO Software Inc.

Event Preparation Event Reaction Assessment, Routing, Prediction, Discovery, Learning State Management 0..* What selection operations Complex Event Detection Consolidation, Composition, do I need to perform? Aggregation 0..* Event Analysis Analytics, Transforms, Tracking, Scoring, Rating, Classification 0..* Event Preparation Identification, Selection, Filtering, Monitoring, Enrichment 0..* Event Production Event Consumption Application Time Dashboard, Apps, Publication, Retrieval External Reaction © Copyright 2000-2011 TIBCO Software Inc.

Event Analysis Event Reaction Assessment, Routing, Prediction, What computations Discovery, Learning State Management do I need to perform? 0..* Complex Event Detection Consolidation, Composition, Aggregation 0..* Event Analysis Analytics, Transforms, Tracking, Scoring, Rating, Classification 0..* Event Preparation Identification, Selection, Filtering, Monitoring, Enrichment 0..* Event Production Event Consumption Application Time Dashboard, Apps, Publication, Retrieval External Reaction © Copyright 2000-2011 TIBCO Software Inc.

Complex Event Detection Event Reaction Assessment, Routing, Prediction, Discovery, Learning State Management 0..* Complex Event Detection Consolidation, Composition, Aggregation 0..* Event Analysis Analytics, Transforms, Tracking, Scoring, Rating, Classification 0..* Event Preparation What event correlations or patterns Identification, Selection, Filtering, Monitoring, Enrichment do I need to0..* find? Event Production Event Consumption Application Time Dashboard, Apps, Publication, Retrieval External Reaction © Copyright 2000-2011 TIBCO Software Inc.

Event Reaction Event Reaction Assessment, Routing, Prediction, Discovery, Learning State Management 0..* Complex Event Detection Consolidation, Composition, Aggregation 0..* Event Analysis Analytics, Transforms, Tracking, Scoring, Rating, Classification 0..* Event Preparation What event actions Identification, Selection, Filtering, Monitoring, Enrichment do I need to perform? 0..* Event Production Event Consumption Application Time Dashboard, Apps, Publication, Retrieval External Reaction © Copyright 2000-2011 TIBCO Software Inc.

Event Lifecycle Event Reaction Assessment, Routing, Prediction, Discovery, Learning State Management Score as high risk 0..* Complex Event Detection Consolidation, Composition, Aggregation Match id change to new 0..* listing risk Event Analysis Invoke AntiFraud Analytics, Transforms, Tracking, Procedure Scoring, Rating, Classification Nth Listing in time m 0..* Event Preparation Identification, Selection, Filtering, Monitoring, Enrichment Listing / id change 0..* Event Production Event Consumption Application Time Dashboard, Apps, Publication, Retrieval External Reaction © Copyright 2000-2011 TIBCO Software Inc.

5. Event Dependencies• Expressions of event orderings• Relates events together as meaningful facts – E.g. Customer application-started followed by a Custom web session-timeout within 20minutes but not followed by a Customer application-completed within 20 minutes• GOOD: relates events to events• BAD: not a common practice in modelling OR technology © Copyright 2000-2011 TIBCO Software Inc.

FedEx“We need Event Decision-making Capabilities ... ““That’s where we are moving to event-oriented systems ...”“We need to make very real-time decisions about these shipments... “ © Copyright 2000-2011 TIBCO Software Inc.

AllState“We feed the ESB business events to our process and CEP engines, and to our Data Warehouse.” “... We have 800 [CEP] rules engines and its the fastest growing [service] technology we use...” “... We monitor BAM reports to change rules overnight... and increased closing rates by 15%” © Copyright 2000-2011 TIBCO Software Inc.

Something to think about...• We want agile processes • Process changes + rule changes – Respond to change are• We want agile decisions Events! – Change over time? • Change process / performance monitoring are related / can be managed... © Copyright 2000-2011 TIBCO Software Inc.

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What analysts need to understand about business events - v1.2

by isvana on Nov 17, 2011

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What analysts need to understand about business events - v1.2 — Presentation Transcript