TCS Insurance Business Process ServicesDocument Transcript
Business Process Services
Insurers worldwide are facing challenges in achieving sustainable growth with the surety of cost effective
delivery. They are looking for partners that allow them to be flexible and innovative in the experience
they offer their customers and producers. Servicing an expanding customer base cost effectively while
positively impacting customer delivery and experience often times seem like irreconcilable goals.
Working with a partner that has experience in all these areas gives insurers the confidence to rapidly
With proven expertise, TCS partners with insurance organizations
worldwide to support their growth strategies and expansion plans.
Our best-in-class services comply with geography-specific
regulatory norms. Our Insurance Services span end-to-end
processes in the property and casualty, life, annuity as well as
pensions and health space.
We leverage our synergies among business process, technology
and consulting services resulting in an enhanced customer-centric
environment. We provide platform based business services that
enable current as well as Greenfield operations to accelerate
penetration of new and existing customer bases.
TCS provides an entire ecosystem of services that enable operations
to be improved through Six Sigma process reengineering, on shore
sourced from our global centers or completely outsourced.
This flexible approach includes our service centers for front-office
operations (call center, TPA), core business operations (new
business, policy administration, claims), IT (workflow/imaging,
shared services), our proprietary as well as industry platforms and
infrastructure (network, telecom data centers). This enables our
customers to focus only on the outcome rather than building out
and maintaining an extensive operations and infrastructure that
add costs and uncertainty.
Up to 45% reduction in cost of operation through applications
consolidation and migration to platform.
Faster time-to-market leveraging synergies among platform,
consulting, work flow and infrastructure services.
Our GNDM approach provides insurance firms with the
necessary flexibility to operate across global locations.
GNDM also offers business continuity in case of natural
calamity/disaster. We service from over 15 international
locations across 5 continents offering international language
support. We also offer a choice of near-shore, onshore and
offshore delivery options combined with a global workforce
drawn from across 80 nationalities.
Up to 40% reduction in Claims cycle by removing NVA’s,
Six sigma and other methodologies
Up to 30% reduction in cycle time through automation of
processes and work-flow changes.