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Class 6: Putting it All Together: Tues June 11 2-3pm EST ...

Class 6: Putting it All Together: Tues June 11 2-3pm EST
How to organize interview notes
The types of notes investigators should take
What not to write down and why
What to do when the interviews are finished
Examining the interviews
What to do with interview notes (and recordings)
What to do if you’re called to testify

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Class 6 Putting It All Together Presentation Transcript

  • 1. Class 6: Putting It All TogetherDon RabonExpert Investigator, Author, Instructordwrabon@msn.com
  • 2. IntroductionDon RabonDon Rabon, CFE, author, speaker, instructor and former investigativedirector, has more than 34 years of experience conducting training ininterviewing techniques, detecting deception and investigative disclosureanalysis. Rabon is the author of many books, including Interviewing andInterrogation 2nd Edition and Fraud Related Interviewing. Rabon isretired from the North Carolina Justice Academy, North CarolinaDepartment of Justice, where he served as Deputy Director.Joe GerardJoe Gerard is the VP of Sales & Marketing at i-Sight, a leading providerof web-based case management software for corporate investigations.He’s worked with companies like Dell, Coke, Allstate, BP and more than100 others to implement improved investigative processes that leveragebest practices and case management.
  • 3. Putting It All Together
  • 4. Previously• Investigative interview preparation• Establishing a baseline and building rapport• Detecting deception and understandingmotives• Question types and when to use them• Telephone interviews
  • 5. And now…• Investigative interview preparation• Establishing a baseline and building rapport• Detecting deception and understandingmotives• Question types and when to use them• Telephone interviews• Putting it all together
  • 6. Putting It All TogetherTaking notes is most assuredly a criticalelement of an:• Inquiry• Investigation• Audit
  • 7. Putting It All TogetherAll else aside, it indicates to the interviewee thatyou’re listening to them
  • 8. Putting It All TogetherLet’s start with some participant assessments:
  • 9. Are you required to take notes during theconduct of your interviews?A. YesB. No
  • 10. If you answered “Yes” to question number one,are you required to maintain your notes?A. YesB. No
  • 11. Do you submit your notes with your final report?A. YesB. No
  • 12. Are your notes subject to discovery?A. YesB. No
  • 13. Within the process of inquiry, how do you utilizeyour notes?A. To write the subsequent reportB. BriefingC. TestimonyD. Other
  • 14. Are you required to maintain your notes afterfinal disposition?A. YesB. No
  • 15. Written policy?A. YesB. No
  • 16. Some note-taking context
  • 17. The Interview Flow DynamicI F DNotes are more than notes
  • 18. The Interview is not an isolated event;It is part of the inquiry dynamic;It flows with the inquiry, can change the directionof the inquiry and loop around.
  • 19. 991KnownBackgroundPrevious InterviewsSurveillance
  • 20. 991KnownBackgroundPrevious Interviews notesDocumentationSurveillance
  • 21. 991Known991Known199InterviewerKSA’sTrainingExternal ForcesSelf-Control
  • 22. 991991199991Known199Ability Level
  • 23. 991Known991199991Ability Level
  • 24. 991Known991199991Ability Level99Probability for anegative outcome
  • 25. Adequate note taking and utilization991KnownBackgroundPrevious Interviews notesDocumentationSurveillance
  • 26. Adequate note taking and utilization991991KnownBackground InvestigationPrevious Interviews notesDocumentationSurveillanceProportionallyenhancing theprobability for a positiveoutcome
  • 27. 991991991Known199Ability LevelPost Interview ActionsFLOWS
  • 28. 991991991Ability Level991991Known199Post Interview ActionsEndGame
  • 29. Next interview or re-interview991991991Ability Level991991Known199Post Interview ActionsEndGame
  • 30. Taken to the next level – continue to flow991KnownBackgroundPrevious InterviewsDocumentationSurveillanceEnhanced
  • 31. Notes are MORE than notesThey are not the endbut rather a means to the end
  • 32. How to organize interview notes
  • 33. • Type your notes• Donut knowledge - the ability to see whatisn’t there
  • 34. Suspected vehicle fire case notesDue to a prior obligation he opted to leave hisvehicle on the side of the Rd. He contacted theMPs this regard.At 12 noon the next day returned to the vehicle toinspect it and retrieve his wallet.At 1630 that same day he returned with an associate inhis vehicle to attempt to diagnose the problem andrepair it, leaving a tow truck an open option.What is NOT here?
  • 35. • Type your notes• Donut knowledge• Read the hard copy• Identify quotations and solid facts
  • 36. • Type your notes• “Donut” knowledge• Read the hard copy• Identify quotations and solid facts• Pinpoint what catches your attention
  • 37. VerbsHe ran to Mr. Smith’s vehicle to see if he hadwater.
  • 38. VerbsHe ran to Mr. Smith’s vehicle to see if he hadwater.
  • 39. ModifiersHe would never take anything from the storethat did not belong to him.
  • 40. ModifiersHe would never take anything from the storethat did not belong to him.
  • 41. PronounsShe saw him getting into his car.
  • 42. PronounsShe saw him getting into his car.
  • 43. • Look for grouping or connectivity• Establish chronological order• Think “through” your notes
  • 44. • Look for grouping or connectivity• Establish chronological order
  • 45. What not to write down and why• Avoid writing down any of your thoughts orimpressions“I don’t believe this”.• Can indicate that the inquiry is notobjective
  • 46. What to do when the interviews arefinishedThe interviewer may be required to produce areport, but will often not until they have a draftversion of the interview notes in hand.It is therefore important that notes are writtenup quickly.
  • 47. Again, depending upon policy(?)Have the interviewee confirm the written notesand to make any additional comments asnecessary.Any disparity regarding the content is notedand have the interviewee sign and date thenotes of the interview.
  • 48. Examining the interviews
  • 49. Conceptualized as atransitional processTargetOneTwoThree
  • 50. Conceptualized as a matrix• Data• Data• Data• DataSubject1Subject2Subject4Subject3
  • 51. What to do with interview notes (andrecordings
  • 52. What to do if you’re called to testify
  • 53. Challenge:Can you solve it with your notes?
  • 54. Challenge:Can you solve it with your notes?Missing Person ReportMary Smith, age 18, missing for two days;Anonymous tip indicated she was in room115 at the Star Light motel;Searched empty motel room. Found box ofNilla wafers and a picture of a male.
  • 55. Utilizing and thinking through your notes:What are the steps you can take to solve thecase?The first person to correctly identify andsubmit the steps…Wins a nice prizedwrabon@msn.com
  • 56. Summary
  • 57. QuestionsIf you have any questions, please submit them now.Thank you for taking the time to attend today’s webinar.If you have any questions about the information covered in the webinar,please contact:Joe Gerardj.gerard@i-sight.comDon Rabondwrabon@msn.com