Class 3 Detecting Deception

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Class 3 Detecting Deception and Understanding Motives: Tues March 12 2-3pm EST
Language indicators
Physical indicators
The types of deception
Tips for identifying deception
Determining where and how the interviewee is deceiving you
What to do once you’ve identified an area of deception
Why it’s important to understand why people do what they do
The importance of the language used by the interviewee
Language/phrases/words to watch for
Exercises for developing and improving skills

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Class 3 Detecting Deception

  1. 1. Class 3: Detecting Deception and Understanding Motives Don Rabon Expert Investigator, Author, Instructor dwrabon@msn.com
  2. 2. Introduction Don Rabon Don Rabon, CFE, author, speaker, instructor and former investigative director, has more than 34 years of experience conducting training in interviewing techniques, detecting deception and investigative disclosure analysis. Rabon is the author of many books, including Interviewing and Interrogation 2nd Edition and Fraud Related Interviewing. Rabon is retired from the North Carolina Justice Academy, North Carolina Department of Justice, where he served as Deputy Director. Joe Gerard Joe Gerard is the VP of Sales & Marketing at i-Sight, a leading provider of web-based case management software for corporate investigations. He’s worked with companies like Dell, Coke, Allstate, BP and more than 100 others to implement improved investigative processes that leverage best practices and case management.
  3. 3. Is This Person Telling Me The Truth?
  4. 4. Think about this:Why do people deceive each other ?
  5. 5. Professionally, why is it importantfor you to know if someone istelling you the truth?
  6. 6. What are the consequences if youdo not accurately make thetruth/deception assessment?
  7. 7. How do you determine if someoneis truthful or not?
  8. 8. Detecting deception as it relates tothe interviewing process – puttingit into perspective
  9. 9. The Deception Detection Process Initiate Attend Center – Changes in Behavior Direct – Subsequent Question
  10. 10. The Template forDetecting Deception
  11. 11. A Definition of Deception One person Deliberately Intentional No prior notification Mislead Not asked to do so Another
  12. 12. But here’s the thing -
  13. 13. Deception is learned
  14. 14. Learned at a VERY early age
  15. 15. 18 to 36 Months
  16. 16. For the deceiver, there is onesmall problem…
  17. 17. Juvenile Amnesia
  18. 18. KnowledgeExplicit ImplicitKnowledge that Knowledge ofis known which we are not consciously aware
  19. 19. That learned in the first 36 months goes from Explicit Knowledge Implicit Knowledge
  20. 20. As an example:
  21. 21. Deception Template
  22. 22. Deception1. Concealment 2.Probing QuestionsRoad of Distortion Elaborate Minimize Equivocate
  23. 23. EquivocateDialogic – From a question – ClosedQuestion – “Do, Is, Are, Did”Answer does not relate to the questionIt is intentional that the answer does notrelate to the question
  24. 24. Deception1. Concealment 2. FalsifyingProbing Questions Two errors:Road of Distortion Deception clues (symptoms) Elaborate Minimize Mistake Equivocate (reveals truth)
  25. 25. Anxiety The role of anxiety in detecting deception
  26. 26. Key – The Concept of Anxiety“Distress or uneasiness of mindcaused by fear of danger ormisfortune”
  27. 27. Anxiety ContinuumConcealment Falsifying Distortion Road 100 0
  28. 28. Deception Clues
  29. 29. Salient Deception CluesIndividual is: - Less certain – use of modifiers; - Fewer factual statements - Mention their own experience less often - Passive voice - Use of the second person pronouns
  30. 30. Salient Deception Clues-Refer to past events less often - -Historical present; - Shorter message duration - Adaptors - Hand gestures - Speech errors - Response latency will increase
  31. 31. Mistakes – Reveal the Truth
  32. 32. Questions If you have any questions, please submit them now. Thank you for taking the time to attend today’s webinar. If you have any questions about the information covered in the webinar, please contact: Joe Gerard Don Rabon j.gerard@i-sight.com dwrabon@msn.com

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