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Class 1: Investigation Interview Preparation Recording
 

Class 1: Investigation Interview Preparation Recording

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Advanced Investigation Interview Techniques. i-Sight will be offering a free six-part webinar education series: Advanced Investigation Interview Techniques, taught by Don Rabon, bestselling author, ...

Advanced Investigation Interview Techniques. i-Sight will be offering a free six-part webinar education series: Advanced Investigation Interview Techniques, taught by Don Rabon, bestselling author, speaker and trainer.
The courses will include instruction on advanced interviewing skills for all stages of the investigation interview process, from the initial planning to the final report. Topics will include planning interviews, detecting deception, conducting telephone interviews, establishing rapport, and much more.

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    Class 1: Investigation Interview Preparation Recording Class 1: Investigation Interview Preparation Recording Presentation Transcript

    • Class 1: Investigation Interview Preparation Don Rabon Expert Investigator, Author, Instructor dwrabon@msn.com
    • Introduction Don Rabon Don Rabon, CFE, author, speaker, instructor and former investigative director, has more than 34 years of experience conducting training in interviewing techniques, detecting deception and investigative disclosure analysis. Rabon is the author of many books, including Interviewing and Interrogation 2nd Edition and Fraud Related Interviewing. Rabon is retired from the North Carolina Justice Academy, North Carolina Department of Justice, where he served as Deputy Director. Joe Gerard Joe Gerard is the VP of Sales & Marketing at i-Sight, a leading provider of web-based case management software for corporate investigations. He’s worked with companies like Dell, Coke, Allstate, BP and more than 100 others to implement improved investigative processes that leverage best practices and case management.
    • Investigative Interviewing Class 1: Preparation
    • Preparation DyadPreparation by Preparation for theensuring an individual operation of a specificlevel of interviewing interview.knowledge, skill andability sufficient to beable to function.
    • Agenda TopicsThe Interview TemplateInvestigator Interviewing SkillsThe Interview Process
    • Your working definition for “Interview”?
    • Other Definitions to Start Us Off“A Meeting between “The art andtwo or more persons to mechanics oftalk about a specific questioning for thematter” purpose of exploring or resolving issues”
    • What distinctions, if any, canyou make between these two definitions of an interview?
    • A Factor of Whether: Interviewee is Willing Interviewee is Unwilling “A meeting between “The art and two or more persons mechanics of to talk about a questioning for the specific matter” purpose of exploring or resolving issues”
    • In your professional encounters with those you interview, why would someone be less than willing?
    • How do you determine thatsomeone is less than willing?
    • Interviewee is Willing Interviewee is Unwilling“A meeting between “The art andtwo or more persons mechanics ofto talk about a questioning for thespecific matter” purpose of exploring or resolving issues”
    • Interviewing Operational Template Calibrate Control Change Behavior Verbal, Vocal, Non-VerbalSource: Interviewing and Interrogation, 2 nd Ed.
    • Interviewing Operational TemplateCalibrate Behavior
    • CalibrateTo divide or mar with gradations,graduations, or other indexes of degree,quantity, etc.To plan or devise (something) carefully soas to have a precise use, application,appeal.
    • For ExampleAn interview setting wherein there are four salient pointsto be addressed:TopicsABCD
    • Interviewing Operational TemplateCalibrate Willing Unwilling A B C D
    • Interviewing Operational TemplateCalibrate Willing A B C D
    • Interviewing Operational TemplateCalibrate Willing Unwilling A Post Interview Actions Directed Toward B C D
    • Interviewing Operational Template Control Behavior
    • Interviewing Operational Template Control What is the concept of control as it applies to the interview process?
    • Interviewing Operational Template Control Power or control is the ability to elicit a response
    • Levels of Control Source: interviewing and Interrogation, 2nd Edition Effecting Control Capability Control Participant Alliance Control Paycheck Control
    • Interviewing Operational TemplateCalibrate Willing Unwilling A B C D
    • Interviewing Operational Template Calibrate Control Change Behavior Verbal, Vocal, Non-VerbalSource: Interviewing and Interrogation, 2 nd Ed.
    • Interviewing Operational Template Change Behavior
    • How might the interviewer change behavior within the interview?
    • Interviewing Operational Template Change Change First Principle
    • Interviewing Operational Template Calibrate Willing UnwillingOpen ? A IF (success in A & B)Open ? B But not in C Then D
    • Interviewing Operational TemplateCalibrate Willing Interviewer must A modify technique B C D
    • Interviewing Operational Template Modify Change First PrincipleInterviewer must change first !
    • Requisite Variety
    • S O R
    • Is What I Am Doing Working ? S O R T B E I J S M Verbal E P U C O Vocal L T N Non- U Verbal S S E
    • If Not, Then…. ? S O R T B E I J S M Verbal E P U C O Vocal L T N Non- U Verbal S S E
    • Do I Have Additional Interviewing Options ? S O R T B E I J S M Verbal E P U C O Vocal L T N Non- U Verbal S S E
    • Interviewing Operational Template Modify Change First PrincipleCan I change to an appropriate option?
    • Requisite SkillsQuestion – Elicit a responseDetect possible indicators of deceptionGain compliance * A word of Caution
    • This is Accomplished by: Initiate Attend – Attention Surplus Disorder Center – Changes in Behavior Direct – Subsequent Question Options
    • Exercises to practice / enhance interviewing skills
    • Questions If you have any questions, please submit them now. Thank you for taking the time to attend today’s webinar. If you have any questions about the information covered in the webinar, please contact: Joe Gerard Don Rabon jgerard@i-sight.com dwrabon@msn.com