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Class 1: Investigation Interview Preparation                  Don Rabon       Expert Investigator, Author, Instructor     ...
Introduction        Don Rabon        Don Rabon, CFE, author, speaker, instructor and former investigative        director,...
Investigative Interviewing        Class 1: Preparation
Preparation DyadPreparation by             Preparation for theensuring an individual     operation of a specificlevel of i...
Agenda TopicsThe Interview TemplateInvestigator Interviewing SkillsThe Interview Process
Your working definition for      “Interview”?
Other Definitions to Start Us Off“A Meeting between       “The art andtwo or more persons to   mechanics oftalk about a sp...
What distinctions, if any, canyou make between these two definitions of an interview?
A Factor of Whether: Interviewee is Willing   Interviewee is Unwilling “A meeting between       “The art and two or more p...
In your professional encounters with those you interview, why  would someone be less than            willing?
How do you determine thatsomeone is less than willing?
Interviewee is Willing   Interviewee is Unwilling“A meeting between       “The art andtwo or more persons      mechanics o...
Interviewing Operational Template   Calibrate                                  Control   Change                           ...
Interviewing Operational TemplateCalibrate             Behavior
CalibrateTo divide or mar with gradations,graduations, or other indexes of degree,quantity, etc.To plan or devise (somethi...
For ExampleAn interview setting wherein there are four salient pointsto be addressed:TopicsABCD
Interviewing Operational TemplateCalibrate      Willing        Unwilling      A      B                     C      D
Interviewing Operational TemplateCalibrate      Willing      A      B      C      D
Interviewing Operational TemplateCalibrate      Willing                    Unwilling      A                Post Interview ...
Interviewing Operational Template            Control           Behavior
Interviewing Operational Template                 Control   What is the concept of control as it applies to              t...
Interviewing Operational Template                 Control     Power or control is the ability to elicit a                 ...
Levels of Control                                Source: interviewing and                                Interrogation, 2n...
Interviewing Operational TemplateCalibrate      Willing        Unwilling      A      B                     C      D
Interviewing Operational Template   Calibrate                                  Control   Change                           ...
Interviewing Operational Template                         Change             Behavior
How might the interviewer change behavior within the interview?
Interviewing Operational Template                             Change    Change First Principle
Interviewing Operational Template   Calibrate         Willing                   UnwillingOpen ?   A                   IF (...
Interviewing Operational TemplateCalibrate      Willing   Interviewer must      A         modify technique      B      C  ...
Interviewing Operational Template                             Modify    Change First PrincipleInterviewer must change firs...
Requisite Variety
S O R
Is What I Am Doing Working ?    S            O        R    T            B        E    I            J        S    M   Verba...
If Not, Then…. ?    S            O   R    T            B   E    I            J   S    M   Verbal                 E   P    ...
Do I Have Additional Interviewing Options ?       S            O           R       T            B           E       I     ...
Interviewing Operational Template                              Modify     Change First PrincipleCan I change to an appropr...
Requisite SkillsQuestion – Elicit a responseDetect possible indicators of deceptionGain compliance * A word of Caution
This is Accomplished by: Initiate Attend – Attention Surplus Disorder Center – Changes in Behavior Direct – Subsequent Que...
Exercises to practice / enhance       interviewing skills
Questions        If you have any questions, please submit them now.        Thank you for taking the time to attend today’s...
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Class 1: Investigation Interview Preparation Recording

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Advanced Investigation Interview Techniques. i-Sight will be offering a free six-part webinar education series: Advanced Investigation Interview Techniques, taught by Don Rabon, bestselling author, speaker and trainer.
The courses will include instruction on advanced interviewing skills for all stages of the investigation interview process, from the initial planning to the final report. Topics will include planning interviews, detecting deception, conducting telephone interviews, establishing rapport, and much more.

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Transcript of "Class 1: Investigation Interview Preparation Recording"

  1. 1. Class 1: Investigation Interview Preparation Don Rabon Expert Investigator, Author, Instructor dwrabon@msn.com
  2. 2. Introduction Don Rabon Don Rabon, CFE, author, speaker, instructor and former investigative director, has more than 34 years of experience conducting training in interviewing techniques, detecting deception and investigative disclosure analysis. Rabon is the author of many books, including Interviewing and Interrogation 2nd Edition and Fraud Related Interviewing. Rabon is retired from the North Carolina Justice Academy, North Carolina Department of Justice, where he served as Deputy Director. Joe Gerard Joe Gerard is the VP of Sales & Marketing at i-Sight, a leading provider of web-based case management software for corporate investigations. He’s worked with companies like Dell, Coke, Allstate, BP and more than 100 others to implement improved investigative processes that leverage best practices and case management.
  3. 3. Investigative Interviewing Class 1: Preparation
  4. 4. Preparation DyadPreparation by Preparation for theensuring an individual operation of a specificlevel of interviewing interview.knowledge, skill andability sufficient to beable to function.
  5. 5. Agenda TopicsThe Interview TemplateInvestigator Interviewing SkillsThe Interview Process
  6. 6. Your working definition for “Interview”?
  7. 7. Other Definitions to Start Us Off“A Meeting between “The art andtwo or more persons to mechanics oftalk about a specific questioning for thematter” purpose of exploring or resolving issues”
  8. 8. What distinctions, if any, canyou make between these two definitions of an interview?
  9. 9. A Factor of Whether: Interviewee is Willing Interviewee is Unwilling “A meeting between “The art and two or more persons mechanics of to talk about a questioning for the specific matter” purpose of exploring or resolving issues”
  10. 10. In your professional encounters with those you interview, why would someone be less than willing?
  11. 11. How do you determine thatsomeone is less than willing?
  12. 12. Interviewee is Willing Interviewee is Unwilling“A meeting between “The art andtwo or more persons mechanics ofto talk about a questioning for thespecific matter” purpose of exploring or resolving issues”
  13. 13. Interviewing Operational Template Calibrate Control Change Behavior Verbal, Vocal, Non-VerbalSource: Interviewing and Interrogation, 2 nd Ed.
  14. 14. Interviewing Operational TemplateCalibrate Behavior
  15. 15. CalibrateTo divide or mar with gradations,graduations, or other indexes of degree,quantity, etc.To plan or devise (something) carefully soas to have a precise use, application,appeal.
  16. 16. For ExampleAn interview setting wherein there are four salient pointsto be addressed:TopicsABCD
  17. 17. Interviewing Operational TemplateCalibrate Willing Unwilling A B C D
  18. 18. Interviewing Operational TemplateCalibrate Willing A B C D
  19. 19. Interviewing Operational TemplateCalibrate Willing Unwilling A Post Interview Actions Directed Toward B C D
  20. 20. Interviewing Operational Template Control Behavior
  21. 21. Interviewing Operational Template Control What is the concept of control as it applies to the interview process?
  22. 22. Interviewing Operational Template Control Power or control is the ability to elicit a response
  23. 23. Levels of Control Source: interviewing and Interrogation, 2nd Edition Effecting Control Capability Control Participant Alliance Control Paycheck Control
  24. 24. Interviewing Operational TemplateCalibrate Willing Unwilling A B C D
  25. 25. Interviewing Operational Template Calibrate Control Change Behavior Verbal, Vocal, Non-VerbalSource: Interviewing and Interrogation, 2 nd Ed.
  26. 26. Interviewing Operational Template Change Behavior
  27. 27. How might the interviewer change behavior within the interview?
  28. 28. Interviewing Operational Template Change Change First Principle
  29. 29. Interviewing Operational Template Calibrate Willing UnwillingOpen ? A IF (success in A & B)Open ? B But not in C Then D
  30. 30. Interviewing Operational TemplateCalibrate Willing Interviewer must A modify technique B C D
  31. 31. Interviewing Operational Template Modify Change First PrincipleInterviewer must change first !
  32. 32. Requisite Variety
  33. 33. S O R
  34. 34. Is What I Am Doing Working ? S O R T B E I J S M Verbal E P U C O Vocal L T N Non- U Verbal S S E
  35. 35. If Not, Then…. ? S O R T B E I J S M Verbal E P U C O Vocal L T N Non- U Verbal S S E
  36. 36. Do I Have Additional Interviewing Options ? S O R T B E I J S M Verbal E P U C O Vocal L T N Non- U Verbal S S E
  37. 37. Interviewing Operational Template Modify Change First PrincipleCan I change to an appropriate option?
  38. 38. Requisite SkillsQuestion – Elicit a responseDetect possible indicators of deceptionGain compliance * A word of Caution
  39. 39. This is Accomplished by: Initiate Attend – Attention Surplus Disorder Center – Changes in Behavior Direct – Subsequent Question Options
  40. 40. Exercises to practice / enhance interviewing skills
  41. 41. Questions If you have any questions, please submit them now. Thank you for taking the time to attend today’s webinar. If you have any questions about the information covered in the webinar, please contact: Joe Gerard Don Rabon jgerard@i-sight.com dwrabon@msn.com

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