ISO/TS 16949:2002                                                   1
Awareness Training

                        1.0 Basi...
ISO/TS 16949:2002                                                   2
Awareness Training

       4.0 IMPORTANT TERMS/ABBRE...
ISO/TS 16949:2002                                                                                 3
Awareness Training

31...
ISO/TS 16949:2002                                                                                                         ...
ISO/TS 16949:2002                                                      5
Awareness Training

                       6.0 Tu...
ISO/TS 16949:2002                                                        6
Awareness Training




                        ...
ISO/TS 16949:2002                                                     7
Awareness Training

will happen       happening ? ...
ISO/TS 16949:2002                                                   8
Awareness Training

       8.0 Any audit leads to im...
ISO/TS 16949:2002                                                    9
Awareness Training

  H.    You are also expected t...
ISO/TS 16949:2002                                                  10
Awareness Training

9. Keep a writing pad and pen ha...
ISO/TS 16949:2002                                                  11
Awareness Training




Revision # 1 Dt: 13.08.07.
Bu...
Upcoming SlideShare
Loading in...5
×

study material,training,awareness on ISO/TS 16949:2009

24,808

Published on

Information on ISO/TS 16949:2009

Published in: Automotive
1 Comment
12 Likes
Statistics
Notes
No Downloads
Views
Total Views
24,808
On Slideshare
0
From Embeds
0
Number of Embeds
1
Actions
Shares
0
Downloads
1,200
Comments
1
Likes
12
Embeds 0
No embeds

No notes for slide

study material,training,awareness on ISO/TS 16949:2009

  1. 1. ISO/TS 16949:2002 1 Awareness Training 1.0 Basic Details: • .Full name : ISO/TS/ 16949:2002 ( Second edition ) TS means: Technical Specification. • Released by ISO (International Organization for Standardization) in the year 2002 . ( First edition was released in the year 1999) • Prepared by IATF with JAMA (International Automotive Task force and Japanese Automotive Manufacturers Association) 2.0 Three Goals of TS: 1. Continual Improvement 2. Emphasizing defect Prevention 3. Reduction of variation and waste across the supplier chain. 3.0 .Eight Management Principles deployed through TS : 1.Customer Focus 2.Leadership 3.Involvement of people 4.Process approach 5.Systems Approach to management 6.Continual Improvement 7.Factual basis of decision making 8.Mutually beneficial Supplier relationship Revision # 1 Dt: 13.08.07. Business Diagnostics, Course Facilitator: Santosh Kulkarni 102,Manohar Nagar , 94 239 72 351 Nasik 422 009 business.diagnostics@gmail.com
  2. 2. ISO/TS 16949:2002 2 Awareness Training 4.0 IMPORTANT TERMS/ABBREVIATIONS: S.No Acronym Full form 01 APQP ADVANCED PRODUCT QUALITY PLANNING 02 PAP PART APPROVAL PROCESS 03 FMEA FAILURE MODES & EFFECTS ANALYSIS 04 SPC STATISTICAL PROCESS CONTROL 05 MSA MEASUREMENTS SYSTEM ANALYSIS 06 RPN RISK PRIORITY NUMBER 07 CPM CRITICAL PATH METHOD 08 MTBF MEAN TIME BETWEEN FAILURES 09 MTTR MEAN TIME TO REPAIR 10 PSW PART SUBMISSION WARRANT 11 CSR CUSTOMER SPECIFIC REQUIREMENTS 12 ITR INVENTORY TURN OVER RATIO 13 GRR GAGE REPEATABILITY & REPRODUCIBILITY 14 CFT CROSS FUNCTIONAL TEAM 15 MDT MULTI-DISCIPLINARY TEAM 16 ISO INTERNATIONAL ORGANISATION FOR STANDARDISATION 17 IATF INTERNATIONAL AUTOMOTIVE TASK FORCE 18 JAMA JAPANESE AUTOMOTIVE MANUFACTURERS ASSOCIATION 19 SOP STANDARD OPERATING PROCEDURES 20 GD & T GEOMETRIC DIMENSIONING & TOLERANCING 21 IQA INTERNAL QUALITY AUDIT 22 NCR NON CONFORMITY REPORT 23 OEE OVERALL EQUIPMENT EFFECTIVENESS 24 WP WORK PROCEDURE 25 WI WORK INSTRUCTION 26 nDC NUMBER OF DISTINCT CATEGORIES 27 TS TECHNICAL SPECIFICATION 28 CA &PA CORRECTIVE ACTION & PREVENTIVE ACTIONS 29 QMS QUALITY MANAGEMENT SYSTEM 30 EMS ENVIRONMENTAL MANAGEMENT SYSTEM Revision # 1 Dt: 13.08.07. Business Diagnostics, Course Facilitator: Santosh Kulkarni 102,Manohar Nagar , 94 239 72 351 Nasik 422 009 business.diagnostics@gmail.com
  3. 3. ISO/TS 16949:2002 3 Awareness Training 31 MR MANAGEMENT REPRESENTATTIVE 32 MRM MANAGEMENT REVIEW MEETING 33 IQA INTERNAL QUALITY AUDIT 34 PDCA PLAN DO CHECK ACT 5.0 PROCESS APPROACH: What is a process? A “Process” can be defined as a “Set of interrelated or interacting activities, which transforms inputs into outputs”. These activities require allocation of resources such as people and materials. Figure 1 shows the generic process. A major advantage of the process approach, when compared to other approaches, is in the management and control of the interactions between these processes and the interfaces between the VARIOUS FUNCTIONS of organization. EFFECTIVENESS OF PROCESS = Ability to achieve desired results Input Interrelated or interacting Output Requirements Specified activities and control Requirements Satisfied (Includes resources) methods (Result of a process) Monitoring and Measuring EFFICIENCY OF PROCESS = Results achieved vs. resources used Figure 1. Generic process. Inputs and intended outputs may be tangible (such as equipment, materials or components) or intangible (such as energy or information). Outputs can also be unintended; such as waste or pollution. Each process has customers and other interested parties (who may be either internal or external to the organization) that are affected by the process and who define the required outputs according to their needs and expectations. Revision # 1 Dt: 13.08.07. Business Diagnostics, Course Facilitator: Santosh Kulkarni 102,Manohar Nagar , 94 239 72 351 Nasik 422 009 business.diagnostics@gmail.com
  4. 4. ISO/TS 16949:2002 4 Awareness Training A system should be used to gather data, which can be analyzed to provide information about process performance and to determine the need for corrective action or improvement. All processes should be aligned with the objectives of the organization and be designed to add value, relative to the scope and complexity of the organization. Process effectiveness and efficiency can be assessed through internal or external review processes. The performance of an organization can be improved through the use of the process approach. The processes are managed as a system, by creating and understanding a network of the processes and their interactions. The outputs from one process may be inputs to other processes and interlinked into the overall network or system . Outputs from Outputs from other processes other processes Inputs Outputs Outputs to A from D PROCESS A Inputs to B from B Inputs to D PROCESS B PROCESS D Outputs from A Outputs Inputs to C from C PROCESS C Example of a generic process sequence Management Processes I O Measurement, Analysis, and Improvement Process Design I O I I Product Design Production O I O I O Project Planning O I O Revision # 1 Dt: 13.08.07. Business Diagnostics, Course Facilitator: Santosh Kulkarni 102,Manohar Nagar , I O 94 239 72 351 Nasik 422 009 Resource Processes business.diagnostics@gmail.com
  5. 5. ISO/TS 16949:2002 5 Awareness Training 6.0 Turtle Charts: Process Approach is deployed in the organization through the use of Turtle-charts. WITH WHO ? WHAT ? INPUTS PROCESS OUTPUTS HOW TO HOW ? MEASURE ? Just think: 1.You are responsible to which process in your organization ? 2.what kind of turtle chart will be formed for this process ? Revision # 1 Dt: 13.08.07. Business Diagnostics, Course Facilitator: Santosh Kulkarni 102,Manohar Nagar , 94 239 72 351 Nasik 422 009 business.diagnostics@gmail.com
  6. 6. ISO/TS 16949:2002 6 Awareness Training 7.0. What is FMEA ? Failure Modes & Effects Analysis Preventive Method to understand “potential” problems that can happen to a product and its likely effect on the subsequent operations or the customer. Analysis of What is a Design FMEA Process Important failure modes failure ? Not FMEA words and their Failure: applicable to •RPN effects. •Not able to us since we Here process •Severity achieve what are not means the Analysis of is required involved in manufacturing •Occurrence types of the design process. Detection failures and •Non of the conforming •Prevention what will product. Controls happen •Not as per ( drawings because of specification given to us •Detection failures. s by the Controls •Not as customer.. we only decided manufacture as per the drawing ) •Severity • Prevention •Detection • Intensity of Controls Controls failure How is it noticed on •Occurrence How the How the shop floor ? Probability or defect is defect is prevented detected For example: chance that this failure from when ever it Receiving, Revision # 1 Dt: 13.08.07. Business Diagnostics, Course Facilitator: Santosh Kulkarni 102,Manohar Nagar , 94 239 72 351 Nasik 422 009 business.diagnostics@gmail.com
  7. 7. ISO/TS 16949:2002 7 Awareness Training will happen happening ? happens ? In-process, •Detection Set up, Final How easy it is Any mistake Inspection to detect this –proofing defect done on this equipment ? • Severity Occurrence Detection Higher is the Intensity What is the What is the RPN of the chance or chance that Higher is the effect of likelihood the failure need to take the failure. that such shall get actions Whether type of detected ? So….do the effects is failure will •Easy to ranking of major or occur.? detect ? FMEA as per minor ? •It is the the RPN nos Determine •Difficult to probability the ranking find out ? that a said on a scale cause will •Determine of 1 to 10. happen. the ranking •Determine on a scale of 1: effect the ranking 1 to 10. quite on a scale of negligible 1 to 10. 10: effect very •1: Easy to •1: less serious. probable to detect happen •10:Difficult •10: good to detect. chance of happening. Revision # 1 Dt: 13.08.07. Business Diagnostics, Course Facilitator: Santosh Kulkarni 102,Manohar Nagar , 94 239 72 351 Nasik 422 009 business.diagnostics@gmail.com
  8. 8. ISO/TS 16949:2002 8 Awareness Training 8.0 Any audit leads to improvement only. Suggestions for the Auditee: (the person who is going to be audited ): A. Must have the following with you at the time of audit: 1. The turtle chart for the process for which you are getting audited. 2. The work Instructions of your function. 3. The quality records (Properly completed with date, signature ) B. Remember that the auditor is going to follow the process –approach. So better first cross check yourself whether you have the right answers for upstream and down stream processes. ( i.e. towards the input side and the output side of your process.) C. TS means understanding & implementing the TS requirements and also the customer requirements . So, better study the same before auditing. D. The loop must be closed. ( Plan-Do-Check-Act ) E. In TS audit ,auditor can verify the compliance through any of the following methods: a. Through records and documents. b. By observing the work( actual process) c. Through cross checking with other information. F. If there are any NC’s to your function in the internal audit, you must know the corrective actions taken by you. G. It is expected that you know the customer complaints and actions taken on the same. Revision # 1 Dt: 13.08.07. Business Diagnostics, Course Facilitator: Santosh Kulkarni 102,Manohar Nagar , 94 239 72 351 Nasik 422 009 business.diagnostics@gmail.com
  9. 9. ISO/TS 16949:2002 9 Awareness Training H. You are also expected to have complete data regarding the quality objectives of your function . ( Target/Actual status) 9.0 Types of audit Non Conformities( NC or NCR) Major NC Minor NC System does not exist. There are isolated cases of non compliance to the There is no awareness about the system. work instructions of own area. System not implemented at all. Not affecting the product quality. More number of minor non conformities under the same clause. 10.0 General Suggestions: 1. It is the system audit and not your audit. Any non- conformity raised is towards the system and not to auditee in specific. 2. Auditor’s main role is to verify the conformance of the system and not finding out your faults/mistakes. 3. It is always better to be open than to hide any thing from the auditor. 4. Please be specific in answering the questions. 5. If you have not understood the question correctly, please request the auditor to repeat the question. 6. Please do not start telling “stories” to the auditors. 7. Be just a good human being. 8. Auditor is always happy when you show him the objective evidence (proof) of what you are saying or claiming what you are doing. Revision # 1 Dt: 13.08.07. Business Diagnostics, Course Facilitator: Santosh Kulkarni 102,Manohar Nagar , 94 239 72 351 Nasik 422 009 business.diagnostics@gmail.com
  10. 10. ISO/TS 16949:2002 10 Awareness Training 9. Keep a writing pad and pen handy for writing any suggestions given by the auditor. 10.If possible , switch off your mobile when your audit starts. 11. If auditor asks some information which is not in your area of responsibility, better tell him/her accordingly rather than giving a wrong answer. 11.0 Suggestions for preparation for the external audit: 1. Do cross auditing( inter-functional) with one of your colleagues. 2. Carry out a self-examination by the following method: A .Take the process manual B. Verify the records as mentioned in the “list of records” C. Verify all documents as mentioned in the “list of documents” D. Ensure that on the shop floor: a. All control plans/process sheets/work instructions/safety instructions are properly displayed b. All fire-extinguishers are in ok condition. c. rejection is identified and kept with proper identification. d. No parts in the gang-ways(aisles) e. shop floor persons are neat/clean. f. Quality policy is displayed and known to people. Revision # 1 Dt: 13.08.07. Business Diagnostics, Course Facilitator: Santosh Kulkarni 102,Manohar Nagar , 94 239 72 351 Nasik 422 009 business.diagnostics@gmail.com
  11. 11. ISO/TS 16949:2002 11 Awareness Training Revision # 1 Dt: 13.08.07. Business Diagnostics, Course Facilitator: Santosh Kulkarni 102,Manohar Nagar , 94 239 72 351 Nasik 422 009 business.diagnostics@gmail.com

×