Process and environment of communication


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  • (Different people/personalities understand in different ways/mediums: “Five love languages” by Gary C.)Five love languages: Gifts, Service, physical touch, words of affirmation, Quality time
  • Process and environment of communication

    1. 1. By: Ishak Tamang (MBA Purbanchal University) Communication Process and Environment 1 Communication Process and Environment
    2. 2. 1. Introduction to communication 2. Process and environment of communication 3. Components of communication process 4. Types of communication 5. Barriers of effective communication 6. 7 Cs of communication barriers Communication Process and Environment 2 In This Presentation:
    3. 3. 1. The process of passing any information from one person to the other person with the aid of some medium is termed as communication.[1] 2. The imparting or exchanging of information by speaking, writing, or using some other medium [2] 3. Communication (from Latin "communis", meaning to share) is the activity of conveying information through the exchange of thoughts, messages, or information, as by speech, visuals, signals, writing, or behavior. [3] --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- 1 2 Oxford Dictionary of English 3 Communication Process and Environment 3 Introduction to communication
    4. 4. Communication process is a process of transferring message from sender or speaker to the receiver or listener; and after receiving the message from sender, receiver understands it in the desired form, and then act accordingly. Communication Process and Environment 4 Process and environment of communication 3. Medium 4. Decode 5. Receiver/Listene r 6. Response 7. Feedback 1. Sender/Speaker 2. Encode
    5. 5. 1. There should be a sender sensing the need of communication. 2. A sender should have ideas; not blank mind. 3. Sender encode the idea into appropriate message. 4. There should be receiver of the message with frame of reference. 5. Receiver decodes the sender’s message into meaning. 6. Receiver’s feedback Communication Process and Environment 5 >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
    6. 6.  Context  Sender/Encoder  Message  Medium  Receiver/Decoder  Feedback Communication Process and Environment 6 Components of communication process
    7. 7.  Oral communication (verbal)  Written communication (using letters)  Non-verbal communication (gesture & signs) Communication Process and Environment 7 Types of communication
    8. 8. 1. Inter-operational communication 2. External operational communication 3. Personal communication Communication Process and Environment 8 Forms of Business Communication
    9. 9.  Communication among the business workers in same organization  It creates, implements and tracks the success of the business operating plans  It has many forms: -Order and instruction -Report -Email etc. Communication Process and Environment 9 Inter-operational communication
    10. 10.  Communication related to people or group outside. Example: Suppliers, costumers, service companies, government agencies etc.  Example of external operational communications are: • Pamphlets or brochures • Advertisement on radio, newspaper, TV, website, boards etc.  It improves public relation and convey the image of the company. Communication Process and Environment 10 External Operational communication
    11. 11. 1. Non-business related, exchange of information and feelings among people 2. It affects employee’s attitude and attitude affects performance. 3. Personal communication enhances both internal and external communications. Communication Process and Environment 11 Personal communication
    12. 12. 1. Cultural biasness of sender/receiver 2. Use of several cliches and jargons 3. Noise in the channel or transmission 4. Difference in the frame of reference (Sender should send message which receiver can understand/ receiver centered or oriented) Communication Process and Environment 12 Barriers of effective communication
    13. 13. 1. Courtesy(demonstrate politeness): Good manner, Avoid anger, Respect 2. Clarity(speaking clear): Use of simple and familiar words and short sentences 3. Conciseness(being wise): Consider value of time, avoid repetition of words 4. Correctness: Correct use of grammar, wise word selection 5. Consideration: Keep your receiver in mind 6. Concreteness: Use of figures, facts and avoid abstract ideas 7. Completeness: Giving complete idea to receiver, avoid speaking half Communication Process and Environment 13 7 Cs of avoiding barriers in communication
    14. 14. Communication Process and Environment 14 The End Thank you for your attention.
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