1. In this issue...
1 CEMEX, Volvo CE
and VFS
3 VFS in Volvo
Group celebration
of 20 years in
China Lean Six Sigma implementation at VFSE
4 Insurance – the
train is running It uses a set of quality management Problem solving hierarchy (according to VPS)
Isak Olevic methods, including statistical methods
5 2012 VFS Global is Director of and creates an infrastructure of people Complexity
Leadership Quality, VFS of problem
Summit
within the organization (“Black Belts”,
Europe. Here he “Green Belts”, etc) that are experts in these
6 VFS workshop
writes about the methods.
Lean Six Sigma
ADVANCED
for Canada and
USA Dealers Each Six Sigma project carried out within KAIZEN
methodology that (6 SIGMA)
is being used to an organization follows a defined sequence
6 European
MAJOR
help improve quality across the board of steps and has quantified financial targets KAIZEN
Leadership
Summit within Region Europe. (cost reduction and/or profit increase). STANDARD
KAIZEN
QUICK
6 How to make VFS
In 2011, the quality organization was “We all work in processes every KAIZEN
Violin your home
day,” explains Isak. “85 % of QR
page launched by Doug Tilden, VP Process QC
and IT, to set a framework for a the reasons for failure to meet KAIZEN means IMPROVEMENT.
7 Tabitha Carpenter customer expectations are related When applied to the workplace Kaizen
systematic and continuous improvement 5W means continuing improvement
on integration & to deficiencies in processes and HY
flexibility of financial services processes. This involving everyone – from top
was carried out through the deployment systems. At VFS Europe we seek to management to managers and workers.
7 VFS of Lean Six Sigma methodology across satisfy our customer needs profitably.
Communication The Lean Six Sigma training allows 5W2H
the Volvo Financial Services European
Skills forums us to do this through our focuses on One week Three months
organization.
the voice of the customer for every Time taken
8 The Big Question Process improvement is one of the three process.”
pillars on which the VFS Europe quality
organization was built, the other two
When talking about Six Sigma it is
being process management and project
important to emphasize the connection
management.
to VPS (Volvo Production System). VPS
Six Sigma is a business management is still the framework and the overarching
strategy and is today widely used in many philosophy by which we work and align
sectors of the industry, amongst many top our business, Six Sigma is part of VPS
companies such as; ABB, General Electric, and is used for improving complex cross
IBM, Nokia, Ericsson, SKF, AstraZeneca, functional processes.
Bank of America, Merrill Lynch, Samsung,
A series of successful Six Sigma workshops
Siemens, Boeing and many more.
has been taking place around Region
Lean Six Sigma seeks to improve the Europe from March to June. Certificates
quality of process outputs by identifying of achievement were awarded to the
and removing the causes of defects (errors) graduating candidates.
and minimizing variability in manufacturing
and business processes.
Contact: Isak Olevic
VFS Focus The on-line newsletter of VFS 07/2012 page 7