2013 ectelmeets-ecscw-v3isajahnke CSCL@Work

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Learning and Work
CSCL@Work

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  • Cases reveal the potential of work-integrated collaborative learning. MAKING LEARNING and design to support for learning visible, we started a workshop series
  • Do we need to rethink workplace training & work-integrated learning; how it is conducted nowadays?
  • Collaboration WHERE? Small groups but beyond ????
  • Dillenbourg (1999). “The broadest (but unsatisfactory) definition of 'collaborative learning' is that it is a situation in which two or more people learn or attempt to learn something together . “

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  • 1. CSCL@Work ? Computer-Supported Collaborative Learning at the Workplace Sean P. Goggins & Isa Jahnke Presentation at ECTEL meets ECSCW 2013, Cyprus
  • 2. Employees use Social Media like Twitter, LInkedIn, Google, Facebook, and other platforms to try to solve a problem they face in a specific situation at work Firms do not make collaborative learning at work visible •Hidden learning practices •Learning stays in the darkness 2 isa.jahnke@umu.se Support for learning at the workplace?
  • 3. The journey… 3 isa.jahnke@umu.se ACM GROUP2010... ACM GROUP2012… CSCL2013… ECTEL meets ECSCW 2013… The journey continues...
  • 4. Aims Identifying and sharing examples of CSCL@Work Developing of a shared understanding of the different CSCL@Work perspectives, leading to… …an integrated set of research questions that can be pursued across the boundaries of CSCL and CSCW Supporting a community of researchers who share an interest in exploring collaborative learning in the workplace 4 isa.jahnke@umu.se
  • 5. Research questions 1. To what extent, where/how does learning at work take place? 2. How is “Computer-Supported Collaborative Learning at Work” designed and studied? (across the disciplines) - What are the theoretical and methodological implications, and in what disciplines emerge this new research space? 3. What challenges do workplace learners face? How can firms successfully introduce computer-supported collaborative learning in the workplace? (e.g., which methods are appropriate?) 4. What are essential socio-technical design & evaluation criteria (regarding technical, social and educational dimensions) for CSCL@Work? 5 isa.jahnke@umu.se
  • 6. 6 Meta-Analysis of 9 cases (2010)  Gerhard Fischer (University of Colorado at Boulder, USA), keynote „When the answer to a problem is not known?“  David Gurzick (Hood College, USA), Transforming CSCL in the Workplace by Using Online Personal Networks  Sean P. Goggins (Drexel university, USA), Designing CSCL at Work for Rural IT Workers:  Jean-Laurent Cassier, Kristine Lund, Guy Prudhomme (CNRS, University of Grenoble, France), Provoking pivotal moments for decision making during collaborative design?  Mark Hartswood (Edinburgh University), Lilian Blot (Durham University, UK), Rob Procter (Manchester University), Louise Wilkinson (South-West London Breast, UK), Paul Taylor (University College, UK), Alison Gilchrist (South East Scotland Breast), Computer-Supported Cooperative Learning for Mammography  Ekaterina Prasolova-Førland & Leif Martin Hokstad (Norwegian University of Science and Technology), Organizational Learning with Serious Games: Monitoring and Analyzing Communities  Elizabeth M. King (University of Wisconsin-Madison, School of Education), Digital Media and Gaming Spaces as Models of CSCL and CSCW in Practice  Isa Jahnke & Claudius Terkowsky, Christian Pleul (TU Dortmund University, Germany), Platform for eLearning and Telemetric Experimentation (PeTEX) – A Framework for Community-based Learning in the Workplace 6 isa.jahnke@umu.se
  • 7. How do we understand CSCL@Work? Computer-Supported Collaborative Learning at the Workplace is about more than •…acquiring new information to perform a task, and is beyond knowledge management and organizational learning… •…it is about co-constructing new knowledge and developing competencies in situated actions to solve a problem within small groups but also in a firm, an organization or a government and to improve its services in socially as well as economically measurable ways. 7 isa.jahnke@umu.se
  • 8. Collaborative learning as connection between individual and organizational learning In d iv id u a l) L e a r n in g ) C o lla b o r a 1 v e ) L e a r n in g ) O r g a n iz a 1 o n a l) L e a r n in g )) 8 isa.jahnke@umu.se • Is the traditional definition of collaboration in small groups still working in the age of Social Media? • What forms of “learning”?
  • 9. What we learnt from the cases…. Framing learning at the workplace What is the nature of learning at the workplace, and is it different to work-based learning, work trainings, learning in education, vocational education,…? Characteristics of CSCL@Work - Moving towards a framework It is not curriculum driven (answer is known) BUT learning@work, when the answer is not known (G. Fischer) Learning at work is “secondary” activity, working is the primary activity – how does this affect the design of CSCL@Work? (Morch) There is no learning without reflections - the role of collaborative reflections (Prilla/Herrmann) Is it really “collaborative” learning or rather individual development by discussing with others? (Stahl) How is “learning” at the workplace understood? Does it include formal, informal, non-formal settings?  Is learning only surface learning (remembering facts, understanding) or deeper learning (learning to become critical, conceptual change, creating new practices)? (Goggins/Jahnke) 9 isa.jahnke@umu.se
  • 10. Possible design criteria S t r u c t u r a l( (C o u p lin g ( T e c h n ic a l( S o c ia l( P e d a g o g ic a l( Q u a lit y ( C o n c e p t (o f( S u c c e s s ( ? ( 10 isa.jahnke@umu.se
  • 11. Cases reveal potential for a better Understanding of CSCL@Work Workshop cases and meta-analysis provided a start for understanding how/when “collaborative learning at work” takes place: Findings •Learning at the workplace is enabled by/in unexpected, unusual online spaces. => How to support? Enabling unstructured connections (The Informal) •Learning at the workplace is enabled by/in learning activities that incorporate feedback from diverse sources and different feedback partners who are not available within the traditional organizational boundaries. => How to support? Enabling activities by new connections, change of feedback partners and learning loops •Learning at the workplace is enabled by supporting technology-embraced collaborations across established boundaries. => How to support? Designing tools for collaborative learning across established social- and technology-constructed boundaries Goggins & Jahnke, 2012 IJSKD 11 isa.jahnke@umu.se
  • 12. A next CSCL@Work workshop will probably take place on the International conference •ACM Group 2014 n Florida (Sanibel Island) •November 2014 Conference website http://www.acm.org/conferences/group/conferences/group14 / What is next? 12 isa.jahnke@umu.se
  • 13. Thanks a lot! Professor Dr. Isa Jahnke ICT, media and learning Umeå University Dep of Applied Educational Science isa.jahnke@edusci.umu.se Social Media http://www.isa-jahnke.com http://www.facebook.com/isajahnke Twitter: isaja 13isa.jahnke@edusci.umu.se