Portugal
Human Centered Process
Improvement

Nuno Alexandre Seixas
Transformation Project Manager, CMMI-DEV Certified Inst...
Human Centered Process Improvement

© 2013 CMMI Portugal Conference Series – All Rights reserved.

Agenda

1. Motivation

...
Human Centered Process Improvement

© 2013 CMMI Portugal Conference Series – All Rights reserved.

Agenda

1. Motivation

...
© 2013 CMMI Portugal Conference Series – All Rights reserved.

Human Centered Process Improvement

Who am I?

4
Human Centered Process Improvement

© 2013 CMMI Portugal Conference Series – All Rights reserved.

Motivation

Innovation ...
© 2013 CMMI Portugal Conference Series – All Rights reserved.

Human Centered Process Improvement

Motivation

6
Human Centered Process Improvement

© 2013 CMMI Portugal Conference Series – All Rights reserved.

Motivation

Give custom...
Human Centered Process Improvement

© 2013 CMMI Portugal Conference Series – All Rights reserved.

Motivation

Give custom...
Human Centered Process Improvement

© 2013 CMMI Portugal Conference Series – All Rights reserved.

Motivation
Process Impr...
Human Centered Process Improvement

© 2013 CMMI Portugal Conference Series – All Rights reserved.

Motivation
5 different ...
Human Centered Process Improvement
Motivation
© 2013 CMMI Portugal Conference Series – All Rights reserved.

Process impro...
Human Centered Process Improvement

Do you ask

© 2013 CMMI Portugal Conference Series – All Rights reserved.

customers
M...
Human Centered Process Improvement

Do you ask

© 2013 CMMI Portugal Conference Series – All Rights reserved.

customers
M...
Human Centered Process Improvement

© 2013 CMMI Portugal Conference Series – All Rights reserved.

Motivation

“If I’d ask...
Human Centered Process Improvement

© 2013 CMMI Portugal Conference Series – All Rights reserved.

Motivation
What is lack...
Human Centered Process Improvement
Process improvement initiatives are too focused on the

Motivation
parameters and attri...
Human Centered Process Improvement
Process improvement initiatives are too focused on the

Motivation
parameters and attri...
Human Centered Process Improvement

Know the needs…

Motivation
Trust instincts
© 2013 CMMI Portugal Conference Series – A...
Human Centered Process Improvement
To innovate and create truly new and value added products and services

© 2013 CMMI Por...
Human Centered Process Improvement
To innovate and create truly new and value added products and services

© 2013 CMMI Por...
Human Centered Process Improvement
Give the client what he/she wants
Motivation

is fundamental, but most of all it

© 201...
Human Centered Process Improvement

© 2013 CMMI Portugal Conference Series – All Rights reserved.

Motivation

Think outsi...
Human Centered Process Improvement
Motivation
© 2013 CMMI Portugal Conference Series – All Rights reserved.

Companies ten...
Human Centered Process Improvement

© 2013 CMMI Portugal Conference Series – All Rights reserved.

Motivation
The truth is...
Human Centered Process Improvement
Motivation
© 2013 CMMI Portugal Conference Series – All Rights reserved.

Bring custome...
Human Centered Process Improvement

© 2013 CMMI Portugal Conference Series – All Rights reserved.

Motivation

Show, don’t...
Human Centered Process Improvement
Motivation
© 2013 CMMI Portugal Conference Series – All Rights reserved.

Human centere...
Human Centered Process Improvement
Motivation
© 2013 CMMI Portugal Conference Series – All Rights reserved.

Process impro...
Human Centered Process Improvement
Motivation
© 2013 CMMI Portugal Conference Series – All Rights reserved.

Process impro...
Human Centered Process Improvement

© 2013 CMMI Portugal Conference Series – All Rights reserved.

Motivation

Why context...
Human Centered Process Improvement

© 2013 CMMI Portugal Conference Series – All Rights reserved.

Agenda

1. Motivation

...
Human Centered Process Improvement

© 2013 CMMI Portugal Conference Series – All Rights reserved.

Agenda

1. Motivation

...
Human Centered Process Improvement

© 2013 CMMI Portugal Conference Series – All Rights reserved.

Contextual Design – the...
Human Centered Process Improvement
Contextual Design – the theory
© 2013 CMMI Portugal Conference Series – All Rights rese...
Human Centered Process Improvement
Contextual Design – the theory
© 2013 CMMI Portugal Conference Series – All Rights rese...
Human Centered Process Improvement

© 2013 CMMI Portugal Conference Series – All Rights reserved.

Contextual Design – the...
Human Centered Process Improvement
Contextual Design – the theory
© 2013 CMMI Portugal Conference Series – All Rights rese...
Human Centered Process Improvement

© 2013 CMMI Portugal Conference Series – All Rights reserved.

Contextual Design – the...
Human Centered Process Improvement
Contextual Design – the theory
© 2013 CMMI Portugal Conference Series – All Rights rese...
Human Centered Process Improvement
Observation – Contextual Inquiry (1/2)
Contextual Design – the theory
© 2013 CMMI Portu...
Human Centered Process Improvement

Observation – Contextual Inquiry (1/2)

© 2013 CMMI Portugal Conference Series – All R...
Interpretation (1/6)
• Done at the most 48h after the observation
– Ideally involving multidisciplinary teams – marketing,...
Interpretation (2/6)

Flow Model
• Coordination
• Comunication
• Interactions
• Roles
• Responsibilities

43
Interpretation (3/6)

Sequence model
• What steps are taken to
accomplish the task
44
Interpretation (4/6)

Artifact Model
• What artifacts the user creates and
uses
• Also visible in Flow Model…
45
Interpretation (5/6)
Cultural
Model
• Politics
• Influences
• Pressures

46
Interpretation (6/6)
Physical
Model
• User physical
environment
• Desk
• Computer
•…

47
Data consolidation (1/2)
• Consolidating all the previously produced
models
– Patterns found and merged
– Relevant details...
Data consolidation(2/2)
• Consolidated flow models identify the real roles,
responsibilities and workflows
• Consolidated ...
Visioning (1/2)
• The endpoint for the problem and the
starting point for defining the solution
• An informal design that:...
Visioning (2/2)

51
Human Centered Process Improvement

© 2013 CMMI Portugal Conference Series – All Rights reserved.

Agenda

1. Motivation

...
Human Centered Process Improvement

© 2013 CMMI Portugal Conference Series – All Rights reserved.

Agenda

1. Motivation

...
Time to put your hands in action!!!
Follow instructor instructions to setup teams
Each team observes a video
Let’s simulat...
Human Centered Process Improvement
Cool Stuff – hands on
© 2013 CMMI Portugal Conference Series – All Rights reserved.

In...
Human Centered Process Improvement
Cool Stuff – hands on
© 2013 CMMI Portugal Conference Series – All Rights reserved.

In...
Human Centered Process Improvement
Cool Stuff – hands on
© 2013 CMMI Portugal Conference Series – All Rights reserved.

In...
58

Time to put your hands in action!!!
Each team reviews the notes
Let’s produce the different artifacts:
Flow model

58
Interpretation explained
Sequence model details
Intent
(The real goal)

Trigger
Breakdown

Sequence Flow

Step

•Detailed ...
60

Time to put your hands in action!!!
Each team reviews the notes
Let’s produce the different artifacts:
Flow model
Sequ...
Interpretation explained
Cultural model details

•Rules, influences
•Large arrows represent
large influences
61
Interpretation explained
Cultural model details

Pervasive
culture

•Types of influences:

• Standards
Cultural influence
...
63

Time to put your hands in action!!!
Each team reviews the notes
Let’s produce the different artifacts:
Flow model
Sequ...
Interpretation explained
Artifact model details

Needed artifacts for doing the work
• Information: artifact content

• St...
65

Time to put your hands in action!!!
Each team reviews the notes
Let’s produce the different artifacts:
Flow model
Sequ...
Interpretation explained
Physical model details
How the physical environment
affects the work
•Places:
•Structures:
• Wall...
67

Time to put your hands in action!!!
Each team reviews the notes
Let’s produce the different artifacts:
Flow model
Sequ...
Human Centered Process Improvement
Cool Stuff – hands on
© 2013 CMMI Portugal Conference Series – All Rights reserved.

Co...
Human Centered Process Improvement
Cool Stuff – hands on
© 2013 CMMI Portugal Conference Series – All Rights reserved.

Af...
70

Time to put your hands in action!!!
Each team reviews the notes and models
Place ONE breakdown, idea, suggestion in ea...
Vision explained
End of problem understanding phase and start of solution definition
•Informal design

• Reflects people i...
72

Time to put your hands in action!!!
Gather all the information
Build a vision of a process and tools that can
address ...
Human Centered Process Improvement

© 2013 CMMI Portugal Conference Series – All Rights reserved.

Agenda

1. Motivation

...
Human Centered Process Improvement

© 2013 CMMI Portugal Conference Series – All Rights reserved.

Agenda

1. Motivation

...
Human Centered Process Improvement

© 2013 CMMI Portugal Conference Series – All Rights reserved.

Wrap up
Let’s hear from...
Human Centered Process Improvement

© 2013 CMMI Portugal Conference Series – All Rights reserved.

Wrap up
• Easy to imple...
Portugal
Human Centered Process
Improvement

Nuno Alexandre Seixas
Transformation Project Manager, CMMI-DEV Certified Inst...
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III Conferência CMMI Portugal, Workshop 2: Human Centered Process Improvement, Nuno Seixas, PT Inovação

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Workshop to learn how to do process improvements focusing in their users.

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III Conferência CMMI Portugal, Workshop 2: Human Centered Process Improvement, Nuno Seixas, PT Inovação

  1. 1. Portugal Human Centered Process Improvement Nuno Alexandre Seixas Transformation Project Manager, CMMI-DEV Certified Instructor PT Inovação 2013-10-17
  2. 2. Human Centered Process Improvement © 2013 CMMI Portugal Conference Series – All Rights reserved. Agenda 1. Motivation 2. Contextual Design – the theory 3. Cool stuff – hands on 4. Wrap up 2
  3. 3. Human Centered Process Improvement © 2013 CMMI Portugal Conference Series – All Rights reserved. Agenda 1. Motivation 2. Contextual Design – the theory 3. Cool stuff – hands on 4. Wrap up 3
  4. 4. © 2013 CMMI Portugal Conference Series – All Rights reserved. Human Centered Process Improvement Who am I? 4
  5. 5. Human Centered Process Improvement © 2013 CMMI Portugal Conference Series – All Rights reserved. Motivation Innovation is not… rocket science an Eureka moment It is getting closer to an emotional analysis 5
  6. 6. © 2013 CMMI Portugal Conference Series – All Rights reserved. Human Centered Process Improvement Motivation 6
  7. 7. Human Centered Process Improvement © 2013 CMMI Portugal Conference Series – All Rights reserved. Motivation Give customers what they want need 7
  8. 8. Human Centered Process Improvement © 2013 CMMI Portugal Conference Series – All Rights reserved. Motivation Give customers what they want need Build processes for with people 8
  9. 9. Human Centered Process Improvement © 2013 CMMI Portugal Conference Series – All Rights reserved. Motivation Process Improvement What’s in it for me? 9
  10. 10. Human Centered Process Improvement © 2013 CMMI Portugal Conference Series – All Rights reserved. Motivation 5 different views on process improvement Process improvement as a simple “certification” Process improvement as a top-down strategy Process improvement as a quest for efficiency Process improvement the holy grail ? 10
  11. 11. Human Centered Process Improvement Motivation © 2013 CMMI Portugal Conference Series – All Rights reserved. Process improvement from a CMMI perspective: Image credit: http://www.icesi.edu.co/wiki/images/2/22/Ideal2.jpg 11
  12. 12. Human Centered Process Improvement Do you ask © 2013 CMMI Portugal Conference Series – All Rights reserved. customers Motivation what they want? 12
  13. 13. Human Centered Process Improvement Do you ask © 2013 CMMI Portugal Conference Series – All Rights reserved. customers Motivation what they want? Get reasonable answers from who truly wants to help Will indicate incremental improvements to products and services 13
  14. 14. Human Centered Process Improvement © 2013 CMMI Portugal Conference Series – All Rights reserved. Motivation “If I’d asked my customers what they wanted, they would have said a faster horse.” Henry Ford 14
  15. 15. Human Centered Process Improvement © 2013 CMMI Portugal Conference Series – All Rights reserved. Motivation What is lacking in the usual strategies? Why does so many CMMI implementations fail? 15
  16. 16. Human Centered Process Improvement Process improvement initiatives are too focused on the Motivation parameters and attributes and specifications of the outcome, © 2013 CMMI Portugal Conference Series – All Rights reserved. rather than the shape, size and emotion of the needs and gaps. 16
  17. 17. Human Centered Process Improvement Process improvement initiatives are too focused on the Motivation parameters and attributes and specifications of the outcome, © 2013 CMMI Portugal Conference Series – All Rights reserved. rather than the shape, size and emotion of the needs and gaps. This is a qualitative analysis. It is important to understand: • the depth of the need • the reason for the work-around • the failures and frustrations the gaps create 17
  18. 18. Human Centered Process Improvement Know the needs… Motivation Trust instincts © 2013 CMMI Portugal Conference Series – All Rights reserved. Give little credit to interaction 18
  19. 19. Human Centered Process Improvement To innovate and create truly new and value added products and services © 2013 CMMI Portugal Conference Series – All Rights reserved. it Motivation is fundamental to leave the office. 19
  20. 20. Human Centered Process Improvement To innovate and create truly new and value added products and services © 2013 CMMI Portugal Conference Series – All Rights reserved. it Motivation is fundamental to leave the office. Identify: The main barriers, challenges, problems and failures for the client to accomplish his/her goal Where we can act 20
  21. 21. Human Centered Process Improvement Give the client what he/she wants Motivation is fundamental, but most of all it © 2013 CMMI Portugal Conference Series – All Rights reserved. matters to help him/her reach the desired goals. 21
  22. 22. Human Centered Process Improvement © 2013 CMMI Portugal Conference Series – All Rights reserved. Motivation Think outside the box It’s an entire new discipline 22
  23. 23. Human Centered Process Improvement Motivation © 2013 CMMI Portugal Conference Series – All Rights reserved. Companies tend to focus on product innovations …but the best value creation opportunities are often elsewhere 23
  24. 24. Human Centered Process Improvement © 2013 CMMI Portugal Conference Series – All Rights reserved. Motivation The truth is not out there to be discovered, so work your way through innovation, in process improvement also 24
  25. 25. Human Centered Process Improvement Motivation © 2013 CMMI Portugal Conference Series – All Rights reserved. Bring customer insight to help Empathize Test Prototype Define Ideate Specify and follow a process that helps getting sistematic results 25
  26. 26. Human Centered Process Improvement © 2013 CMMI Portugal Conference Series – All Rights reserved. Motivation Show, don’t tell Communicate your vision in na impactful and meaningful way Focus on human values Empathy for the people and provide feedback Craft clarity Produce a coherent vision out of messy problems 26
  27. 27. Human Centered Process Improvement Motivation © 2013 CMMI Portugal Conference Series – All Rights reserved. Human centered process improvement Specify and follow a process that helps getting sistematic results 27
  28. 28. Human Centered Process Improvement Motivation © 2013 CMMI Portugal Conference Series – All Rights reserved. Process improvement from a CMMI perspective: Image credit: http://www.icesi.edu.co/wiki/images/2/22/Ideal2.jpg 28
  29. 29. Human Centered Process Improvement Motivation © 2013 CMMI Portugal Conference Series – All Rights reserved. Process improvement from a CMMI perspective: Application of Contextual Design Image credit: http://www.icesi.edu.co/wiki/images/2/22/Ideal2.jpg 29
  30. 30. Human Centered Process Improvement © 2013 CMMI Portugal Conference Series – All Rights reserved. Motivation Why contextual design? 30
  31. 31. Human Centered Process Improvement © 2013 CMMI Portugal Conference Series – All Rights reserved. Agenda 1. Motivation 2. Contextual Design – the theory 3. Cool stuff – hands on 4. Wrap up 31
  32. 32. Human Centered Process Improvement © 2013 CMMI Portugal Conference Series – All Rights reserved. Agenda 1. Motivation 2. Contextual Design – the theory 3. Cool stuff – hands on 4. Wrap up 32
  33. 33. Human Centered Process Improvement © 2013 CMMI Portugal Conference Series – All Rights reserved. Contextual Design – the theory A user centered metodology for systems analysis and design – The goal is to give answers for the needs and not for what they asked Why is this important? – Integrate in the product what the user values – To rationalize the effort and costs for the product development 33
  34. 34. Human Centered Process Improvement Contextual Design – the theory © 2013 CMMI Portugal Conference Series – All Rights reserved. Advantages • Identification of most valuable requirements • Higher quality on the proposed solution • Less development time and cost (clear understanding of right requirements) • Possibility of reducing “fat” – low valuable requirements and therefore a potential cheaper product – global competitiveness increase 34
  35. 35. Human Centered Process Improvement Contextual Design – the theory © 2013 CMMI Portugal Conference Series – All Rights reserved. Difficulties • Cultural change • Greater effort in problem understanding • Greater involvement from end user • Needs coordination from business, marketing and technical teams 35
  36. 36. Human Centered Process Improvement © 2013 CMMI Portugal Conference Series – All Rights reserved. Contextual Design – the theory 36
  37. 37. Human Centered Process Improvement Contextual Design – the theory © 2013 CMMI Portugal Conference Series – All Rights reserved. What’s in it for me? Understand the real needs – Able to satisfy the needs not just from business but also from user Meaning we understand the problems – Hereby reference as breakdowns 37
  38. 38. Human Centered Process Improvement © 2013 CMMI Portugal Conference Series – All Rights reserved. Contextual Design – the theory 38
  39. 39. Human Centered Process Improvement Contextual Design – the theory © 2013 CMMI Portugal Conference Series – All Rights reserved. •Observation – Contextual Inquiry •Interpretation •Data consolidation •Visioning •Storyboarding •User Environment Design •Prototyping 39
  40. 40. Human Centered Process Improvement Observation – Contextual Inquiry (1/2) Contextual Design – the theory © 2013 CMMI Portugal Conference Series – All Rights reserved. Made in the work place and based on observation. Master – apprentice relationship – Not an interview. “You don’t know what you don’t know” – One observer per master We want to understand how the user does it, why he/she does it and what problems he/she has – Not a tipycal interview  40
  41. 41. Human Centered Process Improvement Observation – Contextual Inquiry (1/2) © 2013 CMMI Portugal Conference Series – All Rights reserved. Contextual Design – the theory Some guidelines: – Make sure the user understands that we are there to understand their needs, not to judge him/her • Important to ask the user to teach us how to do the job – Assure that all data is confidential and destroyed after the consolidation – Ask the user for the most problematic aspects (identifying the breakdowns) – Ask for a short description of all the tools the user uses – Ask for a general view on everything the user has to do (related with the analysis) – At the end, the observer should go through all their notes 41 to check if they are coherent with the user ideas and needs
  42. 42. Interpretation (1/6) • Done at the most 48h after the observation – Ideally involving multidisciplinary teams – marketing, product, technical) • The goal is to develop an agreed understanding of all the observations – The observer presents the results and the data is placed on the adequate models • Normally 5 models are used (although none is mandatory) – For each observation the team builds one set of models 42
  43. 43. Interpretation (2/6) Flow Model • Coordination • Comunication • Interactions • Roles • Responsibilities 43
  44. 44. Interpretation (3/6) Sequence model • What steps are taken to accomplish the task 44
  45. 45. Interpretation (4/6) Artifact Model • What artifacts the user creates and uses • Also visible in Flow Model… 45
  46. 46. Interpretation (5/6) Cultural Model • Politics • Influences • Pressures 46
  47. 47. Interpretation (6/6) Physical Model • User physical environment • Desk • Computer •… 47
  48. 48. Data consolidation (1/2) • Consolidating all the previously produced models – Patterns found and merged – Relevant details should be identified and registered • Used for developing the persona concept, mapping all the relevant profiles • Very usefull as a starting point for the visioning 48
  49. 49. Data consolidation(2/2) • Consolidated flow models identify the real roles, responsibilities and workflows • Consolidated sequence models represents o the process for a given task and the used strategies • Consolidated artifact models ilustrate the overall use of artifacts and not just from a user point of view • Consolidated cultural models show values, pressures and policies common in the organization • Os consolidated physical models reveal some physical environment aspects that everyone feels 49
  50. 50. Visioning (1/2) • The endpoint for the problem and the starting point for defining the solution • An informal design that: – Shows people in roles – Describes how the system can be used – Made from a user point of view • Needs to address the collective view (management, marketing, technical) 50
  51. 51. Visioning (2/2) 51
  52. 52. Human Centered Process Improvement © 2013 CMMI Portugal Conference Series – All Rights reserved. Agenda 1. Motivation 2. Contextual Design – the theory 3. Cool stuff – hands on 4. Wrap up 52
  53. 53. Human Centered Process Improvement © 2013 CMMI Portugal Conference Series – All Rights reserved. Agenda 1. Motivation 2. Contextual Design – the theory 3. Cool stuff – hands on 4. Wrap up 53
  54. 54. Time to put your hands in action!!! Follow instructor instructions to setup teams Each team observes a video Let’s simulate an observation Pay atention Act as an apprentice Register as much as you can 54
  55. 55. Human Centered Process Improvement Cool Stuff – hands on © 2013 CMMI Portugal Conference Series – All Rights reserved. Interpretation explained • • • • • • • • • • Realizada até 48 horas depois da entrevista Duração até 2 a 3 horas Papéis envolvidos: Entrevistador Desenhador dos modelos Responsável por tirar notas Moderador Outros participantes Pode dividir-se em equipas mais pequenas É obrigatório partilhar resultados 55
  56. 56. Human Centered Process Improvement Cool Stuff – hands on © 2013 CMMI Portugal Conference Series – All Rights reserved. Interpretation alphabet Groups Communication and action Profile and responsabilities Artefacts Flow Places Breakdowns 56
  57. 57. Human Centered Process Improvement Cool Stuff – hands on © 2013 CMMI Portugal Conference Series – All Rights reserved. Interpretation explained • Coordination • Communication • Interaction • Function • Responsibilities 57
  58. 58. 58 Time to put your hands in action!!! Each team reviews the notes Let’s produce the different artifacts: Flow model 58
  59. 59. Interpretation explained Sequence model details Intent (The real goal) Trigger Breakdown Sequence Flow Step •Detailed steps for performing the work 59
  60. 60. 60 Time to put your hands in action!!! Each team reviews the notes Let’s produce the different artifacts: Flow model Sequence model 60
  61. 61. Interpretation explained Cultural model details •Rules, influences •Large arrows represent large influences 61
  62. 62. Interpretation explained Cultural model details Pervasive culture •Types of influences: • Standards Cultural influence • Power • Emotional • Values • Preferences Influencer (Job title) Influencer •… Influencer Breakdown • Based upon what: Equal relationship • is seen • is hurd 62
  63. 63. 63 Time to put your hands in action!!! Each team reviews the notes Let’s produce the different artifacts: Flow model Sequence model Cultural model 63
  64. 64. Interpretation explained Artifact model details Needed artifacts for doing the work • Information: artifact content • Structure: how info is organized • Notes • Presentation: colors, underline • Breakdowns – problems when using the artifact 64
  65. 65. 65 Time to put your hands in action!!! Each team reviews the notes Let’s produce the different artifacts: Flow model Sequence model Cultural model Artifact model 65
  66. 66. Interpretation explained Physical model details How the physical environment affects the work •Places: •Structures: • Wallss • Secretaries • Utilization/movement • How people move • How people move things •Layout: • How things are put • Relationships 66
  67. 67. 67 Time to put your hands in action!!! Each team reviews the notes Let’s produce the different artifacts: Flow model Sequence model Cultural model Artifact model Physical model 67
  68. 68. Human Centered Process Improvement Cool Stuff – hands on © 2013 CMMI Portugal Conference Series – All Rights reserved. Consolidation explained •Consolidation of individual diagrams produced in interpretation phase • Pattern merge • Relevants details should be maintained •Develop the concept of persona •Starting point for a solution 68
  69. 69. Human Centered Process Improvement Cool Stuff – hands on © 2013 CMMI Portugal Conference Series – All Rights reserved. Affinity Diagram • Writing down major ideas into post-its • Place it in the wall. Surround by similar ideas • Identify groups (different colours, marks) • Define small, detailed groups • Use decomposing strategy • Build a mind map, based on the major ideas and major groups 69
  70. 70. 70 Time to put your hands in action!!! Each team reviews the notes and models Place ONE breakdown, idea, suggestion in each post-it Place the post-it on the wall Let’s do an affinity diagram over the post-it 70
  71. 71. Vision explained End of problem understanding phase and start of solution definition •Informal design • Reflects people in its roles • Describe the use of the process • Defined from a user point of view •Must be built taking in account different views (management, marketing, engineering, support) 71
  72. 72. 72 Time to put your hands in action!!! Gather all the information Build a vision of a process and tools that can address the identified needs 72
  73. 73. Human Centered Process Improvement © 2013 CMMI Portugal Conference Series – All Rights reserved. Agenda 1. Motivation 2. Contextual Design – the theory 3. Cool stuff – hands on 4. Wrap up 73
  74. 74. Human Centered Process Improvement © 2013 CMMI Portugal Conference Series – All Rights reserved. Agenda 1. Motivation 2. Contextual Design – the theory 3. Cool stuff – hands on 4. Wrap up 74
  75. 75. Human Centered Process Improvement © 2013 CMMI Portugal Conference Series – All Rights reserved. Wrap up Let’s hear from you What are your thoughts on this experience? Where do you see it to be applicable? 75
  76. 76. Human Centered Process Improvement © 2013 CMMI Portugal Conference Series – All Rights reserved. Wrap up • Easy to implement if correctly focused • Flexible methodology • Increases: • Needs’ identification (the 20% requirements that provide 80% value) • Client satisfaction • Time to market • Reduces costs • Improves internal processes Overall, it brings true competitive advantage 76
  77. 77. Portugal Human Centered Process Improvement Nuno Alexandre Seixas Transformation Project Manager, CMMI-DEV Certified Instructor PT Inovação 2013-10-17

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