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Applicable change management frameworks and NLP techniques for CMMI implementation - Henrique Narciso (Primavera BSS)

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3 henriquenarciso-2confcmmiportugal-v1

  1. 1. Portugal Applicable change management frameworks and NLP techniques for CMMI implementation Henrique Narciso SPI / Process engineer / Change Manager Primavera BSS HNarciso@gmail.com 2012-06-06, Coimbra
  2. 2. What is Software Process Improvement (SPI) Planned SPI Processes as Processes as Actions in SPI they “need” to they are be Emergent SPI 2 2
  3. 3. SPI Project milestones Project Milestones Organizational assessment Internal team assessment Internal capacity report and strategic plan. Executive Presentation KOM – Kick-off Meeting SPI First steps Internal GAP analysis Detailed Delivery plan Release Milestones Release deployment Gap analysis Change Monitoring Change achieved 3 3
  4. 4. Individual and organizational ChangeManagement 4 4
  5. 5. Change Management sucess factors1. Active and visible executive sponsorship2. Frequent and open Communication about the change3. Structured change management approach4. Dedicated change management resources and funding5. Employee engagement and participation6. Engagement with and support from middle management. 5 5
  6. 6. Sucess factors and Project Milestones 6. Engagement with and support from middle 3. Structured change management approach 2. Frequent and open Communication about 4. Dedicated change management resources 5. Employee engagement and participation 1. Active and visible executive sponsorship Project milestones vs success factors management. and funding the change Organizational assessment x x x Internal team assessment x x x Internal capacity report and strategic plan. x x x Executive Presentation x x x x KOM – Kick-off Meeting x x x x SPI first steps x x Internal GAP analysis x x x x Detailed Delivery plan x x Release Milestones x x x x Release deployment x x x x x 6 Gap analysis x x x 6 Change Monitoring x
  7. 7. Organizational Change Management 7 7
  8. 8. Change Management Models Making sense of change - Esther Cameron & Mike Green, page 109 - 2nd edition 8 8
  9. 9. Structured Models for change Management• Lewin• Kotter• Prosci 9 9
  10. 10. Kurt Lewin Model 10 10
  11. 11. Kotters 8 step model 11 11
  12. 12. Prosci Change Management Process 12 12
  13. 13. ADKAR ModelAwareness Desire Knowledge AbilityReinforcement TM 13 13
  14. 14. What is NLPNeuro-linguistic programming (NLP) is an approach tocommunication, personal development, and psychotherapycreated in the 1970s.Connection between:- the neurological processes ("neuro"),- language ("linguistic"), and- behavioral patterns that have been learned through experience ("programming") 14 14
  15. 15. ScopeNLP is capable of addressing problems such as:- phobias,- depression,- habit disorder,- psychosomatic illnesses, and- learning disorders"finding ways to help people have better, fuller and richer lives." 15 15
  16. 16. What is NLP? 16 16
  17. 17. Using NLP in Software Process Improvement Area Sub areas Values Values and Goal Setting Well-formed Outcomes Hierarcy of ideas Presuppositions Language Meta Model Milton Model Circle of excellence Stacking Anchoring Collapsing Chaining Submodalities Visual Auditiv Kinestetic Matching and Mirroring Rapport Responsiveness Pacing and Leading 17 17
  18. 18. Values and Goal SettingValues:What do we value?If a change affects our values, how do we react?Goal setting:What do you want to achieve?Will this decision take us to the set goal?Are all the (parts) parties gaining/understanding the goal? 18 18
  19. 19. LanguageHow we speak, act …Hierarcy of ideas How do we think? How do we structure ideas?PresuppositionsMeta Model Generalizing – Broad communicationMilton Model Specifying – Getting the details 19 19
  20. 20. AnchoringRecording and destroying “memories”Circle of excellence - Spatial – Disney strategyStacking - Motivation creationCollapsing - Deleting / neutralizing Behaviour / traumasChaining - New behavior aquisition 20 20
  21. 21. SubmodalitiesVisualAuditoryKinestetic 21 21
  22. 22. RapportGetting in synch with othersMatching and MirroringResponsivenessPacing and Leading 22 22
  23. 23. NLP modelingDissimination of excellence behaviorStep 1. Identify a modelStep 2. Assimilate their behavioral patterns unconsciouslyStep 3. Produce results similar to those of the top performerStep 4. Clean up the patternStep 5. Build a modelStep 6. Pass it on 23 23
  24. 24. SummaryChange Management in CMMIimplementationChange Management structured modelsNLP techniques to improve change management 24 24
  25. 25. Applicable change management frameworksand NLP techniques for CMMIimplementationHenrique Narcisohnarciso@gmail.com 25 25
  26. 26. ReferencesMaking sense of change - Esther Cameron & Mike Green, page 109 - 2nd editionHiatt, J. (2006) ADKAR: A Model for Change in Business Government and OurCommunity. Prosci Research.Creasey, T. and Hiatt, J. (2010) “Best practices in Change management,” Proscibenchmarking Report. Prosci Research.Night Sue. (2002) “NLP at Work - The Difference That Makes A Difference InBusiness”Joseph O’Connor(2001) “NLP WORKBOOK” 26 26