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SAP Billing for Postal Services

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Postal need to create new products and personalised services to compensate for declining tradiiotnal mail revenue. They must bring new services to market quickly, including flexible pricing, for test …

Postal need to create new products and personalised services to compensate for declining tradiiotnal mail revenue. They must bring new services to market quickly, including flexible pricing, for test markets and large-scale use. This is the only way they will stay on top of competition and survive.... learn more how they should do it by looking at this presentation

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  • 1. SAP BRIM for Postal Industry Enabling Revenue Management Innovation Executive Overview Presentation
  • 2. © 2013 SAP AG. All rights reserved. 2 © 2013 SAP AG. All rights reserved. No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG. The information contained herein may be changed without prior notice. Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors. National product specifications may vary. These materials are provided by SAP AG and its affiliated companies ("SAP Group") for informational purposes only, without representation or warranty of any kind, and SAP Group shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP Group products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warranty. SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and other countries. Please see http://www.sap.com/corporate-en/legal/copyright/index.epx#trademark for additional trademark information and notices.
  • 3. © 2013 SAP AG. All rights reserved. 3 Market Drivers Solution Overview Scenarios Benefits What are the Main Challenges Influencing Your Business?
  • 4. © 2013 SAP AG. All rights reserved. 4 Market Drivers Solution Overview Scenarios Benefits 18% Global decline in Mail revenue since 2006 (source Ofcom, based on UPU databse ) Deregulation, Liberalization, Globalization… We cannot just sell stamps. Lawmakers should grant this agency greater flexibility to target new revenue streams and also control operating costs Jack Potter, United States Postmaster General “” REGULATION COMPLIANCE CONCENTRATION INTERNATIONALIZATION DIGITAL COMPETITION
  • 5. © 2013 SAP AG. All rights reserved. 5 Market Drivers Solution Overview Scenarios Benefits Innovation in Business Model… Driving Needs for Advert. & Media Telecom Traditional Services Courier Express Parcels and Logistics Government Services Retail Services Finance Services E-Business Services E-post Emerging Services E-Commerce E-Finance E-Government 77% of posts offer online postal services 55 distinct electronic services identified over the last 20 years
  • 6. © 2013 SAP AG. All rights reserved. 6 Market Drivers Solution Overview Scenarios Benefits 80%+ Of cost for maintaining status quo Drive Down Operational Costs … Poste Italiane has tremendously changed towards a multi-services company during the last decade. Our ICT systems had to cope with this rapid change Stephano Sappino, Poste Italiane HETEROGENEOUS IT LANDSCAPE HOMEGROWN DECENTRALIZED SYSTEMS HIGH QUALITY OF SERVICE “”
  • 7. © 2013 SAP AG. All rights reserved. 7 Market Drivers Solution Overview Scenarios Benefits … Driving Needs for Streamlining the IT Process Lack of integrated solutions lead to a non sustainable cost structure, where 80%+ of IT is spent on maintaining status quo
  • 8. © 2013 SAP AG. All rights reserved. 8 Market Drivers Solution Overview Scenarios Benefits 1,0 B Facebook users Empowered Customers are Changing the Rules HYPER, DIGITALLY CONNECTED SOCIALLY NETWORKED BETTER INFORMED EXPECT IMMEDIATE, PERSONALIZED RESPONSE The digital natives are increasingly influencing business models, communication channels and the SLAs of postal services” Stephano Sappino, Poste Italiane “”
  • 9. © 2013 SAP AG. All rights reserved. 9 Market Drivers Solution Overview Scenarios Benefits …Driving Needs for Addressing Segment of One Web & KioskPostal Offices Contact Center Sales Force Social NetworkMobile Human Interaction Digital Interaction Simplify Business Interactions while Meeting Real Time Expectations Real Time Insight for True customer 360° view Real Time Interactions for quoting & 1:1 customer engagement Real Time Execution for context sensitive offerings
  • 10. © 2013 SAP AG. All rights reserved. 10 Market Drivers Solution Overview Scenarios Benefits Closed Loop between Business Need and IT Constraints
  • 11. © 2013 SAP AG. All rights reserved. 11 Market Drivers Solution Overview Scenarios Benefits From Business Challenges To Technical Needs Innovative Pricing & Bundles Commission Partners Pricing, Rating & Charging Collect &Pay Bill & Invoice & Settle Customer & Partner Financial Care Analytics Consume to Cash Analytics Consolidate Billings Manage Efficiently Credit & Collection Customize Invoices Analyze Customer Usage Convergent Mediation
  • 12. © 2013 SAP AG. All rights reserved. 12 Market Drivers Solution Overview Scenarios Benefits From Business Process to Features Price, Rate & Charge Collect &Pay Bill & Invoice & Settle Customer & Partner Financial Care Analytics Deliver Service Contract capturing Offer & Contract Mgmt. CRM Convergent Charging Convergent Invoicing Receivables Management & Payment Handling Credit & Collections Management Financial Customer Care & Dispute Management SAP CC SAP ERP (FI-CAx based) SAP CRM Mail delivery, Logistic Execution, Event Mgt. / Mediation SAP CRM Order Management, Contact Center, Marketing SAP SCEM Operational Platform Consume To Cash Analytics RDS CUA RDS Customer Usage Analytics O2CProcessSAPBRIMFeatures SAP Mediation SAP TM The Order To Cash Business Process for Posts Billing & Revenue Innovation Management Solution supporting O2C Process The Corresponding Features
  • 13. © 2013 SAP AG. All rights reserved. 13 Market Drivers Solution Overview Scenarios Benefits SAP Solutions for O2C link process across departments Convergent Charging Convergent Invoicing Receivables Management & Payment Handling Credit & Collections Management Financial Customer Care & Dispute Management Order Management, Contact Center, Marketing SAP CC SAP CI SAP CFMSAP CRM Strategy & Service Marketing & Call Center Pricing Design Offer Design Financial Customer Care Dispute Mgmt Billing Operations Accounting Collections Customer Care Sales Contract Creation Credit Scoring Finance Manage Receivables & Payables Run Collections Book Revenue & Costs Prepaid Refill Billing Price and Rate Events Manage Subscription Account Manage Billing Account Invoicing & Payment Statements Mediate Usage Operations Deliver Service
  • 14. © 2013 SAP AG. All rights reserved. 14 Market Drivers Solution Overview Scenarios Benefits Awarded DigitalRoute is the 2011 Stratecast Global CSP Billing Mediation Competitive Strategy Innovation Award Winner SAP Convergent Mediation Integrate new and old systems more simpler  Collection of multiple data streams Ensure data quality  Error detection, with de-duplication Transform raw data in usable information  Data enrichment in real time Standardize Data format across platforms  Translate protocols and formats to create new unified data format
  • 15. © 2013 SAP AG. All rights reserved. 15 Market Drivers Solution Overview Scenarios Benefits “”The flexibility and speed at which we could create and modify price plans was second to none. It is so user friendly that now even non- technical financial managers are able to introduce new tariffs. Raphaël Bichon, Project Manager SFR SAP Convergent Charging Easy to Use  Visual design of your pricing and charging models  Service-agnostic, proven  Rapid time to market  Support for multi-sided partner-centric models  Support prepaid, postpaid and hybrid charging High Performance  Calculate prices and charges for hundreds of thousands of transactions per second for hundreds of millions of customers
  • 16. © 2013 SAP AG. All rights reserved. 16 Market Drivers Solution Overview Scenarios Benefits Consolidate multiple upstream systems for a single view of the customer’s account  Flexible invoice aggregation & presentation  Configurable invoice discounting  Integrate seamlessly with accounts receivable and payable for interest calculation, adjustments, etc.  Handle both customer invoicing and production of payment statements for partners in a single solution Scalable Solution  High volume capabilities 32% decrease in errors when A/R and billing are integrated so open items are generated at the same time as the bill Source: SAP Performance Benchmarking SAP Convergent Invoicing
  • 17. © 2013 SAP AG. All rights reserved. 17 Market Drivers Solution Overview Scenarios Benefits 74% Decrease in billing and collections cost as percentage of revenue with optimized collections and dispute handling Source: SAP Performance Benchmarking SAP Customer Financial Management Automation & Optimization  Automate routine tasks  Optimize efficient cash collection through segmented strategies Transparency On Revenue  Monitor an up-to-date picture of customer payment behavior  Comply to accounting standards Customer Satisfaction  Immediate access to customer contracts & payment instruments & accounts
  • 18. © 2013 SAP AG. All rights reserved. 18 Market Drivers Solution Overview Scenarios Benefits SAP Convergent Charging and Invoicing scale massively A series of benchmark tests were run in Q4 2011 in IBM Labs in Montpellier, France, to measure the massive scalability of SAP Convergent Charging & SAP Convergent Invoicing on IBM platforms. 773,000 2.8 B events / sec events / hour subscribers 200 M Market Leading Results SAP Convergent Charging 100,000 1175 billable items invoices/secsubscribers 50 M SAP Convergent Invoicing
  • 19. © 2013 SAP AG. All rights reserved. 19 Market Drivers Solution Overview Scenarios Benefits Rapid Deployment Solution for Billing with Best Practices * Reduction assumes 100% fit to baseline content scope. Leveraging Pre- configured Baseline Up to a possible 40% time and effort reduction compared to a traditional project with same scope* Blueprint - up to 50%, Savings • Best Practice processes modeled and described Realization - up to 50%, Savings • Best Practices processes already configured and documented • Delta implementation built on-top of existing best practices Testing- up to 30%, Savings • Test Case Template supplied 0 10 20 30 40 50 60 70 80 90 100 Standard Prep Business Blueprint Realization Testing Go-live Start Deploy Run
  • 20. © 2013 SAP AG. All rights reserved. 20 Market Drivers Solution Overview Scenarios Benefits Efficient Revenue Management: increase customer satisfaction and improve financial performance with a converged view of customer accounts, receivables, payables and disputes. Deployment Flexibility: deploy a complete, integrated customer care and next gen billing system, or choose to deploy in smaller implementable steps for targeted incremental value. Don’t reinvent the Billing Wheel! Business Agility: launch new pricing, charging and billing models more flexible and faster: open up new revenue stream, personalize your B2B offerings and get to know your customers 1 2 3 Summary
  • 21. © 2013 SAP AG. All rights reserved. 21 Market Drivers Solution Overview Scenarios Benefits Explore Different Scenarios
  • 22. © 2013 SAP AG. All rights reserved. 22 Market Drivers Solution Overview Scenarios Benefits Multi-Sided Partner Settlement 28% decrease in IT expenditures as a percentage of revenue with a consolidated single solution and platform landscape Source: SAP Performance Benchmarking Handle flexible partner contract terms  Use the same pricing engine to define these contracts Interlink customer pricing with partner revenue share  Better manage the profitability of your business models Tailor your offers to partners  Allow special incentives to most valuable partners
  • 23. © 2013 SAP AG. All rights reserved. 23 Market Drivers Solution Overview Scenarios Benefits B2B Billing: Delighting your Enterprise Customers 25% lower DSO when key metrics can be analyzed across customer, order, region, and product line Source: SAP Performance Benchmarking Tailor to each specific enterprise customer  Manage complex enterprise agreements  Customize offerings while retaining manageability of product catalog  Define credit pooling across multiple enterprise employees, seats and devices Handle more dedicated billing capacities  Automate billing and discounting for SLAs and tiered plans  Customize invoicing breakdowns corresponding to customer hierarchies  Converge all services onto a single bill
  • 24. © 2013 SAP AG. All rights reserved. 24 Market Drivers Solution Overview Scenarios Benefits DPD Post Use Case DPD is the international network and world class brand of GeoPost Group, a 100% subsidiary of La Poste Group and majority shareholder of DPD. GeoPost, a B to B parcel specialist, caters for more than 230 countries on behalf of over 300,000 clients. Today, the GeoPost Group boasts 1st rank positioning in France and 3rd rank in Europe with an annual turnover of around 3.292 billion Euros in 2008. Customer Business Issues solved • Optimizing the billing process, reducing the number of systems involved (45 systems) • Cost reduction by automating processes ( redundant customer data, partial manual handling) • Introduce E-Billing Why SAP BRIM - Benefits • Major cost savings due to standardized, automated processes • Convergent invoices and E-Billing have positive effect on customer satisfaction • Harmonized pricing Solution • SAP Convergent Invoicing • SAP Customer Financial Management At first, replacing DPD’s proprietary billing application with the SAP for Telecommunications solution portfolio seemed to be an unusual move . On second thought, DPD realized how appropriate it was. Telecommunication companies use the same basis for billing as DPD: services used. Suddenly, the switch seemed perfect, with SAP Consulting customizing the industrial solution portfolio to the specific shipping needs of DP “” 0,25-0,5% Increase of revenue growth
  • 25. © 2013 SAP AG. All rights reserved. 25 Market Drivers Solution Overview Scenarios Benefits HP Post Use Case HP Produkcija is a new pay TV provider owned by the Croatian Post. Their new service “EvoTV” is available nationwide over digital terrestrial broadcast entering almost every home in Croatia. Customer Business Issues solved  Implement innovative charging of digital TV services fulfilling very complex charging and discounting requirements Why SAP BRIM - Benefits  One flexible convergent charging system which simplifies overall IT architecture  Ability to implement any kind of new services which requires customer charging without the need of acquiring a new charging system  Ability to charge any kind of services (apart from Telco/Media) through one unique charging system which decreases overall total cost of ownership of IT infrastructure Solution  SAP Convergent Charging Being a start-up, time-to-market was one of our top priorities. Choosing SAP CC enabled us to issue first bills to customers after only 3 months from project kick-off. Due to the ability to quickly change tariff plans even last minute adjustments did not postpone our go-live plans “”
  • 26. © 2013 SAP AG. All rights reserved. 26 Market Drivers Solution Overview Scenarios Benefits Faster Time To Market For New Area of Growth
  • 27. © 2013 SAP AG. All rights reserved. 27 Market Drivers Solution Overview Scenarios Benefits BRIM Performance KPI Industry Benchmark Improvement Potential Time to implement new pricing offers Price/performance for rating (TPS per CPU core) Days sales outstanding (DSO) launch in hours not weeks 150% 20% 1 day 90 days 30 days 470 5 400 2 140 0 90 days 54 days
  • 28. © 2013 SAP AG. All rights reserved. 28 Market Drivers Solution Overview Scenarios Benefits © 2013 SAP AG. All rights reserved. 28Internal … unlocking new growth opportunities and gaining market leadership by inventing new business models and opening new revenue streams … increasing customer satisfaction by reacting more quickly to customer demand with immediate insight to action … improving top-line effectiveness by reducing cost of operations while simplifying and speeding core business process imagine Let’s Work on Your Future Together
  • 29. Thank you Isabelle ROUSSIN isabelle.roussin@sap.com Head of Billing & Revenue Innovation Management Postal, Transport, Logistics
  • 30. © 2013 SAP AG. All rights reserved. 30 © 2013 SAP AG. All rights reserved. No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG. The information contained herein may be changed without prior notice. Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors. National product specifications may vary. These materials are provided by SAP AG and its affiliated companies ("SAP Group") for informational purposes only, without representation or warranty of any kind, and SAP Group shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP Group products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warranty. SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and other countries. Please see http://www.sap.com/corporate-en/legal/copyright/index.epx#trademark for additional trademark information and notices.

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