Advancing online public consultation


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  • Advancing online public consultation

    1. 1. AdvancingOnline PublicConsultationMetro VancouverAugust 2012
    2. 2. Refresher - the Problem
    3. 3. Timeline - what a short trip its beenCoV CMT March 2011 - ConceptMay - August - Prototype PilotsSeptember - VSB sectoral reviewFall - additional case studiesJan 2012 - Urban Futures survey - expansionApril 2012 - re-engineered platformNow - expansion into other areasAPI - standardization & systemization
    4. 4. Citizen-centred - Network Effect Coast Maritime Museum Guard Artists Residence Fires on beach Planetarium/ Museum Lifeguards Development Permit application Boathouse Patio Traffic Circle Squamish Parking Develop- Restrictions mentKitsilano to Bike LanesJericho Seawall Billy Bishop Patio Henry Hudson License School
    5. 5. Imagine~• You can be notified online of consultations relevant to where you live, work and play.• You choose by distance and subject what topics youre interested in hearing about. o e.g. anything to do with housing within 1 KM or anything to do with transportation within 5 KM• Notifications can come from many sources including the City, TransLink, developers, utilities, schools, parks, emergency services, and community organizations• You register and confirm your identity and location and carry those credentials with you everywhere• You can influence outcomes because your verified input enables evidence-based decision-making
    6. 6. Open Data & Public Consultation
    7. 7. Open Data StandardsEach time a new consultation topic is initiated a standardized listing is created:1. Title2. Abstract (140 characters, incl. keywords)3. URL (link to originating web site/page)4. Contact Email (notifies responsible staff)5. Address (site location under review)6. Date (public meeting, open house)Generates XML or JSON file into the Open Data Catalogue
    8. 8. Setting up a TopicAn email is sent to the contact person asking them to activate the topic and decide whether to choose:1. API (PS Connect) or;2. PlaceSpeak page containing feedback tools:• Discussion Forum(s)• Survey(s)• Poll(s)• Notice Board, social media
    9. 9. Mapping of Topic AreaThe Responsible staff person maps out the area (polygons) of interest:• Manually(e.g. 2 block radius)• Importing KML file(eg. 26 local areas)Residents will be notified within affected area.Reporting will be segmented by polygon boundary.
    10. 10. Public NotificationResidents are notified according to their preferences:Distance - eg. 1 km - 100 kmKeyword - eg. housing, parks,transportationResidents determine their privacy• visible publicly (yes/no)Note: connected participants identities are always visible to the proponent (although not their street address).
    11. 11. In the beginning: RegistrationNetwork Effect requires verification of participants:• email• home phone (audio pin)• cell phone (sms pin)• mailer pin• other o property assessment roll o credit card minimum $0.02• Privacy - separating church from state.• authentication = transparency• FIOPPA
    12. 12. Citizen user (participant) feedbackOnce notified, residents determine whether or not to engage. Select consultation features:• Discussion forums• Polls• Surveys• Notice Board• Social MediaTo participate, residents must CONNECT with the Topic which requires registration and verification within the boundaries defined in the map polygon.
    13. 13. How to build Awareness andAdoption?Coordinated Offline and Online Strategies:Offline:• Posters• Mailers• Handouts• Traditional advertising, mediaOnline:• Social Media (Facebook, Twitter)• Wider reach• Email, newsletters
    14. 14. Reporting and AnalyticsAll feedback received:• Quantitative (polls & surveys)• Qualitative (discussion, notice board)Reports include: x # of participants responded with y area(s) with z responses.Reports segment data spatially by polygons: i.e. show how responses vary by area.
    15. 15. OutcomesCore principle: Evidence-based decision-making and public policy development• After conclusion of consultation, outcomes must be communicated to participants.• Important that participants observe that their input has had an impact on the outcome.• Process is open, accessible, dynamic, transparent and defensible.
    16. 16. RecommendationsOpen Data - standardizeAdd a public consultation category to the Citys Open Data Catalogue and standardizeInform/NotifyImplement an online notification system that ties digital identity to physical addressConsult/FeedbackEnsure accessible online and place-basedReport/AnalyticsRequire defensible evidence to inform decision-making and public policy development