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Facilitating Multidirectional Communication                            between Government Officials and Citizens          ...
What Are We Going to Talk About...?FixVegas2 is a mobile tool to submit maintanence requests and exchange improvement idea...
Motivation: Urbanization, Technology, eGovernment and Smart Cities FixVegas1 can be augmented to empower citizens through ...
Problem Statement and SolutionThe new FixVegas features can solve three categories of problems through a set of new featur...
Related Work: Web, Mobile, Web+Mobile    Systems engage citizens to report, discuss, suggest, improve and/or clarify issue...
Related Work: Public Displays, Multimedia-Aided Systems, TUIs and Mixed RealitySystems engage citizens to report, discuss,...
ProcedureAfter assessing user needs, design principles, protyping and evaluation through a focus group followed.          ...
User Needs  Both major stakeholders have been looked at.                          MOGDy Forum                          Kno...
FixVegas2 Step by StepAfter assessing user needs, design principles, protyping and evaluation through expert feedback foll...
The OutcomeRequests and Ideas can be publicly viewed in the preferred visualization.   10.01.2012                       Fi...
The OutcomeRequests and Ideas can be submitted to be added to the platform.   10.01.2012                     FixVegas Fina...
The OutcomeAll the stakeholders can interact with the posts and with each other.   10.01.2012                       FixVeg...
The OutcomeAll the stakeholders can interact with the posts and with each other.   10.01.2012                       FixVeg...
The OutcomeComprehensive filters ease the management of submissions.   10.01.2012                    FixVegas Final Presen...
Preliminary EvaluationA small-scale dry run to verify study design, identify bottlenecks and get first insights has been s...
LimitationsThe laboratory context would falsify findings on community dynamics.                                           ...
ConclusionFixVegas2 will be provided as a technical tool, nonetheless a rea-world evaluation is crucial.                  ...
Thank you!10.01.2012   FixVegas Final Presentation| Irina Anastasiu   19
References [1] Halttunen, V.; Juustila, A. & Nuojua, J. Technologies to Support Communication Between Citizens and Designe...
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FixVegas: Facilitating Multi-Directional Communication between City Residents and Government Officials to Support Urban Planning in Brisbane

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Final presentation Master thesis on the concept and development of an iPhone application to support citizen engagement in urban planning in Brisbane, Australia.

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Transcript of "FixVegas: Facilitating Multi-Directional Communication between City Residents and Government Officials to Support Urban Planning in Brisbane"

  1. 1. Facilitating Multidirectional Communication between Government Officials and Citizens to Support Urban Planning in the City of Brisbane Irina Anastasiu Diploma Thesis Final Presentation Supervisors: Assoc. Prof. Marcus Foth, Dr. Ronald Schroeter, Dr. Alexander De LucaResponsible Professor: Prof. Heinrich Hußmann
  2. 2. What Are We Going to Talk About...?FixVegas2 is a mobile tool to submit maintanence requests and exchange improvement ideas and development plansbetween city residents and the Brisbane City Council. Its goal is to encourage multidirectional communication. 10.01.2012 FixVegas Final Presentation| Irina Anastasiu 2
  3. 3. Motivation: Urbanization, Technology, eGovernment and Smart Cities FixVegas1 can be augmented to empower citizens through an active crowdsourcing role. smart citieseGovernment trends towards eParticipation Irina‘s Diploma Thesis convert FixVegas from a reporting tool into citizen as an urban planningurbanization means more/bigger cities active stakeholder engagement tool in urban planningtechnology goes mobile/location aware tap into local knowledge 10.01.2012 FixVegas Final Presentation| Irina Anastasiu 3
  4. 4. Problem Statement and SolutionThe new FixVegas features can solve three categories of problems through a set of new features. No Public Dialog Inefficient Citizen – City Request Councils Management No Real Citizen Involvement in Urban Planning the notion of „idea“ user accounts The Newsocial features web portal filters API 10.01.2012 FixVegas Final Presentation| Irina Anastasiu 4
  5. 5. Related Work: Web, Mobile, Web+Mobile Systems engage citizens to report, discuss, suggest, improve and/or clarify issues. OPUS Forums [4]PublicStuff [9], SeeClickFix [8], FixMyStreet [6] NEXTHAMBURG [7] 311 Universal [10] WebMapMedia (WMM) [2] 10.01.2012 6
  6. 6. Related Work: Public Displays, Multimedia-Aided Systems, TUIs and Mixed RealitySystems engage citizens to report, discuss, suggest, improve or clarify issues. Discussions in Space [3] TaS (Tell a Story) [1] Shared Design Whiteboard (Shadew) [1] MR Tent [5] 10.01.2012 FixVegas Final Presentation| Irina Anastasiu 7 softGIS []
  7. 7. ProcedureAfter assessing user needs, design principles, protyping and evaluation through a focus group followed. Time Now 10.01.2012 FixVegas Final Presentation| Irina Anastasiu 8
  8. 8. User Needs Both major stakeholders have been looked at. MOGDy Forum Know status, location, direct cooperation with city council, commitment from city council (feedback, time estimation, ticketing), CMS integration, contacting officials, knowing who is responsible, see future development plans, can‘t attend open council meetings App Reviews Know who to report to, contact responsible person for feedback, feature requests or bug reporting, FixVegas1 Feedback Should be bug-free, extra categories, saving draft requests, editing history one by one User Studiy Insights from Systems from Related Work High degree of usability, direct and strong involvement of city council neededCitizen NeedsGovernment Needs Talking to Brisbane City Council Manual feeding into CMS, building an interface is time and cost intensive Governmental Portals such as smartcity.info Make processes more efficient, build trust through transparency, involve more people 10.01.2012 FixVegas Final Presentation| Irina Anastasiu 9
  9. 9. FixVegas2 Step by StepAfter assessing user needs, design principles, protyping and evaluation through expert feedback followed. Designing the User Interface 5th Edition Ben Shneiderman & Catherine Plaisant Designing the iPhone User Experience Suzanne Ginsburg • Who should mark maintenance requests as solved and how? • Should users need to sign up to comment etc.? • At which point should users register? • When should ideas be submitted to the city council? 10.01.2012 FixVegas Final Presentation| Irina Anastasiu 10
  10. 10. The OutcomeRequests and Ideas can be publicly viewed in the preferred visualization. 10.01.2012 FixVegas Final Presentation| Irina Anastasiu 11
  11. 11. The OutcomeRequests and Ideas can be submitted to be added to the platform. 10.01.2012 FixVegas Final Presentation| Irina Anastasiu 12
  12. 12. The OutcomeAll the stakeholders can interact with the posts and with each other. 10.01.2012 FixVegas Final Presentation| Irina Anastasiu 13
  13. 13. The OutcomeAll the stakeholders can interact with the posts and with each other. 10.01.2012 FixVegas Final Presentation| Irina Anastasiu 14
  14. 14. The OutcomeComprehensive filters ease the management of submissions. 10.01.2012 FixVegas Final Presentation| Irina Anastasiu 15
  15. 15. Preliminary EvaluationA small-scale dry run to verify study design, identify bottlenecks and get first insights has been set up. Interview Independent Variables (Task 1 only): Participants System: FixVegas1, FixVegas2 (counter balanced) Three Tasks Number: 6 Dependent Variables ( Task 1, 2 and 3): Male: 6 Questionnaire Task Completion Time Female: 0 Average Age: 29 „If a critical mass of users and People at Urban reportings were reached, it would Informatics Research Lab be easy to interact with others [...] via the app. Especially if it was clear from BCC that they were listening.“ „Couldn‘t easily think of anything...“ Task 1: FixVegas1 vs. FixVegas2 in Tasks 2 and 3 Tasks Compared by Time FixVegas2 4 4 Time in Mins Time in MinsTime in Mins 3 3 4 2 2 2 1 1 0 0 . 0 . . Task 2 3,366666667 FixVegas1 3,130555556 Task1 3,4375 Task 3 3,527777778 FixVegas2 3,744444444 Task 2 3,366666667 Task 3 3,527777778 10.01.2012 FixVegas Final Presentation| Irina Anastasiu 16
  16. 16. LimitationsThe laboratory context would falsify findings on community dynamics. Emotions People are are No real very important context different But all influence BCC makes motivation, differenceReal World No type andUser Study genuine amount of Interaction interaction. No Genuine Simulation of Social Features Falsified Findings on Community Dynamics 10.01.2012 FixVegas Final Presentation| Irina Anastasiu 17
  17. 17. ConclusionFixVegas2 will be provided as a technical tool, nonetheless a rea-world evaluation is crucial. FixVegas Tool Provided Idea Concept BCC Involvement is Crucial 10.01.2012 FixVegas Final Presentation| Irina Anastasiu 18
  18. 18. Thank you!10.01.2012 FixVegas Final Presentation| Irina Anastasiu 19
  19. 19. References [1] Halttunen, V.; Juustila, A. & Nuojua, J. Technologies to Support Communication Between Citizens and Designers in Participatory Urban Planning Process Digital Tools in Participatory Planning, 2010, 79 - 91 [2] Nuojua, J. WebMapMedia: a map-based Web application for facilitating participation in spatial planning Multimedia Systems, Springer Berlin / Heidelberg, 2010, 16, 3-21 [3] Schroeter, R. An Interactive Urban Screen Application to Participate in Local City Planning, 2011 [4] Stefans, A.; Rantanen, H. & Nummi, P. Online Environments Shake Up Urban Planning Digital Tools in Participatory Planning, 2010, 79 - 91 [5] Wagner, I.; Basile, M.; Ehrenstrasser, L.; Maquil, V.; Terrin, J.-J. & Wagner, M. Supporting community engagement in the city: urban planning in the MR-tent Proceedings of the fourth international conference on Communities and technologies, ACM, 2009, 185-194 [6] http://www.fixmystreet.com. Accessed on 9.1.2012. [7] http://www.nexthamburg.de. Accessed on 9.1.2012. [8] http://www.publicstuff.com. Accessed on 9.1.2012 [9] http://www.seeclickfix.com. Accessed on 9.1.2012 [10] http://www.urbananomaly.com/311Universal.html. Accessed on 9.1.2012. 10.01.2012 FixVegas Final Presentation| Irina Anastasiu 20
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