It is better to be less available to
your customers than promise them
full availability – and keep them
waiting. This goes double for budding
Being kind and witty about it helps.
Stay ahead of your users. Offer them
solutions for issues they haven’t had
time to complain about.
Utilize your analytics capabilities. Try
iridize’s Predictive Analytics dashboard. Get
insights into your customers’ logins, page
views, and work flow. Set up Micro-
Conversion goals and follow your success in
Target your audience
with tools that meet
Fast service tools like interactive
guides and chat support are important
to web-savvy users. Phone support is
essential for corporate customers.
Know your customers and allocate your
customer service resources accordingly.
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