How to
Increase
SaaS
Customer
Conversion
Rates
by iridize
iridize.com
Converting free trial users on a SaaS
platform is more of a marathon than
a sprint – it requires long term
att...
iridize.com
When preparing for a marathon –
you need a running strategy:
energy distribution, breathing
plan, strength res...
iridize.com
Onboarding a customer all the way
from signup to conversion is quite
similar. A few factors to boost your
onbo...
iridize.com
Irreplaceable
Customer
Service
iridize.com
Stellar customer
service
can be a strong
selling point.
iridize.com
Your offering may be brilliant, but
showing your customers they are more
than a figure on your analytics graph...
iridize.com
Availability
iridize.com
Manage
customer service
expectations
wisely.
iridize.com
It is better to be less available to
your customers than promise them
full availability – and keep them
waitin...
iridize.com
Pro-active
Customer
Service
iridize.com
Stay ahead of your users. Offer them
solutions for issues they haven’t had
time to complain about.
iridize.com
Utilize your analytics capabilities. Try
iridize’s Predictive Analytics dashboard. Get
insights into your cust...
iridize.com
Customer
Service Tools
iridize.com
Target your audience
with tools that meet
their expectations.
iridize.com
Fast service tools like interactive
guides and chat support are important
to web-savvy users. Phone support is...
iridize.com
Ask us more
about iridize’s
onboarding solutions.
Why Iridize Mobile?We Hope That Was Helpful!
Learn more about onboarding solutions
at iridize.com
Or request a demo at con...
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How to Increase SaaS Customer Conversion Rates

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How to Increase SaaS Customer Conversion Rates

  1. 1. How to Increase SaaS Customer Conversion Rates by iridize
  2. 2. iridize.com Converting free trial users on a SaaS platform is more of a marathon than a sprint – it requires long term attentiveness to demands.
  3. 3. iridize.com When preparing for a marathon – you need a running strategy: energy distribution, breathing plan, strength reservation.
  4. 4. iridize.com Onboarding a customer all the way from signup to conversion is quite similar. A few factors to boost your onboarding marathon:
  5. 5. iridize.com Irreplaceable Customer Service
  6. 6. iridize.com Stellar customer service can be a strong selling point.
  7. 7. iridize.com Your offering may be brilliant, but showing your customers they are more than a figure on your analytics graphs can be a major differentiator.
  8. 8. iridize.com Availability
  9. 9. iridize.com Manage customer service expectations wisely.
  10. 10. iridize.com It is better to be less available to your customers than promise them full availability – and keep them waiting. This goes double for budding businesses. Being kind and witty about it helps. 
  11. 11. iridize.com Pro-active Customer Service
  12. 12. iridize.com Stay ahead of your users. Offer them solutions for issues they haven’t had time to complain about.
  13. 13. iridize.com Utilize your analytics capabilities. Try iridize’s Predictive Analytics dashboard. Get insights into your customers’ logins, page views, and work flow. Set up Micro- Conversion goals and follow your success in meeting them. How?
  14. 14. iridize.com Customer Service Tools
  15. 15. iridize.com Target your audience with tools that meet their expectations.
  16. 16. iridize.com Fast service tools like interactive guides and chat support are important to web-savvy users. Phone support is essential for corporate customers. Know your customers and allocate your customer service resources accordingly.
  17. 17. iridize.com Ask us more about iridize’s onboarding solutions.
  18. 18. Why Iridize Mobile?We Hope That Was Helpful! Learn more about onboarding solutions at iridize.com Or request a demo at contact@iridize.com iridize.com
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