Employee Training Strategies - How to Reduce Internal Helpdesk Calls

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While helpdesk is an essential part of your internal customer service plan - it doesn't have to be the only support option. Some thoughts on the more affordable alternatives to internal phone support.

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Employee Training Strategies - How to Reduce Internal Helpdesk Calls

  1. 1. Employee Training Strategies: How to Reduce Internal Helpdesk Calls by iridize
  2. 2. iridize.com How much money does your company spend annually on internal helpdesk support? Reportedly, the construction industry spends the least – and that is about 1.35% of their revenue.
  3. 3. iridize.com Some of that expenditure can be salvaged, through a careful combination of automated support and re-examination of your employee training strategy.
  4. 4. iridize.com Reduce Costs with Employee Training
  5. 5. iridize.com Yes, employee training is another expense. But it is a one-time expense, as opposed to helpdesk support. Image source: Idea go @ FreeDigitalPhotos.net
  6. 6. iridize.com Proper training should teach employees to anticipate technical issues and provide the tools to solve them.
  7. 7. iridize.com Proper employee training will make for pro-active workers, as opposed to passive, helpdesk- dependent employees.
  8. 8. iridize.com Alternatives to Helpdesk Calls
  9. 9. iridize.com Eliminating helpdesk support altogether is a terrible idea. Personal, human, audio-vocal support is irreplaceable…
  10. 10. iridize.com In others, automated support can save a lot of time and money. It’s time to take your organization’s IT support to the next level: …in some cases.
  11. 11. iridize.com  Chat support  Virtual agents  A smart CRM system to manage support ticket  iridize’s walkthrough guides and automated support tools. Request a demo.
  12. 12. iridize.com Proper training is the key to encouraging employee pro-activity, instead of being reactive and helpless. Image source Ask us more about iridize’s onboarding solutions.
  13. 13. Why Iridize Mobile?We Hope That Was Helpful! Read more about onboarding solutions at blog.iridize.com Or request a demo at contact@iridize.com iridize.com
  14. 14. Icons in this presentation made from Flaticon.com:Freepikby iridize.com

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