Service delivery models Ghana

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This PowerPoint was presented by Marieke Adank during the Triple-S research seminar, which took place in Kampala, Uganda from 24-26 September 2012.

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Service delivery models Ghana

  1. 1. Service delivery models in Ghana Marieke AdankWater and sanitation services that last September 2012
  2. 2. Service Delivery Models in Ghana Self supply Utility Private Community managementMain service delivery models management management Intermediate private providers Community Ownership and Independent Other CM models private providers Management (COM) CWSA Water Urban CWSA Small town point Health Bulk source supply Centre Service level High Basis Basic High High Basic Basic Basic Basic Systems Small Holding Single Water Holding GWCL Water town bulk Multi town Hand tank with towns Health tank with system tanker water system pump standpipe system Centre standpipe supply Management model Management Management Company- Urban Utility Direct WSDB by water by ttanker WATSAN community Water management vendor operator WSDB with PO partnership Board 2 Water and Sanitation Services That Last October 2011
  3. 3. Enabling environment Policy, legislation, sectorPolicy and normative harmonization and coordination, setting standards In-direct support costs functions Capacity support Service authority Implementation of Capex / CapManEx / infrastructural projects Costs of capital Service authority Planning, regulation, functions coordination, oversight Direct support costs Direct post-construction support Service provider Operation and minor Service provider functions maintenance costs Water use Water user tariff4 Water and Sanitation Services That Last October 2011
  4. 4. WATSAN management CWSA Regional Enabling environment office Service authority MMDAService provision (corporate Watsan oversight) Daily submission of revenuesService provision (operations) Water Area Mechanic vendors Payment for service Pay as you fetch Reports Money flows Standpost clients (S)Elects representatives 6 Water and Sanitation Services That Last October 2011
  5. 5. Direct WSDB management CWSA Regional Enabling environment office Authority functions MMDA Monthly transfer WSDB of revenues Watsan Service provision (Corporate oversight) Daily submission of revenuesService provision (Operations) Water vendors Operating staff 20% commission Artisan /company Monthly Pay as Reports water bills you fetch Money flows Clients with HH (S)Elects representatives Standpost clients connection 7 Water and Sanitation Services That Last October 2011
  6. 6. WSDB management with delegated operations CWSA RegionalEnabling environment office Service authority MMDA 15% to replacement and rehabilitation account Service provision WSDB Watsan(corporate oversight) 10% to sanitation and hygiene account Service provision Private operator Water vendor O&M account: 75% of (Operations) revenues (keeps 20% of income) Monthly Pay as 5 year O&M contract agreement water bills you fetch Reports Clients with HH Money flows Standpost clients (S)Elects representatives connection 8 Water and Sanitation Services That Last October 2011
  7. 7. WSDB Utility Direct WSDB Private management WATSAN management management provider with PO MWRWH / Universities / CONIWAS / GSBEnablingenvironment CWSA CWSA CWSA PURCAuthority GWCLfunctions MMDA MMDA MMDAService provision– Corporate WSDBoversight GUWC WSDB WATSAN PS PrivateService provision Operator- Operations PS AM 10 Water and Sanitation Services That Last October 2011
  8. 8. Which service delivery model where?11 Water and Sanitation Services That Last October 2011

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