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Development of service delivery indicators for rural water services
 

Development of service delivery indicators for rural water services

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    Development of service delivery indicators for rural water services Development of service delivery indicators for rural water services Presentation Transcript

    • WATER SERVICES THAT LAST …1 DEVELOPMENT OF SERVICE DELIVERY INDICATORS FOR RURAL WATER SERVICES May 2013
    • WATER SERVICES THAT LAST …2 2 DEFINING SERVICE DELIVERY INDICATORS: Service Delivery Indicators Developed at Four levels: • Services Delivered • Water User Level • Service Management Level • Service Authority
    • WATER SERVICES THAT LAST …3 INDICATORS FOR SERVICE DELIVERED Indicators water service Sub indicator water service Water quality Users’ perception of colour Users’ perception of taste Users’ perception of odour E. Coli TDS Turbidity
    • WATER SERVICES THAT LAST …4 INDICATORS ON SERVICE DELIVERED Indicators water service Sub indicator water service Water quality Users’ perception of colour Users’ perception of taste Users’ perception of odour E. Coli TDS Turbidity Water quantity Water quantity that can be delivered by the protected water source Water quantity accessed by users Accessibility No. of users of the facility Walking time Reliability Duration of interruption of water service Seasonal variations of water quality Seasonal variations of yield of the water source
    • WATER SERVICES THAT LAST …5 INDICATORS ON WATER USERS’ SATISFACTION AND OWNERSHIP WITH SERVICES Indicator users’ satisfaction with service delivered Sub indicator users’ satisfaction with service delivered Users’ satisfaction with water quality Users’ perception of colour Users’ perception of taste Users’ perception of odour Users’ satisfaction with water quantity Users’ satisfaction with quantity of water collected Users’ satisfaction with accessibility Time users spend for walking to the water point (proxy indicator for the distance of the water point) Time users spend queuing at the water point (proxy indicator for the No. of users of the water point and possible yield problems) Users’ satisfaction with reliability Users’ satisfaction with continuity of the water service Users’ satisfaction with yield of water during the dry season
    • WATER SERVICES THAT LAST …6 INDICATORS ON SERVICE MANAGEMENT Indicator WUC performance Sub indicator performance WUC WUC internal governance WUC members elected by water users WUC keeps records on key decision points from executive meetings WUC composition No. of active WUC members WUC is gender-balanced At least 1 women in a key position in the WUC Performance of administrative tasks by the WUC WUC keeps a register of users WUC keeps financial records WUC collects user fees WUC holds meetings with users WUC informs users about status of the O&M fund WUC enforces local water user rules Performance of technical (O&M) tasks by the WUC WUC ensures that preventive maintenance is carried out WUC brings in Hand Pump Mechanics to carry out
    • WATER SERVICES THAT LAST …7 INDICATORS ON PERFORMANCE OF SERVICE AUTHORITY Indicator Service Authority performance Sub indicator performance Service Authority District planning Equity Community mobilisation by the service authority before the provision of the water facility Community capital cash contribution Preparation of a realistic and viable 3 year O&M plan with guidance from the District and Sub-County Support and supervision to service provider The DWO ensures that capacity of the WUC is built and sustained District ensuring that assessments are conducted on non- functional water facilities Construction supervision Districts ensuring that construction of new facilities / rehabilitation works are supervised Monitoring Annual monitoring of functionality Water quality monitoring Monitoring of WUCs activities What does the service authority do with the data coming from monitoring? Coordination and harmonisation Coordination of sector stakeholders (holding stakeholders accountable, DWSSCC meeting)
    • WATER SERVICES THAT LAST …8 SDI WORKING TABLE Example SERVICE DELIVERED Indicator water service Sub indicator water service Collection method / Means of verification sub indicator water service Question sub indicator water service and possible answers COLLECTED IN THE FIELD Benchmark for values sub indicator water service CALCULATED IN THE DATABASE Benchmark for score indicator water service CALCULATED IN THE DATABASE Water quality Users’ percepti on of colour Interviews with users 5 interviews, with every 5th visitor of the water point How do you feel about the colour of the water? Possible answers:  Very unhappy  Unhappy  Happy  Very happy  Don’t know  At least 4 “Very happy” or “Happy” = 1  Less than 4 “Very happy” or “Happy” and less than 2 “Don’t know” = 0  At least 2 “Don’t know” = Not Available Score water quality is between 0 and 1
    • WATER SERVICES THAT LAST …9 TENTATIVE WORK PLAN 1. Agreement on Rationale for SDIs – May 2013 2. Develop methodology for data collection – June 3. Design digital system for collection, analysis (Makerere University) June – July 2013 4. Conduct test round for Data collection - Aug 2013 5. First full data collection round – October 2013 6. Data processing and Analysis Nov – Dec 2013 7. Development of training materials Nov – Dec 2013 8. Second data collection round- May 2014
    • WATER SERVICES THAT LAST …10 EXPECTED OUTPUTS 1. Digital system for collection & analysis of SDI data – (Linked to Mobile for Water Database & Water Atlas) 2. Guidelines for collection, processing & storage of data 3. Guidelines on Analysis and Use of SDI data 4. Service Delivery Index
    • WATER SERVICES THAT LAST …11 EXAMPLE ON HOW SERVICE DELIVERY INDEX WORKS
    • WATER SERVICES THAT LAST …12 Thank you