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SenseMaker approach Ghana

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  • ADDITIONAL LOGOS CAN GO TO THE RIGHT OF THE LINE NEXT TO THE IRC LOGO; MOVE IRC LOG0 LEFT TO MAKE MORE ROOM IF NEED BE
  • Importance of Online and Offline Feedback Offline Workshops – Online Visibility/Recognition
  • ADDITIONAL LOGOS CAN GO TO THE RIGHT OF THE LINE NEXT TO THE IRC LOGO; MOVE IRC LOG0 LEFT TO MAKE MORE ROOM IF NEED BE
  • Transcript

    • 1. BEYOND THE STATISTICS ABOUT WATER WATER SERVICE DELIVERY IN GHANA: SENSEMAKER ® APPROACH
    • 2. BEYOND THE STATISTICS ABOUT WATER SERVICE DELIVERY IN GHANA: SenseMaker ® APPROACH Presented By: Esinu Abbey (IT Coordinator, CWSA) & Prosper Dzansi (Monitoring, Evaluation & Learning Expert)
    • 3. Irene Guijt, Learning by Design Dave Snowden, Cognitive Edge Acknowledgement
    • 4. Outline Part 1: The SenseMaker Approach Part 2: Application of SenseMaker
    • 5. SenseMaker….. What is it?
      • A software suite developed by Cognitive Edge to help find patterns among stories
      • A tool for capturing story based data
      • An Evaluation tool
    • 6. SenseMaker Suite Attempt to Hear What Really Matters to People
    • 7. Examples of applications
      • Liverpool Museum of Slavery
      • culture of violence – Latin America
      • grassroots initiatives - East Africa
      • girls’ empowerment – Rwanda, Ethiopia
      • agricultural value chains - cotton, tea, banana
      • water service delivery - Ghana, Uganda
      • youth leadership - global
    • 8. Why use SenseMaker?
      • Dynamic contexts need adaptive programme
      • Respond to emerging needs
      • Understand diversity of perspectives
      • Focus on values and people’s experiences , with quantification
      • Not stand alone approach
      • Build in other evaluation frameworks
    • 9. What using SenseMaker involves
      • An approach to making sense of different fragments of information about a complex change process or about a dynamic context
        • Lots of different ‘stories’ from many sources : water users, water professionals, policy documents, videos, photographs
        • Together they build a rich and diverse picture of what is happening
        • Looking at patterns that are emerging can help plan next step s (rather than the individual stories……the paterns direct us to find out what a cluster of pple are saying …helps in forming themes)
      • SenseMaker ® is the software to help find patterns among the stories
        • But people need to make sense of it and decide on action
    • 10. Essence
    • 11. From question to action Prompting question  patterns Act on signals Story capture Self -signification Visualize patterns (theme, org, time, geo) Make sense
    • 12. Methodology in Practice - GlobalGiving start
    • 13. Asking what?
      • Goals, values, behaviours
      • Non-negotiables
      seek surprise & confirm known
    • 14. Tell us about a time when a person or an organization tried to change something in your community.
    • 15. Stage 1 Analysis – Sensemaker (& Excel, SSP, SNA, text analysis)
    • 16. Stage 2 Analysis – People
    • 17. Ghana Group Discussions per Theme
      • Look at the patterns, reflect on your own experiences and read the related stories.
      • Discuss:
        • What messages are emerging from the patterns?
        • Which patterns are odd? And what might explain those patterns?
        • Which patterns do you recognise?
        • What do the patterns suggest might be areas and issues that require attention? New issues needing investment, some not worthwhile, etc.
    • 18. Library of lived experiences Visualizing shifting story patterns Dissemination to official aid sector Actionable – client, constituent voice Rolling baselines Useful for organizations – facilitate decision-making Information challenges existing frameworks Cross-organizational thinking Stories for evidence-based policy changes Framing the impact for/to donors Peer-to-peer knowledge management After 18 months
    • 19. Wider Sharing, eg geomapping
    • 20. Last thoughts
      • See- Attend- Act
        • It’s not just getting material in front of people
        • Statistical links (especially self-discovered) create attention
        • Linked “objectivised anecdotes” provide explanatory power and lead to action
      • Measure success without pre-defining (no pre defined mined set like logg frames…open mind)
        • measures of success change over time
        • allowing learning through tolerated failure (do and learn from mistakes made)
        • contextual adjustment
      • Evidence-based policy
        • tests of coherence empower ‘people’ to use statistics
        • potential for whole of population engagement
        • complexity/narratives alternatives to “Delphi” to allow real time distributed consultation
    • 21. Part 2
    • 22. BEYOND THE STATISTICS ABOUT WATER SERVICE DELIVERY IN GHANA: SENSE MAKER APPLICATION IN TRIPLE-S
    • 23. PRESENTATION OUTLINE 1.Background of Triple-S 2. Why use SenseMaker in Triple-S 3. Methodology for story collection 4. Analysis 5. Results 6. Next steps
    • 24. BACKGROUND TO TRIPLE-S
        • Triple-S: a six year research project 2009 – 2014
        • Managed by IRC in collaboration with partners and funded by the Bill & Melinda Gates Foundation
        • Seeks to tackle log-term challenges of sustainable water supply by contributing to shift from “infrastructure perspective” to service delivery approach for rural water sector through:
          • Action research in Ghana, Uganda (& Burkina Faso)
          • Working with government and sector stakeholders
          • Research, documentation and dissemination
          • International partnerships and advocacy
    • 25. WHY USE SENSE MAKER FOR TRIPLE S ?
      • Respond to emerging needs – flexible funding for new ideas.
      • Diversity of perspectives - especially users and professionals.
      • Getting beyond statistics about water points and policy intentions to people’s lived experiences in the water sector.
      • Monitor water users satisfaction of the services they are receiving .
    • 26. SERVING A LARGER LEARNING PURPOSE
      • Triple-S identified Narratives as a means of monitoring and evaluation.
      • Learning in Triple-S takes place in two areas (Narratives).
      • Narrative 1: tells the story about sector change towards sustainability ( changes in discourse, new ideas emerging, changing practices and policies )
      • Narrative 2 tells the story of the process to enable this change.
      • Use of statistical methods and stories in these narratives
      • Learning is geared towards improving our performance;
    • 27. METHODOLOGY OF STORY COLLECTION
      • Who tells stories?
      • 1. Two main categories of stakeholders;
      • Users at water facility level: Akatsi, East Gonja, & Sunyani West District Assemblies
      • Water Professionals: Government & NGO staff at Central & Decentralized level
      • 2. Actual stories collected: 1, 256, water users 842, water professionals 414
      • 3. Pilot stage =300
    • 28. METHODOLOGY OF STORY COLLECTION
      • Who collects stories?
      • Recruited and trained 22 story collectors
      • young unemployed graduates or national service personnel,
      • teachers,
      • assembly men ,
      • environmental health officers,
      • community development officers and
      • Social welfare officers
    • 29. METHODOLOGY OF STORY COLLECTION
      • Methods for Story Collection
      • User stories were collected through interviews :
      • Story collectors where deployed to all area councils in each pilot District to ensure spread of stories & representativeness .
      • Water Professionals stories were collected through:
      • - interviews( in offices of water professionals and sector events
      • - an e-based collector website
      •  
      • Incentives
      • Lunch and transport allowances were provided to story collectors
      • Feedback ( sharing and discussion of results to motivate people to share stories)
    • 30. LESSONS/CONSIDERATIONS
      • Things that work well
      • Both water users and professionals were willing to share stories
      • The use of the word ‘story’ prompted respondents to share long narratives and sometimes fairytales or fiction’
      • Things that did not work well
      • The use of the collector website did not work well as practitioners saw no motivation to respond
      • Practitioners preferred speaking out their experiences rather than writing them.
    • 31. DATA ENTRY & ANALYSIS
      • 1. Data entry outsourced
      • 2. Two levels of analysis are planned:
      • Preliminary analysis on demographics, & key highlights and trends observed by Triple- S
      • Sharing the Results with Stakeholders at National Learning Alliance Platform for them to:
        • Make sense of the trends observed,
        • Identify messages that emerging from the patterns?
        • New issues needing investment, some not worthwhile
    • 32. B. Results
    • 33. What do we need to know?
      • Water Users
      • How do people think of their water supply (quality, reliability, quantity etc)?
      • How do water users perceive water professionals?
      • How do people know their rights and responsibilities to water use
      • What are the views of water users/people on who should pay for water?
      • Water Professionals?
      • What are the implementation challenges associated with sustainable provision of new water facilities?  
      • What success story of non technical /infrastructure can the sector build on?
      • Where are we seeing stagnation and where are we seeing good
      • Is there harmonization and alignment being done positive and negative?
    • 34. HOW DO USERS THINK OF THEIR WATER SUPPLY?
    • 35. Water Users How do water users see water professionals 500 stories 59.4% n =842 stories Their own goals People in need Their organization The water providers directly involved in are mainly focused on …
    • 36. Water Users How do people know their rights and responsibilities to water use Play no role Help make decisions Know who to talk to n =813 stories 287 stories 35.3%
    • 37. Water Users How do people know their rights and responsibilities to water use Responsibility for water supply Rights to water use Knowledge about maintaining water supply n =855 stories 334 stories 39.1% My story is about people ’ s...
    • 38. Water Users What are the views of water users on who should pay for water Government or aid organization Water user Local water provider n =815 stories 267 stories 32.8% In your story, who should pay if the water system breaks?
    • 39. Water Professionals What are the implementation challenges associated with sustainable provision of new water facilities? Challenge Solution Problem n =414 stories 102 stories 24.6%
    • 40. Water Professionals What are the implementation challenges associated with sustainable provision of new water facilities? Policy Implementation Financing n =414 stories 78 stories 18.8%
      • The story has to do with … .
    • 41. Water Professionals What are the implementation challenges associated with sustainable provision of new water facilities? . New Infrastructure Post construction General sector Support n =414 stories 70 stories 16.9% Your story is about … .
    • 42. Water Professionals
      • Context of the story and the emotions associated.
    • 43. Water Professionals What success story of non technical /infrastructure can the sector build on? .
      • How do you feel about your story?
    • 44. WHERE ARE WE SEEING STAGNATION AND WHERE ARE WE SEEING GOOD PROGRESS . Story relates to policies and practices about... ?
    • 45. WHERE ARE WE SEEING STAGNATION AND WHERE ARE WE SEEING GOOD PROGRESS . The same as always The same things but in a better way Fundamentally different things 118 stories 28.5% n =414 stories The story is about a situation in which organizations/ people do.?
    • 46. IS THERE HARMONIZATION AND ALIGNMENT BEING DONE POSITIVE AND NEGATIVE The story is about a situation in which organizations/ people do? Work independently Fully align their approaches Coordinate their activities n =414 stories 69 stories 16.7% In your story, organisations...
    • 47. NEXT STEPS
      • In the Next Steps …
      • Sharing and discussing outputs from story analysis in review & coordination platforms at:
        • - District
        • Regional
        • - National level
      • Setting up an institutionalized system of data collection
      • Anchor sense maker activities into M&E system of CWSA and the sector
    • 48. Thank you
    • 49. Group Discussions per Theme
      • Look at the patterns, reflect on your own experiences and read the related stories.
      • Discuss:
        • What messages are emerging from the patterns?
        • Which patterns are odd? And what might explain those patterns?
        • Which patterns do you recognise?
        • What do the patterns suggest might be areas and issues that require attention? New issues needing investment, some not worthwhile, etc.