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Service delivery indicators and Monitoring to improve sustainability of rural water supply in Ghana
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Service delivery indicators and Monitoring to improve sustainability of rural water supply in Ghana


Presentation by Prosper Dzansi for the 6th Rural Water Supply Network Forum in Kampala, Uganda, 2011.

Presentation by Prosper Dzansi for the 6th Rural Water Supply Network Forum in Kampala, Uganda, 2011.

Published in Business , Technology
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  • 2. OVERVIEW Background to Triple-S Limitations of monitoring functionality Moving toward a service delivery approach to monitoring CWSA & Triple-S pilot service delivery & sustainability indicators Conclusions & recommendationsWATER SERVICES THAT LAST …2
  • 3. BACKGROUND TO TRIPLE-STriple-S: a six year research project 2009 – 2014Managed by IRC in collaboration with partners andfunded by the Bill & Melinda Gates FoundationSeeks to tackle log-term challenges of sustainablewater supply by contributing to shift from “infrastructureperspective” to service delivery approach for ruralwater sector through: Action research in Ghana, Uganda (& Burkina Faso) Working with government and sector stakeholders Research, documentation and dissemination International partnerships and advocacyWATER SERVICES THAT LAST …3
  • 4. LIMITATIONS OF MONITORING FUNCTIONALITY Functionality is the commonest form of monitoring Reports of functionality rates in Ghana differ: 58- 90% (national guidelines allow 95%) But, problems of measuring functionality: Only focuses on output, not underlying factors May not show deterioriation of service (especially for piped networks) Functionality on one day does not give indication of time for repair Functionality over time is better, but still doesn’t indicate risk to sustainabilityWATER SERVICES THAT LAST …4
  • 5. MOVING TOWARD A SERVICE DELIVERY APPROACH TO MONITORING Three aspects to monitor: The service delivered to users (quantity, quality, accessibility & reliability over time); Performance of service providers (technical, financial, management, organisational); Performance of service authorities (planning, coordination, regulatory, support functions) Government, service providers and users should have information to set targets, monitor progress, take corrective action and ensure accountabilityWATER SERVICES THAT LAST …5
  • 6. MONITORING SERVICE – SERVICE LADDER Service level Description High >60lpcd; high quality on demand. 95% reliability Intermediate >40lpcd; acceptable quality; <500m; <300 people (<150 well); 95% reliability Basic >20lpcd; acceptable quality; <500m; (Benchmark) <300 people (<150 well); 95% reliability Sub-standard Better than no service, but lacks 1 or more criteria from ‘Basic’ service No service Does not meet any ‘Basic’ criteriaWATER SERVICES THAT LAST …6
  • 7. MONITORING SERVICE PROVIDERSWATSAN committees (point sources) and WSDB (smalltown piped system) most common in Ghana2002 – Monitoring Operation & Maintance unit: Backstopping to districts & communities for O&M Monitoring & evaluation Identifying training needs and providing capacity building (public, private & communities)Benefits: Management by WATSANs/WSDBs much better Feed-back to DWST & community much better Neighbouring communities supported one anotherLed to national monitoring system for CWSA: ‘DiMES’ …7WATER SERVICES THAT LAST
  • 8. INDICATOR DEVELOPMENT PROCESS IN GHANASecond half 2010 / first half 2011: Draft of indicators and scoring tables by small team, based on CWSA guidelines, manuals and model by-laws Review of draft indicators in 2 regions, by CWSA staff, supported by local consultants -> Refining of indicators Presentation of the draft indicators to the Triple-S technical committee -> Refining of indicators Presentation of indicators to the National Level Learning Alliance Platform (November 2011), for validation and refinement through group work Testing of sustainability indicators though conducting case studies in 2 regions WATER SERVICES THAT LAST …8
  • 9. CWSA & TRIPLE-S PILOT SERVICE DELIVERY & SUSTAINABILITY INDICATORSService delivery indicators: Water services in line with CWSA standardsSustainability indicators: Service provider indicators: Management & governance indicators Financial management indicators Operational indicators Support function indicators/ enabling environmentEach indicator and sub-indicator uses scoring 0 (worst)to 100 (best)WATER SERVICES THAT LAST …9
  • 10. EXAMPLE Is there a WATSAN? No Score: 0INDICATOR: yes Has the WATSAN beenA well qualified, constituted in line withtrained and the guidelines? •Gender Balance (at leastexperienced 30% women) No Score: 25 •There is a cashieringgender function and caretakingbalances function separated •Vendors are engaged atWATSAN is in each water pointplace yes Training and retraining Only initial training Score: 50 Initial training and Score: 75 irregular retraining Initial training and at least bi-annual Score: 100 WATER SERVICES THAT LAST retraining …10
  • 11. INDICATORS FOR SELECTED CASES IN NORTHERN REGION Average score governance and management indicators Average score financial management indicators10090 Average score operational indicators8070 Average score service provider indicators605040302010 0 WATER SERVICES THAT LASTYoggu Nanton Bimbilla Busunu Wulensi Lito …11
  • 12. ENABLING ENVIRONMENT ASSESSMENT FOR GHANA’S NORTHERN REGION Wulensi Bimbila Busunu Lito Nanton YogguEnabling environment factorThere is a well-resourced DWST, consisting of 3 wellqualified and experienced staff members, receiving theneeded support by CWSA and District Assemblies 75 75 25 75 75 25There are efficient monitoring and data flows 50 25 0 50 50 25District Water and Sanitation Plan is incorporated intomedium term development plans and budget of theassembly, which is used to guide implementation 100 100 0 50 100 25DWST monitors O&M of water facilities in terms of financial,technical and administrative performance, includingperiodic audits, and provides support where needed. 50 50 0 75 75 50Bye-laws for the WATSAN committees and WSDBs exist andare enforced effectively 0 50 50 50 100 50NGOs and CSOs providing water facilities do so incoordination with the District Assemblies 100 75 50 100 50 50TOTALSERVICES THAT LAST WATER SCORE 63 63 31 67 75 …12 38
  • 13. INDICATOR DEVELOPMENT PROCESS – NEXT STEPS Next steps (second half 2011): Baseline on level of service delivered, service provision and service authority functions in 3 Triple-S focus regions Testing of data collection and presentation tools (FLOW, Excel tables, graphs, maps) Scaling-up (through World Bank sustainable rural water programme) to 66 additional districts and linking to the national monitoring system (DiMES)WATER SERVICES THAT LAST …13
  • 14. CONCLUSION & RECOMMENDATIONS Indicators developed with consultation of stakeholders, led by Government. Monitoring not just functionality but service orientated and sustainable monitoring system Used to help plan for support and improve rural water sector performance Resources needed for data collection & analysis Regulation being put in placeWATER SERVICES THAT LAST …14
  • 15. WATER SERVICES THAT LAST www.waterservicesthatlast.org http://www.waterservicesthatlast.org/MonitoringWATER SERVICES THAT LAST …15