Providing Sustainable Services at Scale  Dutch Water Sector Meeting DGIS, The Hague - 8th of June, 2010
It’s all about Maria .........  Triple-S  -  sustainable services at scale
Much effort has been expended to  meet the challenges of sustainability and scale <ul><ul><li>New approaches  to appropria...
Progress has been made, but many challenges remain <ul><ul><li>Unacceptable levels of system failure – 30 to 40%  - univer...
The cost of failure – 20 countries in sub-Saharan Africa Triple-S  -  sustainable services at scale Information Collated b...
‘ Slippage’ - declining service levels in India Triple-S  -  sustainable services at scale Information presented at  IRC S...
So what has gone wrong?  Triple-S  -  sustainable services at scale @Akvo <ul><ul><li>Focus on the level of the community ...
Increasing coverage is not the whole story ..... where do we go from here?  Triple-S  -  sustainable services at scale Bre...
The user perspective: repeated disappointment, or a Service Delivery Approach? Triple-S  -  sustainable services at scale ...
What makes a water service work?  Triple-S  -  sustainable services at scale <ul><li>Clear sector policies </li></ul><ul><...
From infrastructure focus to service delivery  Triple-S  -  sustainable services at scale <ul><ul><li>Community-based mana...
A principles-based way of working Triple-S  -  sustainable services at scale LEVELS OF INTERVENTION PRINCIPLES  <ul><li>Ge...
Principle-based framework Triple-S  -  sustainable services at scale <ul><ul><li>Four levels of intervention </li></ul></u...
Principle-based framework – three strategy areas Triple-S  -  sustainable services at scale <ul><li>Adoption of a Service ...
Ghana: Service Delivery Approach Strategy Triple-S  -  sustainable services at scale NATIONAL LEVEL FINANCING PRINCIPLE <u...
Uganda: Learning and self-sustaining capacity  Triple-S  -  sustainable services at scale INTERMEDIATE LEVEL AWARENESS AND...
International: Service Delivery Approach Strategy  Triple-S  -  sustainable services at scale INTERNATIONAL LEVEL POLICY, ...
What is the ‘ask’ from Maria? <ul><ul><li>A hand pump or tap stand for a few years or a  water service  for life? </li></u...
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Providing Sustainable Services at Scale (IRC & Aguaconsult)

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Providing Sustainable Services at Scale (IRC & Aguaconsult)

  1. 1. Providing Sustainable Services at Scale Dutch Water Sector Meeting DGIS, The Hague - 8th of June, 2010
  2. 2. It’s all about Maria ......... Triple-S - sustainable services at scale
  3. 3. Much effort has been expended to meet the challenges of sustainability and scale <ul><ul><li>New approaches to appropriate technologies, VLOM, to community management and participation and financing - DRA </li></ul></ul><ul><ul><li>New elements – on gender, supply chains, water source protection </li></ul></ul><ul><ul><li>New ideas on management options and post-construction support and on involvement of small-scale private sector </li></ul></ul>Triple-S - sustainable services at scale
  4. 4. Progress has been made, but many challenges remain <ul><ul><li>Unacceptable levels of system failure – 30 to 40% - universal problem </li></ul></ul><ul><ul><li>Wasted development partner, national and community financial investments </li></ul></ul><ul><ul><li>Health, dignity, well-being and livelihoods affected </li></ul></ul>Triple-S - sustainable services at scale @Fairwater
  5. 5. The cost of failure – 20 countries in sub-Saharan Africa Triple-S - sustainable services at scale Information Collated by Peter Harvey, UNICEF Zambia, May 2007 36% Investment loss in sub-Saharan Africa of between US$ 1.2 to 1.3 billion over 20 years
  6. 6. ‘ Slippage’ - declining service levels in India Triple-S - sustainable services at scale Information presented at IRC Slippage roundtable Briefing, Delhi, June 2009 >30%
  7. 7. So what has gone wrong? Triple-S - sustainable services at scale @Akvo <ul><ul><li>Focus on the level of the community and community management - inherently ‘un-scalable’ </li></ul></ul><ul><ul><li>Lack of investment and support to improve overall sector capacity - largely infrastructure focus </li></ul></ul><ul><ul><li>A persistent lack of coordination and </li></ul></ul><ul><ul><li>harmonisation </li></ul></ul><ul><ul><li>Financing focuses on initial construction </li></ul></ul><ul><ul><li>Poor governance and political influence/ corruption </li></ul></ul>
  8. 8. Increasing coverage is not the whole story ..... where do we go from here? Triple-S - sustainable services at scale Breakdowns, failures, non-functionality, slippage ........... a tipping point which is now a threat to achieving the MDGs? Build on current progress, but think in a new paradigm with service delivery at its heart
  9. 9. The user perspective: repeated disappointment, or a Service Delivery Approach? Triple-S - sustainable services at scale Additional in-direct support required at intermediate and higher levels
  10. 10. What makes a water service work? Triple-S - sustainable services at scale <ul><li>Clear sector policies </li></ul><ul><li>Well defined institutional roles and responsibilities </li></ul><ul><li>Strong planning and coordination, leadership </li></ul><ul><li>Harmonised approaches </li></ul><ul><li>Learning and innovation </li></ul><ul><li>Strong community participation </li></ul><ul><li>Appropriate technology </li></ul><ul><li>Relevant management models </li></ul><ul><li>Long-term support, monitoring and oversight </li></ul><ul><li>Norms and good practice </li></ul><ul><li>Availability of finance for life-cycle costs </li></ul>
  11. 11. From infrastructure focus to service delivery Triple-S - sustainable services at scale <ul><ul><li>Community-based management is still the most appropriate, but requires much greater support </li></ul></ul><ul><ul><li>But actions at all levels are required – from national policy and legislation to community </li></ul></ul><ul><ul><li>Capacity support at the intermediate level is often lacking, but critical to more sustainable services </li></ul></ul><ul><ul><li>Real life-cycle costs need to be better understood and planned for </li></ul></ul>
  12. 12. A principles-based way of working Triple-S - sustainable services at scale LEVELS OF INTERVENTION PRINCIPLES <ul><li>Generic principles: </li></ul><ul><li>Analysis </li></ul><ul><li>Planning </li></ul><ul><li>Learning </li></ul><ul><li>Interconnectivity between levels </li></ul>
  13. 13. Principle-based framework Triple-S - sustainable services at scale <ul><ul><li>Four levels of intervention </li></ul></ul><ul><ul><ul><li>service provision </li></ul></ul></ul><ul><ul><ul><li>intermediate </li></ul></ul></ul><ul><ul><ul><li>national </li></ul></ul></ul><ul><ul><ul><li>international </li></ul></ul></ul>
  14. 14. Principle-based framework – three strategy areas Triple-S - sustainable services at scale <ul><li>Adoption of a Service Delivery Approach </li></ul><ul><ul><li>policy, legislative and institutional principles </li></ul></ul><ul><ul><li>financing principles </li></ul></ul><ul><ul><li>planning principles </li></ul></ul><ul><ul><li>transparency and accountability principles </li></ul></ul><ul><li>2. Supporting a learning and self-sustaining capacity for the </li></ul><ul><li>sector </li></ul><ul><ul><li>awareness and skill principles </li></ul></ul><ul><ul><li>culture of information sharing and learning principles </li></ul></ul><ul><li>3. Improving alignment and harmonisation for service </li></ul><ul><li>delivery </li></ul><ul><ul><li>harmonisation and alignment principles </li></ul></ul><ul><ul><li>coordination principles </li></ul></ul>
  15. 15. Ghana: Service Delivery Approach Strategy Triple-S - sustainable services at scale NATIONAL LEVEL FINANCING PRINCIPLE <ul><ul><li>Sector agencies’ investment plans are harmonized and incorporate sustainability issues and procedures and implementation for SWAp </li></ul></ul>
  16. 16. Uganda: Learning and self-sustaining capacity Triple-S - sustainable services at scale INTERMEDIATE LEVEL AWARENESS AND SKILLS PRINCIPLE <ul><ul><li>District Water offices have adequate skills, resources and information to meet required water governance functions </li></ul></ul>
  17. 17. International: Service Delivery Approach Strategy Triple-S - sustainable services at scale INTERNATIONAL LEVEL POLICY, LEGISLATION AND INSTIUTIONAL PRINCIPLES <ul><ul><li>A significant number of operational agencies - including International NGOs, UN agencies and charities - adopt sustainability measures and criteria in their planning and implementation. </li></ul></ul>
  18. 18. What is the ‘ask’ from Maria? <ul><ul><li>A hand pump or tap stand for a few years or a water service for life? </li></ul></ul><ul><ul><li>Changing the way we work? </li></ul></ul>Triple-S - sustainable services at scale
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